Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two new employees enter their information into quickbooks. Both employees signed up for direct deposit and I didn't realize that it wasn't changed to paper check prior to doing payroll on 2/27/25. On the evening of 2/27/25, I received an email from ** stating my payroll direct deposits had been processed. On 2/28 I reached out to QB via their chat. I was told that I needed to void the two paychecks and then the money would be returned to my account. The representative even did a screen share with me to walk me through the process. Later that same day, I checked my bank account and the money was already taken out. I again reached out to ** and was told the money would be refunded into my account on 3/6. Today I received notification from both employees that the money had be deposited into their accounts. This has resulted in additional financial costs to my company. I am very upset as QB now states there is nothing they can do. They are telling me I should have deleted the entire payroll. They are supposed to be experts and their employees should be aware of the process. I issued ********* to these employees so they were over paid. ** needs to be held financially responsible for their error and reimburse me for the expenses I incurred due to their employees giving me incorrect information.

  Customer Answer

  Date: 03/05/2025

  This isn't about collection.  This is about their company giving me false information which resulted in significant financial loss for my company.  I pay a subscription fee each month and I was assured by more than one employee that the issue was resolved.  They are happy to take my payment each month but have fraudulently given me false information which could have legal consequences for my business in addition to the financial obligation.  They need to be investigated for fraud.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business partner and I just purchased a grooming business. We put our trust in QuickBooks to help with payroll. They put our account on hold and we spent 2 1/2 weeks talking to numerous people promising it would be resolved. When it wasn't resolved I got a manager on the phone after being on hold for over an hour. She advised me to create a new account with a different bank account. So that means after all that time wasted I now need to convert all my information over to a new account and get a new business bank account. They charged us when we couldn't even use them. We are now in the process of switching both ofy business accounts over to *****. ***** has been very help with helping move my ** employees over.

  Customer Answer

  Date: 03/25/2025

  I did not receive any calls from this company 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Intuit Quickbooks online account and for ********************** Bill *** feature (*********** business account). I tried processing a payment yesterday, 2/13/25 around 9 am EST and got error message saying "we cannot process this transaction". I talked to support agent and he told me we need to increase my limit and after asking how much I would like to increase it for - he confirmed my limit was increased to $200,000. He told me to try again in 24 hours and it will work. After 30 hours I tried again and got the same error message. I tried contacting Quickbooks support again. First I was bounced around between specialists who told me they don't know why system doesn't work. Finally, I requested to speak with the manager who was disrespectful and misleading. He told me he doesn't know why I am having an issue, told me I should rather use some other software. He was rude and sarcastic. I asked whether I can talk to someone else or submit a technical inquiry issue for backend, he said no to everything.

  Customer Answer

  Date: 03/18/2025

  Quickbooks resolved this with us directly - they increased our limit 

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickbooks failed to identify a breach of security on my account when I had called to inform them that something was wrong. Two days later after someone hacked my account and found a way to run off with over $15,000. I have no clue how but Quickbooks explained that Im 100% responable for my merchant account and seized $4975.00 that was paid to me during this time from a customer of mine. They then said I owe an addional $9500.00 and they applied this towards my balance. They called it a charge back fee and that I had to repay this stolen money that was rejected by the banks. They are not an all in one judge and jury. They failed to recognize the problem and I find it unlawful that they took that money without allowing me to represent myself in a court of law. They then lied about the dates in which I called. I called on the 10th the transactions came out the 13th

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a return for funds for over a year and no seems to be able to help with this problem I have call and spoke to too many people for hours at a time no luck Quick-books just does not do good luck at all they just take your money and move on

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/2024 I contacted Quickbooks to cancel for 2025 since they said it was going to be *******. After a long talk with Krisawn Manuelly she said that she was adding manually a discount for ********* of 75% off and that come 11/27/2024 I would be billed only ******. She said she had to manually hand write this in and if it did not apply to call and she would discount me and give me a credit. But come 11/27/2024 I was billed ******* and when i called on 11/29/2024 a lady named Nima said no she would not credit this back and that she was going only to give me 50%. I told her my case number *********** and name and said she told me that i would get the discount no worried. To get her on the line or a supervisor. She said she talked to Krisawn and she would call me back after we hung up and credit it back in full But no one called me back and no credit was applied. I want my refund of ****** back to my card asap as promised. what a scam they are running. They just say anything to get you off the line. I asked for my case number with her and she said it was ***********

  Customer Answer

  Date: 11/30/2024

  I called them and told them I filed with you and they credited me back 

  thank you 

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 10/14/2024 a customer approached to me via messenger for me to sell them 5 (2) ton mini splits (AC units), as did i because i re-sell those units and I own a construction company and that's one of my business and of the reasons I used Quickbooks Online on this first transaction apparently everything went okay. It was until the next transition when the customer try to pay with a check and i try to verify with quickbooks about the transaction as which they told me that everything was fine that i don't have nothing to worry about I call them several times but i always had the same respond, i bought the units with my own money because I trusted their criteria and gave the units to the customer. i had already spend ******** on this purchase + gas and time .On Thursday 10/17/2024 that same customer try to buy from more units - I told the customer that i couldn't because ********************** who's in charged of the invoices and making sure the money was in the bank and that i used for my transactions will give me the funds and that the check was under review, and then they told me that they will pay with a credit card and it will go through this time so I send them another invoice via quickbook , they pay again with a check (customer) so I called ********************** to ask if everything was okay as they respond was Yes you don't have to worry about anything, later that same day, Quickbooks call me saying that all the transactions where a fraud as I told them that why where they verifying this know when is been passed 4 days and I already gave the customer the units.I call al week to see if everything was good I trusted them and know I have to refund ********* to the other people that was scam as well just because quickbooks was to lazy to verify the payments going in, I know see that transations they where trying to make and i don't understand if they where trying to make a transaction with different types of cards why didn't they put on a red flag on the beginning or alert me.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up an account with ***************************************** back in June 20 24 with that. I have had following issues of my account being closed, my payment being closed twice and now as of Monday, October 14, 2024 my payment to be paid for my company which is a bookkeeping services has been permanently closed. I have called multiple times to get this issue resolved, which was resolved last time My payment were closed. With that, I received an email beginning of this week stating that my payment account with ******************** will be permanently closed when I asked multiple times the representatives advised that it was closed due to a business decision and was told that that is all they are being informed when I asked to get this escalated up to somebody else that can give me further information on what Im possibly doing wrong I was told pretty much nothing will be resolved, and my case will be closed as they are unable to do anything regarding this decision. For someone that has a small business and is trying to make a name for themselves and make a livelihood off of this is really disappointing to be told that there is nothing to be done on receiving my money to support my family. I have followed all rules submitted all my documentation QuickBooks has asked, and it is a slap in the face to be told that my payment will be closed due to a business decision and not a physical reason, that I can possible resolve for future issues. I also Pay over $65 a month for a QuickBooks and for someone that pays so much i shouldnt be having to go through so many issues to have a successful business.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My nonprofit, ACSP, purchased a Quickbooks subscription through TechSoup in November 2023. At that time, Quickbooks erroneously signed us up for Payroll Premium. We did not need or request Payroll Premium. We have never had anyone on payroll. So Quickbooks cancelled that erroneous service, but never removed it from our account. *** reached out several times over the past 8 months, asking Quickbooks to rectify the tech problem THEY CAUSED, and was assured they took care of it a few months ago. Two weeks ago our CPA and myself were on chat and phone with Quickbooks exploring payroll options. On Friday, 7/19/24, I chatted with two different agents who were 'helping' me get Payroll Core added to our account. They said we qualified for the small business discount of 50% for 12 months of Payroll Core. They called and took credit card info over the phone. After making the sale, the Quickbooks agent informed me that she had CREATED A NEW ACCOUNT, since the pre-existing technical issue CAUSED BY QUICKBOOKS back in November prevented her from adding Payroll Core to our existing account. I was infuriated by this sharky, make-a-sell behavior, and with the fact that Quickbooks didnt immediately rectify the NEW PROBLEM THEY CAUSED. It was 10pm at night and Id been talking to them for over 3 hours. The agent, ****** *** (employee #******) said she would get the technical issue caused by Quickbooks last year rectified, and get Payroll Core added to our account by Monday, and said she would give me a call at 9am on Monday, 7/22/24. To date, Ive received no phone call, email, or followup whatsoever from Quickbooks. Our discounted Payroll Core subscription STILL has not been added to our account. I filed a ******************** complaint with Quickbooks Support on 7/24/24; no response do date. Note: I'm attaching the chat from 7/19/24; I have a recording of several phone calls with Quickbooks as well. With repeated access to our account, but never once tried to help, only make more sales.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have QuickBooks business online account and one day I noticed that someone had reversed 3 ATM withdrawal fees on my account, so it gave me a red flag and I started looking deeper into it. I noticed that they charged me for every single ATM I've used. When I first opened this account they told me that as long as I used the in network ATM they wouldn't charge me,. They have an app that will locate all the in network atms I can use. I went to the locations that their app sent me to. I then saw that it was still charging me for ATM withdrawals, I called back and asked about it and the *** on the phone didn't even know how to answer my question. Long story short, I've continued to call them consistently and around 7/18 or so I asked for a manager, I was put on hold for an hour or so..finally manager got.on the phone I explained to him the situation, he under exactly what I was saying and told me he would give me a refund for $400, he said he couldn't give me all the fees back which was like $600, he stated he could give me $400 of it and to give it 10 business days to process. I've called to check on the status and now they're saying they don't see where I called and they don't see where I spoke to a manager. Everytime I call I get someone who can't speak English , they hang up on me, they've laughed at me,..I've called them atleast 20 times ..I work hard for my money and I am not going to just let some business take my hard earned money..thats my money, then it's disgusting how they lied to me ...one *** I spoke to said she saw the call, I have a case # they give me every time I call....there is something very shady going on with this company and I am not going to back down from this. Very unprofessional for a " manager" or someone pretending to be a "manager" to just lie to me like that .. that is MY money I worked for. They're stealing from my account and it's like I can't even get any one to help me..this is crazy. Someone please help me..this is just not right

  Customer Answer

  Date: 08/01/2024

  Hi

  I want to send this video to you from today when I went to an All point ATM machine, which is what they use and what their app tells you to go . They actually told me that I would need to go back to all the **** I've used and take a screenshot of them all which is ridiculous because if you go in there app and put your zip code in it will bring up all their All point ATM locations. Thank you for your help.

  Customer Answer

  Date: 08/01/2024

  Hi

  These are screenshots to show that they are yet still charging me for ATM fees and I went to an All point ATM. So even after what I complained about they are continuing to charge me ATM fees..I remember one rep told me that I had $600 in just ATM fees and they are still charging me until this day . 

   

   

  Customer Answer

  Date: 08/02/2024

  Hi

  I just wanted to add that I just called them today about another suspicious charge on my account and the *** hung up on me, very rude. I see a transaction on my account that was rung up and it looks like it was rung up twice. It seemed that the *** had an attitude when he looked at my account, I don't know if they've said something about me ***orting them to BBB  or not but he was acting as if he couldn't find my account. I am going to screenshot the transaction. I told the *** that I am going to record our conversation and he said "ok" and then hung up. I don't know if it's quick books, intuit or green dot bank but they all are connected to each other.  I went to the *** this morning and recorded it. When I looked iny account it all of a sudden didn't charge me so I have screenshots of ally transactions before all this just in case they try to hide anything.  Something shady going on with this company and I could barely understand their English.  I don't mean to keep sending you all a lot of messages but I just don't want them to get away with whatever they're doing so I'm just trying to think ahead and make sure I've gave you all the proof. Thank you