Complaints

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  REVA has been paid by myself, even though they confirmed in network insurance coverage they required pre payment, and my insurance and now refuse to reimburse my monies as they have said would be automatic once they received insurance payment. They do not answer their phone (shady), they did not provide the services in a timely manner even though they committed to prior to paying them 28k cash for services they confirmed our insurance covered. They are withholding our money because they stated they have a contractural disagreement with what the were paid by my insurance provider whom they have a contract with (not my problem, give me my **** money as you stated several times to ********** that you would). I will continue to add many details to this narrative until my due refund of $28,000 is received. REVA is a terrible company for the stress they have put my family through. I have attempted to resolve this many, many times before consulting BBB.

  Business response

  11/01/2023

  BBB Team,

  I am ***************************, CFO at REVA. I have spoken to *************************** on the afternoon of November 1, 2023.Although the claim in question is yet to be fully adjudicated with BCBS - *********, REVA has received funds in excess of the retainer the ************ were charged for the transport. Therefore, REVA is refunding the full $28,000 retainer this afternoon. 

  Beyond the refund, I will do an internal review of how the process was handled throughout this case with both our operations and RCM teams. We seek to be transparent patient advocates to all our clients and hearing ***'s compliant was surprising to me. Therefore, I will interview and review the information flow throughout the ordeal to ensure this lack of transparency in refund processing is avoided in the future. 

  We are happy to hear that **********************, and their newborn baby are back home and recovering from this emergency event. Nothing but the best to the ************! If you have any questions in the next 24 - 48 hours, please reach me directly at **************.

   

  Thank you,

  Rich

  Business response

  11/01/2023

  Please see the attached refund submitted today

  Customer response

  11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Jan, 31, 2019 my daughter was on vacation in Puerto Rico for her 20th birthday. On January 31, 2019 she suffered a gunshot would in her mouth to the left side of her head. After 3 months in the hospital down there we contacted Reva for a medical transport at low altitude to Cooper. We were informed that our options were to either go through the insurance company which could take up to 3 weeks, or we could pay the 27,500 out of pocket and would be reimbursed afterward by the insurance company. We decided to pay the 27,500 out of pocket. She couldn’t be down there for another 3 weeks. She had a fungal infection that wasn’t being treated. On April 3rd, 2019, we paid the 27,500 by credit card, and had her in Cooper medical center by the early morning hours of April 4th. 60 days later I was making numerous phone calls about the whereabouts of the refund. I was given nothing but the run around. Finally after 2 years of being lied too I finally decided to call the insurance company myself. They were never notified. I personally sent over all requested documentation to the insurance company and by Dec, 29th, the insurance company issued the refunded amount. I now have spent the last 4 months fighting to get the check that is owed to me. I paid them in good faith and this company has stolen my money.

  Business response

  04/19/2022

  We have spoken with Michelle and assured her that this will be handled immediately.
  
  We are confirming the amount of the refund and are in communication with Michelle.
  
  This is being handled by **** ********** and ***** ***** at REVA.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩