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Business Profile

Airlines

Silver Airways LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My flight on Silver airways was delayed by over 12 hours to the point where we had to drive to our destination. The personal that works for this company offered no help and refused to answer any questions about the flight.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased six flight tickets and had an additional baby lap ticket on Feb 12, 2025. Four adults, two children, and one baby lap. Our tickets were for March 19, 2025 at 8:05am from **************, we would have a layover in ***** Fl where we would land at 9:15am. We were then leave ***** at 10:55am and land in ******** 12:00pm. On March 17, 2025, I received a text and email from silver air ways stating that my flight from *************** (not *****) to ******** had been canceled. I called and spoke with a lady named **** on the phone, she said the best she could do was cancel my flight and refund me or put me on another flight where we fly out from *********** then fly to *************** then fly back to ***** then fly to ********. I would love to rebook with another company; however, it being two days prior to our trip, flights are approximately $600-$1000 per ticket. My family vacation has turned in to a nightmare trying to get together new tickets or my flight rearranged for THREE different flights to get to key west from *********** with children. This has been nothing short of chaos. When speaking with Silver Airlines the staff was discourteous. From my perspective, she was speaking to me as though it was my fault that the airline changed our flights, not once, but TWICE, and let me know about the change less than 48 hours from our flight with my family. I have since called back and still not receiving help. One of my concerns is how is this business able to back out of a contract with no notice or reason other than the flight has been canceled. This has cost my family more money because of their lack of notification in a timely manner or without providing reasonable solutions to the problems that they have caused. The second time we spoke to the airline we were told that it was not their responsibility to refund us our money. It was not their responsibility to help us find another flight. This seems like a scam but with an actual business.

  • Initial Complaint

    Date:03/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased airline ticket for a family member to visit from *** to TLH from Silver Airways. Purchased on 01/13/2025 in amount of $138.59. Trip was supposed to be for 3/15-3/23. They emailed a cancellation on 3/9 but did not refund the ticket or provide alternate travel plans.

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On a business trip from ********* to ********, then up to *******. Checked in bag at the counter in ******** to arrive at destination in *******, ** 2/9/25. Agent at counter tagged bag incorrectly. Arrived in ******* and waited at baggage claim immediately after landing. Bag did not come. Found agent from Silver Airways and she confirmed bag was tagged incorrectly but could not find. Spoke to ******* from Silver Airways on 2/10/25 he stated bag was lost and could not be found. I can't get anyone from the airline to return calls or emails. I have completed all of the documentation that they say they require to start reimbursement. TImeline says everything must be **** within 30-days. This has been sent several times, calling everyday, and no contact. I want to be reimbursed for my bag and the contents in my bag that were lost.

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a flight booked through you guys to leave out of *************** on March 2, 2025. I received no notification that the flight was canceled. Ireceived no notification that you guys are no longer coming out of *******. I showed up to the airport with four kids at 5:30 AM in the morning And had to be told by security managers at the airport that you guys just decided the day before to no longer fly out of ******* there was no warning there was no refund. There was no email sent explaining this situation. I demand my money back. I called several times. Ive been hung up on twice when I speak to you is from a different country, they dont know any information and they said that theyre not issuing me a refund. Such a bad business

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For a Pensacola to Orlando flight, *************** uses Silver Airways. I am a MileagePlus credit card holder and should not be charged for checked bags for myself and one companion. At the Silver Airways check-in counter at *********, I was not allowed to get free checked bags. The only way to go to ******* with our bags on that day was to pay an $80 fee. I was advised by the counter person to contact Silver Airways requesting reimbursement and to include a copy of the $80 receipt. For the return flight, ******* to *********, a Silver Airways counter person said the bags for MileagePlus members should be checked for free and showed me a sheet stating no fee for MileagePlus. Later when we checked in at the ****************************** counter there was no charge for our bags. I sent a reimbursement request with copy of the receipt by email to Silver Airways. The response was that they do no reimburse bag fees.

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was flying JetBlue from ****** to *************** with a connecting flight on Silver Airways to *************** on 10/30/24. Silver Airlines canceled my flight and had no options for me to get to my final destination that day. I had to pay out of pocket expenses for both lodging and food. I was told by the *** that these should be reimbursed. The company has yet to reimburse me for any expenses.

    Customer Answer

    Date: 02/26/2025

    I was just informed the company filed for Chapter 11 bankruptcy and well not be getting any compensation.

    Thanks for your help,

    *****

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family of 4 were scheduled for a return flight from the island of ******** to ***************** on January 6, 2024 (Flight Confirmation code IFXHBU). After arriving at the airport in ******** on the 6th we were told the airplane that was available was too small to accommodate all the ticketed passengers and we would be flown out the next day. Housing, food, and other expenses were to be repaid by the airline after they were submitted. These receipts were submitted to the airline with initial contact email from January 16, 2024. We were told in April at least some of our expenses would be reimbursed within ***** weeks from a Silver Airways email dated April 11, 2024. We have not received any reimbursement despite numerous emails requesting updates.

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Silver airways cancelled our flight to *****************, ******* after delaying us more than 10 hours, we flew to the ******* at 10pm and were told we could not land and brought back to *** and told to get a hotel room. We were told that the hotel reimbursement check would come in approximately 12 weeks. It has now been 19 weeks since i have contacted them via email on 9/3/24 and followed up on 10/18/24 with no response. i have not received a reimbursement for the hotel which is against the law.

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought flight throw jet blue from ** to Tortola thru San **** and back for group of 6 people,. The leg from tortilla was on silver airways.On the way their (from new York everything was fine (we were on a group of 6 on the itinerary).On the way back from *******, silver airways at the check in desk claim that they see all 6 passengers but my ticket is missing, they cant print it. We called Jet blue while waiting at the check in & they said on their end there is no problem.Silver airways printed the boarding pass for all the people on my group but mine. I had to pay $275 for the same seat (3f) that was already paid by jet blue. After getting boarding pass the lady at the counter found my initial record with jet blue but claimed that she cant refund the $275 & i will have to call silver airways. When i called they refuse to refund the $275 for the same seat & same person. flight was on Jan 1st at 3pm from EIS to SJU. attached is my boarding pass.original order locator paid "GWMVVI" this is the one that they could not find at first (than after I purchased the same seat they found it)the one that i was forced to buy "EKREQY"

    Customer Answer

    Date: 01/08/2025

    CONFIRMATION EMAIL FROM SILVERAIRWAY

Silver Airways LLC is NOT a BBB Accredited Business.

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