Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent A Car

  134 Lindbergh Rd AirTrain Newark P3 Newark, NJ 07114

• 

  Sixt Rent A Car

  5105 W Cypress St Ste A Tampa, FL 33607-1722

• 

  SIXT Rent A Car

  10255 W Zemke Blvd, Chicago, IL 60666-5053

• 

  SIXT Rent A Car

  714 S Wabash Ave Chicago, IL 60605-2111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT on 11/04/2024 until 11/06/2024. Three days after I returned the car, I was charged in an email statement $900 for car damage to the back side passenger door of the **** I never noticed any damage, barely used the car and did not have an accident minor or major. I demanded time-stamped photos of the damage. No photos were provided. I send six emails to the rental company over the ensuing months and called several times asking for the photos of the alleged damage. Nothing. No photos. Sixt. never responded to my email, which was sent to the claims management. Instead, they sent the bill to a collection agency, I went through several rounds with the collection agency, telling them I did not damage the car and have seen no photos of any damage. I wrote to my state attorney general and ********************** and filed formal complaints. Suddenly the rental company called me. After four months and AFTER sending the charge to a collection agency, an agent said they happened to stumble upon the claim and would sent me the photos. I received the photos that very minute. After four months. They are rental car garage exit and entrance photos. They are taken in different lighting and from different differences, but when I look at them both enlarged, and closely, they look exactly the same. There is no evidence the car door looks any different from the time I picked it up to the time I dropped it off. Yet, they continue to charge me $900. The photos show superimposed squiggly lines and are poorly lit. No damage at all is evident. the squiggly lines match up perfectly in the pick up and drop off photos.

  Business Response

  Date: 03/11/2025

  After review of the ******* ********** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
  

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23047743
  
  I am rejecting this response because:
  The photos are impossible to decipher but show the car door pattern was clearly present upon exiting the rental garage at pickup. Further, Sixt withheld these exculpatory photos for more than four months, prohibiting me from contesting this charge despite my repeated requests. Instead, they send the charge to collection agency. 
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 03/12/2025

  These are two photos send from the SIXT Car Rental in ***********************. The left side is a picture they provided of side rear passenger door upon my exit from the rental garage on 11/04/24. The right side of the photo is the same part of the car, taken by SIXT upon returning the car to the SIXT car rental garage. They are identical. Yet, Sixt continues to argue I damaged the car. They have provided no reasonable proof of the damage, or that I caused the damage if that is what this photo is showing. Secondly. it took four months for me to get them to send these photos after a half dozen documented requests to SIXT. Third, they did not allow me to contest this or see what damage they were alleging before sending this charge to a credit agency, which could cause me great economic harm by damaging my credit. 

  Customer Answer

  Date: 03/13/2025

  The rental agreement from the day I rented the car, before I left the lot, lists damages to the car, including the door they say I damaged. It is an utterly confusing document and I can assure you as a consumer, there is no way to decipher this and be informed about driving away a damaged car in an extremely, extremely poorly lit parking garage with no attendant present. The photographs and this rental agreement, both from SIXT, show the car was damaged leaving the garage, yet SIXT continues to charge me nearly $900 for damage and has sent it to a collection agency, threatening my credit rating. Only one Sixt employee has made himself available to speak to me in four months. Just one. And this man told me I needed to sort it out with the collection agency. No one at Sixt has been willing to talk to me by phone or email as to why they are charging me for damage that was apparent, and documented in photos and writing by the company. I've never seen a case where a car rental company charges a consumer for damage their own cameras and documents show existed before I touched the vehicle. They have my phone number and email and won't speak to me. All the documents are before them. I can only surmise they have refused to look at them. Can you ask them to look at their own photos and rental agreement? Thank you.

  Business Response

  Date: 03/17/2025

  Thank you for contacting Sixt Claims Department.
  
  We have thoroughly reviewed the complete file for the above-mentioned damage number.
  Sixt has decided to continue financial pursuit of this claim. After many years in this business, we certainly know not every incident will be noticed or is personally caused by the renter. Our return process follows comparable quality standards at every Sixt rental branch.
  
  The renewed contract with the rental branch shows no variances at the time the damage was documented.
  
  Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I took a trip from *********, **** to Ft.Lauderdale. ******* to visit family. We rented a car from Sixt Car Rental at *********** in **. **********. There was no vehicle inspection for condition conducted in our presence and with our involvement prior to our driving it off of the lot, as is typical of every other car rental company I have done business with. Therefore I thought they knew about the preexisting damage on the car. Upon returning the rental car after our 4 day visit on 2/20/2025, there was again no inspection conducted in our presence, and the agent said all was good, we could go. About a week later, we received an E-mail from SIXT that we were allegedly responsible for damage to the vehicle, a scratch and graffiti on the passenger side. They are demanding that we pay $699 for the damage! We responded that we were not responsible for this damage. There was NO accident, incident or event during our possession of the vehicle that could have caused any damage. Our position is that this damage was pre-existing or may have occurred after we had returned the vehicle. There is no way for us to know because we had no opportunity to witness an inspection of the vehicle prior to driving it away, which would have identified any pre-existing damage and would have established a vehicle condition baseline that we sign off on. Because this was not done, a claim of damage that we were allegedly responsible for is an empty assumption and should be withdrawn. We believe this is a false claim by Sixt.

  Business Response

  Date: 03/11/2025

  Upon a final review of ******* ******** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company rented me a car that was having several issues, which caused the car to become immobile. Car smelled of ************ spoke with the company and was promised a credit of $350 now the company has refused to honor the request and grant me a refund.

  Business Response

  Date: 03/11/2025

  Thank you for writing us and allowing us the opportunity to review this. After review, your account was placed under blocked due to an open claim for toll charges. We are currently waiting on a follow up from our Accounting department. 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am filing a formal complaint against Sixt Rent a Car, specifically their location at *********************************. I believe I am being unfairly accused of causing damage to a rental vehicle that I returned in proper condition.I rented a vehicle from Sixt on January 27, 2025, and returned it on February 21, 2025. Upon returning the vehicle, a **** employee and I conducted a walk-around inspection, during which the employee confirmed there was no damage. The Return Checklist provided by Sixt explicitly states NORMAL EXTERIOR, confirming the vehicle was returned in satisfactory condition.On March 9, 2025, at 3:04 AM, I received an email from Sixts damage department claiming they were awaiting my response regarding alleged damage. The email also falsely stated that there had been a previous conversation about this matter, which is entirely untrue. I never received any prior communication nor had any discussion with Sixt regarding damage.I promptly responded to Sixts email, firmly denying any responsibility for damage and reiterating that their employee had verified the vehicles condition upon return. Since more than two weeks had passed between my rental period ending and this claim being made, I believe the vehicle was likely rented again during that time, further supporting my claim that I am not responsible for any alleged damage.I feel that Sixts actions are misleading, unjust, and an attempt to wrongly charge me for something I did not cause. I am requesting that they investigate this matter to ensure consumers are protected from such deceptive practices.I am prepared to provide supporting documentation, including my rental agreement, return checklist, and email correspondence with Sixt.Thank you for your time and consideration.

  Business Response

  Date: 03/11/2025

  Upon a final review of ******* ***** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car that has some scratches in the back . And there was no one in the parking lot to review the car with . I did not know that will be a problem when I return because the car was scanned by the machine when Im leaving .I ask the **************** to provide these photos of scan they accusing me of scratching the car I also check the company review. They have bad review online of accusing and overcharging for scratches was existing on the cars. And now they asking me $2000 for the scratches ************* is total scam I try to resolve it with them,

  Business Response

  Date: 03/11/2025

  After review of the ******* ********* file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23046095
  
  I am rejecting this response because: these existing dirt on the car , its not even a scrach , the yellow this in the corner like work shop paint proppley this car was fixed before and has this stain on it , its the same way i took , ,

  
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 03/17/2025

  Thank you for contacting Sixt Claims Department.
  
  We have thoroughly reviewed the complete file for the above-mentioned damage number.
  Sixt has decided to continue financial pursuit of this claim. After many years in this business, we certainly know not every incident will be noticed or is personally caused by the renter. Our return process follows comparable quality standards at every Sixt rental branch.
  
  The renewed contract with the rental branch shows no variances at the time the damage was documented.
  
  Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to. 

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from the *** airport location from 2/28-3/5. Rental agreement number **********.The vehicle category I reserved was XFAZ **** X7 or equivalent) for $1346.18. This class wasn't available so I received a lower class of car (XFAR, *** X5). I understand availability of a specific vehicle or class is not guaranteed, but to add insult to injury the rental counter agent was totally unable/unwilling to adjust the cost of the rental to the lower class of car I received. The booking price would have been $551.49 if I had rented XFAR (screenshot provided)The rental counter agent and his supervisor explained "the computer" won't let him do anything, but I should call Sixt customer service after I return the vehicle and they will be able to make the requested adjustment for me. I was not in a position to leave without a vehicle, so I signed the rental agreement for $1346.18 and left with the lower class of car (XFAR), in essence overpaying nearly $800.I have now called Sixt customer service 3 times- the first time they stated someone from the *** Sixt branch would contact me. This never happened. The second time I called the agent acknowledged that I was charged for an XFAZ, received an XFAR, and offered a refund of ~$200. I called a third time and they offered a refund of $150. The total billed now stands at $926.53.These refund amounts seem completely arbitrary, and I would simply request Sixt adjust the amount I was billed to the cost of renting the vehicle class that I actually received ($551.49).

  Business Response

  Date: 03/11/2025

  Thank you for writing us and allowing us the opportunity to review this matter. After review, we can confirm that a refund of 150 USD was applied to the rental as of March 9, 2025. Please allow 3 to 15 business days for the refund to appear. 

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23041370
  
  Hi, this $150 refund does not cover the price delta between the car I booked and paid for versus the one I received.

  I am simply requesting an adjustment to the downgraded class of vehicle that I received.

  Per your own website, an XFAZ vehicle at IAD branch is regularly 3x the price of an XFAR.

  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/28/2025

  We deeply apologize for any inconvenience caused by the unavailability of the requested vehicle. At ****, providing our customers with their reserved vehicle category is our priority. However, unforeseen circumstances like rental extensions, accidents, or breakdowns can affect immediate availability.
   
  At this time we've increased the discount amount to reflect the $72.04 net per day rental rate for the X5.  As a result, an additional $406.23 refund will reflect to your account within 3 to 15 business days.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car and returned it where an employee was there to check car in. He and I walked around the brand new car and saw no damage. Now I have received a notice that the windshield had a crack in it. It would have been hard to not see a crack. This is the third time that Sixt claims that I have caused damage and in none of those times was I aware of any damage. I carry insurance so I am not out any money but there is no question that this is either a scam or accident prone employee driving either by them or the franchise at ******************** in *******.

  Business Response

  Date: 03/11/2025

  After review of the ******* Muslin's file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Please provide us with the claim number and contact information for your coverages insurance carrier so we may forward the bill to them for review.
  
  Please be sure to include the name of the insurance provider, their claim number, phone number, email address, and fax number.
  
  Thank you for your cooperation regarding this matter.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Sixt Rental on Aug 24, 2024 12pm & Returned the vehicle to the same location (****************** ****** **) on Aug 31, 2024 12pm. I have been renting cars by the month for business purposes for several years now from several different companies mainly Enterprise where I'm a Platinum Member because I've rented so many vehicles. I always take Before/After pictures of every vehicle i rent & I've never had any Issues or Damage reported. I have several pictures of the vehicle in question Inside/Outside of the vehicle from pickup/Drop off & have sent them many of times now to several different claims agents. I was Contacted 2days after dropping the rental off saying they found scratches on Drivers side & Passenger side rear rims. i then contacted the agent at the ***** location about this & stating i have pictures etc. to back my claim, he stated all set don't worry about it. I also sent pictures through email replying to there claims ***** back in Aug of 2024. Now 6 Months later I'm getting Emails saying i owe $2800 for 2 Scratched Rims. After sending several Emails saying i will not make a payment & would happily go to court over this, I just received an Email now adding pictures of scratches to the claim all over the vehicle, which were never mentioned in the last 20+ emails or not in the original appraisal sent to me in there claim. as i said i have pictures of everything. this is ridiculous & i definitely wanted to bring it to someone's attention before they scam another poor customer! I have also reached out to Solve it 7News about this & they said to please contact them back if i have any issues resolving this matter. I also will be reaching out to the consumer protection agency about this matter. PLEASE HELP & THANK YOU IN ADVANCE!

  Business Response

  Date: 03/11/2025

  We have received your request and would like to assist you as best as possible.
  However, we are unable to locate your reservation with the information you have provided.
  
  Therefore, we kindly ask that you provide us with one of the following information:
  1. Sixt Reservation number (generally, a 10 digit number starting with 97********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 95********).
  3. Sixt Damage Claim number (generally, a 10 digit number staring with 907********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.

  Customer Answer

  Date: 03/11/2025

  this message is in response to the last message received about Sixt needing more info to be provided.

  damage # SX-**********-88-801

  Rental Agreement # **********

  Renter: ******* Donovan   Date of Rental 8/24/24 - 8/31/24 

   

  I also have provided pictures back in August showing the existing Scratches & spoke to an Agent at the Location I picked the car up from & was told not to worry about this situation. Now 6 Months later I'm receiving messages saying I owe like $2400 for Two scratched rims. Which Two Rims definitely don't cost $2400 maybe for a set of 4 with New tires But not for just two Rims though. Hence the reason I'm bringing this to everyone's attention before someone else gets scammed!  Thank You for your Help!

   

   

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23038668
  
   I wasn't sure where to respond to last message received about Sixt needing more information to better address this issue. 

  Damage # SX-**********-88-801

  Rental Contract # ***********

  Renter: ******* *******

  Rental Date: 8/24/24 - 8/31/24
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/17/2025

  After review of the ******* ********* file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

  The photos provided was not time stamped to indicate this damage occurred and reviewed at the time of pick up. 

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23038668
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 03/21/2025

  to Whom it may concern, I have been trying to submit pictures & explanation etc. but as i hit proceed when finished it does nothing at all after several attempts

  Customer Answer

  Date: 03/21/2025

  I have made several attempts to upload jpg, pictures & when I hit proceed it does nothing at all. Please Help!

  Customer Answer

  Date: 03/21/2025

  I apologize in advance for all the Emails but for some reason your system isn't allowing me to send my photo's. i have tried resizing them etc. & still nothing. hopefully these 3 attachment's send.  

  Customer Answer

  Date: 03/21/2025

  I'M AT A LOSS THAT YOUR COMPANY IS STILL PURSUING THIS FALSE CLAIM & OVER SOME SCRATCHES ON TWO ****, WHICH YOUR DAMAGE REPORT ALSO SHOWS SAME DAMAGE TO THE ***** RIM (WOULD LOVE TO SEE IF THERE WAS A CLAIM PUT AGAINST THAT CUSTOMER ALSO & WHAT THE OUTCOME WAS? & AN ATTORNEY WILL BE REQUESTING THAT INFO IF THIS CLAIM GOES THAT FAR) . I'M THE MOST HONEST PERSON YOU WILL PROBABLY EVER MEET & YOU COULD ASK ANYONE THAT HAS EVER KNOWN OR MET ME & THEY WOULD SAY THE SAME THING. WITH THAT BEING SAID IF I CAUSED THIS DAMAGE I WOULD OF GLADLY HAVE PAYED FOR THE DAMAGES INSTEAD OF DEALING WITH ALL THE EMAILS & KNOW THESE EMAILS. BUT I WILL NOT BE SCAMMED & WILL PURSUE/APPEAL THIS FALSE CLAIM TO THE VERY END BY ANY MEANS NECESSARY, MONEY & TIME IS NOT AN OBJECT & I WILL OBTAIN AN ATTORNEY IF IT COMES DOWN TO IT. I HAVE ATTACHED SEVERAL PICTURES TO THIS EMAIL & ONLY HOPE THAT THEY HAVE SENT AS I HAD MANY ISSUES TRYING TO SEND THEM. I RENTED THIS *** FROM ******************************** *********. & PICKED IT UP AT 12PM. I DID A QUICK WALK AROUND OF THE *** IN THE BUSY PARKING GARAGE & NOTICED SEVERAL SCUFFS/SCRATCHES ALL OVER THE VEHICLE (I ALSO HAVE PICTURES OF EVERY SCUFF & SCRATCH ON THIS *** IF NEEDED) & NOTICED THE **** HAD SOME SCRATCHES ON THEM ALSO (WHICH BEING HONEST HAVE NEVER HEARD OF A RENTAL CAR COMPANY CLAIMING DAMAGE FOR SCRATCHED **** I WAS ALWAYS TOLD THEY ONLY CARE ABOUT THE EXTERIOR BODY/INTERIOR OF CAR ONLY) ANYWAY'S I WOULD OF GOTTEN PICTURE'S RIGHT AT THAT MOMENT BUT I WAS UNABLE TO AS IT WAS PARKED TIGHTLY IN BETWEEN TWO OTHER VEHICLES. I LIVE ABOUT 30-40MIN OUTSIDE OF THIS RENTAL LOCATION & THERE IS NOT A SIDEWALK/CURB WITHIN MY WHOLE ROUTE HOME AS IT'S  ALL HIGHWAY & I LIVE RIGHT OFF OF SAID HIGHWAY (I WILL GLADLY PROVIDE VIDEO OF THE ENTIRE RIDE TO PROVE THERE IS ABSOLUTELY NOTHING ALONG THE RIDE THAT COULD OF POSSIBLY CAUSED SAID DAMAGE) AS YOU SEE THE SCRATCHES IN YOUR PICTURE, I HAVE ATTACHED MY PHOTO TAKEN 47MIN AFTER THE RENTAL THE MINUTE I GOT HOME & I ALSO ATTACHED THE SAME PICTURE SHOWING THE TIME/DATE 12:47PM.  & YOU CAN CLEARLY SEE THE SAME SCRATCHES! SAME GOES FOR THE PASSENGER SIDE RIM! I HAVE ABOUT 30+ MORE PICTURES OF THIS *** EVERY SCUFF & SCRATCH **** ON IT & EVEN PICTURES OF THE *** UPON RETURN OF INSIDE & OUTSIDE OF THE *** AFTER I CLEANED & VACUMMED IT OUT BEFORE RETURNING IT AS I OWN A PRESSURE WASHING/DETAILING COMPANY & DO IT TO EVERY CAR I RENT. AS I MENTIONED BEFORE I'M A PLATINUM MEMBER AT ENTERPRISE RENTAL CAR BECAUSE I HAVE BEEN RENTING CARS THROUGH THEM BY THE MONTH FOR A YR NOW & NEVER RETURNED A CAR WITH ANY DAMAGE AT ALL & HAVE EVEN BEEN TOLD THEY HAVE NEVER RECEIVED RENTALS BACK SO CLEAN BEFORE (BETTER CONDITION THAN RECEIVED IN) I HAVE NEVER HAD AN ISSUE WITH ANY RENTAL CAR IN MY LIFE UNTIL NOW & I RENT A LOT AS I HAVE EXPLAINED & NOT JUST THROUGH ENTERPRISE, **** BUDGET, PENSKE ETC. & NEVER ANY ISSUES! I ALSO ATTACHED PICTURES OF MY 2008 TRUCK WITH CUSTOM **** THAT ARE 4YRS OLD WITH NOT A SCRATCH ON ALL 4 OF THEM AS A REFERENCE TO SHOW I TAKE CARE OF VEHICLES & KEEP THEM VERY CLEAN AS I OWN A PRESSURE WASHING & DETAILING COMPANY. ALSO YOU MAY WANT TO CHANGE YOUR POLICY & BE LIKE EVERY OTHER RENTAL COMPANY &  ACTUALLY DO A WALK AROUND OF THE VEHICLE WITH THE CUSTOMER BEFORE THE ********************** TO INSPECT FOR DAMAGE & AGAIN UPON RETURN OF THE VEHICLE. WHEN I DROPPED THIS VEHICLE OFF I WAS TOLD TO LEAVE IT RIGHT IN THE MIDDLE OF THE GARAGE & THAT I WAS ALL SET TO GO, SO WHO'S TO SAY YOUR LOT ATTENDANT DIDN'T CAUSE SAID DAMAGE. IT'S ALSO ABSURD BEING TOLD TO DISREGARD THIS CLAIM 6 MONTHS AGO & NOW ALL OF A SUDDEN GETTING EMAILS AGAIN 6 MONTHS LATER TRYING TO COLLECT FOR DAMAGE. I ALSO HAVE 30+ MORE PICTURES OF THIS *** INSIDE &OUTSIDE OF VEHICLE IF NEEDED.

  Customer Answer

  Date: 03/21/2025

  I APOLIGIZE FOR ALL THE EMAILS! I FINALLY GOT IT TO GO THROUGH IN THE PREVIOUS EMAIL BEFORE THIS ONE, BUT I FORGOT TO ADD A PICTURE OF THE PASSENGER SIDE REAR RIMS EXISTING DAMAGE PIC # SIXT 13 & ANOTHER PICTURE SHOWING I HAVE MORE PICTURES FROM BEFORE RETURNING THE *** AFTER I CLEANED THE EXTERIOR THE *** & VACUMMED OUT THE INTERIOR ETC.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt on 2/8/25 with a quoted amount of $114.66. I reserved the rental with a different credit card than I used at time of pickup. My original card ****** was refunded the $114.66 on 2/11/25 and the new card (Mastercard) was billed the $114.66 on 2/10/25. On 2/19/25, my **** was charged $114.66 again. My Mastercard never received a refund, therefore, I was charged twice. I have reached out to Sixt numerous times and they are refusing to refund me for the second charge. They state the second charge on 2/19/25 on the **** was a refund, despite me sending them pictures of my bank statement, which clearly shows my **** balance increasing after the charge on 2/19/25.

  Business Response

  Date: 03/07/2025

  Thank you for bringing this matter to our attention. We kindly ask that you provide us, if possible, with a statement where this charge is visible as posted on 02/19 for our payment/accounting team to further investigate. Thank you for your cooperation. 

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 23033583
  
  I am rejecting this response because:

   

  I have already sent you pictures showing the charge posted to my account on 2/19. My official statement for my card will not be available until 3/16. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/17/2025

  Our records show that you initially paid for the reservation in the amount of $114.66 using your **** ending in 129 on February 7, 2025. However, on February 8, 2025, you changed your payment method, and we promptly refunded the $114.66. Please note that transactions can take a few business days to post, which is why you may see two transactions on your card. Since the refund was processed, one of the transactions should fall off soon.

  We recommend contacting your bank to verify this information and ensure the adjustment is reflected correctly. If you need any further assistance, feel free to reach out.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23033583
  
  I am rejecting this response because:

   

  Ive attached my statement from my credit card showing where you charged me again on 2/19/25 on the **** that should not have been charged. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car back on 23rd October 2024, and returned it early November,No only was i charged $50 for an 1/8 of a tank because the person i returned it too was incompetent, and then wouldn't allow me back in the car to show it was actually full.I did have slight damage as the car was scraped by a school bus, however i just received an invoice from Fleet Response for $1200 which is outrageous, as similar damages i've been quoted only $500 for, I was then also charged $45 in admin fees for tools that only added up to $21...This car rental is a joke, I normally would use them a lot spending thousands across my company, but this has meant I will never ever used Sixt again.

  Business Response

  Date: 03/11/2025

  
  Our Sixt vehicles are repaired by a very reputable company that has been in business for decades.
  
  Based on their professional background and many years of experience we do trust their expertise.
  
  We are always transparent with our renters and will not attempt to charge fees that are not necessary to the replenishing of our vehicle(s).
  
  The renewed contract with the rental branch shows no variances at the time the damage was documented.
  
  Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23029386
  
  I am rejecting this response because:
  Dear Sixt Representative
  
  I am formally disputing the charges applied to my rental and requesting a full review of the claims for the following reasons:
  
  1. Fuel Charge Discrepancy

  I was incorrectly charged $50 for fuel despite returning the car with a full tank. The employee who received the vehicle refused to allow me to verify the fuel level, which raises serious concerns about the accuracy of the charge. Given the lack of verification on your part, I request this charge be removed immediately.
  
  2. Excessive and Unjustified Repair Costs
  
  While I acknowledge the minor scrape caused by a school bus, the $1,200 charge is highly excessive. I have obtained independent repair estimates for comparable damage, which are in the range of $500. I request a detailed breakdown of the costs, including parts, labor, and any third-party fees. If **** is using a repair vendor that charges significantly above market rates, I should not be expected to cover the inflated cost.
  
  3. Unreasonable Administrative Fees
  
  I was charged $45 in administrative fees for tools that only amounted to $21 in total cost. This markup is unjustifiable. Please provide a clear explanation of why this fee was applied and how it is calculated.
  
  4. Lack of Transparency & Fair Process
  
  It appears that Sixt applied these charges without providing me with a fair opportunity to verify the fuel level, review the damage assessment, or dispute excessive fees before they were finalized. This is not in line with reasonable business practices, and I reserve the right to escalate this matter.
  
  Given these concerns, I formally request:
  The removal of the unjustified fuel charge.
  A revised repair cost based on fair market rates.
  A breakdown of administrative fees and an adjustment to reflect actual costs.
  
  If Sixt is unwilling to address these issues fairly, I will be left with no choice but to escalate the matter through consumer protection agencies, dispute the charges with my payment provider, and leave a formal complaint regarding my experience.
  
  Please confirm receipt of this dispute and provide a response at your earliest convenience.
  
  Sincerely,
  
  ******* Mirabita

  Business Response

  Date: 03/28/2025

  Hello ******* Mirabita, 

  I have sent the renter an itemized estimate from our repair shop which provides a detail breakdown for their review. 

  You may attempt to file a claim with your personal auto and/or supplemental insurance carrier. If you opt to file a claim, please provide us with the claim information so we may direct all subrogation documentation to them.
  
  Thank you for your cooperation regarding this matter. 
  

  Business Response

  Date: 03/31/2025

  With regards to the fueling charge, kindly note at SIXT, we provide a full tank of fuel at the start of rentals, expecting the vehicle to be returned in the same condition. If returned without a full tank, our branch refuels it for the next customer, applying a fueling fee of $11.99 per gallon.  Based upon the image captured of the fuel gauge upon return (see attachment), the vehicle required 4 gallons of fuel to fill the tank.