Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

Headquarters

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,160 total complaints in the last 3 years.
910 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sixt Rental ******* making damage claim:I rented a car from Sixt rental car company this summer. I picked up the car from ************** (*******, **) on 7/15/24 and returned it to Sixt at the same airport rental car facility garage on 7/18/24. I returned the car per the rental agreement, on the scheduled return day with a full tank of gas. The car was in the same condition as when I picked it up. There was no damage to the car. When I returned the car, the Sixt employee at the airport garage checked me in, checked the milage, checked the car for damage, and I promptly received an email receipt from the company for my payment of $458.32.On 8/2/24 I received an email from Sixt claiming that there was damage to the car I had rented and that I owed them $886.25, and that I had to remit payment by 8/16/24. I initially thought it was a scam, but they emailed me again with the same damage claim, which said the damage occurred 7/18/24. I asked the company for an explanation for this claim, and they sent a couple photos of a small scratch above the left wheel well that can't be more than an inch long. This scratch could not have happened during my rental period, as nothing impacted the car during that time, and the scratch is so small I would not have noticed it when I picked the car up. The **** employee could very well have created the scratch at the garage himself. It seems that Sixt has a history of doing this sort of thing. There are many stories on the internet about similar claims by the company. There is no time stamp on the photo, so no way to know when it was taken.I have now been contacted by a collection agency. I have told them I am disputing this claim. This feels like harassment, and I would like your help to get the company to dismiss it.
Business Response
Date: 10/25/2024
Upon review of ******* Flynns damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Business Response
Date: 10/25/2024
Upon review of ******* Flynns damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Business Response
Date: 10/25/2024
Upon review of ******* Flynns damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 10/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:10/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Both cars that were given to me during the rental period in Nov 2022 for less than 24 hours were defective. The first one had a flat tire and the second one would shut off while I was driving it. No one answered the calls, but I was sent a bill for $50 as the difference due to the issues with the cars, which was paid. Now I received a call from collections today regarding the original bill from 2 years ago.
Business Response
Date: 11/04/2024
Thank you for reaching out to us and providing us an opportunity to review your complaint.
Your file is no longer being handled by our ***************** since it was forwarded to a collections agency. For assistance, please reach out directly the debt collector.
You may contact our ***************** at claimsmanagement-************ or call **************.
Please let us know if you require further assistance.
Denise
Customer Answer
Date: 11/04/2024

Complaint: 22464916

I am rejecting this response because sixt has consistently refused to respond to me when I have reached out several times by both email and phone, which have been recorded. Sixt settled the bill by collecting $51 at the resolution of the issue, seeing as how sixt breached the contract by providing 2 malfunctioning cars. Please have a supervisor actually contact me regarding this matter from sixt, rather than constantly pushing it off to someone else.

****** ********
Business Response
Date: 11/07/2024
Thank you for your feedback.
The difference of $51.33 refers to a fuel charge on the ** Jetta. The vehicle was provided to you at 8/8 level, however, upon return of the rental, the ********************* location recorded the level at 3/8. Based on our fueling policy, if the vehicle is not returned with the same level of fuel as received, the rental will be charged our standard $11.99 per gallon. Our customer service team would have been more than willing to remove the fuel charge as a goodwill gesture considering the issues you experienced with the ****** Coralla, however, we were not given this opportunity to review your request before receiving a dispute.
Our ********************* received two chargebacks: $191.81 and $51.33.
Based on the vehicle history, the second vehicle was driven for 263 miles between 11/1/2023-11/2/2023. In this case, a full refund of the rental would not be warranteed, however, a partial refund would have been issued as compensation for your inconvenience.
At this point, we in **************** do not have the ability to make adjustments to the invoice because of the disputed amounts and the fact that the file was transferred to a debt collector.

Customer Answer
Date: 11/07/2024

Complaint: 22464916

I am rejecting this response because I reached out multiple times to the service department with no response. That is why I proceeded with the charge back with my credit card. I once again proceeded to call 2 weeks ago with a promise that I would receive a call within ***** hours, with no response. This company accepted the settlement 2 years ago after discussion with my credit card company, to which I also agreed. Please forward this to the department that communicates with the debt collector, although there is no debt due to sixt breeching the contract.
Initial Complaint
Date:10/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The rental company attempted to charge me for pre-existing damage to the car. This damage was clearly documented in the rental agreement when I picked up the vehicle. However, five days later, I received an email from Sixt claiming I had caused the damage. If I hadn't reviewed the rental agreement, I would have already been paying for it. It feels incredibly dishonest to ask customers to pay for damage that was already there.
Business Response
Date: 10/25/2024
Upon a final review of ******* Shurkes damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:10/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After using my *************** card to secure an online reservation, upon arrival they refused to take the same card I used for my reservation based solely on who I bank with. Which is backed by **** and the ****.
Business Response
Date: 11/04/2024
Thank you for reaching out to us and allowing us the opportunity to review your complaint.
Our Rental Information is provided to all customers during the booking process and it states,
"We do not accept virtual credit or debit cards, prepaid cards, checks, or cash. Chime cards are only accepted as a payment method at the end of the rental, once the vehicle is returned."
In order to confirm the reservation, the above must be agreed upon.
We hope this clarify your inquiry.
Customer Answer
Date: 11/05/2024

Complaint: 22464846

I am rejecting this response because:

this was not the policy, staged me when I arrived at their place of business. I had made the reservation through ******* and had already paid the card that they said they could not take the reservation with. They did not offer me the option to pay at the end with the chime card and still on the reservation I had made. Also, they have not refunded my money from that bad experience.
Sincerely,

***** ******
Business Response
Date: 11/07/2024
Thank you for your feedback.
Documentation on the reservation states that the rental was denied due to a Chime Credit card presented upon check out. Although the rental was prepaid with a 3rd party, an acceptable credit card must be presented for the security deposit. The agent advised that he offered other solutions, however, no additional payment methods were available.
Kindly note that the payment was made to a 3rd party. Expedia. SIXT will not be able to refund you for funds made to the wholesaler as the request must be directed to them. Our records indicate attempts by the wholesaler to call for refunds, however, it is not the correct procedure and has been advised that they email our internal team in writing for such instances. SIXT does not object to the full refund of the prepayment.
Thank you for your understanding.
Customer Answer
Date: 11/07/2024

Complaint: 22464846

I am rejecting this response because:

Expedia says you have my money and you are refusing to hand it back to Expedia so they can process the refund. One of you is lying to me. You need to call them and figure this out.

Sincerely,

***** ******
Customer Answer
Date: 11/08/2024
This complaint was not solved. They have my money according to *******. I added the email that said that. They said they had no problem giving me a refund. But are refusing to give me a refund. Please reopen this case.
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked reservation ********** online for $603.49. When we arrived at our destination, there was an issue with the booking location. SIXT told us this was common and that we would get a refund for the original reservation as long as we: -only booked the additional reservation through them (we were specifically told we could NOT book through a cheaper agency if we wanted a refund on our first reservation). We booked the second reservation for $1039.64 reference **************. Our understanding was that the second reservation was more expensive since it was booked on site with no notice, to which we were fine with. -would add notes to our account to ensure a smooth refund process.I have been corresponding with SIXT customer service since mid-August. This correspondence has resulted in them leading me on a wild goose ***** asking for copies of my credit card statements (which have been provided), asking what the issue is after I have told them multiple times (this results in a different service *** picking up the claim and causing a new email thread), an apology stating that the info we were told on site in order to book the second reservation was inappropriate and would be used as a "training" opportunity, continued and ***eated refusal to provide the corporate contact info, and still no refund. They say the original reservation needs to be coordinated through their online partner, but won't assist to make this happen (the third party never promised a refund therefore that was a dead end). **** needs to make this right and refund my original reservation as their customer *** promised, especially since they essentially tied our hands for the second reservation making it clear we HAD to book through them in order to get a refund on the first. All appears to be a horrible scheme to rob customers of additional money.
Business Response
Date: 11/06/2024
Thank you for contacting Sixt and allowing us the opportunity to review your complaint.
Kindly understand that given the reservation ********** was booked and prepaid through Expedia, we are unable to proceed with your request for a refund. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible. Nonetheless, despite the stated rental terms and conditions, as a one-time gesture, **** has noted the reservation to indicate we do not object to your receiving a full refund as we have confirmed a walk-up rental agreement ********** was fulfilled. We kindly ask that you submit the refund request to Expedia once more for further handling.
Please do not hesitate to let us know if you require further assistance.
Thank you for choosing SIXT!

Customer Answer
Date: 11/13/2024

Complaint: 22464132

I am rejecting this response because:
I would like to ensure that Expedia will grant the refund as indicated in SIXT's response with no issues before closing this case. Due to the timeline requirement for response, the only option was rejecting to keep the case open.
Sincerely,

Katt *********
Business Response
Date: 11/19/2024
Expedia must contact our ****************** directly to verify that we have approved a full refund. Once this is done, Expedia should issue a full refund to you for the booking.
Please contact us if you require further assistance.

Customer Answer
Date: 11/21/2024

Complaint: 22464132

I am rejecting this response because:
Expedia has kicked back with the following message:
Thank you for contacting Expedia US.
I would like to inform you that we have reviewed your request. Please note that we have already contacted Sixt, and they have denied a refund to us. Also, we have validated the document shared earlier from your end. However, please request you to share the name of the approver, location, and department so that we can contact them and validate the approval.
If you have any further questions, please let us know.
Sincerely,
Nikhil
Delnsingh34
Expedia US Customer Support Team
This is VERY frustrating to be caught in the middle of the two companies. I do not know who needs to talk to who but would like the appropriate teams to reach out to each other to resolve this. Having me go back and forth between the two is not working.
Sincerely,

Katt *********
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt at *********** from Sept ***** (Rental Agreement # **********).This was my second rental from this summer with an upcoming rental planned for November.However, unless this claim is resolved I will never rent with this company again and will strongly advise others to avoid renting with them,.I rented the car for 48 hours during which time no damage or accident occurred to the car which was parked in a residential area through the rental.However, shortly after returning the care, I received a damage claim for $1,868.75.This seems to be a common practice for the company and there are existing class action lawsuits proceeding in the courts.I am seeking removal of this damage claim
Business Response
Date: 10/25/2024
Upon a final review of ******* Mallorys damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 10/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:10/23/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental car rented for business on September 17, 2024 and returned September 18, 2024. No damages were incurred to the vehicle, yet Sixt sent a claim of over $1000 to me for damages, Review of the claim by my legal department at work found that there were maybe a couple minor scratches (less than a quarter in size), the pictures show no damages, yet Sixt is claiming numerous repairs for unrelated damages. A letter of notice was written to Sixt from legal team, requesting they remove the fraudulent claim. No contact was made to me, no changes to the claim were made. This is fraudulent business and deserving of legal action.
Business Response
Date: 10/25/2024
Upon a final review of ******* *****' damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:10/23/2024
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sixt car rental charged me $110.00 for a parking violation that never occurred. They found a discrepancy but continued to charge my card for the fee anyway. They said to wait 7 to 14 business days for a refund. It has been a month and a half and I have already tried to escalate this higher to no avail. They are withholding my money. The proof I uploaded is an email from the violations department where they stated they found an error.
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented car for a few weeks and I returned it last Friday. I have a receipt of the return with no damage to car at time of drop off. I have a 200 dollar deposit thats on hold. I want to collect my deposit. Two days after having the car returned I was notified of damage to the vehicle that wasnt there during drop off.
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a vehicle from Sixt Rental Car in ***********************. We picked it up on October 1st, 2024 around 1pm and took pictures of the rental car as we always do. We dropped it off on October 5th, 2024 around 4am with no attendant on site. We followed the instructions to park the rental car at its designated area, and dropped off the keys as instructed on their counter instructions, taking pictures and video before we left it. We emailed Sixt exactly what we did and informing them that there were no attendant and no damages of the car, as we returned it in the same exact condition as when we picked it up. We later received an email from their claims department indicating we incurred damages on it and they sent us the pictures informing us that we damaged their car. We NEVER even made one scratch on this car, let alone scratches and whatever other damages of paint they said we did. We took pictures BEFORE AND AFTER and sent it to them and they are still accusing us of doing this. It is unethical, it is a scam for this company to do this to customers. There has been many reviews of the same thing being done to them and I refuse to pay for damages that were not done by us. Please help me resolve my complaint as we are honest and hardworking people and we do not deserve to be scammed by a company like this. Their lack of due diligence and lack of assuring an attendant is present to properly inspect after each return does not help customers as they use this to prey on customers and falsify damages and scam people.
Business Response
Date: 10/23/2024
Upon review of ******* Cunanans damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.