Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sixt Rent a Car, LLC has 197 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car

  3601 Island Ave Phila, PA 19153-3228

• 

  Sixt Rent a Car, LLC

  2200 Rental Car Center Pkwy College Park, GA 30337

• 

  Sixt Rent a Car

  3275 Peachtree Rd NE STE 240 Atlanta, GA 30305-2426

• 

  SIXT Rent A Car

  714 S Wabash Ave Chicago, IL 60605-2111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from November 17th-24th, 2024. We received a ******* Tucson when picking up the car. When we got the car the car was dirty with chips and paper under the seats. The car servicing light came on when getting into the car and driving shortly down the road and the car was out of license from 2020. We returned the car to ************* on the November 24th, 2024. Greeted and advised the car looks great and returned. We were supposed to get a return document but did not. On December 6th, 2024 we received an email for a claim of damage on a Chevrolet suburban that we rented. I let them know that was not the car we rented and our car was not damaged during our trip. They continued to ask for evidence and said the car was damaged. We then received an estimate from a **************** through Sixt for the damage estimate. I again told them that it was for the wrong car. They continued to ask for payment and threatened further charges for late fees. I went through our contract which stated the damage was there prior. They continued to ask for the payment not listening to anything I emailed them. They continue to harass me for payment on a car I never rented for damage that was never caused by me. This is a scam

  Business Response

  Date: 03/20/2025

  Upon a final review of ******* Carvers damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future. 

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding fraudulent charges made by Sixt, a car rental company, in connection with Damage Case # SX-**********-88-800, for the ************ Elantra (Contract # **********), rented from December 17, 2024, to December 19, 2024, at their ****************** location.Upon picking up the vehicle at 11:15 p.m. I noticed the lot's poor lighting, making it difficult to inspect the car thoroughly. However, I did take a photo documenting visible pre-existing damage, including a dent in the front bumper, to ensure any prior damage was properly recorded. Upon returning the vehicle, I showed these photos to the on-site attendant and a female employee at the ****************** Sixt front desk, confirming the vehicles condition was accurately noted in their records.Despite my transparency and proactive communication, I received an invoice that included charges for damage to the front bumper, scratches on the mirrors, and damage to the back bumperall of which I did not cause. The damage to the front bumper was already present at the time of pickup, as documented in my photos. The mirror scratches appear to be regular wear and tear from a car wash. Furthermore, there was no damage to the back bumper during my rental ********* addition to these incorrect damage claims, the invoice includes a $25 fee for the "**** Group," which is unrelated to my rental and seems to have been applied in error.I have sent multiple emails to Sixt, attaching the photos of the car's condition upon pickup and explaining the situation, but they have not addressed my concerns. Instead, I received a bill for $1,088.75 for the front bumper damage and $255.00 for mirror scratches, which I strongly dispute.This experience has raised serious concerns, especially after I found several other complaints with the Better Business Bureau alleging similar billing practices by Sixt. These complaints suggest that there may be a pattern of unfair and deceptive practices.

  Business Response

  Date: 03/20/2025

  Upon review of ******* ******* damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future. 
   

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental was from 11/28/24 to 12/03/24 at *******************. When I arrived to pick up my reserved Mid-Size SUV, I was informed that no cars of that type were available. I was given a different, lower-priced vehicle instead, with no option to choose otherwise. Despite this downgrade, I was still charged the full original price, with no refund or adjustment. Upon returning the car, no formal inspection was conducted. The agent glanced at the vehicle for about one second, said all were good and let me leave. I was never informed of any damages at the time of return. However, I later received an email claiming that the car had six new scratches and charged me $935. The scratches including: Four scratches (>10 cm, superficial) and Two scratches (>10 cm, down to primer). I was shocked to receive this claim, as I was not involved in any accidents or incidents during my rental. This is a complete scam. Fortunately, I took a timestamped video when I picked up the car. I looked at my video and confirmed that the at least two deep scratches (down to primer) were pre-existing. I believe that the other scratches were also fraudulently blamed on me. Sixt did not provide any timestamped pictures of the vehicle damage before or after my rental period, only a damage report that has been proven fraudulent based on my video evidence.a quick search on the BBB reveals that similar complaints are common against Sixt, suggesting a pattern of fraudulent claims.This needs to stop.

  Business Response

  Date: 03/20/2025

  Upon a final review of ******* *** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future. 

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a reservation for a rental car. Showed up at airport to get car and we were told that we had to pick an insurance option. We asked several times for clarification on this and Rabbi at the desk said it was something that they did in ******* and had to be added in person when you showed up to rent the car. I questioned why the total was so much more than the reservation I had made and was told again by Rabbi that in ******* we had to pick an insurance option, it was not an option to decline any insurance. I went over this conversation with another employee when we went to the parking garage to get the car, she informed me that I should speak directly to a manager and should never feel like I do not have a choice to say no. She would not come right out and say that her coworker was wrong she just kept saying talk to a manager. I waited that evening but no one called and I sent a text and email as well. I ended up communicating with a manager (or assumed it was) and they agreed to take off the liability charges. I told them what I wanted was my original total on my car reservation plus the only thing I did agree to adding was the toll pass. They said the reservation could not be fixed until the car was returned. We returned the car and waited in line at the physical location after dropping it off to make sure the liability would be dropped off of the charges. He said he would take car of it and email us the invoice. When I received the emailed invoice it was still more expensive that what I calculated with the toll pass. I texted the manager and have not heard back. Then today I receive another invoice under another reservation number that is even more expensive than the one I received Friday when we returned the car. I texted and called again but have heard nothing.

  Business Response

  Date: 03/27/2025

  We kindly inform you that we have confirmed reservation ********** was correctly charged the booking amount of $933.41. 

  If you are claiming a different amount should have been charged, please send proof as reservation ********** corresponds with the rental total invoiced. 

  After further investigation, we are unable to locate any discrepancies. 

  We hope that this information is clarifying.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt Rental *** from 11/24/24-12/14/24. They claim that I owe ****** for a scratch on the drivers side fender. The damage wasn't visible during my initial inspection in the dimly lit garage, the rental area has a lot of orange lights and it is not well lit. Initially, when the return inspection started, the worker walked around the car and no issues were identified, I started to walk off and she got out her flashlight, and then started looking around the entire car again (two times around) and finally ended at the place where she saw the scratch.I could not see the scratch even when it was brought to my attention and the worker drew the lines around it and shined the light on it before it was noticeable by myself. The worker asked me what happened and I told her that that damage was not caused while I had the vehicle And it Must have been there before my rental. What is so troubling about this is the procedure used to inspect my car upon return for this rental is completely different from my return of previous rental cars at ****. It also seems to be a very inflated estimate for repair of the scratch which was hard to see. I understand that the KNOWN damages prior to my rental are listed on the agreement.Return inspection procedures vary from one rental to another and something as small as a scratch can go unnoticed or undocumented. I inquired more than once with Sixt if it is policy for staff, upon return inspection, inspect the car without a flashlight and then as a second or third pass around the car WITH a flashlight. If this is policy then I will advise that I have rented before and the return inspection procedure was not done the same from a previous rental and this rental. Inconsistent policy practices can lead to unnoticed damages from one rental to the next.I have emailed Sixt three times in an attempt to resolve or settle this issue and now 3 months later we have not been able to reach an agreement.

  Business Response

  Date: 03/17/2025

  Upon a final review of ******* ********* damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future. 

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On return of rental car, SIXT claimed I did damage to bumper loading strip. Are you aware of the damage? I am not aware of this damage. Did you check the vehicle for damages?At the beginning of my rental Is there anything else you would like to say?I never saw the marks when picked up the car but if was very late at night and dark out so they may have been there. Have you checked prior rentals to see if it was identified before me? I open the trunk a few times and NEVER saw those marks. The car was parked during the week and NOTHING happened the few days I drove vehicle that would have caused the marks. First time I saw marks is when pointed out when I dropped off car. I also was not asked to walk around with SIXT worker and didn't see him circle orange marker either and feel they made the markers somehow and believe this is a scam. SIXT should investigate if this was reported before, if so SIXT did not annotated or fixed and trying to charge me. SIXT needs to send pictures of the damage and it should be confirmed by insurance adjustor. I reserved rental car through expedia with insurance. I also paid for additional insurance through ****. I feel this is an attempt to scam me out of $700 and insurance fraud that needs to be investigated. There are many similar complaints of SIXT doing this. I request SIXT to cancel this claim.

  Business Response

  Date: 03/17/2025

  Upon a final review of ******* Schulzs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday March 12th we returned our rental car and in a rush we forgot a pair of *** **** sunglasses in the back of the rental. Once we realized this at the airport, we attempted to call but they refused to forward us to the branch and made us fill out a lost and found form online. After 2 days the sunglasses have still not been located which means an employee has found them and stole them for their own use as they were expensive sunglasses. Their lost and found system is more like an if an employee doesnt want the item then well report it system. They have not reached out even after multiple reports filed and multiple calls made to their lost and found number, which no one ever answers.

  Business Response

  Date: 03/26/2025

  We re really sorry to hear about your lost item and we will be happy to review and further assist. 

   We are having difficulties in locating the rental based on the information provided. 

   To further assist you, please contact us by phone at *************** or email us at service-*********** so we can further investigate this matter.

   We appreciate your understanding.

   

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23068875
  
  I am rejecting this response because:that number is your basic customer service number. I have attempted to work with them numerous times and I am either directed to the website to file a claim, which I have, or hung up on. 
  

  I realized my glasses were left behind 20 min after dropping off the car. When I called the number you provided, they REFUSED to transfer me to your LAX location. Had I been able to speak with someone at the location, they could have found the glasses in the back of the car, exactly where I left them. Instead no one knows a claim is made and your employees are gifted with a new pair of expensive sunglasses because they dont turn them in. Unacceptable to provide a dead end support option to save face with the BBB. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/31/2025

  We've made an attempt to locate your reservation based on the information provided; however, our search was unsuccessful. To assist you better, we kindly ask for additional details such as:
  
  - The email address used during booking or presented at the scheduled pick-up.
  - Your SIXT reservation confirmation or rental agreement number (usually a 10-digit number starting with "98" or "99"********).
  - Date of rental pick-up, main driver's name, and pick-up location.
  
  Once we receive this additional information from you, we'll conduct a thorough investigation to address your concerns and identify the root cause for resolution.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23068875
  
  I am rejecting this response because:
  

  Providing requested information
  The RA is **********
  Main Driver is ****** ******* (****************************)
  Pick up from LAX location was Monday March 10th at 9:55am
  Drop off at the *** location was on Wednesday March 12 at 5:54pm. There should be camera footage.
  Car was a *** X3 AZ plates CWB8083

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle form Sixt Denver from the period of 11-17-2024 to 11-21-24. I returned the vehicle on the 21st and checked the vehicle back in with one of their staff. The staff member said we were good to go and I questioned asking I do not have to sign anything to turn back in? He responded I didn't and I was free to go. I received my invoice on 11-21-24 at 642 pm noting balance paid and $0 outstanding. On the 22nd I receive an email that they had found a scratch in the center of the hood less that 5 cm down to primer and asked that I complete the attached questionnaire on the damage. On ***** at 1:23 I received an invoice for ****** stating for damage to the vehicle, I immediately disputed the claim at 1:37 notating the ** code they require you to use for damage had 7 or 8 damage indicators for scratches on the vehicle including a half torn front license plate and chipped front windshield and asked for the damaged pictures prior to rental showing all the notated issues. Sixt didn't respond and I forwarded the dispute back again on 12-28-24 again with no response. On 1-13-25 I forwarded the dispute back again letting claims know I hadn't received a response to my dispute, and I considered it rescinded and reversed. On 03-04-25 claims finally responding stating they cannot provide prior damage photos or documentation since any photos prior are not part related to the claim and it is my responsibility to document the prior damage. I received another email on 03-13-25 requesting payment by 3-20-25 to avoid additional charges. I do not see this as a valid claim considering the vehicle condition with multiple front damaged areas, no notification from the Sixt staff member at check in and no response for 2.5 months to the initial dispute and what looks to be a standard practice to claim damage on their customers and send additional billing. I didn't damage this vehicle

  Business Response

  Date: 03/17/2025

  Upon a final review of ******* Dentons damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future. 

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  13 days after returning a rental car to the ************** in ****** I was contacted regarding damage to the vehicle. I did not cause any damage. I contacted Sixt and they said it was "superficial" and not to worry. Regardless of superficial or not I DID NOT CAUSE ANY DAMAGE. The vehicle was checked in and moved by their employee and nothing was noted. 13 days later they claim damage. This company has a long history of fraudulent damage claims and I will not stand for this. I received a notice from a colection ageny today after they told me not to worry about it. The pictures they included are not dated or time stamped. This is fraud! Date of rental was December 21st, nearly three months ago. I will not let this rest. This company needs to be held accountable for their fraudulent practices.

  Business Response

  Date: 03/17/2025

  After review of the ******* ******' file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23068677
  
  I am rejecting this response because:
  The damage was not caused by me.  There are so many holes in your fraudulent claim. The pictures you sent were taken in the dark and the car was checked in AFTER your employee moved the vehicle the next day. We left something in the car and went back the following day and the employee told us they moved the car and also said everything was checked in without any problems. 13 days later they claim there was damage the agent did not originally see. The car had been moved and driven by other people at that point. I DID NOT CAUSE ANY DAMAGE. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/20/2025

  Upon review of ******* ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/13/24: I rented a car from Sixt at ****************** . 11/17/24: I returned the car to the same Sixt location. 11/19/24: I recievd an email from Sixt advising me I "damaged" the car. They cited a 5-10cm scratch on the rear passenger side aluminum rim. I completed their webform attached to that email stating that I deny that I caused any damage to the car. In fact, the scratch they are alleging that I caused is so small, it's difficult to detect, but once you zoom the screen, you can see what they are allegeding, but then I can also see it (by way of zooming in, again) on the "before Pics). 11/20/24, I recived an email from Sixt acknowledging the claim form: We have received your details from the damage report and will evaluate your statement in the next few days. If we should have any questions, we will contact you unsolicited." They never reached out again. 11/23/24: I received an email from Sixt senior branch manage ********* ********* who thanked me for my feedback ad advised me to coplete the claim form when prompted. I had already dont that, so that was the last of my contact with Sixt. I stopped receiving emails until THREE MONTHS LATER.Feb 2025: Mail packet recived from ********************************** (dated Feb 12, 2025), wherein they advised that they were hired to collect the balance from me. The packet included the same after pic of the tire (zoomed in w a square outlining the "damage). In as much as I maintain there is no "damage" caused by me, I feel i shoudl highlight that I only drove the car for 3 days: there were no curbs at the homes, restaurants, or stores I visited. It was literally impossible for me to have cause a scratch close to the tire along the rim. I maintain the **** was already on the rim, although difficult to see in either pic. I have notified them to send the alleged claim thrugh my ins, Geico, and I will be happy to deny it through them. One ****** search will show hundreds of similar claims by ****.

  Business Response

  Date: 03/17/2025

  
  After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23066963
  
  I am rejecting this response because: I contend that I did not cause alleged damage to the rental vehicle. I turned their demand for payment over to my insurer, *****. They are investigating the claim currently. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/02/2025

  Thank you for contacting Sixt Claims Department.
  
  The claim has been forwarded to an external provider for further handling and collection of the owed amount.
  
  Fleet Response will submit correspondence with all pending documentation related to the claim.
  
  Should you wish to contact them directly, they can be reached at ************.
  
  Please reference the damage number or Fleet Response claim number.
  
  Thank you for your cooperation regarding this matter.