Complaints

• Initial Complaint

  02/25/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt and I do not have a contract with KEISER **** plus they did not provide me with the original application like I asked.Account No: ******************** Amount Disputed: $7377

  Business response

  02/26/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ******* *******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or ************ ******* *** contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  *. *****

  Business response

  02/27/2025

  Good Morning,

  Please see attached. 

  Thank you,

• Initial Complaint

  01/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Highly disappointed with this school. I went here because I thought it would be better and faster than the other schools. I paid off all my classes and decided to not continue at this school summer of 2024. I am now getting billed by keiser for I believe classes they continued to enroll me into when I specifically told them I will not be attending this school anymore. They have made fraudulent charges for $926.29, again I wouldnt have been able to take any of my classes if they werent paid for which was through my own bank and through my Pell ******

  Business response

  01/06/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ****** ******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or ************ ****** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.
  

  Thank you,

  ****** *****

• Initial Complaint

  12/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not obligated for the debt asserted by KEISER ***** I have no contract with KEISER ***** and they have not provided the original agreement as requested.

  Business response

  12/11/2024

  Good Afternoon,

  Thank you for the opportunity to respond to the concerns of ****** *****.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or ******** ***** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.

  Thank you,

  ****** *****

• Initial Complaint

  12/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  For two weeks i have been trying to get to speak to anyone other than a receptionist to request a non-enrollment verification letter. I have called over 200 times and not once been able to speak to anyone from any department or even receive a reply. I have left over 20 voicemails. I have been hung up on 78 times. I have been transferred between almost every department. And absolutely nobody seems to know how to answer a phone. This is extremely unethical and unprofessional. This schools administration treats people like dirt and doesnt seem to care once they have a job. Disgusting excuse for a university. This school needs to have better standards or shut down because this is absolutely disrespectful and unprofessional

  Business response

  12/05/2024

  Good Afternoon,
  

  Thank you for the opportunity to respond to the concerns of ****** ******.  Please be advised that our ************************************* reached out to Mr. ****** regarding his concerns. Mr. ****** advised that he applied at ************************************, where he listed Keiser University as a previous school he attended. Ms. ******** from *****-Dade advised Mr. ****** that he needed to provide a transcript. Our *** ***** advised Mr. ****** that he can access the Parchment website (*************) to request any transcripts. Mr. ****** asked the department to contact Ms. ******** to verify if the information from Parchment would be suffice. The SFS ***** did speak with Ms. ******** at ********** and has attempted to follow up with Mr. ****** several times (left message on voicemail to return call); Still no response. Mr. ****** is welcome to contact our office with any additional questions or concerns.

  Thank you,

  ****** *****

• Initial Complaint

  10/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I just got a phone call from a loan collection agency about a private loan taken out through ****** University. When I signed up for classes with them, they never shared any information with me about class or what they were signing me up for *** paid back a ton of money to these people and then 10 years later, that was August 2014 that I was in class and only two classes theyre telling me that right now they owe them another $10,000.

  Business response

  10/01/2024

  Good Morning,

  Thank you for the opportunity to respond to the concerns of Chris Borton.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, Mr. Borton may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  LaToya Jones

• Initial Complaint

  09/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The late payment was not authorized, I want this to update from my credit report

  Business response

  09/18/2024

  Good Afternoon,

  Thank you for the opportunity to respond to the concerns of ********* ******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, ******** ****** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  ****** *****

• Initial Complaint

  08/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had considered returning to school to complete a 4 year degree. When I attempted to enroll with Keiser I was denied financial aid, which precluded me from continuing with the enrollment. I never attended any classes, I never received any money from this university, and yet they have opened a collections account against my credit. They are claiming I owe thousands of dollars, which again I was never given. I have filed a dispute through the credit reporting agencies, but have thus far been denied.

  Business response

  08/26/2024

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ***************.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *************** of Education.  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, ************ may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  ***********************

  Customer response

  08/30/2024

  Their form is unclear what exactly I need to request, or what I am authorizing. I have tried to call them directly without success. This is the same they have played with me to this point. 

  Customer response

  08/30/2024

   
  Complaint: 22175074
  
  I am rejecting this response because:

  Their form is unclear what exactly I need to request, or what I am authorizing. I have tried to call them directly without success. This is the same they have played with me to this point.
  
  
  Sincerely,
  
  ***************

  Business response

  09/03/2024

  Please be advised that our office received a voicemail from ******************* on Friday, August 30, 2024, requesting a return call as he was unclear as to the purpose of the consent form. Due to the extended holiday weekend, I contacted ************ today, September 3, 2024 @ 10:49am, advising him that Keiser University (KU) is unable to disclose of any educational or personal information without written consent from the student. He advised he is aware of the privacy act and continued to share his concerns regarding his complaint. I advised ************ that I would look into this matter and follow up with him. I contacted ************ again at 4:28pm, providing him with all information according to our records. ************ thanked me for the information and advised he would look back at his emails and bank statements to cross reference. I advised ************ that he is welcome to contact our office with any additional questions or concerns he may have.

  Customer response

  09/03/2024

  Keiser finally returned my call. They are claiming in 2019 I received two disbursements. I spoke with my back who searched my records. Keiser claims April 2019, but my ***** says those deposits never happened. I am awaiting the receipt of my statements via postal service to provide document proof. Keiser is either lying or their records are wrong.

  Customer response

  09/04/2024

   
  Complaint: 22175074
  
  Keiser finally returned my call. They are claiming in 2019 I received two disbursements. I spoke with my back who searched my records. Keiser claims April 2019, but my ***** says those deposits never happened. I am awaiting the receipt of my statements via postal service to provide document proof. Keiser is either lying or their records are wrong.
  
  Sincerely,
  
  ***************

  Customer response

  09/04/2024

  The response from the business is an inaccurate depiction of events. I have the call recorded. Copies of my bank records are pending to also show the claims of Keiser University to be completely false. 

  Business response

  09/04/2024

  Please have ************ sign the attached FERPA consent form and our office will provide all records discussed with ************.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 2017, I was living in **************** and decided to get a Bachelors in Criminal Justice. I met with an advisor and they informed the way the school operates is 1 class per month & for me, that sounded great! However, I was told financial aid would not cover my costs but if I signed a paper (unsure of what it was), then I would be taking out a loan for the total cost of the program so I wouldn't have to pay out of pocket. Well, I attended the online section for some time. (I don't remember exactly how long since it's now 2024). One day, I was called by Keiser asking if I am planning on paying my balance. Completely blindsided and clueless, I stated that I signed up for financial aid and loans to cover my costs. The lady (VERY RUDE by the way) basically told me "Ummm no. You aren't eligible for financial aid and it shows you owe the university $10,000". I was SHOCKED. To that, I told her "I do not have that kind of money. That's insane. I am less than a year away from getting my Bachelors. What can I do?". she stated "Um pay the $10,000 by the end of the week or we have no choice but to dismiss you from our school". ****** off, I told her to just dismiss me then. Anyway, in 2019, I moved back to ******** & pretended Keiser didn't happen as I was in a REALLY bad spot in my life (Left addict ex). In 2022, I looked into going to a community college here in ******** and while requesting my official transcripts, Keiser University sent an email saying to contact them to get this transcript. Upon doing that, whoever I talked to told me that I need to pay them $10,000 directly or they will not release my transcript. Now (204) I have the opportunity to get a degree in business but Keiser will not give me my transcript so I am unable to pursue school ever again. HELP?! I want to just forget those Criminal Justice credits and start over but FAFSA requires ALL previous transcripts. I want to just get a degree in Business and forget Keiser even happened but can't. HELP ME.

  Business response

  07/22/2024

  Good Afternoon,

  Thank you for the opportunity to respond to the concerns of *****************************.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the U.S. ********** of **************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or Mr./Mrs./******************** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you, 

  Customer response

  07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For me to take the time out of work to write this review is completely unacceptable. I've attended Keiser university back in 2013, I've never notice an issue while attending the school, up until now when I got a call from a collection agency saying Keiser University drop my file on their desk for collection, and that this have been in collection since 2020, I then ask them why didn't anyone contacted me, we're in 2024, he says they just recieve my file . I've never recieved any phone calls or mail from Keiser University or their lenders that they pair you up with, this is completely unprofessional and unrighteous to the students who trust an institution for schooling, but not in Keiser university eyes. I repeat to all students who might have a pending application or thinking of attending Keiser university, This review is too prevent you new students who may have aspiration attending this school. I've never had this issue all the years I've attended college taking loans. 99% of my loans are in forbearance because I've recieved mail and calls for the 99%, and the 1% someone drop the ball, or not doing their job they were paid to do and contact the student and inform them or send the student notifications. A trust worthy institution wouldn't pair their student with lenders that are not trust worthy with their students. I tried calling Keiser University Pembroke Pines, spoke to ansar financial aid associate even he understood that this situation that occurred was completely wrong doing. The director of admission said he was going to get with the Financial aid director ************************ involved to find a solution, I guess she did not care enough to resolve an issue but rather telling the financial aid associate ansar its not Keiser university fault and to call collections and figure it out.Keiser University violated my trust, feel disgusted with the unprofessionalism. I feel like the resolution to this issue is complete full refund of my file they sent to collections

  Business response

  06/17/2024

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ************.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the U.S. ********** of **************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or Mr./Ms./*************** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  ***********************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was encouraged to enroll to this school by Advisor *******************************, after enrollment she completely disappeared, sent her multiple emails no response, during the time of my enrollment I became homeless and was able to focus so I asked if i can take a semester off so that I could find a place to stay, after going back and forth with the advisors they told me I was not eligible to do so but I could in March so I requested that in March to step away; They continued to enroll me in classes without my knowledge, I did not have access to my laptop due to my living situation so I could not access any of my schoolwork or school email. Last week I sent up a phone call to reapply for FASFA and when I got on the call with my advisor ******************** she stated that they withdrew me, I did not receive a single phone call or email from the school nor did anyone reach out to me about my living situation to see when I was able to return back to school. ******************* De **** was not only rude but continued to let me know that it was MY FAULT. They charged me 8k for 1 semester, Failed all of my classes with no help from advisor or Instructors; not only after withdrawing me ******************** falsely went to another colleague ******* and stated that I was interested in re-enroll; I explained to her I never once said that and this school was never interested in helping me, so please do not call me again ******* proceeded to keep calling me. They call you repeatedly to get you to enroll to take advantage of the money that you may have, they are not interested in helping you career wise, its all about the money. Im disappointed and highly upset. I multiple submitting documents IF NEEDED.

  Business response

  05/13/2024

  Good Morning,

  
  Thank you for the opportunity to respond to the concerns of ****************************.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the U.S. ********** of **************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, Mr./Ms./Mrs. *********************** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  
  Thank you,

  Customer response

  05/15/2024

   
  Complaint: 21702751
  
  I am rejecting this response because:
  

  They have yet to personally reach out to myself to come to solution.
  Sincerely,
  
  ****************************

  Business response

  05/16/2024

  Good Morning,

  I am not sure as to why the consumer rejected the response as we are required to obtain consent by law due to the protection of privacy of student education records. Unfortunately, we are not able to release any information without consent. 

  Again, I have attached the ***** consent form that the student would need to complete.
  

  Thank you,
  

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩