ComplaintsforCoastal Debt Resolve

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  **** called my bussiness today and was told by my wife that we are not interested to stop calling and take us off her list. There is no reason for her to keep calling and harassing me when she was told very clearly.

  

  Business response

  08/09/2024

  Thank you for bringing this matter to our attention. We take such concerns very seriously.
  We want to assure you that, as a matter of company policy, we respect the privacy of all individuals and businesses. We do not contact anyone who has explicitly requested not to be contacted. Upon reviewing your complaint, we have promptly updated our records to ensure that your business is marked as "Do Not Call."
  Please rest assured that you will not receive any further communication from us outside of this response. We apologize for any inconvenience this may have caused and appreciate your understanding.
  If you have any additional concerns or need further assistance, please feel free to contact us directly.
  
  Best regards
  

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract, with Coastal Credit after I was overwhelmed with MCA payments. When I resigned with Everest and GoTorro I thought they were payments that I could afford but the payout after they payed what I owed was not what I was needing and the payments were more than I could handle so after trying with another company,QFC, which was suppose to consolidate the loans, and make a payment to me weekly, that was to cover the other loans, and they would take out around $650 daily, in that contract, it showed that I could stop, at any point for a fee, so after 2 weeks, I realized that I couldnt do it so that is when I reached out to a company, that was like Coastal Credit but at 2 weeks, I realized that this company was not going to negotiate, I did more research and found Coastal Credit. I signed mid february and had been paying them weekly what I owed them. When I signed, I was assured that they had lawyers in all states so that if the companies did file lien or a lawsuit, there would be a lawyer available to handle it. March 6th, I found out that QFC had filed a lien on my funds, from a company I contract with and that the funds this company owed me would be going to QFC. A lawyer was hired and he would be reaching out to me and to the company that QFC had sent the lien to. Well, no call from the lawyer but a letter was sent to the company but the company honored the lien, no one reached out o QFC and so far over ****** has been sent to QFC even though all they sent me was $8400 and I paid them close to $5000. The lien has never been removed. I reached out to them, I am told they have not received the $15000, they say I owe them even though the company can show they have sent them over the $15000. No help from Coastal. A lawsuit filed by *******, at the end of March, again, I was told that a lawyer was retained, no word from the lawyer and I have a judgement on me. I reached out to a supervisor who was very rude to me so I had to hire a lawyer instead

  

  Business response

  05/23/2024

  Dear ******************,

  Responses to your Complaint are interlineated below. Please do not hesitate to contact our
  Office should you have any questions or wish to discuss this matter further.
  I signed a contract, with Coastal Credit after I was overwhelmed with MCA payments.
  You executed a Business Debt Resolution and Settlement Agreement on behalf of your Company
  CG Physical Therapy on February 13, 2024, a copy of which is provided herewith as Exhibit
  A. Please note you are incorrectly referring to the Company as Coastal Credit when in fact
  the Company is Coastal Debt Resolve.

  When I resigned with Everest and GoTorro I thought they were payments that I could afford but
  the payout after they payed what I owed was not what I was needing and the payments were
  more than I could handle so after trying with another company,QFC, which was suppose to
  consolidate the loans, and make a payment to me weekly, that was to cover the other loans, and
  they would take out around $650 daily, in that contract, it showed that I could stop, at any point
  for a fee, so after 2 weeks, I realized that I couldnt do it so that is when I reached out to a
  company, that was like Coastal Credit but at 2 weeks, I realized that this company was not going
  to negotiate, I did more research and found Coastal Credit.
  These claims do not pertain to Coastal Debt Resolve. For clarification purposes, ******************
  you are admitting that your company took out Merchant Cash Advances with multiple lenders
  that were entirely unaffordable, and then tried a loan consolidation with another company
  unsuccessfully, and then researched another debt settlement company that was not as reputable as
  Coastal Debt Resolve before finally finding Coastal Debt Resolve. Upon entering the program,
  you and CG Physical Therapy were already in default of your Merchant Cash Advances and in
  need of assistance.

  I signed mid february and had been paying them weekly what I owed them. When I signed, I
  was assured that they had lawyers in all states so that if the companies did file lien or a lawsuit,
  there would be a lawyer available to handle it. March 6th, I found out that QFC had filed a lien
  on my funds, from a company I contract with and that the funds this company owed me would be
  going to QFC. A lawyer was hired and he would be reaching out to me and to the company that
  QFC had sent the lien to. Well, no call from the lawyer but a letter was sent to the company but
  the company honored the lien, no one reached out o QFC and so far over ****** has been sent
  to QFC even though all they sent me was $8400 and I paid them close to $5000.
  Yes, as you were in default with the Merchant Cash Advance with QFC, per the Security
  Agreement in favor of QFC a lien notice was issued to customer Falcon Healthcare on or about
  February 27, 2024. On or about April 17, 2024 attorney **********************************, Esq. of The
  ********* Law Firm issued a Response to Remittance Demand. Falcon Healthcare disregarded
  the Response to Remittance, although such was properly by issued by the attorney ****************
  ********* on your behalf. A copy of the Response to Remittance Demand and the corresponding
  lien notification from QFC are provided herewith as ***************** your program
  onboarding you made the material representation to our agent that you had good relationships
  with your Clients, and that if they received lien notifications it would not be an issue as you
  would reach out to them directly (your words). This material misrepresentation proved to be
  false, notwithstanding, attorney ********************************** did issue a formal response on your behalf.
  See Exhibit B.

  The lien has never been removed. I reached out to them, I am told they have not received the
  $15000, they say I owe them even though the company can show they have sent them over the
  $15000. No help from Coastal.
  To clarify you are attesting that the lien issued by QFC was not released. However, until such
  time as QFC is paid or a settlement is reached then QFC has a valid security interest in your
  accounts receivable. See *************** was per your agreement with QFC that you
  breached prior to engaging with Coastal Debt Resolve, as you previously admitted in this very
  Complaint to the BBB.

  A lawsuit filed by *******, at the end of March, again, I was told that a lawyer was retained,
  no word from the lawyer and I have a judgement on me. I reached out to a supervisor who was
  very rude to me so I had to hire a lawyer instead
  Torro LLC filed suit against CG Physical Therapy and *************************** for breach of the
  Merchant Cash Advance Agreement in the Fifth Judicial District Court in ****. On April 9,
  2024 attorney ******************************, Esq. of ************* Services formally entered his
  appearance on behalf of CG Physical Therapy and ***************************, a copy of which is attached
  hereto as **************************** on April 9, 2024, attorney ******************************, Esq.
  filed an Answer and Affirmative Defenses on behalf of CG Physical Therapy and ******
  *******, a copy of which is attached hereto as Exhibit ** It was only after you terminated
  services with our Office that a judgment was entered against you, as the attorney was not going
  to continue to defend the case for free when you voluntarily terminated the services with our
  Office.

  ******************, by your own admission, contracted with Coastal Debt Resolve after defaulting on
  your financial obligations with multiple merchant cash advance providers. When individuals
  and businesses breach their contractual obligations there are very real consequences unless the
  appropriate remedial actions are taken (such as enrolling in our program and staying in it). This
  office in conjunction with the attorneys provided every commercially reasonable effort to
  mitigate the damages incurred by your series of defaults, including but not limited to attorney
  response to lien notification and attorney representation in a Court of Law. There are no
  guarantees when a lawsuit is filed, and certainly no guarantees when a client abandons
  representation altogether in the middle of a contested lawsuit against our advice. The absolute
  worst decision a client can make is to leave the program in the middle of a contested lawsuit
  prior to reaching a settlement with the creditors. ******************, you were provided numerous
  accommodations to attempt to keep you in the program, including forbearance of approximately
  40% of your regularly scheduled program payments to this Office. Your request for a refund is
  entirely without merit and under the circumstances it appears to be issued by you in bad faith.
  Accordingly, we respectfully deny your request for a refund and respectfully request that the
  Better Business Bureau administratively closes this matter.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company calls me multiple times a day. They use unregistered phone numbers and each time it is a different phone number that comes through with a different area code. I have asked multiple times to be removed from their call list as I am not interested in debt consolidation services. I am on the federal no call list and have been for years. When I point this out to the person on the other end of the line, they say that I will be removed from the call list and then the next day I am called again (multiple times). This is harassment.

  

  Business response

  04/24/2024

  Hi **************,

  Thank you for letting us know. You are dispositioned as Do Not Call and as a company policy, we do not contact anyone who does not wish to be contacted. Please rest assured, you will not be receiving any communication from us outside of this complaint response. 
  
  Best,

  *******

  Customer response

  04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company continues to harass and call my phone. I have asked multiple times to be removed and they continue to make unsolicited calls to my personal cell phone. I own no business and all my numbers are on the federal do not call registery.

  

  Business response

  04/12/2024

  Hi ****************,

  
  Thank you for letting us know. You are dispositioned as Do Not Call and as a company policy, we do not contact anyone who does not wish to be contacted. Please rest assured, you will not be receiving any communication from us outside of this complaint response. 
  

  Best Regards,

  *******

  Customer response

  04/15/2024

   
  Complaint: 21561120
  
  I am rejecting this response because you did call me in a harressing manner in direct violation of the federal DO NOT CALL list and no prior arraignment on my personal cell phone number.  This incurred a cost to me for the 10 minutes of time on my cell phone which I hold you liable in addition to the fines for the violation of law.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I contracted services from this group back in January 2024. The sales person made the process to settle our debts relatively simple and presented the group as being lawyers and legal professionals. I signed up and began the process and to say it has been chaotic is an understatement. I asked for a detailed step-by-step accounting of what I needed to do to protect myself from liens and ******* I spoke to assured me if I followed her advice, we would be protected. Within days, we had a lien that froze all of our money coming out from our largest delivery application. The same rep assured me she simply had to write a letter to get it lifted. Days, then weeks went by- nothing. She kept saying she was writing the letter, but never did. At this point, the delivery application was holding over $10k of ours and all I got was the runaround from Coastal Debt. When I finally spoke to a supervisor, it turns out ******* was just a paralegal and advised me things that were completely untrue. Once the lien is there, there is no way to remove it until the debt is settled. The supervisor was flabbergasted at what was told to me, per her reading my account notes, but all she could offer me was to say she would talk to ******* who misguided me- nothing more! At this point, I had lost all faith in their services and wanted to cancel my services. They had me set up an escrow account that I was told was for the purposes of settling debt in a lump sum - when I checked the account, ********************** Debt had drained it of almost all the money I placed in there- almost $10k. I have called numerous times and am still getting the runaround about recovering my money. I feel like I have been scammed. I am now down $25k between the lien and them taking my money. I needed help and they almost put me out of business! I want my money back.

  

  Business response

  03/01/2024

  **********************,
  
  We are sorry to hear you are unhappy with your experience. We try to make the debt settlement process as simple as possible for our clients by taking care of everything with our lawyers and legal professionals, such as the paralegals that assist them. However, every case is different, and some can be more complex due to circumstances outside of our control. We enroll clients based on the information that the client provides and with the information that was provided, everything was done correctly. Our representative did advise you of the risk to your processor, which was not liened. Unfortunately, at the time of enrollment, you did not inform us your receivables were collected through delivery service platforms. If you had, we would have advised you of this risk. 
  
  We do everything in our power to protect our clients, but in legal situations such as this one the outcomes are not wholly in our control, they can depend on the other party, their attorneys, Judges Orders, etc. After reviewing your file, we show that you unilaterally canceled the program right after the lien was placed leaving insufficient time to respond or act.
  
  The contract is very clear about the program fees, attorney's fees, and proceeds set aside to settle the debt. Legal assistance is provided at any point in the program as needed. The contract is also very clear about the no-refund policy. In addition to being stated clearly in the contract, you were also verbally explained these terms during the sign-up process.
  
  Additionally, the program only works if you complete all the payments and graduate debt-free from the program. By missing payments or cancelling early, you would not be able to settle your debts or resolve pending legal issues. The program proceeds are needed to negotiate your settlement, pay the attorneys fees, and assist you to graduate the program completely debt-free. We understand you are upset, and it is difficult to keep faith throughout legal turmoil. However, we are confident we could help you if you would be willing to commit to the program as we want to see you graduate completely debt-free. This is our recommendation, because even if you get a refund from us, you will still have the unresolved MCA debt that was affecting your business if you quit now.
   
  However, we understand you are in a tough situation financially as a result of the lien. If you still decide you want to quit the program, we are willing to make an exception to help you and refund your fees paid into the program.
  
  Please let us know what you prefer. We know that we can help you through this difficult situation and see you graduate our program debt-free, as we have helped hundreds of businesses.

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I disagree with most of what is said here, but I appreciate and accept the refund of the fees. I do not wish to continue with their services. I will like to receive communication on how and when I expect to receive the money back. 
  Sincerely,
  
  *****************************

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is trying to get me to take a small business loan. Problem, I do not own a business and have asked them not to call me. They have called 22 times in the past week 6 times in one hour when i kept declining their call. The number changes when they call. Its unprofessional and ridiculous.

  

  Business response

  02/20/2024

  After checking our records, we can confirm that this person has never done business with Coastal Debt.As a policy, we ensure that we remove anyone who would not like to be contacted by us after their initial call from *********** list.
  Unfortunately, a lot of people will get us confused with the harassing phone calls they receive from the lenders. Our company doesn't provide any type of loan. 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has called me multiple Times this week, thinking I am my mother. They have hung up on me, cursed at me and harrassed me.

  

  Business response

  01/25/2024

  After checking our records, we can confirm that this person has never done business with Coastal Debt. As a policy, we ensure that anyone that would not liked to be contacted by ** after their initial call is removed from our list. Even though this person is not a client of ours, we have made a note to never contact her.

  Additionally, we can guarantee none of our agents have ever or would ever curse at a client or potential client. We want to believe this accusation is not intentionally libelous but possibly the result of ************************ unfortunately mistaking us for another company, as it is very common for people to get harassing calls from lenders or other companies.

  We respectfully request for this complaint to be removed as it is not relevant to our company and seems to be intended for a different company.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They continue to call and harrass trying to get you to sugn up with them, I have asked multiple times to quit calling me, calling my cell phone all day long - I block thier number and they call from a different line - I'm over it -

  

  Business response

  08/10/2023

  This person has never been a client of Coastal Debt Resolve and we ensure that anyone that would not like to be contacted by ** after their initial call we remove them from *********** list. Unfortunatley, a lot of people will get us confused with the harrasing phone calls they receive from the lenders.

  

  Business response

  11/21/2023

  Date Sent: 8/10/2023 10:02:37 AM
  This person has never been a client of Coastal Debt Resolve and we ensure that anyone that would not like to be contacted by ** after their initial call we remove them from *********** list. Unfortunatley, a lot of people will get us confused with the harrasing phone calls they receive from the lenders.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩