Complaints

This profile includes complaints for Coastal Debt Resolve's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Coastal Debt Resolve has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Coastal Debt Resolve

  6700 N Andrews Ave STE 500 Fort Lauderdale, FL 33309-2204

  
• 

  Coastal Debt Resolve

  6700 N Andrews Ave Fort Lauderdale, FL 33309-2204

  
• 

  Coastal Debt Resolve

  Fort Lauderdale, FL 33309-2201

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be very Careful dealing with Coastal Debt. They will lie to you straight up to get you to commit to their model. Many better companies don't deceive you to make a profit. The owners should be in jail. I called for a consultation and spoke to ***** *. I laid out my scenario that I had 5 total MCA, and I had already been sued and had my account frozen 3 times by the *** I owed. I decided to try because I needed a break from all of this. ***** signed me up and passed me off to my account manager, ***** ****. This is where all of the deceit and non-truths started. I was told that once I had re-established an agreement, the *********** had to re-file a lawsuit to be able to put a hold on your account again. That was not true. After a few weeks, I reached out because I was still getting bombarded by the *** companies. This is when I asked ***** **** when they start negotiating with the *** companies. Her answer shocked me. Her words exactly were " We have to collect 30% of what your balance is before we start negotiations with the companies. That was shocking to me. I owe $210k. That is $63k I would pay into Coastal Debt before they would even make a call to help do what they claimed to do. If I were told that up front, I 100% would have passed. I was already paying $5k a week, and they added another $2052.00 a week. That is 30 total weeks before they would lift a figure. After conversations with one of the owners, all he said was We can't refund your money, but we can cancel your agreement. So, in a nutshell, here is the bottom line.They collected $2052.00 a total of 4 times. That is $8,208.00. I also had an *** company place another hold on my account, and it cost me $7,500.00 to get my funds released. In 4 weeks, all they did was cost me $15,708.00.Nothing done, just highway robbery. I will go to our Attorney General to put them on blast.

  

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to share your concerns. We understand how difficult and stressful it can be to manage multiple merchant cash advance (MCA) obligations, particularly when facing legal action or account garnishments. Our goal is to help businesses navigate these challenges and work toward sustainable financial solutions.
  
  We respectfully disagree with several of the characterizations in your complaint and would like to offer some clarification regarding the nature of our program and the specific circumstances of your ************** enrolled your business in a structured 78-week business debt settlement and resolution program, during which our Company aims to reduce weekly payment obligations and negotiate favorable settlements with creditors. At the time of enrollment, your business had three active judgments already entered and was facing additional collection actions from two more MCA lenders. This type of situation requires careful, phased negotiationnot immediate resolution. While we understand the desire for rapid relief, our process does not and cannot guarantee instant results, especially in cases where litigation and prior judgments are involved.
  
  Importantly, our team provided clear and detailed disclosures regarding how the program operates. You received a comprehensive four-page outline showing the structure of weekly payments and how funds are allocated over time toward negotiations and settlements. At no point did we withhold or misrepresent how or when creditor negotiations would begin. Like many settlement-based programs, we begin creditor outreach after sufficient escrow funds are builtthis ensures we have meaningful leverage in negotiations and the ability to present realistic offers that benefit our clients.
  
  Regarding your financial commitment, based on the information you provided at enrollment, your weekly obligations to creditors prior to joining our program exceeded $5,000. By entering the program, your businesss weekly outflow was reduced by approximately $2,976.58a significant and immediate cash flow improvement. Had your business remained in the program and completed the full 78 weeks, the long-term benefits could have included both principal reduction and avoidance of further costly legal entanglements.
  
  We acknowledge your frustration, and we regret that your expectations were not aligned with the realities of a structured settlement program. While we are unable to offer a refund due to the work performed and the terms of the agreement, we remain open to re-engaging and helping your business get back on track. Our team remains committed to assisting clients who participate in good faith and complete the full program term.
  
  If you have additional questions or would like to explore a re-enrollment, please dont hesitate to reach out to your previous account representative. We are here to support businesses through challenging financial circumstances, and we welcome the opportunity to assist if you decide to continue.
  
  Sincerely,
  Coastal Debt Resolve
  
  
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23133808
  
  I am rejecting this response because: At no point in the agreement or my consultations with ***** or ***** was I told that you would have to collect 20 to 30% of the total of the *** before your legal team would start working. I never said I expected instant gratification, but at 20% of $217K ( $43,400.00) It would literally take 5 months before Coastal would actually start working on my behave. I didn't hid anything from you. I sent the agreements before I ever recieved a quote from Coastal Debt. If the task was impossible, you could have told me you couldn't help me. I have been told that before. I would expect that from a company that claims to help people through *** debt. You preyed on a desperate company and used it to you advantage. Then for one of your paralegal ( *****) to tell me that once I signed a release, they would have to file again. That was a straight up lie. I expect everything you costed me. I also expect you to clean up you pratices because they are as predatorial as the *** Companies. Thank you for the quick response, but no one would let you take 5 months collecting over $2k before you start working for thre cause. I'm not going away easy.
  
  Sincerely,
  
  ***** ****** **

  

  Business Response

  Date: 04/03/2025

  We appreciate your continued feedback and understand the frustration that can accompany financial hardship and aggressive collections activity. However, we must respectfully reaffirm that our team acted appropriately and in full accordance with the terms and structure of our program.
  
  Coastal Debt Resolve begins work upon engagement, including onboarding, document review, risk assessment, and strategic planning based on the unique creditor and litigation profile of each business. In your case, the presence of multiple active judgments and ongoing collection activity required a tailored approach. As disclosed during enrollment and outlined in your program documentation, negotiations with creditors generally commence after a meaningful escrow balance is reachedtypically around 2030% of the enrolled debt. This structure allows us to make credible offers with real settlement potential, not hollow promises without financial backing.
  
  The documents you signed clearly detail the phased approach, payment schedule, and the rationale behind the escrow accumulation period. While we understand you may not recall every aspect of these disclosures, our records confirm that these materials were provided and discussed during onboarding.
  Coastal Debt Resolve operates with transparency and integrity, and we do not make guarantees of immediate reliefparticularly in complex, litigation-heavy cases. We have successfully helped many businesses in similar situations reduce their obligations, avoid further judgments, and ultimately regain control over their finances. Unfortunately, success requires participation through the full term of the program. Exiting prematurely, especially in the earliest weeks, does not allow the benefits of the program to materialize.
  
  We regret that our program did not meet your expectations, but we remain confident that our process is both ethical and effective when followed in good faith. Should you wish to revisit enrollment or explore other options for resolving your outstanding obligations, our team is available and willing to assist.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23133808
  
  I am rejecting this response because: Coastal Debt has no morals and prey on people in a tough bind. I was pressure and promised that they could help with my situation, but all they did was pull wool over my eyes. Why would a debt company that claims to help people rush you through a signing of documents. How dare you advertise your helping small business owner, when you are decieving them for personal gain. Why would anyone pay you 20% when they still have obligations to the ***'s. This isn't over. I read and must have missed that in ******* documents back to your company, but I was still fausly instructed that once I had an set agrrement with the *** that they couldnt put a hold on my account. That costed me an extra $7500.00 . ***** **** was not forth coming nor did she state facts that costed me extra money.
  
  Sincerely,
  
  ***** ****** **

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never signed up for any of their services, told representatives I am NOT interested at all, and to stop contacting me and I am on the National Do Not Call list but they continue to call EVERYDAY

  

  Business Response

  Date: 03/24/2025

  Dear Mr. ********** style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: *****-****, *****-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(248, 248, 248);">Thank you for bringing this matter to our attention. We take such concerns very seriously.
  We want to assure you that, as a matter of company policy, we respect the privacy of all individuals and businesses.
  We do not contact anyone who has explicitly requested not to be contacted.
  Upon reviewing your complaint, we have promptly updated our records to ensure that your business is marked as "Do Not Call."
  Please rest assured that you will not receive any further communication from us outside of this response.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  If you have any additional concerns or need further assistance, please feel free to contact us directly.
  
  Best regards
  Coastal Debt Resolve Team

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took over $5000 out of my account for services they didnt provide. I canceled service with them after a week and they advised they would issue a refund on my money. After several calls and advised a manager would call me back which never happened. Im filing this complaint.

  

  Business Response

  Date: 03/19/2025

  Thank you for taking the time to share your concerns. We value feedback from every client and take your experience seriously.
  
  Our records indicate that you enrolled in our comprehensive 22-week debt settlement program with the understanding that the program is structured to deliver significant savings for your business. When you chose to cancel after one week, our team explained that, based on the terms of the program, the fee covers both administrative and scheduled services, and as such, refunds are not provided once services have been initiated.
  
  We regret any miscommunication regarding the follow-up you expected from our management team. We continuously review our communication processes to ensure that every clients concerns are addressed in a timely and professional manner.
  
  If you would like to discuss your account details further or have any additional questions, please contact our customer service team directly at **************. We are committed to transparency and are here to help clarify our policies.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23075812
  
  I am rejecting this response because: I was advised there would be a refund since there was no money paid out other than staff wages. I have seen other responses on here that you have indeed gave refunds to customers.  Im not expecting a full amount but I would be happy with a partial.  I feel that a 70% refund on the price would be sufficient.  The 30% would be more then enough to cover any expenses you incurred in this matter.  If you would agree to this I would drop this matter and not seek legal action against you. I have audio recordings of your employees stating that I would get a refund. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/21/2025

  Thank you for taking the time to share your concerns. We value feedback from every client and take your experience seriously.
  
  Our records indicate that you enrolled in our comprehensive 22-week debt settlement program with the understanding that the program is structured to deliver significant savings for your business. When you chose to cancel after one week, our team explained that, based on the terms of the program, the fee covers both administrative and scheduled services, and as such, refunds are not provided once services have been initiated.
  
  We regret any miscommunication regarding the follow-up you expected from our management team. We continuously review our communication processes to ensure that every clients concerns are addressed in a timely and professional manner.
  
  If you would like to discuss your account details further or have any additional questions, please contact our customer service team directly at **************. We are committed to transparency and are here to help clarify our policies.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23075812
  
  I am rejecting this response because:  there is no talking to you guys. You have blocked my phone number from being able to call in. I know this becuase when I call and o prompt to talk to someone the call is terminated every time. I then call back with my number blocked and it works. I have tried calling you several days and this happened everyday.  I have left multiple messages for you guys to return my calls and you absolutely do not do so. You have no attention on solving this issue. I want a refund that I was advised I would get. You stated in the last message that you was sorry that I was misinformed. That right there is an admission. These are your employees that have advised me this and any repeatable company that advertises that they am have a A+ credit rating on BBB would honor what there employees advised people and take responsibility for it. I want a refund and I will not accept any resolution on here without one. 
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/24/2025

  This company has blocked my phone number from being able to call. I have to block my phone number to be able to call in. I have talked to 3 managers to have someone call me back about this and they refuse to call me back. They are not very ***utable and have no intention on solving this issue. There is emails and phones calls with my *** that I advised them to not even take the money out and they ensured me that is wouldnt come out and they took the money out anyway and then refused to give it back once they took it. This was pointed out to them and this has been going on for a year. They will not call me back and get this matter solved. 

  Customer Answer

  Date: 03/24/2025

  As you can see in the emails I have given you. They was advised and replied back that they changed dates of payments and still proceeded to take the money then flat out refused to give it back. The whole time the communication with them was horrible.  

  

  Business Response

  Date: 03/26/2025

  After further detailed review of our records we confirmed that your claim is unfortunately without merit. You have been fully and correctly apprised on multiple occasions by the Company Representatives. As you indicated that you will not accept any resolution without a refund, unfortunately there will be no resolution.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23075812
  
  I am rejecting this response because your company has failed to contact me and to discuss anything. You have hindered me by blocking me from being able to call. I have also attached copies of emails were your employee was instructed to not even take the money out of my account and she replied back stating she would change the date. She never did that and proceeded to take the money out my account after being advised that she was not to take the money and agreed not to. That is theft. Please settle this matter before it gets drug out. Your bbb rating will drop after this and I will not keep posting negative feedbacks till something is done.  I would advise someone from your company contact me to get this matter settled. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/01/2025

  Please find attached the evidence and proof requested. 
  
  

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23075812
  
  I am rejecting this response because: you guys were advised to change the date of the withdraw from my account and your employee Aknowleged that she would and that my account would not be debited. You then proceeded to debit my account without my permission and after acknowledging that you wouldnt. Then after o asked for it back I was advised we will skip the next payment. So the money was taken without permission.  The moment you did that you broke that contract Im being punished for your employees incompetence. Please see the attached email to show this.  Then you repeatedly say to call you guys and discuss the matter.  You blocked my number from calling. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/03/2025

  We respectfully stand by our original response and must clarify that your continued claims are inconsistent with the documented facts of your account activity.
  
  Our records confirm that the only payment successfully processed and retained was on June 6, 2024, following your enrollment and full acceptance of the program terms. The subsequent payment scheduled for June 20, 2024, which you reference in your rejection, was in fact returned on June 21, 2024, and was not retained by our Company. No unauthorized charges occurred, and your communications with our staff were acknowledged and addressed within the framework of the agreement.
  
  It is also important to reiterate that the program fee covers substantial administrative and preparatory services that begin immediately upon enrollment. As such, refunds are not issued once the program has commenced. The documentation you submitted does not contradict these facts, nor does it establish a breach of contract on our part.
  
  While we regret that our services did not meet your expectations, the Company's handling of your account was appropriate, transparent, and consistent with the agreed terms. We have made every reasonable effort to clarify the matter and provide documentation. Given your persistent mischaracterization of the timeline and facts, we do not believe continued correspondence will be productive.
  
  Accordingly, we consider this matter closed from our side.
  
  Sincerely,
  Coastal Debt Resolve
  
  
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal Debt Resolve keeps calling my number everyday using different phone numbers spoofing the numbers to appear local to my area and state. I do not own a business nor need *** payment resolutions! Everyday in the past week I have been getting calls from them and I even got a call from them on Saturday. All the numbers go to the same voip provider that links back to Coastal Debt Resolve.

  

  Business Response

  Date: 03/17/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention.
  
  At Coastal Debt Resolve, we are committed to maintaining respectful communication practices that align with regulatory standards and best practices. Your feedback is important to us, and we take it seriously. To prevent further disruptions, we have immediately removed your contact information from our calling lists and marked you as Do Not Call in our system.
  
  As a company policy, we do not contact anyone who does not wish to be reached, and you can rest assured that you will not receive any further communication from us beyond this response. We appreciate your patience and understanding, and we regret any inconvenience this may have caused.
  
  
  Should you have any further concerns or wish to discuss this matter, please feel free to contact us directly at ************ or *****************************************************************.
  
  Best Regards,
  Coastal Debt Resolve Team

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Coastal Debt Resolve for their predatory, deceptive, and unethical business practices. Their relentless, excessive calls convinced me that they could help my business resolve outstanding MCA (Merchant Cash Advance) debts. However, after signing up and paying roughly $6,000, I have nothing to show for it except more financial distress.From the start, they misrepresented their services. They assured me they would handle negotiations with *** merchants, only to later inform me that they only engage if lawsuits are fileda critical detail they failed to disclose upfront. Meanwhile, I was paying them weekly, trusting that my money was being handled appropriately. Instead, I was shocked to discover that my escrow account holds a mere $20, while they have pocketed thousands of my hard-earned dollars.Coastal Debt Resolve preyed on my businesss financial struggles, took my money under false pretenses, and left me in a worse position than before. They showed zero remorse or accountability, prioritizing their own profits over the well-being of the clients they claim to help.I demand a full refund for the services they failed to provide. I also urge the Better Business Bureau to take action against this company to prevent other small business owners from falling victim to their exploitative practices.

  

  Business Response

  Date: 03/07/2025

  Dear Ms. **************** you for taking the time to share your concerns. We value your feedback and appreciate the opportunity to clarify the details of our program and the actions taken regarding your account.
  
  
  Program Overview
  Our debt settlement program is designed to assist businesses with significant Merchant Cash Advance obligations. When you enrolled, the program was structured based on your businesss financial profile, with the goal of reducing your overall debt burden over an estimated 14-month period. All program detailsincluding service scope, fee structure, and the process for initiating creditor negotiationswere clearly outlined in the Business Debt Resolution and Settlement Agreement.
  
  
  Escrow Account and Fee Structure
  We understand your concern regarding the escrow account balance. As stipulated in the agreement, a 10% Retainer Fee is applied to each payment before funds are deposited into the settlement account. This fee is earned upon receipt. As outlined during enrollment, initial program fees cover administrative, legal, and account setup expenses that are essential to beginning the resolution process. These services were rendered in full.
  
  
  Creditor Engagement and Negotiation Process
  Our process for engaging with MCA providers is structured to ensure the best possible outcomes for our clients. Negotiations typically begin once the settlement account reaches 20% of each debt. Since only 3 of the scheduled 61 payments were made, the threshold required to initiate creditor negotiations was not met. This approach is clearly detailed in the program documentation provided during enrollment.
  
  
  Refund Policy and Dispute Resolution
  We understand that you have requested a refund. However, as stated in the signed agreement, all fees are earned upon receipt and are non-refundable. This policy was acknowledged at the time of enrollment. Additionally, our agreement includes a binding arbitration clause to ensure that any disputes are resolved fairly and efficiently according to the mutually agreed terms.
  
  
  Our Commitment to Ethical Practices
  At Coastal Debt Resolve, we are committed to operating with integrity and professionalism. We regret that you feel our services did not fully meet your expectations, but we assure you that every step was taken in full compliance with the terms of our agreement. We strive to serve businesses facing financial challenges in a fair and transparent manner, and we continually review our processes to uphold these standards.
  
  
  We hope this explanation clarifies our procedures and the basis on which your account was serviced. Should you have any further questions or wish to discuss your concerns in more detail, please feel free to contact our customer service team directly.
  
  
  Sincerely,
  Coastal Debt Resolve
  
  
  
  
  
  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23000052
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/13/2025

  Dear Ms. **************** you for taking the time to share your concerns. We value your feedback and appreciate the opportunity to clarify the details of our program and the actions taken regarding your account.
  
  Program Overview
  Our debt settlement program is designed to assist businesses with significant Merchant Cash Advance obligations. When you enrolled, the program was structured based on your businesss financial profile, with the goal of reducing your overall debt burden over an estimated 14-month period. All program detailsincluding service scope, fee structure, and the process for initiating creditor negotiationswere clearly outlined in the Business Debt Resolution and Settlement Agreement.
  
  Escrow Account and Fee Structure
  We understand your concern regarding the escrow account balance. As stipulated in the agreement, a 10% Retainer Fee is applied to each payment before funds are deposited into the settlement account. This fee is earned upon receipt. As outlined during enrollment, initial program fees cover administrative, legal, and account setup expenses that are essential to beginning the resolution process. These services were rendered in full.
  
  Creditor Engagement and Negotiation Process
  Our process for engaging with MCA providers is structured to ensure the best possible outcomes for our clients. Negotiations typically begin once the settlement account reaches 20% of each debt. Since only 3 of the scheduled 61 payments were made, the threshold required to initiate creditor negotiations was not met. This approach is clearly detailed in the program documentation provided during enrollment.
  
  Refund Policy and Dispute Resolution
  We understand that you have requested a refund. However, as stated in the signed agreement, all fees are earned upon receipt and are non-refundable. This policy was acknowledged at the time of enrollment. Additionally, our agreement includes a binding arbitration clause to ensure that any disputes are resolved fairly and efficiently according to the mutually agreed terms.
  
  Our Commitment to Ethical Practices
  At Coastal Debt Resolve, we are committed to operating with integrity and professionalism. We regret that you feel our services did not fully meet your expectations, but we assure you that every step was taken in full compliance with the terms of our agreement. We strive to serve businesses facing financial challenges in a fair and transparent manner, and we continually review our processes to uphold these standards.
  
  We hope this explanation clarifies our procedures and the basis on which your account was serviced. Should you have any further questions or wish to discuss your concerns in more detail, please feel free to contact our customer service team directly.
  
  Sincerely,
  Coastal Debt Resolve

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23000052
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal Debt Resolve has engaged in persistent, deceptive, and harassing behavior. Despite multiple requests for them to stop contacting me, they continue to call from numerous phone numbers with different area codes. Each time I call one of these numbers back, it routes directly to Coastal Debt Resolve, clearly demonstrating a deliberate effort to mislead and confuse me.This pattern of behavior is both unprofessional and unethical. Their refusal to honor my repeated requests to stop contacting me and their use of multiple disguised phone numbers is a deceptive practice that creates unnecessary stress and frustration.I urge the Better Business Bureau to address this matter and hold Coastal Debt Resolve accountable for their actions. They just wont stop calling me and I dont need their services. STOP CALLING ME!!

  

  Business Response

  Date: 02/06/2025

  Dear ******,
  
  Thank you for reaching out and bringing this matter to our attention. We sincerely regret any inconvenience or frustration caused by our outreach efforts.
  At Coastal Debt Resolve, we are committed to maintaining ethical and respectful communication, and we take concerns like yours very seriously.
  
  Please be assured that we have immediately removed your contact information from our system to ensure you receive no further communication from our team.
  As part of our internal commitment to compliance, we are also reviewing our outreach procedures to prevent similar concerns in the future.
  
  Your feedback is invaluable in helping us improve, and we deeply regret any distress this may have caused.
  If there are any additional concerns you would like to address, please feel free to contact us directly at ************ or *****************************************************************.
  We appreciate your patience and the opportunity to resolve this matter.
  
  Best regards,
  Coastal Debt Resolve Team

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted every day via phone by multiple callers within this organization; spam calls. I have repeatedly informed them that I do not own a business, do not want or need their services, and to never call me again, to put me on their do not contact list. Never works. They call EVERY DAY!

  

  Business Response

  Date: 02/06/2025

  Dear ***,
  
  Thank you for reaching out and bringing this matter to our attention. We sincerely regret any inconvenience or frustration caused by our outreach efforts.
  At Coastal Debt Resolve, we are committed to maintaining ethical and respectful communication, and we take concerns like yours very seriously.
  
  Please be assured that we have immediately removed your contact information from our system to ensure you receive no further communication from our team.
  As part of our internal commitment to compliance, we are also reviewing our outreach procedures to prevent similar concerns in the future.
  
  Your feedback is invaluable in helping us improve, and we deeply regret any distress this may have caused.
  If there are any additional concerns you would like to address, please feel free to contact us directly at ************ or *****************************************************************.
  We appreciate your patience and the opportunity to resolve this matter.
  
  Best regards,
  Coastal Debt Resolve Team

• Initial Complaint

  Date:01/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place calls me several times a day and leaves voicemails. I never reached out to them and they will not leave me alone. I tried to cancel over the phone like the voicemail says but it doesnt work.

  

  Business Response

  Date: 01/13/2025

  Dear Mr. ********************** you for reaching out to us and expressing your concerns. We deeply apologize for the inconvenience and frustration caused by the repeated calls youve mentioned. At Coastal Debt Resolve, we are committed to maintaining respectful communication and upholding the highest standards of customer service.
  
  Upon reviewing your complaint, we were unable to find any records in our system that match the contact information you provided, including your name, phone number, and email address. This discrepancy leads us to believe that you may have been contacted in error. We kindly request you confirm the phone number receiving these calls, to ensure we address and resolve this issue thoroughly.We have taken immediate steps to investigate this matter further and prevent any similar incidents. We truly regret any distress this has caused you.
  
  Should you have any further questions or need additional assistance, please feel free to reach out directly at ************ or via email at *****************************************************************. We are here to help and ensure your satisfaction.
  
  you for your patience and understanding.
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coastal Debt Resolve has engaged in persistent, deceptive, and harassing behavior. Despite multiple requests for them to stop contacting me, they continue to call from numerous phone numbers with different area codes. Each time I call one of these numbers back, it routes directly to Coastal Debt Resolve, clearly demonstrating a deliberate effort to mislead and confuse me.This pattern of behavior is both unprofessional and unethical. Their refusal to honor my repeated requests to stop contacting me and their use of multiple disguised phone numbers is a deceptive practice that creates unnecessary stress and frustration.I urge the Better Business Bureau to address this matter and hold Coastal Debt Resolve accountable for their actions. This businesss conduct reflects poorly on industry standards and violates consumer trust.Thank you for your assistance in resolving this issue.

  

  Business Response

  Date: 12/26/2024

  Dear ******
  Thank you for bringing this issue to our attention. We deeply regret the inconvenience and frustration you have experienced as a result of our outreach efforts. At Coastal Debt Resolve, we are committed to maintaining ethical and respectful communication with all individuals, and we sincerely apologize if our actions have fallen short of those standards in your case.
  We take your concerns seriously and have immediately removed your contact information from our database to ensure you receive no further communication from our team. Additionally, we are conducting an internal review of our processes to address the issue of multiple calls and to ensure that our outreach complies with all regulatory standards and best practices.
  Your feedback is invaluable in helping us improve our practices, and we sincerely regret any distress caused. If there are any additional details or concerns you would like to share, please feel free to reach out to us directly at ************ or *****************************************************************.
  Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to address and resolve this matter.
  Sincerely,
  Coastal Debt Resolve Team

• Initial Complaint

  Date:12/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have a small construction company based out of ******* and I ended up getting a MCA and that transpired into multiple mcas where coastal debt resolve contacted me and said that they could help me get out of the payments I was paying and that it was going to take care of me and help me and do all these great things and I stress to them that I was afraid that I would lose my vendors if I did this and I was told that as soon as I started paying them that that would have 100% legal backing in all 50 states. They would get me a letter to my vendors to state that I was going to be settling this debt. It was a legal matter. I I believed them and I put my money in and I started paying them months of not getting any of the help that they promised me. At this point all the mcas have turned into *** liens and threat ladders to my vendors and I ended up losing all of my clients and I stressed and I stressed to my paralegal *** and the salesman that sold me on the program that I needed help. I have all the text messages saved back and forth between me and how so I ended up having to cancel. With them because nothing was getting done and now I'm at the point where I have to file bankruptcy. There is no other option. I am totally depleted to nothing. They never did what they said they were going to do and when I canceled. They told me that I couldn't get any kind of money back because they had to pay for stuff. What did they have to pay for? They didn't do anything they literally did nothing

  

  Business Response

  Date: 12/16/2024

  We appreciate the opportunity to address Mr. ******** concerns and provide clarification regarding his experience with our business debt resolution and settlement program. Our primary goal is to assist struggling businesses in resolving unaffordable debt, and we regret that Mr. ****** feels dissatisfied despite our significant efforts to help his business during a challenging time.
  

  ?????????????? ???????????????????? ?????? ??????????
  Upon enrollment, Mr. ****** was informed of two potential lien risks associated with his lenders, as highlighted during his consultation. While he acknowledged these risks, he chose to proceed with the program, emphasizing that the $3,654.66 weekly savings our program offered was critical to his businesss survival. Additionally, Mr. ****** represented that one of the lien risks involved a best friend, the ** of the General Contractor, minimizing his perceived exposure.
  
  ???????? ???? ?????????????????????????? ?????? ??????????????????????
  Unfortunately, shortly after enrollment, Mr. ****** ceased communication with both his assigned attorney and dedicated account representative. Despite multiple outreach attempts, he did not respond to critical guidance or implement recommended actions. Cooperation and communication are fundamental cornerstones of our program. Without active participation, we are limited in our ability to protect the client and achieve the desired results.
  
  ?????????????????? ?????????? ?????????? ???? ?????? ??????????????
  ? Upon the notification of liens, we immediately appointed an attorney to assist Mr. ******************** abated his program payments during his period of non-communication, absorbing these costs on his behalf to provide additional support.
  ? Our team maintained diligent communication efforts, attempting to re-engage Mr. ****** to provide assistance and mitigate the situation.
  Unfortunately, without Mr. ******* cooperation, we were unable to execute the strategies necessary to resolve his business debts effectively.
  
  ?????????????? ?????????? ?????? ???????????? ????????????
  As outlined during enrollment, initial program fees cover administrative, legal, and account setup expenses that are essential to beginning the resolution process. These services were rendered in full. Therefore, in accordance with our policy, no refund is due.
  
  ???????????????????? ???? ????????????????????
  While we sympathize with the challenges Mr. ****** has faced, the outcomes could have been substantially improved with consistent communication and adherence to the guidance provided. Should Mr. ****** choose to forego business bankruptcy, we remain ready to assist upon re-enrollment. However, for the program to succeed, it is essential that he:
  1- Promptly respond to communications from his attorney and account representative.
  2- Implement the advice and recommendations provided.
  
  Our program has helped numerous clients achieve meaningful debt relief, and we are confident that, with collaboration, we can assist Mr. ****** as well. If he wishes to discuss this further, our team remains available to explore a path forward.