Complaints

This profile includes complaints for FHIA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FHIA, LLC

  Fort Lauderdale, FL 33312-6819

  
• 

  Florida Home-Improvement Associates Inc.

  8034 Sunport Dr STE 401 Orlando, FL 32809-8105

  
• 

  Florida Home Improvement Associates, Inc.

  11239 Saint Johns Industrial Pkwy S Ste 5 Jacksonville, FL 32246-7676

  
• 

  Florida Home Improvement Associates, Inc.

  9135 Links Commons Dr Ste 7 Fort Myers, FL 33912-2572

  
• 

  Florida Home Improvement Associates

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company pulled a credit report and never showed up to complete the job. I'm not sure if the permit was pulled and no one called to advise of date change. Work should have started 03/01/2025 and I had a emergency out of town on 2/3/2025 and returned home 3/01/2025 so the work could start at my home.

  

  Business Response

  Date: 03/18/2025

  The customer was well aware the job was cancelled back in January as we are unable to do what is required in his home. The **** confirmed with us numerous times that she was aware and that she told the *** who keeps forgetting. We even spoke to both again on2/28 and 3/4 and once again the **** confirmed she was aware back in January that we cancelled the job. Customer has no obligation to us. We even cancelled the loan with Service Finance. The **** asked us to send a letter on 3/4 so she can give it to the *** to help remind him that we cancelled the contract. On 3/4 we typed up that letter and immediately mailed it out per her request to the following address: *******************
  *****, FL *****.This BBB should be closed as unfortunately the customer keeps forgetting the conversation. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23080969
  
  see attahment
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 03/27/2025

  We are confident we educated the customer why we couldn't move forward with the job and the reasons why.  If they would like to speak with me I can be reached at ************.  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23080969
  
  

  to my knowledge this was a setup from the beginning , they was charge ********* but with the discount ********* ,  mr ****** call me  for me to pay extra that was the only way from them to  do the job ,, if i did not cancel the contract in 3 day  they would suit me for ********* as the contract say,, i send you the contract thur the regular mail do to is very dificult  for me to use a PC .do to i am a disable person with head injury ,, i send you the copy of the contract all the had to do was cancel it before i when to see my mother that what create a big problem for me and family ,, please look out thr contract ,, it was no right what the did  , if the shoe will be in the onther foot take a guest ,, it will take a few do to i dont have PC now you can do it thur regular mail, no one like to be taking as a fool , but the like to take the older and abuse them taking them..

                                                                

  
  

                                                                                                                             thank you

  
  **** *****

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman **** ***** stated 10/25/24 that windows installed would be the same type/brand as ones installed the previous year, but on walk-through owner discovered different latches; installer stated they were a different brand. After 2 weeks an agreement was made for a 25% refund. Check was not received. Escalated issue to ***** ****** and **** ******** who offered additional $1200 via direct deposit, which was not processed. In followup communication owner was told the $1200 was also a printed check in the mail. After weeks of neither check arriving customer requested of ******* ***** to stop payment on both checks and to have the refund processed by direct deposit. Customer informed 2/5/25 that another paper check for the 25% + $1200 was printed and being sent overnight delivery to ******* and would be hand delivered. On 2/12/25 check for $3055 was hand delivered and electronically deposited by the owner. 2/14/25 learned the check did not clear.

  

  Business Response

  Date: 02/18/2025

  Good morning, we checked with our accounting team, and they show in our system this check was approved to be released for payment with no issues. We researched the system and every check written on the same day cleared with no issues. We are not sure why ***************** had an issue. To ensure there are no issues we voided that check and are Fed ex another one directly to Mr. ******* It will arrive by tomorrow 8PM. tracking number: 772146803883. We understand the frustration and apologize for the inconvenience.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22945783
  
  I am rejecting this response because:

  The 4th check was not received on February 20, 2025 as promised. In response to ****'s comment, the hand-delivered 3rd check was "non-negotiable" per the issuing bank.
  Sincerely,
  
  Dr. ******* ******

  

  Business Response

  Date: 02/20/2025

  Hello, the delay is with Fed ex...Please see below tracking Tracking with fedex.
  772146803883
  
  
  
  FROM
  
  
  
  ***************, ** **
  
  Label Created
  2/18/25 7:27 AM
  
  WE HAVE YOUR PACKAGE
  
  
  ON THE WAY
  
  OCALA, **
  2/20/25 7:25 AM
  
  OUT FOR DELIVERY
  *****, **
  2/20/25 8:02 AM Travel History
  Date Time, Status and Location
  Tuesday, 2/18/25 7:27 AM
  
  Shipment information sent to *****
  
  9:31 PM
  
  Left ***** origin facility
  ***************, **
  9:33 PM
  
  Shipment arriving On-Time
  ***************, **
  Thursday, 2/20/25 1:01 AM
  
  Arrived at ***** hub
  *******, **
  1:03 AM
  
  Delivery updated
  *******, **
  4:39 AM
  
  Departed ***** hub
  *******, **
  7:25 AM
  
  At local ***** facility
  *****, **
  8:02 AM
  
  On ***** vehicle for delivery
  *****, **

  

  Business Response

  Date: 02/20/2025

  Hello, the delay is with Fed ex...Please see below tracking Tracking with fedex.
  772146803883
  
  
  
  FROM
  
  
  
  ***************, ** **
  
  Label Created
  2/18/25 7:27 AM
  
  WE HAVE YOUR PACKAGE
  
  
  ON THE WAY
  
  OCALA, **
  2/20/25 7:25 AM
  
  OUT FOR DELIVERY
  *****, **
  2/20/25 8:02 AM Travel History
  Date Time, Status and Location
  Tuesday, 2/18/25 7:27 AM
  
  Shipment information sent to *****
  
  9:31 PM
  
  Left ***** origin facility
  ***************, **
  9:33 PM
  
  Shipment arriving On-Time
  ***************, **
  Thursday, 2/20/25 1:01 AM
  
  Arrived at ***** hub
  *******, **
  1:03 AM
  
  Delivery updated
  *******, **
  4:39 AM
  
  Departed ***** hub
  *******, **
  7:25 AM
  
  At local ***** facility
  *****, **
  8:02 AM
  
  On ***** vehicle for delivery
  *****, **

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 02/05/2025 - Total approved to pay 40,431.85.00 - The business is committed to provide me with the correct windows, at no time did my sales person advise me that I would have horizontal sliding windows left to right and windows vertical windows sliding north and south. During the sales pitch, we only discussed horizontal sliding windows and I was happy which is why I signed the contract. Had I been aware that I would have two different direction windows installed I would have never agreed to the contract. With the amount of money that is being paid out of pocket, my happiness is my main concern. I'm unhappy with the install and the look of the different windows on my house. This is a commercial dispute I've contacted the business my sales individual is stating that we reviewed the agreement before signing it. We never discussed windows vertical windows, we only discussed windows horizontal windows. Says that the concern has been presented to leadership and it would be there call. So no this issue has not been attempted to be resolved. I will not validate authorization to release these funds until my issue is resolved.

  Customer Answer

  Date: 02/14/2025

  The company has agreed to replace, 6 of the 7 windows. But this still doesn't rectify the inconvenience it's going to cause to uproot my newborn child to avoid breathing in the air during construction and the noise. This is the reason I agreed for installation in the beginning of February because I was due thrle beginning of March. I am requesting an additional 10% to 15% discount on top of my window replacement to be satisfied. 

  

  Business Response

  Date: 02/16/2025

  Ops Manager worked with VP and we have agreed to replace the 5 windows at no additional charge to the customer. Customer agreed and signed the change over on 2/14.

  Customer Answer

  Date: 02/16/2025

   
  Complaint: 22927462
  
  I am rejecting this response because: Although, I agreed on the replacement of my 6 windows but due to the inconvenience of me having to uproot my newborn when the replacement windows are installed because of the mistake of your sales agent I'm requesting 10 to 15 percent discount on top of the replacement windows. Due to me being pregnant and due in the beginning of March, I initially agreed to the beginning of February for my installation. Now that the replacement installation will be in March I have to leave my house prior to my 6 weeks and I'm really not happy.
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 02/18/2025

  We completed Ms. ***** contract the way it was written and signed for.  She was unhappy with the windows that went up and down so we ordered them at no additional cost the way she wanted even though her contract stated otherwise. We don't negotiate thru the BBB and have been more than accommodating to ensure Ms. **** is satisfied.   

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22927462
  
  I am rejecting this response because: No, your sales *** didn't write my contract based on what was discussed. I also requested a copy of my contract from the *** and it was never emailed since the initial email was incorrect. Had the information been provided to me about different windows being placed in my home, I would have denied to installation and contract completely. Your sales *** provided misleading information thus getting the sale based on what was discussed not based on the contract written. Again, I am pregnant and the reason for my install date being the beginning of February is because I knew my newborn would be born and I would not be released from ky doctors care. Now, with the misleading information deception of your sales *** ***resenting your company, I have to uproot my newborn to get this issue resolved which may cause a medical setback. I told them to bring my old windows back and I would go with another company. I am asking for a 10% discount to close this case.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 02/19/2025

  Attached is page 7 and 8 of her contract.  The first three windows clearly show the open left to right or right to left.  There are more on the contract if you need them.  Please close this complaint --thanks 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22927462
  
  I am rejecting this response because: The contract doest state the up and down windows, however this wasnt wahat was told to me by the sales representative. The discussion again was only about windows that slide left to right when the contract was reviewed which is why I signed it. If I had known that there were hinge windows in my contact, I would have rejected the entire sales contract. I even told them install my old windows and you all can have y'all  windows back because what I got is not what was discussed. You have people working for your company selling contracts under false pretense. I'll be going to the media about this issue because this is absolutely ridiculous. You all offered 700 discount on a like a ***** job to replace the 6 windows  but  I'll like my 1500 discount for the lies told by your sales representative which locked me into a binding contract for which I thought I was getting something totally different than what was written in my contract. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/13/2025

  FHIA has fully done everything within the signed contract. As VP of Operations sent prior the windows were ordered exactly as they were stated in the signed contract. As a courtesy to the customer, we currently have 6 new windows on order the way she wants. We are not charging her for these windows which goes above and beyond the signed contract. We encourage the customer to call our local office to discuss further as again we have stood by our contract, we agreed to change the windows at no additional cost, and the customer agreed and signed for those changes.

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution isn't satisfactory to me. They're still not taking accountability for their sale representative which mislead me into thinking all my windows would be sliding. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a roof (main roof & detached pitched garage roof) contract with FHIA on 10-28-2024 & with Aqua Finance for $62,379.08. Per our contract **** does not pay FHIA until all jobs are complete & pass inspection, our payments to **** will not start until that same time. FHIA being our roof work 12-9-24, finishing on 12-10-24, before leaving we asked about our 2nd detached roof, we were told by **** that it was not in our contract, we showed (pg. 7) it was. After much back-and-forth text messages, & phone calls on 12-24-24 **** stated FHIA agreed to honor our contract & do the 2nd roof, but it would take some time maybe not until Feb 2025. On 12-16-2024, 6 days after our first roof was finished, we received a bill from Aqua. We contacted Aqua confused they stated documents were turned in stating FHIA completed our home improvements, we needed to contact FHIA & have them send over a corrected document. FHIA agreed & stated they would have the issue fixed. Later **** offers us $1000 towards our Aqua payment i

  

  Business Response

  Date: 01/24/2025

  We understand the customers frustration. The roofing Manager did show the customer that the garage was not part of the contract but as a courtesy will be doing that for the customer. The permit was re-applied for already and we are waiting for the city to update it. In addition, the Operations Manager **** ******** sent in an accommodation request for the customer for a check to be sent.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22846662
  
  I am rejecting this response because: The roofing manager did not show us our detached pitched roof was not in our contract because it in fact is on page 7 which is attached to this complaint. We showed him the same day **** on 12-10-2024. When we signed with our roof *** the price of our pitch roof was added in our quote for our main roof, so it is not a courtesy roof. We understand the pitched roof permit had to be ******; that's not our complaint. Our complaint is our Aqua account being delinquent causing our credit score to become very negatively affected because Aqua was falsely informed of our project being completed, then when I asked for it to be corrected by FHIA simply sending in a form to Aqua, I was told no trust us we will cover it and overnight a check. Shy of 30 days later we are being told a request was sent from ****, meaning what? We have no clue on what's going on, so we are supposed to just wait and take someone's word again or hope and pray we won't get stuck with a $63,000 bill for 1 roof, when that was supposed to cover 2 roofs and our windows per our contract.

  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 01/29/2025

  We want FHIA to contact ************ and send them a corrected document stating they are not complete with our job, taking the financial responsibility off of us and our credit until it is complete. Once the project is complete then completion forms can be sent in and we can begin paying Aqua, as it was suppose to be done to begin with. I spoke with Aqua already and FHIA can correct their "mistake". 

  

  Business Response

  Date: 02/12/2025

  Accommodation has been sent to the customer. Final inspection for the roof amendments are scheduled for this Thursday 2/13. We also left messages for the customer.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on November 27, 2024 for 9 impact windows for $18,072, financed through FHIA. They sent someone out to measure the first week of December, and a few days later our salesperson called us and told us that there was too much wood rot below the windows and we would need to have it repaired before the windows could be installed. He told us to get it done asap, and gave us the phone number of an outside contractor who could do the work. He told us to get it done immediately, because if this work held up the windows being installed we could be charged a storage fee. We had the contractor start work, and the first week of January I called FHIA for an update about the eta of windows to make sure the timeline was lining up ok. I was told I would get a call back from the manager, and for the next two weeks, until 1/15/25, I called, emailed and texted FHIA with no response. Finally on 1/15/25, a manager named Jasmine called me back and told me that since that initial measurement was taken in December, my order had been marked uninstallable and changed to a drop off order and I would be responsible for finding someone else to install them, and we could discuss price being lowered since they werent installing them. I told her we dont want that, and asked to cancel. After some arguing, she agreed to cancel and told me I would have a confirmation of the cancellation emailed by Friday 1/17/25. I have not received that email and no one will return my calls. The customer service people just tell me no management is available to speak to, and that my cancellation is still in process or under review. I need confirmation in writing that my loan and order are cancelled.

  

  Business Response

  Date: 01/17/2025

  On 1/15/25 Manager ******* ****** spoke to our VP of Installations ***** Smizick who agreed to cancel the contract for the customer. ******* ****** conveyed to the customer that the contact was cancelled on 2 separate occasions. Today 1/17 Manager Ta'**** ******* let the customer know the job had been cancelled beyond scope. It appears just to be a misunderstanding as customer still feels the contract is not cancelled. We have now sent an email confirmation showing the contract was cancelled on 1/15/25 as we had promised to the customer. We apologize for the misunderstanding. 

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22826510
  
  I am rejecting this response because: All I have received so far is a cropped screenshot from Jasmine that shows "order cancelled." I have received nothing regarding the financing paperwork we signed, and I have received nothing stating that we will not be charged a restocking fee that is mentioned in our contract. We signed a contract to finaance over $18,000 dollars and have received nothing from the "cancellation department" that Jasmine and the other manager Ta'**** told me was the only department with the authority to send me cancellation paperwork. I have attached the only communication I have received from them since filing the complaint. I want them to provide to me in writing that I have been released from the financing contract, and will not have to pay a 30% restocking fee for the windows they ordered after cancelling my installation without telling me. 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******* came to our house to what we thought was giving us a quote on hurricane windows. Instead, he spends the entire time trying to SELL us from his company. He then gave us a quote for half of the windows, which I thought was strange. The price was lowered over and over again based on "discounts" he was able to give. After two hours, it was time for my husband to go to work, and he would not let him leave until he called the home office again. He dsaid this is great; we are giving you a great price. After my husband went to work, he had me sign several pages on an iPad mini that he was holding and did not let me read. Almost a week later, my phone is today, and people from their scummy company are coming. The 'contract' I was not given to read said we could only back out before three business days. If we did, we would still owe the money to ****.

  

  Business Response

  Date: 01/15/2025

  We wanted to inform you that we have provided this feedback to our VP of Sales, *** ******, who will be addressing this issue with *** directly. Additionally, we have immediately cancelled this contract. This is not behavior we condone here at FHIA.
  Thank you for bringing this matter to our attention

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting FHIA many times and never get a response. I paid close to $50000 for new windows and doors and still am having issues. I've been in our house since 2000 and for 24 years I never had an issue with water entering my home, however since I had new hurricane windows put in there has been some issues. During the last hurricane, I had wet floors under the bay window. Had to buy a shop *** to remove the water and lots of disinfectant to kill the mold. All I'm asking is that they take care of their customers instead of turning their backs after the job was complete. When I contacted them the first time, the agent told me it would be $100 for someone to come to the house. I just spent all this money and now I'm going to get charged again? Nobody will return my calls and messages.

  

  Business Response

  Date: 12/23/2024

  On 10/25/24 customer called in to schedule service for a leak in the window. Service representative advised customer there was a $75 fuel surcharge fee. The service representative offered to waive the $75 fee; however, the customer indicated he did not want the service. Unfortunately, we did not hear back from the customer till we received the ******************** complaint last evening. Customer was contacted today 12/23/24 and left a message to schedule a water test to determine where the leak might be coming from. Message was left at 2:43PM.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22714780
  
  I am rejecting this response because:
  The only reason they responded is because they forced me to use the BBB.  This could have all been resolved if they would have responded to my emails through their website.  They take your money and then when an issues evolves, they ignore you.  Yes, they offered me a visit, however the agent didn't offer me a solution.  These windows were supposed to be the best.  My old, non-hurricane windows, didn't leave me with water on the floor for over 20 + years.
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 01/03/2025

  We understand the customers frustration; however, the customer did not allow us to schedule the service for the water test. On 10/25/24 customer called in to schedule service for a leak in the window. Service representative advised customer there was a $75 fuel surcharge fee. The service representative offered to waive the $75 fee; however, the customer indicated he did not want the service. Unfortunately, we did not hear back from the customer till we received the ******************** complaint on the evening of 12/22. Customer was contacted 12/23/24 and left a message to schedule a water test to determine where the leak might be coming from. Message was left at 2:43PM. Customer did not call us back. We reached the ***** today 1/3/25 at 8:10AM and she has scheduled the water test for 1/8/25.

  Customer Answer

  Date: 01/28/2025

  Employee came on 1/8/2025 and said he found a problem and the windows needed to be framed out to stop the leak.  Said he would schedule the work to be done and left.  Still waiting on reply.

  

  Business Response

  Date: 01/29/2025

  Per Operation Manager the water test was completed. We now have a service scheduled for 2/4 to add trim on 3 bay windows. Customer is aware.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The job was completed and hopefully the windows won't leak anymore.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of commencement was June 24 2024 and four of the ********************************************************************************************************* constant contact with the company to correct the problems to date, which is December 10, 2024 I have no satisfaction. Two visits from the company have come with the wrong size window to replace the failed Windows and at no time have they come with four windows so the attempts have not been to fully comply with any kind of warranty, which they sold me a lifetime warranty with these windows My last promise was that it would be corrected by Thanksgiving and I have had nothing in the way of effort on my behalf so Im resorting to you to help me get this company to respond to this installation

  

  Business Response

  Date: 12/12/2024

  Manager **** ****** spoke with the customer. He apologized for all the inconvenience and completely understands all the delays. The eta of the last window is 12/17. He will be reaching out once the product arrives in the warehouse and will schedule immediately. 

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around May 2024 I had seven Hurricane Windows installed on the house for $14,800 via BJs / FHIA. About 3 months later I noticed the windows on the south side of the house were coming apart separating around the window trim casing with huge 1-inch gaps on both windows. I called FHIA and they came out for repairs and said they had used nails instead of screws and made repairs. About 1 month later I inspected the windows again to find they had not caulked the windows properly and again there were gaps around the window casing and the window casings were all uneven looking horrible. I called again and they sent someone to take pictures. Since then 5 weeks ago I have called for an ETA status for repair once a week and they are not returning my calls. These windows have lifetime warranty but the main issue is they didnt install the windows correctly in the first place and refuse to honor the warranty agreement as well. All I want is for FHIA to come out and make permanent repairs correctly. I should not have to make repairs on lifetime warranty windows that were installed incorrectly in the first place paying almost $15,000. If this is what they do on an install I can only imagine if a storm broke them how long the repairs might be if they do it at all.

  

  Business Response

  Date: 12/04/2024

  Initial repairs were completed; however, customer is correct in there was another issue identified. The Service Manager takes full responsibility as she missed to schedule the installer back out. Customer was called yesterday and apologized too for the delay. We have the installers scheduled to go back out on 12/11 to address the issue.

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an online inquiry for this company and when they called me I informed them I was no longer interested in a quote. Since then they continue to call my home 20+ times a day. I have asked them to stop calling, I have blocked their number, and they continue to call from a different number. This is harassment and I want them to stop.

  

  Business Response

  Date: 11/14/2024

  The Director of the *********** has confirmed this consumer is now on the Do Not Call List. We apologize for any inconvenience this may have caused.

   

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your quick response to this matter.
  
  Sincerely,
  
  *** ******