ComplaintsforGreat HealthWorks, Inc.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The amount paid of ***** was not the amount refunded (73.83)as was told by the customer service agent when initially ordered stated that, "you can cancel at any time for a FULL refund". They said the date it was ordered and the date it was cancelled was a one day difference. If it is a full refund within 60 days, this is not right.

  Customer response

  08/20/2024

  The company has called back to make this right.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife purchased OmegaXL, a vitamin supplement many months ago. She has Stage 4 brain cancer called Glioblatoma. ******* stopped taking the vitamins as she said they werent helping her. She cancelled the order but the product kept coming. I called over the Great Health Works and talked to customer service on July 8th, 2024 and during that conversation the person on the phone told me that she should keep taking the OmegaXL as they will help her with brain cancer. That is the most outrageous statement ever made. He said just keep them (3 month supply) as I wanted to send back the unopened packages. Then I called back the company today and they said they wouldnt send any money back. So I want the full amount back which is between $100-$300 for the year.

  

  Business response

  07/25/2024

  July 25, 2024
  RE: #********
  ************************* (on behalf of ***************************** ******)
  
  To Whom It May ****************** are responding to ******************** complaint regarding his wife's account. After a thorough review of the account,we can confirm that **************** contacted our company on July 8, 2024, and requested to cancel the account due to his wife's condition. The representative canceled the account as requested and advised **************** that it was not eligible for a refund because it was outside of the money-back guarantee period.
  
  We carefully reviewed the interaction between **************** and our representative and understand the importance of sensitive communication, especially regarding health concerns. OmegaXL is a dietary supplement, and as such it is not intended to diagnose, treat,cure, or prevent any disease. We can confirm that our representative only suggested that ***************** could continue taking the product for the overall benefit that OmegaXL could provide.
  
  We acknowledge receipt of ******************* returned product on April 8, 2024. Unfortunately, the return was received outside of our 60-day money-back guarantee and was not eligible for a refund. Upon receipt of this complaint, we attempted to contact ****************, but unfortunately, we were unsuccessful. However, as a gesture of goodwill, we have issued full refunds for the last three orders **************** mentioned he received and wanted to return. We ask that **************** please allow 1-3 business days for processing.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  ***********************
  ************ 

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The product don't work a high priced scam

  

  Business response

  07/22/2024

  July 22, 2024
  RE: # ********
  *******************
  
  To Whom It May ****************** are responding to the complaint received by **************. We are disappointed to learn that ************** did not receive the benefits he was looking for when taking our product. We suggest 4 gel capsules daily, preferably with a meal, for the first 8 weeks. Consumers may start to feel benefits as early as after 2 weeks of using the product as suggested but expect the best results after 8 weeks of daily use.
  
  ************** called our company and requested to cancel his subscription on March 24, 2023. At that time, the subscription was canceled as requested. (Under the terms of our 60-day money back guarantee, consumers must return their bottles of OmegaXL, even if empty or partially used, in order to receive a refund. However, Mr. ****** did not return the product as per of the 60-day money back guarantee so unfortunately, we are not able to issue a refund.) We were not able to find any recent interactions from **************.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  ***********************
  ************ 

  Customer response

  07/22/2024

   
  Complaint: 21952983
  
  I am rejecting this response because: it was returned  and they did nothing I Even had to cancel my credit because they felt the could keep trying to steal  from  me  they are a bogus company  with no health benefit from there so called muscles from a different country  I'm putting this on here like thousands that they have stole from 
  
  Sincerely,
  
  *******************

  

  Business response

  08/01/2024

  August 1, 2024
  RE: # ********
  *******************
  
  To Whom It May ******************** we received Mr. ****** initial complaint, we thoroughly investigated his concerns. Per our records, ************* did not return the product as per of the 60-day money back guarantee so unfortunately, we are not able to issue a refund. We encourage ************** to contact our customer service department for further assistance.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  ***********************
  ************ 

  Customer response

  08/07/2024

  The company is a lair 

• Initial Complaint

  07/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband *********************** phone#************. Address *************************** *********************email ****************** saw an ad on tv for Omega XL. He received 1 shipment trial weeks after the order was placed. He did not want any more. A shipment came and he refused it. Mail carrier took it away. I called "Great Healthworks" customer service on his behalf on 7/3/'24 after he got email that he would be charged another *****.I called 3 times and spoke to representative.1st person hung up on me claimed he couldn't locate the account w/phone#.2nd couldn't locate it. 3rd located it after I gave his email 7:30 A.M.Claimed to have canceled auto ship. But at 11:30 7/3/'24 another email came that he would be charged ***** for a new shipment. On the 3rd call I spoke to *****. I explained ****** never wanted anymore after 1st trial. ****** was unaware of autoship. Wks. Passed between transaction and trial omegaXL. He did not like it. The "window" had passed was the excuse ***** gave to be unable to refund and kept inquiring personal info of how much he did or did not take. Why he did not like it etc. This 60 day window and auto ship is a scam. Can't possibly believe "you can return/cancel anytime" because Great healthworks delays between order and receiving wks long. Instead of canceling with money back A brand new order has been shipped and charging ***** again. ****** only received and opened his "trial package. Refused the second one and canceled autoship 7:30 A.M. 7/3/'24@11:30 new email received that more is coming. This is not ok. Refund his payment. Don't ship anymore. Cancel any and all future orders. Unauthorized charge was made. Taking advantage of people who would like to "try omegaxl" delay 1st shipment so any cancelation outside their window is a set up. "Cancel anytime" is a falsehood. Not canceling autoship is a falshood.

  

  Business response

  07/17/2024

  July 17, 2024
  RE: #********
  *********************** (on behalf of ***********************)
  
  To Whom It May ****************** are responding to the complaint received regarding Mr. ****** account. After reviewing the account,we can confirm that *************** contacted our company on July 3, 2024,requesting to cancel her husbands account. The information *************** provided did not match the information on file. When our representative could locate Mr.****** account, we canceled it. *************** was advised that the account was not eligible for a refund under the 60-day money-back guarantee because we had not received any returns.
  
  Upon receipt of this complaint,we contacted *************** and are happy to have spoken with her. We apologized for the inconvenience and explained that the previous representatives could not locate the account because the information was incorrect, so the representative updated the information.  We advised *************** that although the order billed on May 26, 2024, was refused by the carrier on June 3, 2024, we have not received the order back. We explained that because we had not received the returned order, the account remained active and ineligible for the 60-day money-back guarantee. However, as a courtesy, we submitted a refund for the order before receiving it back, minus shipping and handling. We also submitted a full refund for the last order we sent, including shipping and handling. We ask Mr. and *************** to allow 1-3 business days for processing.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  ***********************
  ************ 

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our accounts were closed back in ******** husband and I both ordered the same products. One was ordered from his phone the other was on my phone #. I just received another order and called why was this sent. I was told my account wasnt closed. I said my husband just asked about this we were told to check our account statement cause there was no record of account. I checked and was charged for shipment. I asked to send back and get refund. Was told it was too late. Was charged June 23, today is July 3 this is ridiculous way to operate a business.

  

  Business response

  07/17/2024

  July 17, 2024
  RE: #********
  ***********************************
  
  To Whom It May ****************** are responding to the complaint received regarding ******************************* account. After reviewing ****************************** account, we can confirm that we did receive a call from ************************* on June 10, 2024, requesting the cancellation of his subscription. ************************* did not mention his wife's subscription during that call; however,his subscription was canceled as requested. 
  
  *************************** contacted our company on July 3, 2024, she mentioned that she received a package after her husband had canceled the subscription. The representative canceled ****************************** subscription as requested and explained that on June 10, 2024,the previous representative only canceled her husband's account because her husband had neither identified Mrs. ************ separate subscription nor asked for it to be cancelled. *************************** requested a refund for the shipped order, and the representative advised that the subscription would not be eligible for a refund. *************************** became upset and ended the call.
  
  Upon receipt of this complaint,we attempted to contact *************************** but were unable to do so.Unfortunately, the account is not eligible for any refunds per our 60-day money-back guarantee, which expired on April 29, 2024.our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  ***********************
  ************ 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Returned unopened package to company via **** "return to sender" per customer service advice. 30 days later noticed mother hadn't received refund less shipping and when I contacted company they stated their was nothing they could do regarding refund. Presumably the package was marked delivered by **** but wasn't received by company not returned to my mother. She really wants her money back even though company sent a replacement order out. The product is useless to her because she can't take per doc orders. Remedy would be for company to issue refund.

  

  Business response

  07/15/2024

  July 15 2024
  RE: #********
  *********************;
  
  To Whom It May ****************** are responding to the complaint received regarding ********************** account. After reviewing ********************** account, we can confirm that ********************** daughter contacted our company on May 24, 2024, inquiring about the return process under the 60-day money-back guarantee. At that time, a representative provided ********************** daughter with return instructions to mark the package "return to sender" if it was still sealed. The representative also advised that our company would not assume responsibility for lost packages as per our 60-day money-back guarantee.
  

  Upon receipt of this complaint, we contacted ****************** and are happy to have spoken with her daughter. We explained that it appears the package was initially marked returned to sender by the carrier, but it was rerouted, and we have not received the returned order. Ms. ******** daughter confirmed that her mother had not received the package back either. However, as a courtesy, we submitted a refund for the returned order minus shipping and handling. We ask that ****************** allow 1-3 business days to process the refunds.
  

  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Approximately one month ago I ordered a special offer of Omega Xl to try out. Now one month later they are charging me for the listed charges for merchandise I do not want or did not order. When I called and to to service agent ****** all he would do is to try to talk me into accepting the charges. When I asked to speak to his supervisor he once again just went into his prepared speech on why I should keep it. After 10 minutes of listening to his spill I asked him, "What is it that I'm asking for that you don't understand?' and he just hung up ***.

  

  Business response

  07/15/2024

  July 15, 2024
  RE: #********
  **************************;
  

  To Whom It May ****************** are responding to the complaint received regarding Mr. ******* account. After reviewing Mr. ******* account, we can confirm that **************** placed an order on May 30, 2024, for our Buy One Get One Free promotion, consisting of two (2) bottles of OmegaXL along with a bottle of our SleepXL on our website. The promotion included a subscription to our convenient auto-shipment program that he could cancel anytime and would have had to agree to before completing the order.  
  
  On June 29, 2024, **************** contacted our company to request to cancel his subscriptions. We are deeply disappointed by his experience with us and will take the necessary steps to address this issue internally. 
  
  Upon receipt of this complaint, we contacted **************** and are happy to have spoken with him. We have canceled the subscriptions as requested. Also, as a courtesy, we submitted refunds for both orders minus shipping before receiving the product. We ask that **************** allow 1-3 business days to process the refunds.
  
  Our goal is to provide excellent customer service to all customers. Once again, we apologize for any inconvenience we may have caused. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 
  

  
  

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order this product for my mom. After 3 orders, She decided that the product doesn't work. I called to ask them to cancel the order on February 26, 2024 at 4:00pm. They did advise me that an order was on it's way. Money was deducted the day before please see below 2/25/24 - $76.93 However, they said once I receive the order do not open it either don't accept the box, give it back to the postal worker, or take it to the post office. I took the box to the post office thinking that I would receive a receipt. Post Worker said no we stamp and scan the box and send it directly back. After two months I noticed that I didn't see the $76.93 return back to bank account. I email ********************** and was told I should have kept the product, because they will not be returning my money. I was on the phone with OmegaXL cancelling my order while they were telling me how to return the product. On Friday April 26th, 2024, I received an email stating that another shipment was on the way. I cancelled the product two months ago. I no longer want this product. I order this product for my mother. *************************** using my checking account,.Please see the attached cancellation notice and bank statement. Seeking refund of $76.93 Summary DESCRIPTION **** Purchase GHW*OmegaXL AutoShip *********** FL Date 02/25/24 85 5968 Card 16 #**** ACCOUNT EVERYDAY HERO ACCOUNT ************ CATEGORY Shopping AMOUNT - $76.93 OmegaXL Hi ******************************* ******* We have updated your account as requested.If this change was not what you requested, please contact us. Let us know if you have any further questions or concerns.Your Auto-Ship ID #********** Auto-Ship Generated On : January 26, 2024 Auto-Ship Updates : Status changed from Active to Canceled per customer request. Reason: Unaware of Autoship.Thank you, OmegaXL

  

  Business response

  05/14/2024

  May 14, 2024
  RE: #********
  *********************
  
  To Whom It May ****************** are writing in response to the complaint lodged by **************. After reviewing the account in question, on February 26, 2024, ************** contacted our company and requested to cancel the subscription to OmegaXL that she purchased for her mother, ******************. At that time, ************** was instructed by the representative to return the product within 30 days of the cancellation per our 60-day money-back guarantee.
  
  We received ********************' returned product on April 12, 2024. ************** contacted us on April 23, 2024, to get the status of her refund and was advised that she was not eligible for a refund.The representative that ************** spoke with escalated her request, and she was provided a courtesy refund, less shipping and handling, for the returned order.
  
  Upon receipt of this complaint, we reached out to ************** and were happy to have spoken to her. She confirmed that she was satisfied with the resolution provided and that no additional action was required.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ***********************************>Ft. **********, FL 33312
  ************ 

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  About a year ago (April 2023) my elderly father ordered a product called Omega XL that was advertised to help with joint pain. He got on an automatic shipment and has now acquired an excess of 6 bottles of this product. He is being charged $83.53 bi- monthly. I have tried to cancel this subscription and I keep being told that they cannot cancel, they can only suspend the shipments for 2 months and at that you will have to call and request an additional suspension. Their TV commercial plainly states cancel at any time . This is false advertisement in my opinion and they are taking advantage of the elderly.

  

  Business response

  04/11/2024

  April 11, 2024
  RE: #********
  *****************************

  To Whom It May ****************** are writing in response to the complaint lodged by ********************. Unfortunately, we were not able to locate Mr.Galloways fathers account and as requested we have not reached out to *******************. Our highest priority is for our customers to have a positive experience when contacting us. We would like to investigate your concerns further,please send us an email,and include the name, phone number, and address associated with the account so we can assist you. Your email can be sent to ********************************** or you can contact our customer service **************. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************

  
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered their product from a TV promotion. It did nothing for me so within 30 days I called and told them to cancel any further shipments. Their guarantee says they will refund within 60 days. I called them twice before the 60 day deadinne and they said they will process a refund. Have not received the refund. Contacted them again today and now they tell Mr I am past the deadline.

  

  Business response

  04/12/2024

  April 12, 2024
  RE: #********
  ***********************
  
  To Whom It May ****************** are writing in response to the complaint lodged by **************** regarding her account. After reviewing the account, we can confirm that **************** contacted our company on January 29,2024, requesting to cancel her subscription. The representative did cancel Ms.Moisers subscription. However, while the representative was advising *************** of the terms and conditions to receive the 60-day money-back guarantee refund, **************** ended the call.
  
  On March 29, 2024, **************** contacted our company via live chat to request her refund. At that time, the representative advised **************** that her account was not eligible for a refund because she did not return the product within the allotted timeframe,which would have been 30 days after the cancellation under the terms of our 60-day money-back guarantee. We attempted to locate any additional prior contact attempts from **************** but were unsuccessful. Upon receipt of this complaint,we tried to contact **************** to advise her but were unsuccessful.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ***********************************>Ft. **********, FL 33312
  ************ 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩