Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company in march of 2024 by phone. I canceled my order. I was in the hospital when they mailed my order but my PO box had ended they sent all my mail back to sender. When it talked to customer service they said they did get the package and told me they will refund my money. I told them the account they used has been closed they said procedures was to send the payment to original payment and if it comes back they would call to get information on how to sender the payment. They never called it spoke to them today and they act like they don't know whats going on saying they will have a supervisor call me back. This company is a big SCAM! they have a product that was paid for and has not yet gave my money back.

  

  Business Response

  Date: 10/17/2024

  October 17, 2024
  RE: # 22407275
  Charlie Brown
  
  To Whom It May Concern
  
  We are writing in response to Ms. Brown's complaint regarding the refund for her returned order. After reviewing the account, we confirm that Ms. Brown's product was returned on March 19, 2024. The order was already outside the 60-day money-back guarantee, and a refund was not provided.
  
  On July 26, 2024, Ms. Brown contacted our company and spoke with a customer care representative. At the time, Ms. Brown was provided a courtesy refund for the order minus shipping and handling charges. Ms. Brown asked if the refund could be provided in another form. Still, the representative did explain that per our policy, we can only refund the method of payment that was originally billed. Ms. Brown was advised to call us if she had not received the refund within 3-5 business days. 
  
  On October 10, 2024, Ms. Brown contacted our company and advised that she had not received the refund yet and was very upset. The representative advised Ms. Brown that, per our records, a refund had been issued on August 5, 2024, and there was no indication that it did not go through then. The representative also informed Ms. Brown that we received a dispute from her financial institution and that she would need to speak with them regarding the refund.
  
  Upon receipt of this complaint, we investigated the dispute and were advised that Ms. Brown's financial institution refused the refund because the account had been closed. We are happy to have spoken with Ms. Brown and apologize for the inconvenience. Ms. Brown was advised that a check was issued for the last order minus shipping and handling and mailed on October 16, 2024. We ask that Ms. Brown allow 7-10 business days to receive the check.  
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our Customer Service line at 1-800-488-8082 or [email protected]. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  

  Sincerely,
  
  Great HealthWorks
  4150 SW 28th Way
  Ft. Lauderdale, FL 33312
  954-744-7400 

  Customer Answer

  Date: 10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22407275, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Charlie Brown

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first order of OmegaXl was purchased August 24, 2024 and shipped on September 2nd, 2024. The auto-ship was established for following months for the 2nd of each month. I was informed by Great Healthworks that my next order will ship October 2nd 2024. When I received an email from the company with a detailed bill on 10/2/24, I was shocked and angry. Not only that the total cost exceeded my expectations, but they added every tax they could conceive, which I did not even know these existed--district tax, city tax, shipping tax, local tax, state tax, etc.. Although these amounts are small, the idea of being charged all kinds of ridiculous fees, made me decide to send them an email immediately and ask them to contact me the next morning. That never happened. I decided to call the company myself and, after trying 3 times and getting disconnected, I decided to use the chat on their website. I let the agent know the situation and informed her that my account needs to be closed and all transactions cancelled. She replied that auto-ship is being cancelled. I also asked the agent to reverse the charges of this morning, as I checked my bank account showing an amount of $83.78 just posted, to which she replied that the refund will be sent to me 30 days after I receive and then return the order. She told me auto-ship is being cancelled as I wished, but then, she contradicted herself by saying it will be 30 days later. This company is a despicable business for the way they treat their customers and using every means possible to ripoff the consumer. First of all, there should not be any tax charged for medication and, secondly, they never told me the true total for each shipment. as they ********** of their emails confirms that on October 2nd, the auto-ship both 'generated' and also, as per my request 'cancelled.' Then another email was sent later telling me shipment is on the way. So which is which?

  

  Business Response

  Date: 10/17/2024

  October 17, 2024
  RE: #********
  ******** ******
  
  To Whom It May Concern
  

    We are writing in response to Ms. ******* complaint regarding her experience with our company. After reviewing her account, we understand the concern regarding the charges on the order and can confirm that all charges were applied correctly. OmegaXL is not a medication. It is a dietary supplement subject to sales tax in applicable states and jurisdictions. Due to the varying tax rates across different regions, we cannot provide a specific tax estimate upfront.
  
  On October 2, 2024, Ms. ****** contacted our company and requested to cancel the order. We apologize for any confusion. The representative canceled the subscription as requested; however, we are not able to cancel an order that has already been billed and sent for shipping.
  
  Upon receipt of this complaint, we attempted to contact Ms. ****** but were unsuccessful. We also have yet to receive any product back to date. To receive a refund under our 60-day money-back guarantee, we ask that Ms. ****** return the order she received by November 1, 2024, and allow up to 30 days for us to process your return and issue a refund minus shipping and handling.
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 
  

  
  

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22378844
  
  I am rejecting this response because:

  
  This company is dishonest and should be imposed penalties for the deceit and predatory practices. They have received the returned order as I deposited the box inside the post office the same day I received it. The medication is not a supplement, it is intended to help with joint discomfort, as they claim it to be. This is medication and is not taxable. 

  BBB is not doing enough to stop the lies this company is advertising every single day. It is wrong for BBB to rate this company at the level it shows. 

  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 10/26/2024

  October 26, 2024
  RE: #********
  ******** ******
  
  To Whom It May Concern
  

  We are writing in response to Ms.Brisans rejection of our response. After reviewing the account, we noticed that the carrier did not process the return to sender until October 17, 2024.With that knowledge, a refund minus shipping and handling was requested per our 60-day money-back guarantee. On October 21, 2024, we received a dispute from ********************* institution, and it was resolved in her favor. We ask Ms. ****** to contact her financial institution regarding her refund details.
  
  As previously advised, OmegaXL is not a medication it is a natural joint health dietary supplement and is subject to sales tax in applicable states and jurisdictions.
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or ************************************** hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

  Customer Answer

  Date: 10/27/2024

   
  Complaint: 22378844
  
  I am rejecting this response because:  the tax should not be applied to a product that works to alleviate or improve one's health, but it's more than that. Their tax breakdown shows the despicable way of searching to add more fees, including tax for shipping, local, and multiple others. 

  Sincerely,

  
  ******** ******

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to cancel the subscription several times, they told me the last time that it would cost 28 dollars to cancel. I proceeded even with this fee, and yet they have charged me again for this useless product.

  

  Business Response

  Date: 10/09/2024

  October 9, 2024
  RE: #********
  **** *****
  
  To Whom It May Concern
  We are writing in response to Ms.Salvos complaint regarding canceling her account. After reviewing the account,we can confirm that Ms. ***** made several calls to our company; however, ******** did not stay connected for a live agent to answer the call.Unfortunately, this resulted in the account remaining active.
  
  Upon receipt of this complaint, we have canceled the subscriptions as requested. We also contacted Ms. ***** and are happy to have spoken with her. We assured Ms. ***** that we do not charge fees to cancel subscriptions. Ms. ***** confirmed that the attempt to cancel the account was requested through her financial institution. Ms. ***** was also advised of the terms of our 60-day money-back guarantee, but unfortunately, the account was canceled outside of that period and is not eligible for refunds.
  
  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or ************************************** hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered XL MEGA. Allow a sudden I get auto deductions from checking from XL Mega and Great Healthworks.I want both canceled. And a refund. They ship the them every 2 weeks. There very deceptive. I have no idea how Great Healthworks came about. I never authorized this charge. Plus these vitamins don't work as advertised.

  

  Business Response

  Date: 09/07/2024

  September 6, 2024
  RE: #********
  ***********************
  
  To Whom It May Concern
  

  We are responding to the complaint raised by ****************. After reviewing her account, we can confirm that on April 20, 2024, **************** placed an order via our website for our Buy One Get One Free promotion, consisting of two (2)bottles of OmegaXL with a complimentary bottle of Vitamin D3. The promotion included a subscription to our convenient monthly autoship program, which could be canceled anytime, and a 60-day money-back guarantee. Purchasing from our website requires acceptance of the subscription terms before purchasing.
  
  *************** contacted our company on August 23, 2024, and requested cancellation of the subscription. At that time, the account was canceled, and **************** was advised that she was not eligible for a refund per our 60-day money-back guarantee terms.
  
  Upon receipt of this complaint, we contacted **************** and were happy to speak to her. We confirmed that our representative had previously canceled her account.We also advised her that she was not eligible for a refund per our 60-day money-back guarantee. However, as a courtesy, we issued a full refund for the last order. We ask **************** to allow 1-3 business days for processing.
  
  Our goal is to provide excellent consumer service to all consumers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************

  
  

• Initial Complaint

  Date:08/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered their Product for my Mother. For Her Pain. Now she is NOT using it. I am unable to Reach this Company for Cancelation. By Phone or Internet. I can Not get any Help?

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had initially placed one order for Omega XL products and now I keep getting more products that I do not want and cannot use. I keep getting charged $**.99 plus shipping and handling and I&#**;ve called customer service and they refuse to help me. I need this cancelled, I do not want these products.

  

  Business Response

  Date: 09/04/2024

  September 4, 2024
  RE: #********
  ****** ******
  
  To Whom It May Concern
  

  We are writing in response to the complaint lodged by Mr. ******* After thoroughly reviewing the account, we can confirm that Mr. ****** called our company on April 16, 2024, and purchased our Buy One Get One Free promotion, consisting of two (2) bottles of OmegaXL and one (1) complimentary bottle of Vitamin D3. During this call, Mr. ****** agreed to the terms of our auto-ship program. Our representative informed Mr. ****** about the sixty (60) day money-back guarantee, which is applicable from the initial purchase date.
  
  Upon receiving this complaint, we contacted Mr. ****** and canceled his account as requested. Mr. ****** also said that he had returned two orders to our company.We explained to Mr. ****** that he is not eligible for a refund as per our 60-day money guarantee. However, since we received the returned orders, we have issued a courtesy refund for both orders minus shipping and handling. Please allow 1-3 business days for processing.
  

  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount paid of ***** was not the amount refunded (73.83)as was told by the customer service agent when initially ordered stated that, "you can cancel at any time for a FULL refund". They said the date it was ordered and the date it was cancelled was a one day difference. If it is a full refund within 60 days, this is not right.

  Customer Answer

  Date: 08/20/2024

  The company has called back to make this right.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 15, 2024 Great Health Works used my debit card number to charge me for Omega XL 2 auto subscriptions for the amount of $50.19. I have never ordered from this company, I have not received any products from this company. I called to explain the situation and they could not find my account (because there is no account). The charge is still pending on my bank statement. I would like the $50.19 to be removed from my checking account.

  

  Business Response

  Date: 08/30/2024

  August 30, 2024
  RE: #********
  ***** ****
  
  To Whom It May Concern,

  We are writing in response to Ms. ****** complaint regarding what appeared to be a charge on her debit card from our company. We understand how unsettling this must be if she did not place an order with us, and we want to assure Ms. **** that we take this matter very seriously. Please note that we do not place orders without explicit consumer authorization.
  
  Upon receiving this complaint, we contacted Ms. **** to gather additional information to locate the transaction. After providing this information, we confirmed with Ms. **** that our anti-fraud tools had flagged the order as suspicious and our system therefore successfully stopped the order attempt. No order was placed, no account was created, and Ms. ***** method of payment was not charged. Typically, temporary holds placed at the time that an order is attempted will be released automatically soon after the transaction is rejected. However, after speaking with Ms. **** and concluding our investigation, we proactively released the authorization hold on the pending transaction on her debit card. We ask Ms. **** to allow 1-3 business days for the funds to appear in her account.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22164170
  
  Sept 8, 2024 a charge of $46.90 was placed on my Truist checking account from **********************. This charge is pending. The bank can not file a complaint on a pending charge. This is the second time a charge was placed by Great HealthWorks. I have never ordered a product from this company nor have I received a product from them. The first time a charge occurred on my account ********************** was able to trace the charge to my debit card and refund the amount. My debit card has been discarded. I called Great HealthWorks customer service but they have no record of my phone number nor my address.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/17/2024

  September 17, 2024
  RE: #********
  ***** ****
  
  To Whom It May Concern
  
  We are writing in response to Ms.****** ********* regarding a secondary charge on her account. Upon receipt of this *********, we attempted to contact Ms. **** twice via phone to gather the additional information needed to investigate further. Unfortunately, we were unsuccessful. We encourage Ms. **** to contact us via our **************** line at ************** or ********************************** so that we may assist her with resolving this matter.                                                                                                                                                                                                                                                                             

  Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.

  
  
  Sincerely,
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one time order of Omega xl and received the product. I later realized that they automatically signed me up for monthly orders of the same amount. I called the customer service number *********** to cancel it right after receiving my product. They acknowledged that it would be canceled. Now all of the sudden it's started again on 8/6/24. I am so frustrated with this company. Please help me resolve this issue.

  

  Business Response

  Date: 08/09/2024

  August 9, 2024
  RE: # ********
  ***********************
  
  To Whom It May Concern
  

  We are writing in response to the complaint lodged by **************** regarding his account.Following a thorough review of Mr. ******* account, we can confirm that on July 6, 2024, he purchased our Buy One Get One Free promotion of two (2)bottles of OmegaXL with a complimentary bottle of Vitamin D3 on our website.The promotion included a subscription to our convenient autoship program, which could be canceled anytime, and a 60-day money-back guarantee. Purchasing from our website requires acceptance of the subscription terms before purchasing.
  

  On July 9, 2024, **************** contacted our sales department and requested to cancel the account. The representative informed **************** that he must contact our customer service department during regular business hours to cancel the account. The representative provided **************** with the customer service phone number and hours of operation. However, we have not located any additional calls from **************** since July 9, 2024.

  
  Upon receipt of this complaint, we contacted **************** and are pleased to have spoken with him. **************** was informed that his account had been canceled and that to receive a refund, he would need to return the recently billed order by September 6, 2024, to comply with the 60-day money-back guarantee terms. *************** agreed, and we look forward to receiving his returned product. We also ask that **************** allow up to 30 days to receive a refund once the return has been processed.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased OmegaXL, a vitamin supplement many months ago. She has Stage 4 brain cancer called Glioblatoma. ******* stopped taking the vitamins as she said they werent helping her. She cancelled the order but the product kept coming. I called over the Great Health Works and talked to customer service on July 8th, 2024 and during that conversation the person on the phone told me that she should keep taking the OmegaXL as they will help her with brain cancer. That is the most outrageous statement ever made. He said just keep them (3 month supply) as I wanted to send back the unopened packages. Then I called back the company today and they said they wouldnt send any money back. So I want the full amount back which is between $100-$300 for the year.

  

  Business Response

  Date: 07/25/2024

  July 25, 2024
  RE: #********
  ************************* (on behalf of ***************************** ******)
  
  To Whom It May ****************** are responding to ******************** complaint regarding his wife's account. After a thorough review of the account,we can confirm that **************** contacted our company on July 8, 2024, and requested to cancel the account due to his wife's condition. The representative canceled the account as requested and advised **************** that it was not eligible for a refund because it was outside of the money-back guarantee period.
  
  We carefully reviewed the interaction between **************** and our representative and understand the importance of sensitive communication, especially regarding health concerns. OmegaXL is a dietary supplement, and as such it is not intended to diagnose, treat,cure, or prevent any disease. We can confirm that our representative only suggested that ***************** could continue taking the product for the overall benefit that OmegaXL could provide.
  
  We acknowledge receipt of ******************* returned product on April 8, 2024. Unfortunately, the return was received outside of our 60-day money-back guarantee and was not eligible for a refund. Upon receipt of this complaint, we attempted to contact ****************, but unfortunately, we were unsuccessful. However, as a gesture of goodwill, we have issued full refunds for the last three orders **************** mentioned he received and wanted to return. We ask that **************** please allow 1-3 business days for processing.
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  ***********************
  ************