ComplaintsforGreat HealthWorks, Inc.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im filing this complaint on behalf of my deceased Aunt, *******************************. She was 89 years old when she passed in March, this year. I found 12 unopened bottles of this product, Omega XL and then received another order in early May. I contacted customer service and they refused to remove her from their automatic refill of this junk product and charged one of her credit cards $154.90. They claimed first, that they had no record of her account and then that I had no authority to cancel the account! They are feeding on the elderly and have not problems charging a dead woman monthly for a product she really never used! I want them to stop billing her, stop sending this snake oil and refund at least the last two shipments as she was too ill to even know they were doing it. Also, there is no billing info other than the charge to her credit card. I have not opened the latest shipment, but based on other complaints, this is par for the course! All I can upload is her death certificate, but I will not do this online, Id be happy to mail a copy to the BBB so they can fight off these predators!

  

  Business response

  05/27/2022

  May 27, 2022
  RE: BBB Case # ********
  ******************************* on behalf of *******************************
  

  To Whom It May **************************** are writing about the complaint cited above. After reviewing the account in question,
  we found that *********************************** was a long-time customer and had been receiving our
  ********************** since February 2018. We want to express our condolences for the loss of ********************.
  
  We could not confirm ************************************ call to cancel the account; however, we
  apologize for any inconvenience she may have experienced. Upon receiving this complaint, we
  contacted ************************************ on May 24, 2022 and advised that ************************ subscription
  had been canceled as requested. We also explained that although ************************ account was
  outside of our 60-day money-back guarantee, as a courtesy, we would refund the last two orders
  as requested,and to please allow 1-3 business for processing. ***************************** advised that she
  would also be returning the product.
  

  We welcome any future requests via our **************** line at ************** or
  **********************************. Our hours of operation are Monday through Friday from 9:00
  AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take
  our customer's comments seriously and appreciate the feedback shared.
  

  Sincerely,
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contacted Great HealthWorks on October 29th. 2021 for cancellation of monthly subscription of Omega XL product and they had said it was canceled. Then on November 15th. received product again and was charged to my credit card while I had believed that the subscription was canceled but obviously was not. Placed credit card charge into dispute for the November charge and had wrote on the package "Return To Sender" and returned it to the Post Office. Would like very much for Great HealthWorks to cancel monthly subscription and to immediately stop sending me product and to stop charging my credit card.

  

  Business response

  12/15/2021

  Business Response /* (1000, 5, 2021/11/17) */ November 17, 2021 RE: BBB Case # XXXXXXXX ***** *. ***** *o Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the presented information in the referenced complaint we were unable to locate an account associated with Mr. ***** *. *****. We attempted to reach Mr. ***** upon receipt of this complaint but were unsuccessful. We kindly ask Mr. ***** to contact us at X-XXX-XXX-XXXX with the order number he received or any additional information about his purchase that might help us resolve his complaint. We would appreciate further information so we can investigate this matter further. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM ES*. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks **** SW **** Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX

• Initial Complaint

  11/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered OmegaXL to try. Didn't work and yes I am past the 60-day trail window, but I did not sign up for autoship and they kept sending me product more than monthly. Now I am stuck with this product that I didn't want and am a retired veteran on limited income. If I would have gotten one more shipment of product then fine, but I now have three within a months period. I want my money back.

  

  Business response

  12/15/2021

  Business Response /* (1000, 5, 2021/11/17) */ November 17, 2021 RE: BBB Case # XXXXXXXX ******* ******** To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on August 8, 2021, Mr. ******** purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL through our website. On August 31, 2021 Mr. ******** purchased a second Buy One Get One Free promotion online. These promotions included a subscription into our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase and included a 60-day money back guarantee from the initial date of purchase. On October 31, 2021, we received an email from Mr. ******** requesting to cancel his subscriptions and to be refunded. Mr. ******** was advised that he was no longer eligible for the 60-day money back guarantee as his 60 days expired on October 8, 2021. We attempted to reach Mr. ******** upon receipt of this complaint on November 8, 2021, but were unsuccessful. Our attempt to reach Mr. ******** was to advise, that although Mr. ********'s refund request was outside of the money back guarantee period, a courtesy refund was submitted. Please allow 1-3 business days for the refund to process. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks **** SW **** Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX

• Initial Complaint

  09/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 6th I ordered a two for one trial of OmegaXL for which I was charged $49.72. Near the end of my 30 day trial my condition was not improving so I called and cancelled the trial period and inquired about my refund. I was told to return the bottles and I would be refunded the payment. In the meantime a second order was sent and I was charged an additional $81.35. This order was sent after I cancelled the subscription. I put everything in a box and returned it to the company which they received, according to post office records, on August 16th. I called the company this week and was told they would not honor the money back guarantee.

  

  Business response

  09/15/2021

  Business Response /* (1000, 5, 2021/09/14) */ September 14, 2021 RE: BBB Case # XXXXXXXX ******** ****** To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on July 6, 2021, Mr. ****** purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL. The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase and included a 60-day money back guarantee from the initial date of purchase. We are happy to have spoken with Mr. ****** on August 6, 2021. Mr. ****** contacted us requesting to cancel his auto-shipment upon being charged for his second shipment. During that call we advised Mr. ****** that his order was already in process but to return the unused portion of the product, including any empty bottles, within 30 days of the cancellation date to receive a refund of the purchase price (minus any shipping and handling) per the terms of our money back guarantee. We spoke with Mr. ****** again upon receipt of this complaint on September 13, 2021. We advised Mr. ****** that we have not yet received the returned product, however, a refund has been submitted for all orders. Please allow 1-3 business days for processing. We sincerely apologize for any inconvenience Mr. ****** may have experience with us. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX Consumer Response /* (2000, 7, 2021/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Complainant has refunded the two disputed charges. I consider this matter closed. Thank you for your valuable assistance.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ON AUGUST 2, 2021, I PLACED MY FIRST ORDER FOR ***** ** BASED UPON AN ADVERTISEMENT TO SAVE UP TO 30% WITH MONTHLY AUTO-SHIP. TODAY, SEPTEMBER 2, 2021, I RECEIVED AN EMAIL WITH INFORMATION ABOUT MY CURRENT ORDER. I WAS CHARGED THE FULL PRICE, NO SAVINGS AT ALL. OMEGA XL NEEDS TO HONOR AND STAND BY THE INFORMATION THAT THE COMPANY IS PROVIDING TO CONSUMERS.

  

  Business response

  10/01/2021

  Business Response /* (1000, 5, 2021/09/13) */ September 13, 2021 RE: BBB Case # XXXXXXXX ******* ******* To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on August 4, 2021, Mr. ******* purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL through our website for ****** plus ***** shipping. The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase. This special introductory price of ****** plus $6.95 is only available to customers enrolling in the auto-shipment program and is lower than the price of the product if purchased without auto-ship enrollment. Per the terms of our Save with Monthly Auto-ship program, after your first order, you will receive the suggested optimal supply of two 60-count bottles of OmegaXL every month, for a total of $69.98 (that's $34.99 per bottle) plus ***** shipping and handling and any applicable sales tax. On September 3, 2021 Mr. ******* was charged a total of ****** ******* per bottle) plus ***** shipping and handling and any applicable sales tax in accordance with our Save with Monthly Auto-ship program. We attempted to reach Mr. ******* upon receipt of this complaint, but were unsuccessful. Our attempt to reach Mr. ******* was to advise that he is receiving at least a 30% discount on each bottle purchased through the auto-ship program. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX Consumer Response /* (3000, 7, 2021/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the price through first order is $39.99 for two and through autoship the price is $39.99 per bottle, where is the at least 30% that you claim I'm receiving? Also why don't you show on the invoice the breakdown of the supposed savings just as you show the price, taxes and shipping. Business Response /* (4000, 9, 2021/09/20) */ September 20, 2021 RE: BBB Case # XXXXXXXX ******* ******* To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on August 4, 2021, Mr. ******* purchased our Buy One Get One Free promotion of two (2) bottles of ******* through our website. The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. This special introductory price of ****** plus ***** is only available to customers enrolling in the auto-shipment program as advertised on our website and agreed by Mr. ******* before completing the purchase. For all other customers, the retail price for this product is ****** per month. Therefore, customers save 50% on their first order with monthly auto-ship. Per the terms of our Save with Monthly Auto-ship program, after the first order, the customer will receive the suggested optimal supply of two 60-count bottles of ******* every month, for a total of ****** ******* per bottle) plus ***** shipping and handling and any applicable sales tax. Following Mr. ******* acceptance of our Save with Monthly Auto-ship program, on September 3, 2021 Mr. ******* was charged accordingly. However, after receipt of Mr. ******* rebuttal, we attempted to reach Mr. ******* in multiple opportunities without success. Our intent at reaching Mr. ******* was to advise that he received at least a 30% discount on each bottle purchased through the auto-ship program, based on the terms explained above. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For the last 8 months after I received my order and I could cancel at anytime according to the companies agreement. They have continued to take payment out of my bank account. I have returned the product multiple times and have continued to call to cancel but they still have not canceled. I did everything according to their cancellation policy.

  

  Business response

  09/24/2021

  Business Response /* (1000, 5, 2021/09/07) */ September 7, 2021 RE: BBB Case # XXXXXXXX ******* ****** To Whom It May Concern, We are writing in reference to the complaint referenced above. After reviewing Mr. ******' account, we can confirm that on November 24, 2020, he purchased our Buy One Get One Free promotion of two (2) bottles of ******** When he placed his first order, he also added two other products at a first order promotional price, ********** and ************ The promotions included a subscription into our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase. We acknowledge that Mr. ****** did contact us on Febuary 10, 2021 requesting to cancel his subscriptions. We regret that during the call, only the OmegaXL subscription was canceled and his two other subscriptions remained active. Mr. ****** called us again on July 30, 2021 and the remaining subscriptions were canceled as requested. We attempted to reach Mr. ****** upon receipt of this complaint, but were unsuccessful to let him know that he will receive a full refund for all ********** and *********** orders that shipped after he contacted us on February 10. Please allow 1-3 business days for processing. We sincerely apologize for any inconvenience Mr. ****** may have experienced. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX

• Initial Complaint

  08/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the product in June 2021 and just finished using all of both the 2 bottles and it didn't work not only did it not work but I was told I couldn't get my money refunded back! So I fill as though I was scammed!

  

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/24) */ August 24, 2021 RE: BBB Case # XXXXXXXX ****** ****** To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on June 5, 2021, Mr. ****** purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL. The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase and included a 60-day money back guarantee from the initial date of purchase. On June 17, 2021, we canceled Mr. ******' subscription per his request. On August 20, 2021 Mr. ****** called us back requesting a refund and was advised that he was no longer eligible for the 60-day money back guarantee as his 60 days expired on August 5, 2021. We attempted to reach Mr. ****** upon receipt of this complaint on August 23, 2021, but were unsuccessful. Our attempt to reach Mr. ****** was to advise, that although Mr. ******' refund request was outside of the money back guarantee period, a courtesy refund for his last order (minus shipping) was submitted. Please allow 1-3 business days for the refund to process. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX Consumer Response /* (2000, 7, 2021/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Monies refunded back into my account thank you. End statement. But the stuff still didn't work!

• Initial Complaint

  08/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Started my account 7-11-21 with ***** *** It was for my sister having pain issues after she stopped her pain medication. The 1st shipment cost me $51.24 for 2 bottles (buy 1/get 1 free) and was deducted from my bank acct. on 7-11-21. The 2nd shipment was deducted on 8-12-21 for 2 bottles costing me $84.04. Every 30 days, on what they call "auto ship", 2 more bottles will be sent to my sister and another $84.04 taken out of my bank account. I called 8-17-21 to tell them that we are sending back 3 unopened bottles, since my sister is not going to use them anymore, and expecting a refund for those 3 bottles; I also said I would be closing the account once they received the items. They sent me an e-mail, after the call, saying they updated my account-as requested-to cancel due to auto-ship. The product is being sent back next week and I worry that they will try to get out of paying back my money totaling $109.93. Just need help from you to get it back. Thank you.

  

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/23) */ August 23, 2021 RE: BBB Case # XXXXXXXX ********* ******* To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on July 11, 2021, Mrs. ******* purchased our Buy One Get One Free promotion of two (2) bottles of ******* through our website. The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase. On August 12, 2021 Ms. ******* contacted us requesting to cancel her account but changed her mind after speaking with an agent and decided to defer her shipments instead until November 9, 2021. We spoke with her again on August 17, 2021. During that call, she advised she wanted to cancel her account and return the products for a refund. Ms. ******* was advised to return any empty bottles, within 30 days of the cancellation date, to receive a refund of the purchase price (minus any shipping and handling) per the terms of our money back guarantee. All future shipments were canceled as requested. We spoke to Ms. ******* again following receipt of this complaint and advised her that we would process a refund for all orders (minus shipping) and as a courtesy, she does not need to return the product. Please allow 1-3 business days for processing. We sincerely apologize for any inconvenience Ms. ******* may have experienced. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX Consumer Response /* (2000, 7, 2021/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) We spoke on the phone regarding their decision and the money was refunded on 8-20-21 and the account cancelled for any future shipments.

• Initial Complaint

  08/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After hearing about this product I called ***** ** on 6/14/21, after asking questions and getting more details, I told them I didn't want auto shipment in 30 days and that I wanted the 60 days to try it first being they had a 60 day money back guarantee I placed a order. It was a buy one get one free promotion I paid $46.90. On 7/16/21 without my permission my checking account was charged by them $76.93, I called them upset because they were not supposed to until they heard from me within the 60days that I wanted it. I requested they cancel and return my money now.They answered I'm sorry I can't do that until we get the product back I replied don't ship it I don't want it they said they couldn't stop it, I had to wait to get it and send it back which after 7 more days I did, return it tracking # USPS XXXX XXXX XXXX XXXX XXXX XX I requested my total money back when I called on 7/30/21 because the product had not worked for me as they stated. I want my total of $123.83 back. Not done

  

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/06) */ August 6, 2021 RE: BBB Case # XXXXXXXX ***** ****** To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on June 14, 2021, Mrs. ****** purchased our Buy One Get One Free promotion of two (2) bottles of ******** The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. After reviewing the recorded sales call we were able to verify that the terms of the auto-shipment were accepted before completing the purchase. We are happy to have spoken with Mrs. ****** on July 16, 2021. During that call we advised Mrs. ****** to return the unused portion of the product, including any empty bottles, within 30 days of the cancellation date to receive a refund of the purchase price (minus any shipping and handling) per the terms of our money back guarantee. We attempted to reach Mrs. ****** upon receipt of this complaint on August 4, 2021, but were unsuccessful. Our attempt to reach Mrs. ****** was to advise that we have not yet received the returned items, however, as a courtesy, a refund for her orders has been submitted. Please allow 1-3 business days for processing. We sincerely apologize for any inconvenience Mrs. ****** may have experienced. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX

• Initial Complaint

  07/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  see Attached document ********** t************** - u************************* **********************.*******/attachment/?c=XXXXXXXX

  

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/07/29) */ July 29, 2021 RE: BBB Case # XXXXXXXX **** ****** To Whom It May Concern, We are writing in reference to the complaint cited above. After reviewing the account, we can confirm that on November 8, 2021, Mrs. ****** purchased our Buy One Get One Free promotion of two (2) bottles of ******* through our website. The promotion included a subscription into our convenient auto-shipment program that could be canceled at any time. The terms of the auto-shipment were accepted before completing the purchase. We are happy to have spoken with Mrs. ****** upon receipt of this complaint on July 27, 2021. During that call we advised Mrs. ****** that we were unable to locate any previous calls regarding her request to cancel however all future shipments have now been canceled and a full refund for her last two orders have been submitted. Please allow 1-3 business days for processing. We sincerely apologize for any inconvenience Mrs. ****** *** have experienced with us. We welcome any future requests via our Customer Service line at X-XXX-XXX-XXXX or *******@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared. Sincerely, Great HealthWorks 4150 SW 28th Way Ft. Lauderdale, FL XXXXX XXX-XXX-XXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩