Medicare
USA Medicare Advisors Insurance Agency, LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My phone number is on the do not call list, has been for some time. What this company does, as well as others, they use overseas call centers to call first (in my case 20-30 times a day for the last 2 years) and then transfer the calls to a state side salesman. Over seas call centers can’t get in trouble for calling numbers on the do not call list, believe me I have tried. So I must make a complaint against companies like this one who hired them to do that. I am 30 years away from Medicare, so I don’t even need what they are selling. I just want these calls to end and fear they never will.Business response
04/20/2022
Good Day,
We appreciate you reaching out to us regarding this matter. It is unfortunate that this type of scenario often occurs in not just the insurance business, but in the phone sales industry altogether. USA Medicare Advisors takes great pride in brand management, and doing good business is integral to upholding our company's reputation nationwide. We have a five-star rating on Google and receive positive feedback daily through consumer satisfaction reviews. However, there are thousands of competing agencies and independent agents who sell similar insurance products across the country and have company names that sound like ours. Since we have such a strong internet presence, often consumers think that it is our agency, or one of our representatives calling them when we are not. To keep things compliant, our dedicated IT Department diligently adheres to the National Do Not Call List and the evolving Telephone Consumer Protection Act of 1991. We can provide call logs and records that this complainant's contact number is also on our internal Do Not Call List, therefore, these excessive calls that were allegedly made by USA Medicare Advisors to this consumer, were likely from someone else. We continue to improve our technology and operating procedures to keep in accordance with our brand. The Better Business Bureau can rest assured that this individual, and anyone looking not to be contacted, will not be harassed by USA Medicare Advisors.
Thank you for your time,**** ******** - President
USA Medicare Advisors
www.usamedicareadvisors.com
6451 N Federal Highway Ste 500
Fort Lauderdale, FL 33308
************** Office
****) ***-**** Cell
****)***-**** Fax
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Contact Information
6451 N Federal Hwy STE 500
Fort Lauderdale, FL 33308-1416
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.