Business Profile

Moving Brokers

Nationwide Moving Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Complaints

Customer Complaints Summary

26 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First and foremost after I made the issue known to the company representatives and let them know. I wanted to speak to the owner because everyone was so rude that I spoke to. They have now blocked my phone number and will not answer my phone calls or emails. They also have refund policy so I dont understand if you did not provide me the service then what is the issue with returning my money. On the phone, the representative ******* quoted us for ****************************************************************** my storage unit and her separate storage unit. He had us pay an additional *************************************************************************************************************************** the contract is every item that is within both of our storage units. Then when the delivery guys got there, they said they could only take her storage unit which was 400 ft. but they shouldve been taking both of our storage units which equal a total of 1200 cubic feet so someone in our office messed up and put the wrong amount and quoted us the wrong amount and then the day of our delivery they wanted us to pay almost an additional 3000 to 4000 because of their mistake so we told them just leave our things because they were saying they couldnt bring everything and we wanted a refund now everybody that we speak to is rude catches the attitude and tells us that we cant get a refund. All we can do is apply it to another trip. I dont feel safe with them touching my property now and they told us that we would have to pay almost an additional $4000 plus especially since youve blocked my phone number your representatives have been rudeI dont wanna do business with them we just want our money back. and we did not receive any callbacks that were promised to us
Business Response
Date: 02/25/2025
Hello *** *******
I'd like to clarify the situation.When you initially booked the service, you provided an inventory list that detailed 44 items, totaling 418 cubic feet of storage. You stated you had two storage units and neither one of them was full. Based on this information, we dispatched a truck to pick up your belongings. Upon arrival, you had two storage units: a 10x10 unit that was completely full, and a 10x5 unit that was almost completely full. This amounted to approximately ***** cubic feet, which was significantly more than the 418 cubic feet you originally stated. Due to this discrepancy, our movers informed you that additional charges would apply for the extra space. Unfortunately, you opted not to proceed with the move under these terms and requested a refund. As per our policy, refunds are not applicable in cases where services have been rendered or when the issue lies with incorrect estimates provided by the customer. We understand this situation was unexpected, but we believe our team was transparent about the additional charges for the extra space. We regret that communication has not been as smooth as it should have been, and we take your concerns about our team's professionalism seriously. We are committed to resolving any misunderstandings and would be happy to assist you in any way possible. Please feel free to reach out to us again, and we will ensure you receive a prompt response.
Customer Answer
Date: 02/28/2025
Nationwide moving Llc response is entirely a lie. I have been calling the office since last week and I have left several voicemails. I have proof of me calling and leaving voicemail ************. Ive also had verified people that are able to call on my behalf leave voicemails and no return calls. No one has returned my call plus the last agent and I spoke to told me they were going to listen to the recorded phone call where the agent was told multiple times that the storage unit that was 5 x 10 was completely full and the second storage unit that was a 10 x 10 was not full. I never received that return call and I also never received a call back from any of the voicemails Ive left the services were not provided to us. None of our items were delivered to us, and our item still remain in our storage unit due to the incorrect information being placed on our order by their representative. We try to handle this in a different way through the company, but every agent we spoke to was rude and told us we would need to speak to the owners. We have yet to speak to the owners because no one will return our phone calls and we just want our money returned back to us Because the services were not provided and we relocated from ******** to ***** and have absolutely none of our property so we will prefer not to continue business with this company and receive our refund so we can find another company that agents make sure it are giving out accurate information and dont blame the customer for that so we can get our property. I dont understand why they are being so difficult And able to respond to the Better Business Bureau, but will not return none of our phone calls. This has not been resolved, and we need to speak to the owners and also receive our refund because we did not receive our services. Also, I was informed that the company records all of their calls and I requested that return back after they listen to the call and nobody has returned that call. I would like transcripts of all communications between me and this company as well because they are lying.
Customer Answer
Date: 02/28/2025

Complaint: 22981477

I am rejecting this response because:Nationwide moving Llc response is entirely a lie. I have been calling the office since last week and I have left several voicemails. I have proof of me calling and leaving voicemails. Ive also had verified people that are able to call on my behalf leave voicemails and no return calls. No one has returned my call plus the last agent and I spoke to told me they were going to listen to the recorded phone call where the agent was told multiple times that the storage unit that was 5 x 10 was completely full and the second storage unit that was a 10 x 10 was not full. I never received that return call and I also never received a call back from any of the voicemails Ive left the services were not provided to us. None of our items were delivered to us, and our item still remain in our storage unit due to the incorrect information being placed on our order by their representative. We try to handle this in a different way through the company, but every agent we spoke to was rude and told us we would need to speak to the owners. We have yet to speak to the owners because no one will return our phone calls and we just want our money returned back to us Because the services were not provided and we relocated from ******** to ***** and have absolutely none of our property so we will prefer not to continue business with this company and receive our refund so we can find another company that agents make sure it are giving out accurate information and dont blame the customer for that so we can get our property. I dont understand why they are being so difficult And able to respond to the Better Business Bureau, but will not return none of our phone calls. This has not been resolved, and we need to speak to the owners and also receive our refund because we did not receive our services. Also, I was informed that the company records all of their calls and I requested that return back after they listen to the call and nobody has returned that call. I would like transcripts of all communications between me and this company as well because they are lying.

Sincerely,

*** *******
Business Response
Date: 03/10/2025
When you initially provided my representative with the size and dimensions of your two storage units, you informed us that both units were less than half full. Based on this, we created an inventory list for you, at which time you stated that you had only 44 items in total. These 44 items amounted to 418 cubic feet, or approximately ***** lbs. However, once the movers arrived at your storage units, it became clear that both the 10x10 and 10x5 units were nearly full. In fact, an additional 682 cubic feet were added to the original 418 cubic feet estimate, bringing the total to ***** cubic feet. If the two units had been completely full, the total cubic footage would have been *****. Therefore, both units were much closer to being full, rather than the 50% full estimate you initially provided. This is a common occurrence with storage unit moves, as customers often forget to account for everything stored inside. I would have been more than happy to conduct another inventory with you to clarify the additional items; however, you did not give us the opportunity to do so. Best of luck to you.
Customer Answer
Date: 03/10/2025

Complaint: 22981477

I am rejecting this response because: we have yet to speak to the owners we have left multiple voicemails. Nobody has returned the call and we requested to hear the call that we had with the representative and nobody has given us that this is a scam. The services were not provided in order asking for a refund of $816. You did not move our property from ******** to *****. I dont understand what the issue is, and yall will not answer the phone. I have proof that you will not answer the phone to try to rectify this. Nobody has returned. Any calls in the service was not provided to us. You also have no refund policy on your website or the contract so I dont understand what the issue is with giving us a refund if the services were not provided. The next step will be court because no one will call us back or release the transcript of the call and no service was provided.

Sincerely,

*** *******
Initial Complaint
Date:02/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 6th, 2024, ****** ******* of Nationwide Moving US DOT: ******* provided me with a quote for my interstate move. I was relocating from ************ to ******* ** on January 30th, 2025. Throughout the phone call, ****** ******* misrepresented his company as an actual moving company and never mentioned that he was a broker. In fact, he stated that his moving company owned a warehouse in ******, ** and that they had trucks that regularly made deliveries to the warehouse. He said that they needed to fill up these trucks on their return trips and hence, would be able to offer huge discounts on moves for this route. We went through my inventory one by one starting from the living room and down to the bedrooms, and he wrote down all the items I wanted to move. He then gave me a quote for the move totaling $2,328.35. He wanted me to make a deposit of $828.35 by credit card immediately while the balance payment of $1500 would be made during pickup ($750) and final delivery ($750). ****** offered me over 70% discount on the move which he claimed was approved by his dispatcher. Though Jerrids quote was abnormally low for the distance I was moving, I believed him because he claimed they had their own trucks that regularly made deliveries to their Easton warehouse, and so they would need to fill them up to prevent them from driving back empty. About 4 hours later, on same day, I received a text message from ****** that the owner of Nationwide Moving Solutions was willing to give me an additional discount of $400 and would drop the price to $1,978.35. He also mentioned that to get the additional discount, the agreement needed to be signed the same evening, as they wanted to lock up the transaction. We discussed the offer on phone, and I agreed to the new discount, so he gave me a new moving quote for $1979.64. The rest of the complaint is in the attached documents as I have run out of character space.
Business Response
Date: 03/10/2025
I apologize if you felt misled during the booking process with our representative. We make it a priority to train all of our representatives to clearly communicate that we are brokers and to highlight the advantages of working with an experienced broker during your move So rather than having to research multiple moving companies, compare quotes, and read reviews, we do all the work for you. This saves you time and effort during what is often a stressful and time-consuming process. All of our carrier affiliates are rated A or B on major platforms, including BBB, ******, Yelp, and others. Additionally,we ensure that each of our affiliates are compliant and in good standing with the **************************** and maintains up-to-date insurance *********** keep you informed, we also notify you of the carrier assigned to your move 3 to 5 days prior to your first available move date. Unfortunately, we never had the opportunity to assist with your move as it was canceled. On December 6, 2024, you explicitly acknowledged and accepted our Terms and Conditions, including the cancellation policy, by electronically signing the estimate on that date. Please find the attached estimate, which clearly shows that Mr. **** was aware of and agreed to our Terms and Conditions. The document includes an electronic signature link, a checkbox to agree to the terms, and fields to input both name and email address right next to the 3-day cancellation policy that is in bold print for you to see. As stated in Section 4 of our Terms and Conditions,Nationwide Moving Solutions LLC operates as a licensed interstate moving coordinator/shipper agent/broker/carrier. We may occasionally coordinate the transportation of goods through an *****-authorized motor carrier, whose charges will be based on its published tariff. Both estimated and final charges will reflect the carriers tariff, which is available upon reasonable request. Since the move was canceled outside of the cancellation window, the deposit is non-refundable. Thank you for your understanding, and we wish you the best.
Customer Answer
Date: 03/15/2025

Complaint: 22979936

I am rejecting this response because:
First, I never formally signed any agreement electronically.If making the payment using my credit card represents agreeing to the terms,then so be it. The movers I eventually used went through every line item in their contract with me, and I had to electronically initial every page, before signing the document. That shows integrity. Second, in your reply, you never addressed any of the allegations I made. ****** ******* was no rookie. He was calculated and intentionally deceptive from start to finish, and this was definitely not the first time he had repeated this routine to other unsuspecting clients to win a business. He lied about Nationwide moving solutions owning a warehouse in ******, **; he lied about being a moving company with several trucks, he also intentionally removed items from my inventory list in order to present a lower bid. ****** ******* admitted that he had the recording of the phone call, and that he saved it. This is fraudulent practice and reflects very poorly on the reputation of Nationwide moving solutions. I have formally filed a case with the ***** and will continue to pursue justice through any means possible including creating awareness online and on any social media platforms to warn other potential clients of the dubious practices of your establishment. If your company has any iota of credibility,you should have refunded my $629.00 by now, but holding on to my money despite all the facts implies that this is a regular occurring acceptable practice at your company. I expect a full refund of my deposit which was deceitfully obtained and an apology for all the inconveniences created by your actions.
Sincerely,

******* ******-ovia
Business Response
Date: 03/21/2025
First, I would like to clarify that the estimate you received was indeed formally signed by you. Attached is a copy of the signed estimate dated 12.6.24, which you agreed to at the time of booking. While we understand that electronic processes can sometimes be unfamiliar or feel different compared to traditional methods, the signed estimate serves as confirmation of your agreement to the terms provided. Weve attached this for your review to ensure full transparency.
Regarding the specific allegations you mentioned, we are genuinely sorry to hear that you feel this way, but we stand by the professionalism and integrity of our team, including ******. He is a valued member of our team with extensive experience in the moving industry. We are confident that his interactions were aligned with the best interests of your move. The details he provided to you regarding the operations of your move, including the location of the warehouse in ************, ** were accurate as per the information available at the time.
As brokers, we are required to inform you of the carrier assigned to your move at least 3-5 days prior to your first available move date. Please refer to Section 4 of our Terms and Conditions, which you agreed to upon booking your move:
"customer has ********************. as a ********************** coordinator/shipper agent/broker and not to handle or otherwise participate in a move as a carrier. in acting as a shipper agent only, nationwide moving solutions llc. is not responsible for any acts or omissions of the carrier or its employees or agents. customer must pursue the carrier for all claims for property damage, personal injury, or death, including, without limitation, any claims for damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims. nationwide moving solutions llc. will act on behalf of the customer in resolving any claims or delay issues with the carrier. the carrier's maximum liability is limited to the lesser of the following: (a) the amount of the actual loss or damage, (b) an amount equal to sixty cents (60 cents) per pound multiplied by the actual weight (in pounds) of the lost or damaged article, or (c) the lump sum declared value."
Please note that while Nationwide Moving Solutions LLC. is not the carrier,we work closely with the carriers to ensure your move is as smooth as possible. Using a moving broker for your household goods offers several benefits. From scheduling pickup and delivery times to ensuring that your items are properly packed and handled. A moving broker acts as a central point of contact, managing all the logistics. They take care of scheduling and oversee the coordination between you and the moving company, which reduces your stress and ensures everything runs according to plan. Knowing that you have an experienced professional handling your move provides peace of mind. Brokers work with vetted movers, ensuring that your belongings are in good hands.Should any issues arise during the move, brokers are there to resolve problems,advocate on your behalf, and ensure that any challenges are handled efficiently. If there were discrepancies, they were unintentional,and we apologize for any confusion this may have caused. We understand your frustration with the situation, but we do not agree with your assessment of the events. As for the deposit, it was processed in accordance with the terms you agreed to, and any refunds or adjustments would be handled as per those terms. Again, we apologize for any inconvenience caused, and we are committed to addressing all matters fairly. If you would like to discuss this further or have any questions about the signed estimate,please don't hesitate to reach out directly.
Customer Answer
Date: 03/30/2025

Complaint: 22979936

I am rejecting this response because:
It does not address the issues. I am not going to engage in a tussle over how online signatory works. It doesnt matter under the current circumstances. You keep deflecting from the crux of the matter.
Lets assume that I agreed to the terms of the contract and signed the document electronically. The agreement was based on the fact that your employee was honest and genuine about the representation of your business and the services it offered.If a thrift store presented itself as a bank and a customer agreed to business terms based on that representation, that agreement cannot hold in a court of law.
****** lied to me multiple times about owning a warehouse in ******, ** and owning a fleet of trucks to service my move from ** to ** which was a violation of trust. The misrepresentation of the business and the services it offered automatically voided the contract.
In addition, ****** was dubious by intentionally removing items from my inventory list in order to offer a pricing that was more competitive. Discovering all of these unethical practices left me in a state of limbo and anxiousness which led to mental torture for an extended period of time. I no longer had any confidence in the company I was dealing with and was afraid that I could lose my entire belongings. I am still recovering from the impasse of all of this and the longer you drag this on, the more damage you are creating.
All I have asked for is a full refund of my deposit of $629.64 so that I can move on, but Nationwide Moving Solutions has refused to consent despite having all the facts to make the right decision. It speaks volumes about the ethical standard of your company,and that this kind of conduct by ****** is not only condoned, but encouraged.

Sincerely,

******* ******-ovia
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/08/2025 I phoned for a moving quote. I was contacted by Nationwide Moving Solutions by phone and spoke with *** and ***** to set up a tentative reservation/move date of 02/28/2025. On 01/10/2025 I was charged a deposit of $662.00 from my **** ABLE Now disability account by *********************************************. Payment #**********.On 02/08/2025, I canceled the job #N3898400 because due to circumstances beyond my control, I am not moving at any time during the next year. I called the phone numbers provided, #************ and #************ and left voice messages with cancelation details. Also, on 02/08/2025, at 8:42 am, I emailed ****************************** and left a written message to cancel the job order and requested my refund. On 02/10/2025 I spoke with ***** and she instructed me to contact *********************************** which I did at 11:14 am. On 02/11/2025 at 11:55 am I again emailed *** ***** and requested my full refund. I attempted to contact through emails to ************************************************, specifically requesting a full refund of my $662.77 payment to my ****. After several attempts and saved communications. I have not had a response from the business. It is still well before the 5-business day, before first available pickup.I feel this is a scam and a predatory business practice which disproportionally affects the disabled and elderly. All I want is a full refund and to cancel the tentative job which was canceled a full month before the tentative reservation date.
Customer Answer
Date: 02/15/2025
No moving services were provided to me by Nationwide Moving Solutions. The move job was never performed because it was canceled. I just want my full refund which was charged to my **** ABLE now Disability account. Thank you.
Business Response
Date: 02/24/2025
Hello Ma'am - you booked your move with our company on 1/8/25 with 2/27-2/28/25 as your move dates. You sent an email on 2/10/25 asking us to cancel the move. We called and emailed you letting you know that the deposit is not refundable. Please refer to the Terms and Conditions that you agreed to on the day of booking:
Electronic Signature:
Customer agrees to all terms and conditions of this contract. If customer cancels within 5 Business days of the first available pick up date deposit is nonrefundable. Customers deposit is only refundable if written notice is given to Nationwide Moving Solutions LLC within 72 hours of electronically signing this document minus 10% for administrative fees.

Document Emailed On: Wednesday, 01/08/2025 04:53:57 PM (ET)
Document Signature Name: ********* ***
Document Signature Email: ***********************
Document Signature Date: Wednesday, 01/08/2025 05:08:14 PM (ET)
Document Signature IP Address: x5.***.2x2.x1
Internet Browser: Chrome
Customer Answer
Date: 02/27/2025

Complaint: 22943685

I am rejecting this response because: Before I committed to "lock in" the estimate quote by making any payment with my disability account **** card I specifically asked ***, "In the event that something happened where I could not move, would I get my money back?" He responded, "Yes" that my "payment would be "refunded". He told me that my move could be coordinated with another in ******, ** a town near ***********, **. I believe the conversation was being recorded. His affirmative response is what prompted me to make the decision to make a payment for the tentative move date of 02/28/2025.
I needed this information, because I am disabled, having only SSDI extremely **********, and have a housing choice voucher which would have to be transferred between states. These housing agencies' porting timelines are beyond my control. The handicap accessible apartment that I anticipated moving into had a resident who intended to relocate to a nursing home. However, the resident found that services could be provided in the home. Therefore, I no longer had an accessible apartment to move to. I have applied to several apartment, however, can only be placed on waitlists, as there is a nation housing shortage.
As a reasonable accommodation, kindly fully refund my payment of $662.77.
Sincerely,

********* ***
Customer Answer
Date: 02/27/2025
No services were provided by Nationwide Moving. Due to my disabilities which impacts this business transaction, I have asked for a reasonable accommodation in requesting a full return of my payment, which was made through my ******* now ABLE **** card. It is a 529A special account for persons with disabilities to achieve a better life experience.
Granting this reasonable accommodation does not create a financial or administrative hardship for the merchant, nor does cause a fundamental change in the operation of the business.
All I'm asking for is a fair resolution; a full refund. No mention of any time frame to change or cancel was discussed, prior to authorizing my payment to "lock in" the tentative moving estimate quote.
This deceptive and unclear business practice disproportionately targets older persons and people with disabilities.
Thank you for your understanding and assistance in this matter.
Business Response
Date: 03/12/2025
Hello Ma'am - You booked your move with our company on 1/8/25. During the booking process you agreed to our Terms and Conditions including our Cancellation Policy that is listed in bold print for you to read prior to signing the document. Keep in mind you were on our calendar for pickup for over a month prior to cancelling. We held that space for you. I will attach a copy of the estimate you signed as well as the cancellation policy you agreed to. On 2/8/25 you did contact our office to cancel the move. ***** informed you that you needed to send an email over to The Support Team to properly cancel the move - as stated in our contract. Please see refund policy you agreed to.
Electronic Signature:
Customer agrees to all terms and conditions of this contract. If customer cancels within 5 Business days of the first available pick up date deposit is nonrefundable. Customers deposit is only refundable if written notice is given to Nationwide Moving Solutions LLC within 72 hours of electronically signing this document minus 10% for administrative fees.

Document Emailed On: Wednesday, 01/08/2025 04:53:57 PM (ET)
Document Signature Name: ********* ***
Document Signature Email: **************************
Document Signature Date: Wednesday, 01/08/2025 05:08:14 PM (ET)
Document Signature IP Address: 35.***.***.xx
Internet Browser: Chrome
Customer Answer
Date: 03/12/2025

Complaint: 22943685

I am rejecting this response because: Firstly, I called a local moving company to inquire about moving services and left a voice message. I was unaware that the "movers" who called me back were actually brokers operating under the name Nationwide Moving Solutions. Representatives at Nationwide Moving Solutions never disclosed that this was not the actual moving company I called. ***, ***** and ***** were never clear that this company was not a local moving company.
I did not cancel within 5 Business days of the first available pickup date. I was never notified of any available pick-up date. This was a "floating" reservation estimate, for February 28, 2025. In fact, I was assured that there would be no change penalties for requests made 5 business days prior to the first available pick-up date. I could change my move plan without penalty with the quoted estimate price honored for 12 months.
In addition to a phone call to *****, I did inform Nationwide moving Solutions of my cancelation in writing, on Saturday February 8th at 8:42 AM, Monday February 10th at 11:14 am and, Tuesday February 11th at 10:55 am. This is ample notice, and necessary due to disabilities and related factors beyond my control. I am disabled and have a housing voucher in which processing, and housing availability, is beyond my control. Due to disability, I was unable to provide written notice within 72 hours.
I request a reasonable accommodation; In my individual case please grant an exception to your refund policy, and to allow my deposit to be returned to me so that I may access alternative housing and live in the community as equally as others. Withholding my deposit constitutes an undue financial hardship for me, as I have extremely limited fixed income.
Granting this accommodation request would not constitute an undue financial hardship for Nationwide Moving Solutions, nor fundamentally alter the nature of the business.
In the interest of settling this dispute amicably I would accept a refund of my deposit minus 10% for administrative fees. Therefore, a refund of $596.50 is reasonable.
Sincerely,
********* ***
Business Response
Date: 03/21/2025
Thank you for sharing your feedback. Please allow us to clarify a few points regarding your move and our Terms and Conditions, which were agreed to when you signed the estimate on January 8, 2025. When you booked your move, you were provided with a document that clearly outlined our Terms and Conditions, including our cancellation policy. This document, which was electronically signed by you, included a section with the cancellation policy in bold lettering, and you were prompted to confirm your agreement by checking a box and entering both your name and email address. We understand that you made multiple attempts to cancel your move, and we appreciate your communication. However, per our cancellation policy, If customer cancels within 5 Business days of the first available pick-up date deposit is nonrefundable. Customers deposit is only refundable if written notice is given to Nationwide Moving Solutions LLC within 72 hours of electronically signing this document, minus 10% for administrative fees. Your request to cancel was received after that window, on February 10, 2025, which unfortunately falls outside of our policy guidelines. We genuinely empathize with your situation and understand the difficulties you have encountered, especially given your disability and housing circumstances. While we are unable to make an exception to our policy,we want to ensure that your concerns are heard and respected. Once again, we regret any inconvenience this situation has caused and thank you for your understanding.
Initial Complaint
Date:02/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had an agreement with Nationwide Moving Solutions to move belongings from ******* to ******. Paid a 10% deposit ($460) for the move. They contracted a mover who showed up to my property 2 days late, then tripled the price of our agreement on the spot. I told him not to touch my stuff until I spoke with Nationwide. Nationwide became unresponsive and difficult to communicate with. The contracted mover stole $1000 of my personal property and the move was never conducted. I flew out and completed the move myself instead of attempting to reschedule the move with their business because at this point they had already lost my trust in their ability to do the job. They refused to refund the $460 deposit even after filing a claim with my bank. They extended the need for me to rent the storage unit another month ($212) over their failure to move my items. And the contracted mover walked off with $1000 of my personal belongings.
Business Response
Date: 02/24/2025
I would like to clarify the details regarding *** ********* move scheduled for 12/5/24. *** ******** initially booked the move with us and paid a deposit of $460.68. During the booking process, he provided an inventory of a 10x14x5 storage unit, which was approximately 50% full, as stated in the contract. Based on this information, we dispatched a truck to the pickup location, The manager of the storage facility was on-site. Upon arrival, it was discovered that the storage unit was actually full, and *** ********* belongings required 700 cubic feet of space, not the 50% as initially stated. Additionally, there were several unpacked items that would incur additional packing fees. At this point, the dispatch manager from Nationwide was in communication with *** ********, who indicated that he no longer wished to move forward with the move and preferred to handle the relocation himself. As a result, the facility manager locked the unit, and the movers left the premises. Please be assured that the movers were never left unattended in the unit and there was no opportunity for any items to be stolen.
Customer Answer
Date: 04/01/2025
I explained to the moving company that it was a 10x14 unit filled up to roughly about 5 feet tall. It's a normal ceiling, I thought it could've been either an 8 or 10 foot ceiling. Who makes a storage unit only 5 feet tall? Their mover showed up and immediately told me that it's not a 10x14 unit, but that it's actually a 14x14 unit and they will be charging me 3x the amount of our initial agreement. Those claims are 100% FALSE, so I told them, "I no longer trust them to move my stuff, if on the day they go to pick it up, they're going to lie about the space needed for the move. That is why I said I will do it myself, because I was operating on a tight schedule and I could no longer afford anymore delays."

The only way I could guarantee there wouldn't be any delays is if I went and got it myself, that's why I wanted my money back. They refused. So to me it seems that they can collect the deposit, then change the quote to anything they want it to be and keep your money when you refuse the new quote.

Attached are the dimensions of my storage unit from my public storage profile, the updated quote from their mover for a need of 1000 cubic feet, and the rental truck I ended up moving all of my stuff in, which was a 15' uhaul truck which has a maximum capacity of 764 cu ft..

If his quote of needing 1000 cubic feet to move my belongings was accurate, how was I able to fit all of my stuff into a 15' box truck? Therefore, my initial estimate of needing about 700 cu ft was indeed accurate and they refused to rebook my unit for the price we initially agreed upon. Hence why I did it myself.
Customer Answer
Date: 04/01/2025
The 1000 cu ft quote from the driver they booked.
Customer Answer
Date: 04/01/2025
Driver's Quote
Customer Answer
Date: 04/01/2025
Trying to upload the driver quote as the correct file type
Business Response
Date: 04/09/2025
Again, please be assured that the movers were never left unattended in the unit and there was no opportunity for any items to be stolen. Regarding the storage unit size, we based our initial estimate on the information provided. The dimensions you mentioned (10x14) were not consistent with the actual space once the movers arrived, which is why they had to reassess the required cubic footage. Our team strives to give honest and accurate assessments, and our movers are trained to ensure that we meet your needs while being transparent about potential changes to pricing when adjustments are required. We understand that you decided to move your belongings yourself, but its essential to highlight that our team was only offering the most accurate quote based on the space needed to move everything. The discrepancy in the truck size and cubic footage you mentioned is also worth noting while your 15' U-Haul truck may have been sufficient, our estimate was made with the specific needs of your items in mind, which might differ slightly from what you experienced. Ultimately, we always aim to provide a fair and reliable service, and we regret that we couldnt meet your expectations in this case. We appreciate your feedback, and if you have any further concerns, we are happy to address them directly.
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Nationwide solutions to move me from ************ to *******. The initial quote was $2475. By the Movers I finished packing all of my stuff into the truck. The gentleman told me that the total was now.$3999 And because I was paying by credit card, I had to pay everything at once. So total payment was made At the time that they picked everything up. They were supposed to be there on December 17 showed up on December 18. I was told my Property would be delivered within 3 to 5 days. On Saturday, December 21, I received a phone call stating the delivery driver would be there by 10 PM. I then continue to receive updates the night. The delivery driver did not show up until 3:45 AM. He was by himself. I had to assist him in unloading large furniture. Many of my items were broken. I was told that they would reassemble everything that they took apart. The driver refused to put my back together. I was also told that not all of my belongings were on that truck and there would be another delivery at a later . I then contacted the moving company and was told my belongings would arrive sometime after the first of the year. On January 1 more of my items were received but not all of them. I am still missing over 10 boxes worth of my belongings,including many of my personal items such as childhood photos, my childrens childhood and birth photos items that cannot be replaced. I have reached out to the several times they are no longer returning my phone calls or my emails.
Business Response
Date: 02/24/2025
Mrs. ****** booked her move on 11/15/24 and provided an inventory that consisted of 93 pieces and she paid a deposit of $789.92. On 12/16/24 she updated her inventory with our ***************** manager to include 101 pieces and she was charged an additional $250. On 12/16/24 A-Class moving and storage signed our job acceptance form and agreed to pick Mrs.******* ***** up on 12/18/24. The backup date is listed on the estimate and was agreed to by the customer. The first delivery took place on 12/22/24 and the second delivery took place on 1/1/25. Nationwide notified the carrier immediately about the 10 boxes she claimed to be missing. A-Class said the 10 boxes could not be located and claim information had been sent to Ms. ******* Nationwide followed up via email to make sure the customer received the claim ************** date, no claim has been filed for the missing boxes.
Customer Answer
Date: 02/24/2025

Complaint: 22918599

I am rejecting this response because: I have not received any form to fill out to file any sort of claim. I have not received any emails containing any links to file any such claims. I have attempted several times to contact Nationwide and my emails have not been answered to

Sincerely,

***** ******
Business Response
Date: 03/06/2025
Hello Ma'am - we did respond to your emails. We also provided you with the Claim information again via email. You have 90 days after the delivery to file a claim. If you need assistance you can call me directly at ************.
Customer Answer
Date: 03/10/2025

Complaint: 22918599

I am rejecting this response because: I have not received any information in regards to claims. The items missing do not have a price value as they are family photo albums and such. I want my items found and returned. I do not understand how these boxes can just go missing. I have tried calling on several occasions and left numerous voicemails. My calls go unanswered and my emails NOT returned.

Sincerely,

***** ******
Initial Complaint
Date:01/24/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Nationwide Moving Solutions LLC to facilitate my move from ******** to *******. I was given an estimate by *** ****** on the 10th of January 2024 and he assured me that they were a carrier and not a broker. I paid my initial deposit and was directed to ***** who was the designated POC for my shipping and billing. We verified my list twice prior to moving date and I was given a final price. On 24th January 2024 a moving company called ******************** showed up with an Enterprise truck. ****, the driver of the Enterprise truck, conducted an inventory of the items all of which I had staged prior to them getting here and he then informed me that Nationwide Moving Solutions LLC had underestimated my inventory. **** then informed me that moving my stuff would be $5900 and this did not include my deposit to Nationwide Moving Solutions LLC. I tried to contact Nationwide Moving Solutions LLC, but they did not answer their phone. **** brought the price down to $5400 which still did not include the credit for the deposit which I had initially made to Nationwide Moving Solutions LLC. I asked him to call Nationwide, and he said that they were not answering their phone. I decided not to continue the move with this carrier. Shortly after **** left I received a call from ***** from Nationwide Moving Solutions LLC who put me on to the owner Cam and he explained that their contracted carrier should have done my move for price between the quoted price and the deposit he offered to try to find a company and make good on the offer to transport my goods, however I chose not to go this route because I had already lost faith in this company. I felt that the callback was conveniently staged to coincide with the carrier leaving because that would negate any liabilities that Nationwide Moving Solutions LLC would have incurred. My complaint seems to be similar to many situations that happened to many of the movers on this site so please beware of this company.
Customer Answer
Date: 01/26/2025
Complaint Details (cont.)
Nature of Complaint:
Advertising Issues
Date Problem Occured:
24 January 2025
Date(s) Complained:
24 January 2025
Purchase Date:
10 January 2025
Salesperson:
*** ******, *****
Product/Service:
Moving quote
Model #:
N/A
Account #:
********
Order #:
*******
Purchase Price:
$4447.67
Payment:
$1138.06
Disputed Amount: $1138.06
Business Response
Date: 02/04/2025
I wanted to provide a clear summary of the timeline, and the changes made to your move since you initially booked with us on January 10, 2025. At that time, your inventory consisted of 57 items and 112 pieces, with a reserved space of 1021 cubic feet. On January 22, 2025, you spoke with our Operations Manager and updated your inventory to 54 items and 117 pieces. The following day, January 23, 2025, we received multiple revisions (4 to be exact) to your inventory throughout the day, with the final update made at 5:26 PM, which included 61 items and 124 pieces. Throughout this process, we did not underestimate the space required.Our system automatically calculates the space needed based on the inventory and/or specific measurements provided. On January 22, 2025, you signed the Bill of Lading for our affiliate, Always Affordable Moving and ************ at 12:27 pm. You signed their Bill of ****** again on 1/23/25 at 5:26 pm. On January *******, the day of your scheduled pickup, our Operations Manager contacted you and our affiliate, Always Affordable Moving and Storage and a revised estimate was provided. This estimate reflected an increase in the required space by approximately 410 cubic feet, bringing the total to 1500 cubic feet. It also included packing charges for additional items that were not included in the final inventory you submitted. Upon reviewing the situation, you decided not to proceed with the additional charges and asked the movers to leave. Shortly thereafter, our Operations Manager reached out to offer further assistance. The owner of Nationwide Moving Solutions also contacted you directly and proposed sending a different truck on a separate date, contingent upon your completion of packing and decisions on how to manage the extra items. Unfortunately, you declined this offer. We understand that moving can be stressful, and we always aim to provide the best possible service. If you have any further questions please do not hesitate to reach out to us.
Customer Answer
Date: 02/04/2025

Complaint: 22853425

I am rejecting this response because: First Nationwide employee (Kam) stated that they were carriers which was totally false. At that time, my inventory consisted of 57 items and 112 pieces, with a reserved space of 1021 cubic feet. ******* from Nationwide contacted me on 21 January 2025 and promised to call me later that day to verify my inventory. When he did not call as promised I called on January 22, 2025, and spoke with (*****) who apologized and informed me that ******* was sent home because he was sick and at that time I updated my inventory to 54 items and 117 pieces. ***** promised to call on the the following day and when she dis not by 1:00 pm January 23, 2025, I sent the original inventory and the update with a query as to why after removing items my cubic volume went up. ***** called me back at 5:26 PM with more apologies about a staff shortage due to sick employees. My inventory was verified which included 54 items and 117 pieces. On January 24, 2025, the day of my scheduled pickup, **** *************) from ********** Van lines showed up with an Enterprise rental truck and said that Nationwide had under estimated my inventory. **** also told me that my charge would be $5,900.00 and this did not include the deposit taken by Nationwide. In essence he said "you paid $1138.06 to make a reservation with the carrier". At that time I called Nationwide to get some assistance but they did not answer their phone. I asked **** from East Coast Van Lines to do so as well and he was unable to reach them. **** eventually said that he would lower the cost to $5400.00 but I rejected this and told him that I would not continue with the move. He then left my premises. Nationwide contacted me about 30 minutes after **** and his crew had left. It is a blatant lie that a revised estimate was provided and I can prove it because I used another carrier and they can show that my inventory remained the same. I can also prove that I made reservation with that carrier immediately after I rejected the offer from **** (********************) because he also informed me that they could not guarantee a delivery date due to the fact my items would have to be taken to a warehouse and transferred to another truck for shipping. The Operations Manager (*****) and the owner of Nationwide Moving Solutions contacted me about 30 minutes after **** had left and I told the owner that I had lost confidence in their ability to move my inventory and I did not want their services anymore. He proposed making it right for the original price $4300.00, and there was no discussion about any extra items, This is another lie. The owner also refused to offer and compensation for my inconvenience. His exact words were "absolutely not". This is clearly how Nationwide intends to make money from hard working people using lies, excuses and bait and switch tactics. The only stress I encountered is dealing with the lack of service from Nationwide after they stole my money using these bait and switch tactics. I challenge Nationwide to provide proof that my inventory changed from 23 January to 24 January 2025 because the shipper I contacted has the same inventory and there was only an additional cost of $66.00 for boxes(approximately 13 cubic feet). I will provide additional documentation if needed because I will try to prevent this situation from happening to another innocent customer. ********************** tactics are fraudulent and I will pray that they go out of business.

Sincerely,

***** ******
Business Response
Date: 02/25/2025
Thank you for your feedback. Id like to clarify the details again regarding your move. Initially, on January 10, 2025, your inventory was confirmed as 57 items and 112 pieces with a reserved space of 1021 cubic feet.On January 22, 2025, you updated your inventory to 54 items and 117 pieces. The following day, additional revisions were received, and by 5:26 PM on January 23, 2025, the final update reflected 61 items and 124 pieces. This resulted in an increase in space requirements, which our system calculates based on the inventory and measurements provided. On January 22, 2025, you signed the Bill of Lading with our affiliate, Always Affordable Moving and ************, acknowledging that they would be handling the move. Another signature was obtained on January 23, 2025,after further updates to your inventory, again confirming that the move would be with Always Affordable Moving and Storage.
On January 24, 2025, the day of your scheduled pickup, a revised estimate was provided reflecting an increase of approximately 410 cubic feet, totaling ********************************************************************************************** the final inventory. After reviewing the updated estimate, you chose not to proceed with the additional charges and declined the service. Shortly thereafter, our Operations Manager and the owner reached out to offer further assistance. You declined.
Customer Answer
Date: 02/27/2025

Complaint: 22853425

I am rejecting this response because on January 24, 2025, the day of your scheduled pickup, I did not revise my estimate. There was no additional items. I challenge this company to provide that revised document. I was not given any estimate just a verbal notification from the ******************** representative. I chose not to proceed with the additional charges and declined the service because I realized that I was being ripped off, when the packer said that the money paid to Nationwide was not a part of the final payment. Shortly thereafter, the Operations Manager and the owner reached out to offer further assistance and declined.

***** ******
Business Response
Date: 03/11/2025
On January 24, 2025, the day of your scheduled pickup, a revised estimate was provided, which showed an increase of about 410 cubic feet, bringing the total to ******************************************************************************************************* the final inventory. After reviewing the revised estimate, you decided not to proceed with the additional charges and declined the service. Following this, both our Operations Manager and the owner contacted you to offer further assistance, but you chose to decline ANY OFFERS. You keep mentioning a moving company that was not assigned to your move (********************) Please see attached Bill of Lading with your signature acknowledging where Always Affordable Moving and Storage was assigned to your move and they are the ones that showed up on the day of pickup. The deposit to Nationwide was reflected on the revised estimate and would have been deducted from your balance. Please accept this as our final response.
Customer Answer
Date: 03/14/2025

Complaint: 22853425

I am rejecting this response because I did not sign that bill of laden and the company that showed up was ********************. This process is a waste of my time. I will pursue further actions in court.

Sincerely,

***** ******
Business Response
Date: 03/21/2025
You are claiming you did not sign the Bill of Lading. I want to make it clear that THIS IS NOT ACCURATE!
As shown in the attached documents, the estimate you signed on 1/10/25 contains both your signature and IP address. Additionally, the Bills of Lading (with the carrier information) signed on 1/22 and 1/23 also contain your signature and the same IP address as the estimate. This clearly demonstrates that you did, in fact, sign all of these documents. The attached documents provide clear evidence of your signatures with the same handwriting.
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am deeply frustrated with Nationwide Moving Solutions during my recent relocation from ******* to *******, *******. I chose your company based on assurances of reliable service, but my experience has been deeply disappointing, resulting in unnecessary stress and inconvenience as I started my new job as an *** nurse.Prior to the move, I explained to your team the critical importance of having my belongings delivered the week beginning January 6th, 2025. This included essential medical equipment and house furnishings that I needed to transition smoothly into my new role. I specifically stated that my first available date to receive the items was January 8th.On January 8th, I contacted the office to confirm the delivery status, only to be informed that my belongings were not yet in transit but would arrive within 2-3 days. However, after two days passed without delivery, I called again to follow up. Despite multiple attempts, my calls were ignored by both the owner and the logistics manager, who failed to return my messages for two days.When I finally managed to speak with your logistics team on January 13th, I was informed that my items had not even been loaded onto the truck yet. The representative I spoke to was dismissive, rude, and ended the call abruptly after saying, Sorry, nothing we can do, without giving me a chance to ask further questions or seek clarity.Subsequent attempts to reach the owner were equally frustrating. I called three times over the next two days, and each time, I was promised a return call that never came. On January 14th, I was finally informed that my belongings had been loaded onto the truck but would take an additional ***** business days to ********* make matters worse, I was told that if I was not available to receive the delivery due to my work schedule, I would be charged a redelivery fee. This was insulting, given that the delay was entirely caused by your companys mismanagement and lack of accountability.
Business Response
Date: 01/21/2025
First and foremost, we sincerely apologize for the challenges and frustration you've experienced during your move. We understand how critical it is to have your belongings arrive on time, especially given your important role as an ICU nurse. The great great news is your items will be arriving this week and we will make sure it works out with your work schedule. Thank you for your understanding, and we hope to have the chance to restore your trust in our services.
Customer Answer
Date: 01/25/2025

Complaint: 22820363

I am rejecting this response because:
There is currently no resolution. I was contacted by ***** the Operations manager and was told that the owner is out of the country. She stated, that he would have to make the decision on the resolution.
I was also told to call ***** back when back my items came in and let her know how the move went and if anything else was wrong. When I called twice she did not pick up or call back after either of my messages so I could inform her that several of my items were broken and damaged in the move.
my dining room chairs were damaged, they lost the hardware to my furniture and I had to go to ********** and find matches to put my tables and bed together, 1 of my boxes were shattered and things were spilling out of them, and the worst was that my dads ceremonial military flag box from his funeral was shattered, the glass is completely busted out, and the wood is broken. I havent even had the heart to open the packaging all the way because of how upset I am about it, as its the last reminder I have of my dad and the service he gave to this country.
Lastly, the movers were nice, but they tore the flooring in my apartment by dragging furniture, now I have a massive year in my linoleum flooring in the hallway.
So at this time, I reject this response until there is a true resolution and I am compensated for the damages and all the heart ache related to this entire moving process.
Sincerely,

**** ******
Business Response
Date: 02/04/2025

Thank you for sharing the details of your experience with us. We would like to assure you that the owner has personally reached out to you and made efforts to begin resolving the damage. We are continuing to work closely with ****************** to support you during the claims process. Our Operations Manager is aware of your concerns and will ensure everything is handled promptly.
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Nationwide Moving Solutions to pick up my items from a storage facility in ********, ** and move then to my new home in ***********, **. I paid my deposit on October 1st. After an initial issue with the storage facility releasing my items on the initially scheduled date, I have since tried multiple times to reschedule the move. The company has rescheduled my move twice, both times, no one showed up to pick the items up from the storage facility. My calls, emails, and messages through the company website have gone unanswered. I would like my deposit refunded and cancel the contract, since the company is unable to assist with the move I hired them to complete. My multiple attempts to find a solution has gone unanswered.
Business Response
Date: 12/31/2024
Hello Ma'am, We made multiple attempts to coordinate this move on your behalf but were ultimately unsuccessful. Initially, you were unavailable at the scheduled pickup time and advised us that all reservations with the storage facility holding your items needed to be managed online. During the first pickup attempt, the facility attempted to release the wrong items to our movers. On the second attempt, the storage facility refused to release your items to A Class Moving and Storage on the designated pickup day. You later requested a pickup on a specific date between 10:00 AM and 2:00 PM. Unfortunately, our movers were unable to accommodate that request until two days later. We sincerely apologize for the inconvenience, but please understand that we made several efforts to assist you throughout this process.

Customer Answer
Date: 01/02/2025
Complaint: 22741779

I am rejecting this response because:

There was only one formal attempt to complete this move. As shown in the email, no one else has come to pick up the items. No one has responded to my MULTIPLE emails or calls to schedule a move. Twice I've rescheduled and twice your drivers have NOT SHOWN UP! These were rescheduled attempts tvat were cpordonated by me and not your staff. I have included all my emails and call logs, as well as the scheduled and canceled pickups from Clutter. Where is your proof of scheduling anyone other than the initial driver on October 7th. The initial reschedule was coordinated after the hurricane hit *******, but no one showed up. And again earlier this month. I'm sure you also have the recordings from my calls in which your staff seemed unaware and unbothered that my move has not been completed. You had 3 months to make this move happened and made minimal to no effort to do this. I have already filed a report with the *** and will also file one with the Florida attorney general if we are unable to reach a resolution through BBB.

Sincerely,

****** *******
Sincerely,

****** *******
Business Response
Date: 01/21/2025
We made several attempts to coordinate the scheduled move on your behalf, but unfortunately, we were unable to successfully complete the process. Initially, you were unavailable at the scheduled pickup time and informed us that all reservations with the storage facility holding your items needed to be managed online. During the first pickup attempt, there was an issue with the release of the incorrect items by the facility. On the second attempt, the storage facility declined to release your items to the movers on the designated pickup day. Subsequently, you requested a pickup on a specific date between 10:00 AM and 2:00 PM. Regrettably, our movers were not available to fulfill that request. We apologize for the inconvenience this has caused. Please be assured that we made multiple efforts to assist you and ensure the successful coordination of your move.
Thank you for your understanding.
Customer Answer
Date: 01/21/2025

Complaint: 22741779

I am rejecting this response because:
As I've shown in my prior responses you've made no additional attempts. I've documented this in the multiple phone calls and emails regarding rescheduling pick up. You have taken money for a deposit for service you yourself have noted you've been unable to provide. The first 2 attempts you are referring to occurred on the same day and was coordinate by me, not anyone on your team. During the actual 2nd attempt, your movers no showed, and no additional attempt was made to apologize for this error or effort to reschedule the appointment. The time frame provided is based on the availability of the staff at the facility and the date was selected by the movers, who didn't show and didn't contact me to let me know they couldnt complete the job. And you still have not referenced refunding my money which is appalling given the terrible service I've received and lack of effort in actually attempting to fulfill this service.
I've filed a complaint with the *** and Attorney General regarding your fraudulent actions/service.
Sincerely,

****** *******
Business Response
Date: 02/03/2025
Hello Ma'am - As stated before your account is not in refund status. We apologize for the inconvenience.
Customer Answer
Date: 02/06/2025

Complaint: 22741779

I am rejecting this response because the message is unclear. I am not in refund status but you are unable to compltete the move? Can you please clarify.

Sincerely,

****** *******
Business Response
Date: 02/06/2025
Hello - you are not eligible for a refund. Thank you!
Customer Answer
Date: 02/07/2025
I have no clue what they mean by not in refund status. They have refused to respond to my many attempts to schedule the move and appear to be refusing to refund the deposit. I filed a complaint with *** and the Attorney General because this is fraudulent and predatory behavior. I've supplied proof of their lack of efforts to schedule the move or respond to my contact attempts. I'm not sure that there is anything more I can do.
Initial Complaint
Date:12/12/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date(s): 7/31/24 & 8/25/24 Move date: 8/31/24 *** ******* from Nationwide contacted me on 7/31/24 about my inquiry. We talked and upon reviewing their info on *** website, and after going back and forth over pricing. I went this company and gave a $664.35 deposit by *****. The original quote was for $2664.35 and I was guranteed locked into this amount which included: taxes,insurance, etc. all inclusive in the price of the.move, $1000.00 due at pickup and the remaining $1000.00 at delivery.. I was contacted on 8/25/24 to go over details and this is when they triied their ************** The moving info recorded by *** was uniquely different, even the storage dimisions were wrong and I specifically stated the unit was completely full. However, this individual kept stating it was half full. At this point I was asked for an additional $450.00 which I paid by debit card. I feel that this was a tactic, Nationwide waited 3 days before moving date to go over details. Since, this company is in ** they knew the dangers of hurricane weather. And, they changed the moving date twice! This move end up having an unforeseen set back which I was not able to utilize their services. On September 5, 2024 after receiving the second quote which was nearly 3 times the amount of the first quote. I could not afford their services and did a DYI move of my property from ** before hurricane ****** made landfall. I contacted Nationwide on 9/27/24 and spoke with *****. Informed ***** that I did a *** move of my property, their services was no longer needed and I wanted my deposit refunded. To date I have not heard from Nationwide concerning my refund. I was able file a dispute with my bank and got back $450..00 and that's because I paid by debit card. The other amount I have not gotten back.. I also wanted to make known upon reviewing complaints on this company. I experiencied the same treatment as other complaintants and let you know this is not a good company!
Business Response
Date: 12/17/2024
Thank you for your feedback, *********** We value transparency and want to clarify the details of your experience with Nationwide Moving Solutions
On 8/5/24, you provided us with an inventory for a 10x10 storage unit that you stated was 80% full, totaling 700 cubic feet. You reviewed and signed our contract that outlined the terms and conditions, including the non-refundable deposit for scheduling and routing services. On 7/31/24, you paid a deposit of $654.35 to reserve the move. As part of our standard procedure, we conducted a ********************** call on 8/28/24 - 3 days prior to the scheduled moveto finalize your inventory. During this call, you added 228 cubic feet of additional items, which required extra space on the truck. This adjustment resulted in an additional charge of $450, which you paid. Your move was originally scheduled for 8/298/30/24, but due to hurricane-related conditions, we adjusted the pickup to 8/31/24. On 8/30/24, you contacted us to postpone the move. At that point, the truck was already in route, and you were advised that a cancellation or reschedule within 24 hours of pickup would result in a fee, per the terms outlined in our contract. On 11/19/24, you filed a dispute for the $450 payment, which we accepted and refunded in full. However, the original $654.35 deposit was retained as it covers scheduling, routing, and administrative costs, and you canceled the move less than 24 hours before the scheduled date. This is clearly stated in Section 7 of the contract you signed.
We regret any inconvenience this situation may have caused and always strive to provide clear communication throughout the process. We always encourage customers to thoroughly review contracts to ensure mutual understanding of the terms and conditions. Should you have any further questions, feel free to contact our team directly.
Customer Answer
Date: 12/30/2024

Complaint: 22679226

I am rejecting this response because the move was delayed due to circumstances beyond my control. Despite this, a new moving date was scheduled, and as recently as November 8, 2024, I was contacted by Nationwides **************************** to confirm the moving details. Once again, this company has presented false and misleading information, particularly regarding the storage content capacity, which conveniently allowed them to charge an additional $450 beyond the original estimate.
At no point did Nationwide explicitly convey that my deposit was forfeited. In fact, on November 8, 2024, they reached out to confirm details for the rescheduled move, giving no indication of any forfeiture issues. As long as I agreed to the inflated second estimate, there was no mention of forfeiture. Now, following my BBB complaint, Nationwide has suddenly decided to claim the deposit was forfeited, a clear and opportunistic attempt to justify keeping my money.
The $450 that was eventually returned to me was not done voluntarily, as Nationwide misleadingly implies. It was returned solely because I filed a dispute with my bank. Nationwide failed to respond to my written refund request or provide any detailed explanation for withholding the remainder of my deposit. This lack of transparency and communication underscores their deceptive and unethical business practices.
I did not negotiate terms with Nationwide, pay a deposit,and then deliberately renege on the contract. I work hard for a living while managing a chronic illness, and the financial and emotional toll of this situation is immeasurable. Its infuriating to think that after all the effort and sacrifice I made, I am now being penalized due to Nationwides dishonesty and StorageWises deceptive last-minute changes, which were completely out of my control.
My move was ultimately completed, despite the immense stress and inconvenience, through a DIY effort. However, this does not absolve Nationwide of their responsibility to honor their commitments and refund the deposit that is rightfully mine.
If Nationwide insists on keeping my deposit under these deceitful circumstances, it is only fair that they face a corresponding derogatory **** for their unethical practices. Their actions have been deceptive, unprofessional, and deeply disappointing.

Sincerely,

**** D. *****
Business Response
Date: 01/21/2025
We acknowledge your concerns about the delay and miscommunication regarding your move, as well as the issues related to the deposit. Regarding the deposit forfeiture, we provided the cancellation policy to you during booking process and you also acknowledged that you read and accepted it along with our Terms and Conditions. We offered to put you on a floating reservation until you were ready to move. Instead you decided to move yourself. We did return the $450 deposit payment you made to us towards your move. Thank you!
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our furniture was supposed to be picked up on 10/28. We were forced to take two days off because they showed up on the 30th. We got an additional charge which we paid and was told that our furniture will ship on the 10/31 as a priority. I called today and was told that they are not sure when it will ship. I am schedule to leave ******* on the 12th to head to a wedding and they are talking about shipping next week. We have been patient and done everything they've asked just to be lied to and let down. The customer service is awful and ***** the one who sold the job has been *** ever since. I will also file a complaint in court because I do believe these people do not disclose their real role as a third party and over charge. That's an unethical practice and it has to be punished.
Business Response
Date: 11/20/2024
Hello *************** to your contract, the scheduled pickup date was either 10/28 or 10/29. Our ******************* made multiple attempts to reach you on 10/26 and 10/27 to confirm your availability for pickup on 10/28/24 between 9:00 and 11:00 AM. Unfortunately, we were unable to connect with you to confirm the appointment. On 10/28, you spoke with my Dispatch Supervisor and were informed that the truck en route for your pickup could no longer proceed due to the lack of confirmation. You then agreed to be available for pickup on 10/30/24, and we arranged for a different company to handle the move. On the day of the pickup, the movers loaded a total of 121 items, whereas the original inventory list provided at booking included only 86 items. Your delivery, scheduled for 11/18/24, was completed as agreed upon Please let us know directly if you have any further questions or require additional clarification.
Customer Answer
Date: 11/21/2024

Complaint: 22520902

I am rejecting this response because:
Because this is the partial truth. Our furniture was not picked up until the 30th and we were told that it would ship the following day. We did not receive our furniture until 11/18 after being told on the phone that it would be done the week prior. I called this company more thank 200 times to get a response and most of the time they were rude and dismissive. I am intending to file a legal complaint if this cannot be resolved. I wasted 4 days at work due to this issue. I will make sure I notify as many people as possible in my immediate network, professional, and social about this company practices.
I intend to get compensation for this experience.

Sincerely,

Yannick Formbor Nono
Business Response
Date: 11/26/2024
Hello *** I stated above that your furniture was picked up on the 30th because you were not being available to answer our phone calls on the 26th or 27th to confirm you would be available for pickup on 10/28
9-11:00 am. You listed 11/18/24 on the paperwork as the date you could accept delivery. That is the date your items were delivered. The only way your items would be delivered the next day would be if you paid for
next day delivery. You did not.
Have a great day!

Customer Answer
Date: 11/29/2024

Complaint: 22520902

I am rejecting this response because it is a flight out lie. I would love for the business to submit a documentation that shows us requesting our equipment to be delivered on 11/18/24.
We Never asked for that delivery date and we were misguided so much that the sales person who claimed that they were all about Veteran's right disappeared in the wind.
This business should probably stop using those Veterans as a blanket for their malpractice.
I am not going to stop until i get compensation for what I had to give up for a service I paid without any issues.
if we need to go to court we will do so.

Sincerely,

Yannick Formbor Nono
Customer Answer
Date: 12/02/2024
I apologize but I believe I replied to the previous claim made by the business about meeting their deadlines which was not the case.
I wasted 3 business days and missed a conference in ************ because they kept telling me that our furniture was on the way.
I understand that there won't be any resolutions through this channel but I want to make sure I address that as well.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Nationwide Moving Solutions LLC is NOT a BBB Accredited Business.