Complaints

This profile includes complaints for AutoNation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AutoNation, Inc. has 25 locations, listed below.

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• 

  AutoNation, Inc.

  200 SW 1st Ave Fort Lauderdale, FL 33301-1875

• 

  AutoNation, Inc.

  4250 N State Road 7 Coral Springs, FL 33073-3803

• 

  AutoNation, Inc.

  16800 NW 57th Ave Hialeah, FL 33015-4328

• 

  AutoNation, Inc.

  5925 NW 167th St Miami Lakes, FL 33015-4310

• 

  AutoNation, Inc.

  200 SW 1st Ave Fl 14 Fort Lauderdale, FL 33301-2074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a preowned vehicle on Nov 1, 2024, which arrived with all check engine lights on, turns out the warranty that was forced on me but not explained to me, nor a copy of which provided to me didnt cover any charges. After pleading with them they finally handled the repair and I received the car back December 20th 2025 after extensive repairs, only to once again break down - this time on March 22nd, for more repairs totaling over $7,000 once again not covered by warranty. Over $14,000 in repairs in the FIRST FOUR MONTHS - Management still has NOT contacted me though *** made many requests.

  Business Response

  Date: 04/10/2025

  Thank you for bringing this concern to our attention. To better assist the customer, can we please have the name and address of the dealership referenced in this complaint?

  Thank you. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against AutoNation **** Westlake for misrepresentation and failure to disclose critical information about a ************************************ June 2024. At the time of sale, the vehicle had only ****** miles, and I was assured by both the sales and finance teams that it had passed a thorough inspection and was in excellent mechanical condition. Based on that, I also agreed to purchase an extended warranty.Within a few months, the van stalled and had to be towedat my expensefrom my home in ******, ** to the dealership. The service department claimed the issue was due to overheating caused by aftermarket parts. These were replaced, and I was told the van was now in proper working order.However, shortly after, the check engine light came on again. This time, I was told the catalytic converteralso aftermarketneeded to be replaced. This was never disclosed at the time of sale. Because it is not OEM, neither **** nor the extended warranty will cover the $4,000+ repair, despite the vehicle having only ****** mileswell below the 80,000-mile emissions coverage limit.I feel completely misled. I would never have purchased this van had I known key components had been replaced with aftermarket parts, especially since this voids coverage I paid extra for. As a parent of eight, I relied on this vehicle and trusted AutoNation to sell me a safe and reliable product.I am requesting that AutoNation cover the full cost of replacing the catalytic converter and related repairs. The failure to properly inspect and disclose the condition of this vehicle at sale has resulted in financial and personal hardship.

  Business Response

  Date: 04/18/2025

  Thank you for bringing this concern to our attention. The management team is in contact with the customer to offer a resolution. 

  Thank you. 

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The essential replacement part - AC Compressor bracket (Part Number is ********) - that I have ordered was reportedly unavailable at any ** dealerships nationwide and could only be procured through GM AutoNation Parts. I have placed an order on Friday, Feb. 21. However, the fulfillment timeframe was quoted as ***** days, an unacceptable delay for a vital vehicle component. I was further informed in the email on Monday next week that since it is special order item, this estimate does not include extra three business days order processing time and extra shipment time. Moreover, no expedited shipment was available. I called AutoNation and told them I prepared to pay for expedited shipment. However, I was told that it was not available.The part was delivered only in the afternoon on March 14, that is more than three weeks later. As a result of this extended delay and the dealerships inability to provide a timely resolution, I incurred significant expenses, totaling approximately $900, in rental fees from Lyft and other transportation services to maintain essential transportation. I am asking the company to partially reimburse my expenses at $300.

  Business Response

  Date: 04/15/2025

  Thank you for bringing this concern to our attention. The customer was informed of the wait time and that currently we do not offer expedited shipping services. The customer agreed to proceed with the order after being informed of the updates. The order arrived earlier than the projected delivery date. 

  Thank you. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23161287
  
  I am rejecting this response because it does not address the issue at all.  I do not blame this company that ** parts are not easily available from anywhere else.  Your order processing time is unacceptably long. Also, you definitely need to offer expedited shipment option - customers are willing to pay for it and you can make extra profits.  Currently I paid $60 a day because you are not willing to provide this option which is available literally everywhere.  It looks like you do not care about customers at all and act like some kind of socialist enterprise from **** or **********  Absolutely ridiculous and unacceptable especially knowing that customers pay astronomical amounts for rental vehicles.  it is a clear example of mismanagement
  
  Sincerely,
  
  Dr. ***** *******

  Business Response

  Date: 05/01/2025

  Although we understand the customer's frustrations, our wait times and order details are projected with the available variables and information in mind for each order. If the outlined estimated timeline is not suitable for a customer, they have the option to cancel the order. However, the customer chose to accept the projected timeline by continuing with their order and received it earlier than expected. AutoNation is always looking to improve and appreciate the customer's feedback as we continue to improve our operations to better suit the customer. As we continue to improve, we will also continue to provide a realistic delivery date estimate to aid the customer when choosing a delivery service. 

  Thank you. 

  
  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23161287
  
  I am rejecting this response because:

  Realistically I did not have the option to reject because you have a monopoly power as you are the only!!! place where this part is available.  If you are not aware of it, you should be.  Monopolies are typical for *********- and Cuba style socialist countries.  I cannot think of any reason that would not allow  you to provide expedited shipment and earn an additional margin on these shipments.  So I do not believe you are customers or even business oriented business, rather just a socialist enterprise.  Sorry but I need to be honest here and hope you can add this option asap.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had 5 months worth of problems with AutoNation and Ive contacted corporate multiple times and never received an answer on the phone or a call back and Ive left 4 voicemails. I also emailed them about my complaint and it took 3 days to get an email response, asking what the complaint was and I told them, and I never received a response. That was 3 weeks ago. Ive made a bbb complaint against the dealership I was having problems with and they never responded and the case was closed. I was ultimately forced to pick between waiting several more months to get my truck back or buy a new one. After 5 months without my truck, I was under pressure to do something and I purchased another vehicle from them. I feel like I was forced to make this decision. I wanted to buy a new truck but the dealership said they couldnt sell me a new truck because they only had used and the I had to make the deal with them or I couldnt make a deal. I was left with no choice and I feel like I was taken advantage of. With no help from anyone including corporate. Ive lost money and time and I never received any justice.

  Business Response

  Date: 04/11/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you. 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2025, I had a appointment at the AutoNation ***** located in ************** to get a wheel alignment for my 2020 ***** Civic. Less than an hour my vehicle was ready. However, the next day, my low-pressure sensor light came on. I put air in the two tires located on the passenger side. Now, I didn't have any problems with my tires prior to getting the wheel alignment. I contacted the dealership the following week. I left two messages for someone to call me back. But, no one had the decency to return my call. So, I took my vehicle back up the to dealership to see if someone could help me. The same service advisor (******* *****) the had previous assisted me on my first visit was in the service department. I explained to her my concern. She took my keys and I sat there for approximately 20 minutes. She came back into the waiting area to let me know my vehicle has been looked at and nothing is wrong with my tires. They just reset the low-pressure sensor. Now, that wasn't true. There is something wrong with my two tires on the passenger side and the light has since then come back on several times. Not only did they lie and state there was nothing wrong with my tires. By them resetting the sensor, it reset the sensor for my "oil life". Prior to getting the wheel alignment. My oil life was at 40 percent. Now it's at 100 percent. That is negligence on the part of the dealership to lie about checking my tires and just resetting sensors that were accurately display the oil life and low-pressure tire.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this concern to our attention. The pressure of each tire was examined, and no leak was found at that time. Also, the alignment is not connected to the oil change maintenance light. 

  Thank you. 

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had front right tire blow and go completely flat on 2023 civic hatchback due to a pothole/bump in road. I replaced with spare tire right away. after inspecting other tires i saw that the back right tire pressure fell 5-10 psi directly after the incident. I fill it up to the 32psi that the vehicle requires bring the vehicle promptly to the service center on 3/14/25. Before bringing it in i checked the psi for the back right tire again and it had gone from 32psi to 26psi within a couple of hours. I explained this to the staff at the HondaAutonation in *********** IL. After inspection they concluded that the 2 right side rims were bent as a result and should be changed, along with 2 tire replacements. I have tire&wheel protection. Staff filed a claim to the insurance group and was denied. I called ************* autonation customer service and asked why my claim was denied. They told me that the "damage was not consistent with the incident i explained" and that the "tire could still hold air". I find this to be ridiculous since both rims are bent in almost identical manner, my front tire completely flat unable to hold air, and the rear tire on the verge of going flat if it is driven for more than 2 days as a direct result of the roadside hazard. I was told a supervisor would review my claim to see if they could reverse decision in a few hours. I called the 1800 number again asking for a specific timeline and was met with rude remarks such as "you should have read the contract/I assume you can read" as well as being interrupted multiple times throughout the call. After waiting 36 hours I called claims for 3rd time, was told a supervisor was on lunch and to call back in 30 min. When I called back and the business was closed? i believe the man intentionally did this to not have to deal with me, as the following day they are closed. Autonation not honoring contract, I believe they are leading me on so pay for the charges out of pocket. $2000cost and I am w/out car for 5days

  Business Response

  Date: 03/26/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you. 

  Customer Answer

  Date: 03/27/2025

  This is the video from the technician. Over the phone on 3/21/25 was told that the back tire would be covered but not the front due to the fact that the tire could still hold air and the tire and rim could still seal I had filled all tires up to 32 psi prior to coming in but it was leaking air at 5-10 psi per 6 hr prior to bringing in to the shop. The roadside hazard of a pothole caused both rims to bend and not be able to completely seal and prevent air from leaking out. There is no possible way to show air leakage on a video and that is the basis I was told over the phone for the claim denial. The fact that they only trying to cover the back right tire that did not impact the pothole as much as the front right tire shows they are being very ambiguous in their reasoning, considering the front right tire is the one that has a more clear leak as stated by the technician. Since the damage all arose from the same roadside hazard, I am seeking compensation in the amount of 1847 for 2 tires and 2 rims plus labor. I was disrespected over the phone verbally by multiple agents from customer service and expect compensation in the amount stated otherwise I will pursue further action. The contract states that exacerbating existing damage for a long period would void any coverage, yet bringing my vehicle in for repairs a day after damage occuring now deemed as insufficient for claim approval. The video shows a clear bend in both rims when spun and laying down on its side, which caused leaks in both tires at an alarming rate. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23071241
  
  I am rejecting this response because:
  Issue is not resolved and I have no way of uploading video from technician laying out the damages to the BBB.

  I await further response/decision to uphold contract

  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 04/02/2025

  The business stated on 3/27/25 they would respond within 48 hours and have not responded. It is now 4/2/25. They also told me they would respond within 48 hours when I initially filed the claim which they denied. It is typical for them to say they will reach out yet never do, this business has a pattern of not reaching out when they stated they would. I am still awaiting compensation for 2 wheels and 2 tires plus labor which they wrongfully denied the claim for. The invoice is attached.  

  Business Response

  Date: 04/04/2025

  Unfortunately, the Safe-Guard claims adjuster denied the claim after review. They state that the damages are not consistent with a road hazard. The customer would need to contact Safe-Guard ************************ to dispute the adjuster's decision. 

  Thank you. 

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a full bumper to bumper extended warranty with endurance insurance. I took my truck to AutoNation **** at **************************************************************************. The dealership originally said that the actuator on the blend box needed to be replaced and the insurance will cover the cost.After they opened up the dashboard they called me and told me that the entire blend box needed replaced and had a broken linkage. Extended warranty would not cover it because the dealership could not prove that the blend box was broken. I paid the $***** to have the car repaired and asked for the part that they said was broken. I have had the part looked at by multiple mechanics and all have said that the blend box is not broken. I would have had only paid the $100 deductible with my insurance had they replaced only the part that was bad. But instead they told me the whole blend box had to be replaced so I paid the $***** Because the insurance wouldn't cover this part. So I asked for the part so that way I could take a picture of the broken part and show it to the insurance company and they would pay for it. I brought the blend box home and examined it and there was nothing broken I went back to the dealership talked to the general manager and the service manager but we could not come to a resolution. I am out ***** on a part that I should have never paid for.

  Business Response

  Date: 03/21/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you. 

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a recent customer of **********************. I recently purchased a 2025 ***** sport from your ******** ******* ********. I was highly pressured into buying this vehicle after expressing numerous of times that I was looking for a no down payment vehicle when I was told that I was approved and that I could bring my down payment at a later date or make payments to the company. I was a little happy because I found a company that was willing to work with me, but now the ******** ******** is pressuring me for the full down payment. I have already spoken with a lawyer and the loan company that is financing my vehicle that your dealership is not allowed to ask or repo my vehicle they would need to contact the loan company themselves in order to have my vehicle returned to them or repossessed. If anyone from your ******** ******** contact me again stating that they will come and get my vehicle. Your company will be facing a $26,000 loss versus a $4000 loss because I have already made my first monthly payment, which means your company is not allowed to come and get this vehicle whatsoever however I am more than happy with paying $500 every two weeks in order to pay down The down payment amount but if someone from your company contact me or comes by my home or my place of work again, I will be filing a lawsuit on harassment now your company also stated that they wanted to contact the police, which would be the next step however, I do have a copy of the contract And also a copy of the contract with the loan office that states that everything is fine and that your company is not allowed to come and get this car without contacting the *********** first so you are ******** ******** is more than welcome to take me to court for the $4000 or lose a $26,000 sale. I would also like to point out that I will be sending these two letters to your corporate office. The letters are listed to be mailed to **** ******* and ******* ****** who is your CEO. Thank you have a great day

  Business Response

  Date: 03/26/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you. 

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Artimest ********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for repairs April 2024. It is March 2025 my car is not finished. Repair shop said they have done all they are going to do and threaten to have me removed by police. Repair shop replaced right side mirror with non heated mirror, which my car came with. repair shop damaged my wiring, which they admit to. But refuse to fix the issue. I had over $20,000 in damage done to my car and now have new issues from the repair shop.

  Business Response

  Date: 03/12/2025

  Thank you for bringing this concern to our attention. To better assist the customer, can we please have the name and address of the dealership referenced in this complaint?

  Thank you. 

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the purchase process, I was not informed about the full price of the vehicle, nor was I given details about the protection plans that were added. I was led to believe that the $240 monthly payment was the final offer from the bank, but later realized that the true price was significantly higher due to these added plans. They never even mentioned that it would be $162 without these extra plans I was never provided with clear information about these additional costs, and I was never given a pamphlet or explanation of what the protection plans covered or their non-cancellable terms.This miscommunication resulted in an additional $3,400 being added to the cars price, which I cannot afford. The car, originally priced at $8,500, has now effectively become a $11,000 purchase And unfortunately the car is not worth that much it a 2013 Mercedes c250 I would like my contract rewritten to exclude the windshield , theft and appearance protection and a refund applied to my loan

  Customer Answer

  Date: 02/23/2025

   My issue was fixed today and the protections were removed in person 

  Business Response

  Date: 02/25/2025

  Thank you for bringing this concern to our attention. To better assist the customer, can we please have the name and address of the dealership referenced in this complaint?

  Thank you.