New Car Dealers
AutoNation, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for AutoNation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 443 total complaints in the last 3 years.
- 160 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a brand new vehicle on, February 25, 2022. The new vehicle needed to be towed on June 17, 2022 to the service department. As of today, June 20, 2022, I have not been told what is wrong with the vehicle and no one is calling back or there is no rental being offered.I need a vehicle and they are just ignoring me.Business Response
Date: 06/22/2022
Good morning,
Thank you for bringing this to our attention.
To be of better assistance to the customer, can we have the name of the dealership the customer is referencing?
Thank you.
Customer Answer
Date: 06/23/2022
Complaint: 17449758
I am rejecting this response because: Autonation Chevrolet Coral Gables - *************************************; Coral Gables, ** 33134
Sincerely,
*********************Business Response
Date: 06/27/2022
Thank you for bringing this to our attention.
We have been in communication with ******************** wife from the vehicle has been in service until the date of pick up 6/21.
The vehicle is currently back in our shop for a different concern and the customer was provided a rental. *****, our service advisor has been in contact this time around with *************************
Thank you.
Customer Answer
Date: 07/01/2022
Complaint: 17449758
I am rejecting this response because: The vehicle is still currently in service and as of today, Friday, July 1, 2022, we have NOT been advised on what if any repair will happen.
Sincerely,
*********************Business Response
Date: 07/08/2022
Good afternoon,
The vehicle was completed and picked up 7/5/22. The customer was advised that we had to order a fuse block and that we were waiting for the part to arrive to complete the repair. Part was ordered 7/1/22 and arrived 7/5/22, vehicle was completed the same day.Thank you,
Initial Complaint
Date:06/19/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle to Auto Nation ****** ***** for repairs on 04/12/2022. I was given an estimate and I agreed to proceed with the service. When they called me to pick up my vehicle, they charged me for parts and labor that were not delivered, the work was not completed. I was told by their Service Director **************** that I had to pay in full because I accepted the estimate and parts were going to be ordered. Two weeks later I had not heard from Auto Nation ****** so I made several attempts to try and find out what was the status of the pending items. I finally managed to make an appointment to bring my vehicle back to their service center on 04/29/2022. The service person tried to charge me again but I explained that I had already paid for the parts that were pending and showed them my paid invoice. By the end of the day on 04/29/2022 got a call saying that the work was done. When I arrived to Auto Nation ****** to pick up my vehicle I realized that no work had been done. I left the Auto Nation ****** service center knowing that no work had been done. The following day I requested a refund again but the Service Director denied the refund. I requested a chargeback from my credit card but within three days the response was that Auto Nation ****** had a signed invoice and the charges were legitimate. At this point I have spoken to Service Director **************** in three occasions but to no avail. I am claiming $722.69 worth of parts and labor that were never delivered. The repairs made to my vehicle were defective and I was left with the burden of mechanical issues that were not fixed as promised.Business Response
Date: 06/23/2022
Thank you for bringing this to our attention.
We have issued a refund to the customer.
They just have not received it yet. Thanks
B ******Initial Complaint
Date:06/18/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Me and my wife purchased a 2014 ****** Murano from AutoNation Audi We paid $15,000 for this vehicle 4 months ago and have only put **** miles on it.The warranty offered by the dealership is 90 days/4000 miles I have taken this car to ****** and they stated this was something Audi HAD to have known about and still sold the vehicle without disclosing the issues.I am seeking a resolution to this as it is unacceptable for a $15,000 car to only last 4 months **** miles, we feel we have been sold a lemon. An acceptable outcome would be to assist with the cost of repairing the vehicle either fully or partially. The alternative would be for the dealership to take the car back and issue us a full refund.Business Response
Date: 06/24/2022
Good afternoon.
Thank your for bringing this to our attention.
Although the 2014 ****** was sold as is the dealership has agreed to assist with the repair to the satisfaction of the client.
Thank you.
Initial Complaint
Date:06/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a 2017 **** Mustang from Autonation Avondale on 2/24/2022had to include in the price of the vehicle the registration and title for vehicle in which they would handle getting from ***. As of this date 3months later still have not received plate. When I contacted dealer they blamed *** said they were backlogged sent me another 30 day temp plate. When that ran out I first called *** and asked if they were really that far backlogged. Woman I spoke with told me NO WAY. I gave her my vin. number and she told me what vehicle make it was and it was my car no paper work had been submitted. I called dealer again was told by ****** (don't know her last name) in finance she told me the *** had the wrong address I know thats not true but anyway said was going to expedite paper work and then sent me a 90 day temp. plate. I just want my permanent plate and vehicle registered. Would appreciate any help you may be able to provide. Thank You *************************Business Response
Date: 06/27/2022
Thank you for bringing this concern to our attention.
The case is still under review. We will provide a response within ***** business hours.
Customer Answer
Date: 06/29/2022
Complaint: 17407230
I am rejecting this response because:I want to hear what they are going to say in 24 to48 hours if they do anything at all. Another month is going by still no plate
Sincerely,
*************************Business Response
Date: 07/08/2022
We sincerely apologize for the inconvenience the delay in the title work has caused.
We are working diligently to resolve this issue. At this time the *** is still processing the title paperwork and is taking a little longer than normal.
Thank you
Customer Answer
Date: 07/11/2022
Complaint: 17407230
I am rejecting this response because:
it has been over 4 months don't really believe they are doing anything to correct this
Sincerely,
*************************
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