ComplaintsforAutoNation, Inc.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  This company is failing to send me information or speak to me about a car that I purchase from them last year. They are failing to give me warranty information. Every time I call they hang up in my face and I have to give them a fake name just to talk to anyone. The general manager stated that he will not “speak to” or “work with” me in getting my issue resolved. The car I brought from them, has a bad transmission, ***** who is in the finance department canceled my warranty in April 2 2020 and got a full refund and they will not tell me where and who I contact to get warranty information. They also gave false information to the DMV in regards to the warranty and the VIN number on the car. The dealership went in the system and changed the VIN which is not the correct VIN that was submitted to me or the DMV.

  Business response

  02/03/2022

  We just spoke to Ms.*****. We will be emailing her all the necessary paperwork and sending her hard copies with overnight shipping. 

  Business response

  02/17/2022

  Our business/finance manager have tried to reach out to Ms. ***** regarding cancelling the warranty. We would send in the necessary paperwork to submit the cancellation

  Customer response

  02/17/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  ************ CALLED BE YESTERDAY ON 2/16/22 AND LEFT ME A VOICEMAIL. I THAN CALLED HIM BACK TWICE WITHOUT AN ANSWER. HE HAS NOT SPOKE WITH HIM REGARDING THIS ISSUE AT ALL. SO, WHEN THE BUSINESS MENTIONED THEY ILL SEND THE PAPERWOKR OUT. WHAT PAPERWORK? AND SOMEONE THAT WORKS WITH THEM IN THE LOAN DEPARTMENT ALREADY GOT A FULL REFUND BACK IN APRIL. SO WHERE IS MY MONEY? YOU ALL STOLE MY MONEY, SOLD ME A CAR THAT HAD TRASNMISSION PROBLEMS, BROKEN DASH ALL OF THIS WAS SUPPOSE TO BE FIXED PER THE SALE AGENT NAMED CHRISPHOER. IN WHICH I HAVE RECORDINGS. WHERE IS MY MONEY AND WHY AS THE WARRENTY CANCELED WITHOUT MY KNOWLEGE? AS MENTIONED MANY OF TIMES, YOU GUYS CAN HAVE THE CAR BACK. I HAVE FILED A COMPLAINT WITH THE ** MOTOR VECHILES BECAUSE YOU SUBMITTED FALSE VIN NUMBERS, AND ALSO I HAVE A LAWYER AS WELL. ALL YOU ALL HAVE BEEN DOING IS LYING AND GIVNG THE BBB THE RUN AROUND WITH FALSE INFORMATION, LIES, AND MAKING UP FALSE SIGNATURES AND CONVERSATIONS. I HAVE RECORDED EVERY CONVERSATION THAT I HAVE HAD WITH THIS COMPANY INCLUDING WITH **** WHO CLAIM HE WILL CALL BACK AND TAKE CARE OF EVERYTHING. WHICH WAS A LIE. I 
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  12/8/2021 @ 8 am i brought my car into Honda auto in miami lakes the emission light the tsa light the hill light the power steering light and speed light was on the dash. The rep took my car to back after an hour he told me it a misfire warranty will cover it. I sat at the dealership for 5 and half hours then he i got aggravated because i needed to go pick up my son the rep then told me the part thats needed may not come in today, so i ask for a manager to c abt getting a loner. I got a loner 3 hours later i get a call from the rep now saying or now its no longer a misfire now its a bunch of leak and other things now 2300 worth or work and nothing that warranty covers. The next i call spoke to service manager he told me that my rep was off that dayhe would investigate today and get back to me it. I waited the whole day no one has gotten back to me at all. I would love to know what happened? Why did my diagnostic change? Is it because i got aggravated for sitting at a dealership for 5 in a half hours. If i need to be contacted please call after 1 as i can not pick up phone at work but will love to give details thats needed

  Business response

  12/30/2021

  Business Response /* (1000, 6, 2021/12/24) */ Hello, We are fully aware of the situation and has been attempting to rectify the situation. Should the customer had any additional questions she may contact the General Manager and or the Service Manager Consumer Response /* (3000, 8, 2021/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has gotten in contact with yet and besides. Im still waiting on my car to be fix. Consumer Response /* (2000, 11, 2021/12/28) */ I would to say that after this general manager reached out to me and was very thorough got to the bottom of it. His communication skills exceeded my exceeded my expectation he explained everything to me and didn't rush me off the phone although his investigation he realized that my mile were over the limits for it to be covered by warranty which wasn't explained to me. He was very helpful in getting them to cover the cost thanks ******* i believe his name was.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car and bought a GAP policy at the same time from Autonation. When I paid off my car I filed for a refund and received notice I was entitled to over $500. I completed the form for the refund and sent it in. I was told it would be 6-8 weeks. It has been 12. I have called and sent email with no response.

  Business response

  11/15/2021

  Business Response /* (1000, 5, 2021/10/25) */ Hello ****** , Thank you for brining this matter to our attention, when you have a moment, can you please provide the vehicle VIN# or provide a copy of the signed cancellation form for us to take a look at the cancellation request? Thank you, Consumer Response /* (3000, 7, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see they asked for more information. There is no way provided to give that information. I tried the number given to me and it is not in service. I still have no idea if and when the money will be refunded. Business Response /* (4000, 10, 2021/11/02) */ We will Contact the ******** directly

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This Dealership neglected and damaged my *** during the time when my ******** *** was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. Sprinter got scratched and car seats got damaged. Very Poor ******** Service. I spoke to both managers of the ***** ******** **** and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for ********-****. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued.

  Business response

  12/13/2021

  Business Response /* (1000, 6, 2021/10/17) */ The ******** has been working with the ****** the Body Shop manager has he dealt personally with this ******** on this concern Consumer Response /* (3000, 8, 2021/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) well ****** promised to fix scratches. this is only a part of the problems. Big problem is that the interior of the van is messed up and that happened when the van was at the dealership being prepped for the body shop. MB dealership workers were removing the headliner and draining the Freon from 2nd Roof ac unit and that got spilled on the seats and chemicals destroyed the car seats. How are you planning to fix that???? Business Response /* (4000, 11, 2021/11/04) */ The ******** must continue to work on this matter with the manager that he has direct contact with. Thank you Consumer Response /* (4200, 20, 2021/11/16) */ the damaged seats were never fixed Business Response /* (4000, 24, 2021/11/30) */ We have address this complaint so many times. Alland the Body Shop manager has he dealt personally with this ******** on this concern. Should in case the ******** has any additional questions, he must contact Alland directly has he did in the past.

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