Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - On Sunday 4/13/25, I had parked my car in a pay-for-parking lot, across from a theater. I had paid for the expected duration of the play with a Credit Card ($5/Hour) , and have a receipt to prove it . Unfortunately, the play ran further than I expected, and I was about a HALF HOUR late getting back to my car. Yesterday, I got a threatening letter from the parking company, stating that I owe $50 + 4.99 Convenience Fee for the overstay (of about a HALF HOUR). If I do not pay, they have threatened to send it to a collection agency. I am a retired senior, and am reluctant to give my email address and phone number on their website to dispute the claim.I am requesting BBB to follow this up on my behalf. I will be happy to pay the business another $5 for the HALF HOUR overstay.

  Business Response

  Date: 04/30/2025

  Thanks for the opportunity to respond to this complaint.  The parking facility that was used has signs that identify how to pay and use the parking lot, as well as the Parking Contract for use of this privately operated parking facility.  Our client provides a payment option via text and QR code and identifies the expectation to pay for the full time the lot is used.

  PTC provides enforcement services to the owners/operators of parking facilities nationwide utilizing license plate recognition cameras and matches that information with the data we gather from the various payment vendors' applications the operators associate with their lots.  When someone fails to pay or does not pay for the full time, then our services are engaged which results in a Notice of Non-Compliance and the fee for not complying with those rules of this privately operated parking facility.  As with most infractions, there is a penalty for not paying at the time the payment was due and is much higher than what could have been paid at the time.

  The operators choose our service in order to minimize the need to tow/boot, which leaves the driver without the use of their vehicle, the need to retrieve their vehicle and typically a much more costly fee than our fee to reacquire the vehicle.  We hope this helps to better understand the need to observe and follow the posted signage in order to avoid a Notice of Non-Compliance.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23258735
  
  I am rejecting this response because:

  The business has sent a boiler plate response to my appeal, and have not responded to the specifics. To repeat, the normal charge is $5/Hour, and I was late by half-an-hour. To fine me $50 for this is unconscionable. Again, I am requesting the business to read the specifics of my appeal and address it appropriately. I am requesting the BBB to mediate on my behalf.
  
  Sincerely,
  
  ****** ************

  Business Response

  Date: 04/30/2025

  As mentioned in the previous response, when someone is in violation of the lot rules, and our services are engaged, meaning we have to do the work to get the Notice produced and mailed, then collect, our services are at a cost.  There is no opportunity to pay the original price after the fact.  Anytime someone is in violation of the Parking Contract (posted at the parking facility), they will receive a Notice of Non-Compliance with a fee assessed for being in violation of the lot rules.  

  Consumers have the opportunity to dispute their Notice, providing evidence that supports their claim.  If there is a need to see the signage posted at the lot or receive a copy of the Parking Contract, we can do that via email as well.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23258735
  
  I am rejecting this response because:

  I am requesting BBB to read and act on my prior response.

  Sincerely,
  
  ****** ************

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a parking lot ran by this company. To park you needed to scan a QR code. I was then asked to enter my license plate and payment options, I selected Apple Pay. Once everything appeared to be completed on my end I received a text saying that my parking time had started. From my end everything appeared to be in order. Weeks later I received a ticket saying I hadnt paid. Im not sure why payment didnt go through if there was an issue with the website or Apple Pay. However from my end I couldnt tell or know there was an issue. My Apple Pay was correctly connected to my account and I have no issues otherwise using the service. Every time I have contacted this company I receive a generic response and now I cant even dispute the charges and the fine has doubled.

  Business Response

  Date: 04/09/2025

  Thank you for the opportunity to respond to this complaint.  The customer initiated a dispute in our system and the person who responded missed the payment attachment, showing that payment was made for the parking session.  The dispute in the system has been accepted and a system message has been sent to advise the consumer that the Notice is cancelled.  We apologize for the inconvenience.  Thank you for bringing this to our attention so we can better educate our team. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning: Predatory Practices by Parking ******************* in ***************** I want to bring attention to an issue we experienced during our recent move into the community. While unloading items in a designated drop-off areaassigned specifically by the community for move-ins and located away from the main entrancewe were targeted by a parking enforcement individual who was clearly engaging in predatory behavior.Despite it being obvious that we were in the process of moving (which is allowed until 10 PM, per community guidelines), this individual deliberately waited until we stepped inside the unit to issue a ticket. It was clear they were watching and waiting for an opportunity rather than ensuring fair and reasonable enforcement. This is not about maintaining orderthis is harassment.This type of behavior is unacceptable, especially for new tenants trying to settle in. We are calling on the community management to reconsider their relationship with this parking enforcement company, as their tactics are not only aggressive but harmful to the welcoming environment we all deserve.We encourage other residents who have experienced similar issues to speak up. We will be advocating for the termination of this companys contract with our community. They do not serve to protect or assistonly to penalize and profit through predatory means.

  Business Response

  Date: 04/07/2025

  Thank you for the opportunity to respond to this complaint.  We would like to redirect the consumer to review the pictures of their vehicle parked in a walkway that has yellow curbing and **** **** lines which is the universal symbol of a no parking area.  This is not a valid place to park or leave a vehicle and blocks the way for pedestrians or even emergency personnel if needed to access the area.

  Customer Answer

  Date: 04/07/2025

   
  Thank you for your response. However, we respectfully dispute the citation and would like to clarify a few important points:

  
  

  While we acknowledge the presence of yellow curbing and lines, there are no visible signs indicating that this is a no parking or loading/unloading restricted zone. In most professionally managed communities, clear signage is essentialespecially when enforcing parking rules that result in fines. A yellow line alone, without proper signage, is not sufficient to communicate specific restrictions, particularly in areas used for temporary drop-offs and move-ins.

  
  

  Furthermore, the fact that the parking enforcement agent observed us actively unloading the vehicle and made no attempt to engage or warn usbut instead waited for us to walk inside before issuing the citationreinforces our concern that this was a predatory and intentionally malicious action. This behavior goes against the spirit of community support, especially toward new tenants in the middle of a move-in.

  
  

  We strongly believe this citation was issued in bad faith, and we stand by our position that it should be dismissed. Moreover, we urge the community to re-evaluate its partnership with this enforcement company, as such practices damage the experience and trust of residents rather than support it.

  
  

  We look forward to a fair resolution on this matter.
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/07/2025

  We are following up to provide additional clarification and visual proof regarding our previous response.

  
  

  As shown in the attached images, the parking lines in the area in question are white, not yellow. The assertion made by the parking company that yellow is the universal sign of no parking is not only incorrect but also demonstrates a lack of professionalism and understanding of standard parking regulations.

  
  

  Additionally, unlike other areas within the community, this specific location lacks clear No Parking signage, which adds to the confusion and further weakens the justification for issuing a violation. The photos included clearly illustrate the difference between this area and other parts of the property where proper signage is posted.

  
  

  We believe these details are important and deserve proper consideration. We ask that you review the attached images and reconsider the matter with this context in mind.

  
  

  Thank you for your time and attention.

  Business Response

  Date: 04/08/2025

  The pictures demonstrate that the vehicle is parked in a walkway, blocking access (as well as the black parked vehicle); our pictures have been attached for review.  The white stripes and yellow curbing are indicative of a no parking area. There is no signage needed as these are the normal markings used to indicate no parking.

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23163656
  
  I am rejecting this response because:
  Thank you for your response. Wed like to offer further clarification regarding the situation.

  
  

  First, the black sedan we were allegedly blocking is our own vehicle. At the time of the incident, we were unloading items while moving into the buildingnot parking or leaving the vehicle unattended for an extended period. We were present, visible, and clearly in the process of unloading. The parking attendant saw us, and we saw him. Despite this, no effort was made to speak with us or assess the situation before issuing a citation.

  
  

  We are not disputing that the area may not be designated for parking. What were highlighting is the lack of professional conduct and practical judgment in how this was handled. We were not obstructing any other vehicle, and we were only blocking our own car while actively unloading.

  
  

  Additionally, we had previously asked the community if it was acceptable to use that area briefly for unloading, and were told it was fine for that purpose. There are no posted signs prohibiting temporary use for unloading, unlike other areas in the community which are clearly marked with No Parking signage. If white and yellow stripes alone are considered sufficient indicators of a no-parking zone, why is signage present in other areas?

  
  

  Lastly, we ask againif our car had been stopped in the middle of the road actually blocking multiple vehicles, would that have been a more acceptable location? Would a violation still have been issued in that case?

  
  

  We respectfully maintain that this violation was issued without proper context or consideration and ask for a fair review of the situation based on the facts and the attached evidence.
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23163656
  
  I am rejecting this response because:
  Thank you for your response. Wed like to offer further clarification regarding the situation.

  
  

  First, the black sedan we were allegedly blocking is our own vehicle. At the time of the incident, we were unloading items while moving into the buildingnot parking or leaving the vehicle unattended for an extended period. We were present, visible, and clearly in the process of unloading. The parking attendant saw us, and we saw him. Despite this, no effort was made to speak with us or assess the situation before issuing a citation.

  
  

  We are not disputing that the area may not be designated for parking. What were highlighting is the lack of professional conduct and practical judgment in how this was handled. We were not obstructing any other vehicle, and we were only blocking our own car while actively unloading.

  
  

  Additionally, we had previously asked the community if it was acceptable to use that area briefly for unloading, and were told it was fine for that purpose. There are no posted signs prohibiting temporary use for unloading, unlike other areas in the community which are clearly marked with No Parking signage. If white and yellow stripes alone are considered sufficient indicators of a no-parking zone, why is signage present in other areas?

  
  

  Lastly, we ask againif our car had been stopped in the middle of the road actually blocking multiple vehicles, would that have been a more acceptable location? Would a violation still have been issued in that case?

  
  

  We respectfully maintain that this violation was issued without proper context or consideration and ask for a fair review of the situation based on the facts and the attached evidence.
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23163656
  
  I am rejecting this response because:
  Thank you for your response. Wed like to offer further clarification regarding the situation.

  
  

  First, the black sedan we were allegedly blocking is our own vehicle. At the time of the incident, we were unloading items while moving into the buildingnot parking or leaving the vehicle unattended for an extended period. We were present, visible, and clearly in the process of unloading. The parking attendant saw us, and we saw him. Despite this, no effort was made to speak with us or assess the situation before issuing a citation.

  
  

  We are not disputing that the area may not be designated for parking. What were highlighting is the lack of professional conduct and practical judgment in how this was handled. We were not obstructing any other vehicle, and we were only blocking our own car while actively unloading.

  
  

  Additionally, we had previously asked the community if it was acceptable to use that area briefly for unloading, and were told it was fine for that purpose. There are no posted signs prohibiting temporary use for unloading, unlike other areas in the community which are clearly marked with No Parking signage. If white and yellow stripes alone are considered sufficient indicators of a no-parking zone, why is signage present in other areas?

  
  

  Lastly, we ask againif our car had been stopped in the middle of the road actually blocking multiple vehicles, would that have been a more acceptable location? Would a violation still have been issued in that case?

  
  

  We respectfully maintain that this violation was issued without proper context or consideration and ask for a fair review of the situation based on the facts and the attached evidence.
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter saying I violated a parking lot, which was not true, but I had no proof. The letter stated I owed *****. I paid it immediately so as not to have a non compliance issue (there was no telephone # listed on the paperwork to call and discuss). 6 days later I received a letter stating I was billed incorrectly. I have since sent 2 letters asking for a refund, and no response. I would like a refund of the *****.

  Business Response

  Date: 04/07/2025

  Thank you for the opportunity to respond to this complaint.  In reviewing the history, PTC does have the action still open to refund the $45 check sent by the consumer.  It appears this was delayed and we are now expediting this refund request with our accounting team.  We apologize for the delay and will provide a confirmation email to the consumer once we have the details of the check number and date mailed.  Thank you.

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th I went to ********* for a convention and there were no bars in front of the lot stating no entry. Just parking had to be paid. I pulled into the garage and parked in a parking space. There were ** codes to scan in front of each parking spot and there was no place to get a ticket or pay upon entry. So I scanned the ** code with my phone and it brought up a payment screen. There was multiple options and since I was there for the Anime Milwaukee 2025 convention I figured I was paying for event parking. I paid the 15 dollars for 24 hour parking for the event. I left my car and enjoyed my time. I left only 4/5 hours after the event so it didnt go over the 24 hour quota. However I get a letter in the mail last week stating I was illegally parked and they have pictures of my plate going into this building. I try to dispute the notice two times. Showing proof of the 15 dollar payment and they deny me both times and make me pay 64 dollars. Im sure there were many other who experienced in this weekend. The original ticket they wanted to charge was 90 and it was reduced to 64 by the time they mailed it. I disputed the 64 dollars and had to pay ***** by the time it was over because I ran out of disputes

  Business Response

  Date: 04/09/2025

  Thanks for the opportunity to respond to this complaint.  The consumer imitated a dispute in our system and received two responses letting her know that the receipt provided is for a company called Interstate Parking, which is not affiliated with PTC, and appears to be for a "lot" labeled "***** Lot".  The location the consumer parked was in the ***************** Garage.  Attached are pictures from our client's garage that show the signs posted that instruct consumers to pay using the payment application associated with this garage.

  Business Response

  Date: 04/09/2025

  Here are the pictures of the payment signs posted in the garage.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23154715
  
  I am rejecting this response because:
  I dont know how to prove it to you. But when I scanned the ** code. It bought em to the website and I paid for event parking. Maybe one was damaged and it brought up something different. I paid 15 dollars after scanning a ** code in the same style sign you sent back as proof. It was right in front of the parking spot on the 2nd level. I only scanned that. Dont know what happened but I scanned your sign and paid for what I thought what the parking 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/09/2025

  We would ask the customer to please look at the first picture in the attached document that displays the sign on the wall in front of vehicles as they enter the garage to traverse up the ramp which shows that public parking is on the fifth floor only.  The customer stated that they parked on the second floor.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23154715
  
  I am rejecting this response because: you had the signage posted on every floor. I figured if the banner was in front you guys opened the parki by lot for event parking. Theres no clarifying note when you reserve the parking spot online so I thought the signs in front of every spot was them opening paid public parking on all floors. This just seems like a set up to get people tickets. The banners shouldve only been on the top floor if that was the only place for paid public parking. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 3/31/2025 we parked for a late work dinner. As we went through the lot we visited the "pay here" kiosk which was off. Since we are from a different state we figured it was for peak hours. Our group didn't see any signs that offered any other way to pay. Driving home I notice a ticket on the windshield. It is a fairly dubious way of treating people if you fail to provide a method to pay, then write tickets because they couldn't...and threaten collections. I sent an appeal but got what looks like an auto generated email that doesn't say much. A $65 charge is a pretty wild and "early pay" $50 isn't any better. Can you adjust it down and at least consider you have poor signage and inoperable equipment?

  Business Response

  Date: 04/03/2025

  Thank you for the opportunity to respond to this complaint.  The consumer initiated a dispute in the system as outlined on the Notice of Non-Compliance and was given an extension to pay the reduced violation fee.  *** provides enforcement services to the owners/operators of parking facilities nationwide utilizing license plate recognition cameras and matching that information with the data we gather from the various payment vendors' applications the operators associate with their lots/garages.

  This operator has signs throughout the parking lot identifying that prepayment for parking is expected and the lot is enforced by cameras 24/7 (see pictures attached).  There is more than one kiosk and there is a QR code that can be used to make payment.  According to the posted (blue) Parking Contract, if someone is not able or does not want to pay for parking, they must leave the lot before the ***** period expires.

  Parking operators choose the *** enforcement service to minimize the need to tow/boot vehicles, which could cause damage, leaves the driver without the use of the vehicle, requires the driver to retrieve the vehicle, and is typically much more costly to regain the vehicle than our rate.  We hope this information provides the necessary details to understand that posted signs should be observed and followed in order to be in compliance with the rules of the lot.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23151998
  
  I am rejecting this response because:
  

  You have pictures of signage in OTHER areas of the parking lot. There was NO QR code at the only kiosk we saw. Convenient how you show the OTHER areas of the lot that are not obvious to people from out of state. Notice the one picture of the kiosk WITHOUT a sign and QR code? That's the exact kiosk we went to.  I'd love to see the video of the cameras you say you have for that night. If there's a QR sign next to the kiosk then I will agree that we are idiots and missed it.  

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/16/2025

  We have provide all of the information we have about this lot and the Parking Contract sign is very clear about the requirement to pay.  Thank you.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23151998
  
  I am rejecting this response because:

  You have "stock photos" from years past, which literally include the kiosk we went to that DOES NOT have a QR code sign. Your point is that there was a sign and kiosk on the complete opposite side of the lot? It is reasonable to you that customers walk the entire perimeter of the lot in search for a way to pay? YOUR equipment was malfunctioning.  The least you could do is be actually honest about the situation and allow me to pay for the actual time parked. You say you have camera enforcement but apparently can't produce this information. 

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/5/25 I visited a restaurant in *******, ***** named Mexican Chocolate. It is located in a mixed use space. Adjacent to the restaurant is the only available parking garage. There are no signs that advertise the parking rates. When I entered the restaurant they offered a code to enter into a parking app for 2 hours of parking. I entered the information in the app and received 2 hours of parking. After dinner, I left the garage. A short time later, I received notice from Parking & Transportation Compliance Inc. with a "Notice of Non-Compliance" with a bill for $85.00 for an overstay. It indicated that I exceeded the 2 hour limit and owed $85.00 for an additional 45 minutes of parking time. I emailed the provided email address to contest the charge as being excessive. I offered to pay for the additional 45 minutes at the originally charged rate. I received a terse response denying my request. I recently received a 2nd notice charging me $85.00 with a threat to refer it to collections if I did not pay. This is an unreasonable and unconscionable charge given the original fee to park and for an "overstay". The facility does not have clear signage and the practice of charging an excessive amount for an "overstay" is tantamount to a deceptive trade practices in *****.

  Business Response

  Date: 03/28/2025

  Thanks for the opportunity to respond to this complaint.  We appreciate that the customer used the dispute process that is outlined on the Notice of Non-Compliance.  The response provided explained that anyone who utilizes this privately operated parking facility is bound to the Parking Contract (blue) posted at the garage.  The operator of this facility has signs posted identifying the requirements for payment and how to pay.  PTC's enforcement services are engaged after the parking session has completed, when the vehicle leaves the garage.

  PTC matches the data from the license plate recognition cameras and matches it with the registration/payment information that the payment vendor provides to us.  When we find a consumer has not paid/registered or overstays their time, a Notice is then mailed.  The operator chooses this enforcement method to minimize the need to use booting/towing to enforce their rules.  Typically the fee for retrieving a vehicle from being booted/towed is much more expense than our enforcement fee.

  We do find that this vehicle had a Notice issued last year at another one of our client's lots, therefore, they have demonstrated the need to comply with the posted rules for parking.  If there is additional information the consumer would like to share about this current parking infraction, the response they received has a link in order to dispute again and provide additional information.  We have also attached a document with the signage posted for this facility by the operator in case they need to reference those signs.

  Business Response

  Date: 03/28/2025

  Attaching document with signs posted at the parking garage.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23125750
  
  I am rejecting this response because: The business did not respond. They simply provided some photos of a parking fee QR code. There are no signs indicating the price of parking. The restaurant I patronized paid for 2 hours of parking. Now this company wants to charge $85.00 for an overage of less than 1 hour. This is a deceptive practice attempting to profit from unreasonable overage fees. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/31/2025

  The ** code posted in the parking garage provides the rates.  The operator of the garage maintains their rates with their payment vendor.  Clicking the ** code (seen on page five of the attached Word document of the signs) brings up the payment vendor's application which provides the rate list.  For example, when clicking that code from a mobile phone today, it shows: "Pricing"; ***** Period = 20m; First 2hrs = $10, 2hrs - 4hrs = $15, and so on.  All of the information the consumer needs is available on the signs and using the payment application at the parking garage.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a "Notice of non-compliance" in the mail with a FINAL NOTICE stating that I owed $50.00 for non payment of parking in their garage. I received your first notice and disputed it online along with proof that I had paid for the initial parking as well as the extended time since I had stayed past the allotted time. I don't have the app. It was paid with my debit card. I never heard a response to my dispute. All I received was this second letter with the FINAL NOTICE. I would like to ask that you please review and accept the proof that was provided initially. In reading through the many complaints from your company - I see many responses where it states that a specific parking space or number was perhaps not entered correctly and therefore the payment was applied to another vehicle? If this is what potentially happened in my case then that would mean that "other" vehicle would of or should have also paid hence you received two payments for one spot. If this is the case then I would hope that you would apply my payment towards my vehicle given that I did indeed pay to park in your garage. Thank you in advance

  Business Response

  Date: 03/27/2025

  Thank you for the opportunity to respond to this complaint.  In reviewing the specified Notice# *********** at the *********************, there is no payment associated with this parking event on February 07, 10:54pm - Feb 08, 2:05am.  We do however find two payments (as mentioned in this complaint) for the parking session in the same garage on the next day between Feb 8, 10:56pm - Feb 9, 1:51am.  It appears the customer may be referring to the second ********************** event in their complaint.  No Notice was issued for that parking session at the same garage as it was fully paid.

  If the customer has further questions, they are welcome to contact the **************** team using the toll-free number listed on the Notice.  If needed, we can show the two payments made using the ParkMobile app, one for $6 and one for $3.  We hope this helps to bring some clarity to this situation.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending this message because the company does not let me to reply: Again, do you let the client know beforehand you are a full day parking lot? Are you aware you don't let the client pay by the hour? I would like to know your answers. This is not about money. This about not being slightly and "legally" scammed. As a gesture of goodwill from my end I'm willing to pay the $10 parking fee. If this is denied I will take further actions, no matter how long or expensive this is. I'm looking forward to hearing from you soon. Thanks.

  Business Response

  Date: 03/26/2025

  Thanks for the opportunity to respond to this complaint.  The customer sent the same communication directly to our team and here is the response we provided (leaving out personalized details); we also provided pictures of the signs posted in the lot - attached:

  We are reaching out to our client who operates this lot to find out their rates.  PTC provides enforcement services to the owners/operators of parking facilities nationwide utilizing license plate recognition cameras and matching that information with the data we gather from the various payment vendor applications the operator associates with their lot.  We do not have any involvement with the actual parking session, we are only involved after the parking session has been completed.  If someone doesn't pay or overstays, that is when enforcement of the posted rules of the lot (Parking Contract) are triggered.
  
  As you can see from some of the signs posted in the lot, there is clear instruction to pay for parking in advance.  If you care to review the Parking Contract, please let us know and we can send an electronic copy to you.
  
  We hope this explains the relationship between the lot operator and PTC as the enforcement company.  The operator chooses this type of enforcement to minimize the need to tow/boot vehicles, which can cause damage, leave the driver without the use of the vehicle, and typically costs much more than our fee to retrieve the vehicle.

  Business Response

  Date: 03/26/2025

  Here are the pictures of the signs in the lot that identify that prepayment is required and the Parking Contract posted at the lot.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized the parking garage at ******************************* on 3/5/2025. Scanned QR code, entered information and paid fee. Received confirmation via text message that payment was successful. Then received $50 fine in mail on 3/17/2025 and initiated a dispute. Sent evidence of payment however they denied the dispute. Made a second dispute and they offered a reduced fee of $35 stating they must enforce all nonpayments and extended stays based on property owners guidelines. I neither overstayed nor failed to pay. They now have ended all communication and have taken away my ability to dispute further despite paying the fee in the first place.

  Business Response

  Date: 03/24/2025

  Thanks for the opportunity to respond to this complaint.  The customer did initiate a dispute in our system by following the instructions on the Notice of Non-Compliance.  In the responses PTC made to the disputes, we informed the customer that the receipts provided correspond to an incorrect zone#.  As noted, the correct zone# is ******************************************** the facility.  The zone that appears on the customer's ParkMobile texts is zone# ***.  The payment vendor, ********** assigns zone numbers to merchants in order to identify who receives a payment made to the zone input on their payment application.  Since the zone associated with this facility was not used, that means the operator of this garage did not receive payment for the use of their facility.  This resulted in a non-payment Notice.

  Paying an incorrect zone means the garage operator did not get paid.  What ever merchant that ParkMobile assigned to zone *** received the customer's payment.  This is why it is critical for consumers to observe and follow posted signage when utilizing payment applications.  We hope this information helps to explain the facts of this situation and helps to avoid future Notices of Non-Compliance in the future.

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23100011
  
  I am rejecting this response because they have not offered a reasonable resolution. It's predatory the way they have this all setup. They force consumer to manually enter the information versus a dropdown, geotagging, or the ** code being location specific. I believe their system is setup in this predatory manner in the first place so they can then hit people with a $56 fee and threaten them with collections. This is not a reasonable approach. I have offered to make the correct payment and their only solution was dropping their fee to $40. You can't easily get a hold of this company, and their system wouldn't allow anymore disputes. In their communication with me, they never said my payment "went to the wrong garage" - they only said they must enforce non payments and overstays. I didn't overstay, and I did provide them with proof of payment.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/27/2025

  To clearly explain the previous communications PTC has provided to the customer's dispute and complaint - *** does not own/operate any parking facilities, nor are we involved in the parking sessions at the parking garage; we are only involved after the parking session is complete and the vehicle has left the garage.  PTC is not the payment vendor ParkMobile.  As seen on the customer's provided texts, the payment they made with ParkMobile was for Zone #***.  PTC does not know who ParkMobile's client is that they assigned Zone #***. 

  The parking garage used by the customer on March 5, 2025 has been assigned Zone #**** by ParkMobile, and the operators of this garage have signs posted in their garage to pay for parking using Zone #****.  Since the customer did not use Zone #****, the operator of the garage did not receive payment for the use of their facility. This is why it is important for consumers to observe and follow the information posted in the parking garage and understand how to use the various payment applications that the parking operators choose for their facilities.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23100011
  
  I am rejecting this response because I do not agree with the assessment of the situation nor has there been a reasonable solution provided. Mistakes happen and the appropriate response should not be a $56 fee for a $3 parking session and being threatened with collections.

  Clearly it is not clearly indicated what the procedure is if it's this easy to make a mistake. I'm in tech and pretty savvy so I can only imagine the older generation trying to deal with this. As previously stated it's quite predatory the way this is setup. In good faith and with the best of intentions I parked, scanned their QR code, input my parking space number, and made the payment. How am I to know that zone doesn't mean parking space? It never asked me any other questions. It gave me a confirmation that I was all set. Think about it. This is about the worst consumer experience I can think of and how you all are handling the correction of a simple mistake is not sufficient. At what point is the responsibility on the business to actually have a reasonable payment system and follow up process? 

  Send me a way to make the correct payment, or allow me to contact Park Mobile and ask that they correct the transaction. I'd be willing to pay a $5 fee which is already an absurd 167% more than the original transaction. 

  Sincerely,
  
  ******* ****