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Business Profile

Property Management

Rental Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company withheld $600 of our security deposit because they didn't realize we had the apartment professionally cleaned. ********************************* said to email her the receipt and she would refund our remaining $600. I emailed her the receipt and detailed information about the professional cleaning and they still have not returned the $600.

    Business Response

    Date: 04/07/2025

    We appreciate your feedback as this is the only way we can improve. Could you let us know what property this happened at so we can do further research to resolve for you? I would be happy to engage in a meeting or call to discuss further, please allow me to introduce myself, ***** Area Manager RAM Rental Asset Management. Thank you again for your valued feedback.

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting an apartment from this company since 9/17/2021. I have had constant issues with the ** unit, and i have maintenance request that date as far back as December 2021. I am pregnant and since i moved in i have suspected mold. Several maintenance workers have corroborated that my ** unit is outdated, which has resulted in an extremely high electric ****. I have made several attempts to get this issue resolved. I can not keep living in a place with no working air conditioning, as it has started to affect my breathing and increased discomfort during my pregnancy.

    Business Response

    Date: 04/07/2025

    We appreciate your feedback as this is the only way we can improve. Would you kindly share with property this is so I can follow up as the Area Manager to resolve for you or we can discuss as well. Warm Regards, ***** Area Manager

Rental Asset Management, LLC is NOT a BBB Accredited Business.

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