Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 jar of the skin cream. At the checkout screens I was asked several times did I want to order more product and answered no. At checkout my card was charged for multiple items. This was truly a scam. And I did not receive and itemization of the order

  Business Response

  Date: 04/08/2024

  According to our records, ******************************* purchased a 6-jar supply of our Lift and Firm cream on April 4th for $40 per jar. This price offered is contingent upon placing an order for the 6-jar bundle. As can be seen from the attached screenshot, the product page indicates the price per jar as well as the purchase quantity. Additionally, the checkout screen also indicates the number of items purchased as well as the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase.
  
  It is unfortunate that ******************************* apparently did not take note of the order information before submitting the order. As we understand that this was not her intent, we have canceled her order and issued a full refund which should reflect in her payment account within 7-10 business days.
  
  We trust this resolves her issue.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell for their advertising on my iPhone and ordered one bottle of skincare. I was sent six and charged $240. I read the advertisement carefully because I know they all pull some kind of scam. The bank returned my money while they checked into it. Today they withdrew the money. How can this be legit when you order one and then receive six at $240? Im returning all six bottles and want my money back. I cannot afford to put out $240 for bogus skincare!

  Business Response

  Date: 03/05/2024

  According to our records, ************************** purchased a 6-jar supply of our Lift and Firm cream on February 1st. As can be seen from the attached screenshot, the product page indicates the price per jar as well as the purchase quantity. Additionally, the checkout screen also indicates the number of items purchased as well as the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase.
  
  It is unfortunate that ************************** apparently did not take note of the order information before submitting the order. As we understand that this was not her intent, we have issued a full refund for her purchase and this should reflect in the account she used within 7-10 business days.
  
  We trust this resolves her concern.

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/23/2023 I ordered a product from this company from Instagram.I just charged for a special of two jars of their cream for $53. Months went by and I did not receive my product. I went back and looked and I did not receive an order number a receipt from my purchase or any sort of tracking for my product. in speaking with the company today, they claim that they did not ship my order out because there was no apartment number.I live in a secured apartment building with 45 units and there are plenty of boxes that arrive with no apartment number.1- how do they know My address is not a house 2- I spoke with the company today and they expressed that they did not ship my product because they didnt have an apartment number.. If this is the case, why did they not reach out to me via email or phone and ask me for my apartment number.3-they didnt they did not refund my money they did not call me to tell me they werent shipping my product today after speaking with them they sent me a receipt showing one jar for $53. When in fact there was a special and I was supposed to receive two jars.They claimed that they did not ship it to me because they were waiting for me to call them.

  Business Response

  Date: 02/23/2024

  Hello ****,
  
  We apologize for the issues regarding your order.
  
  To clarify, it is correct that we do not send out orders that have an incomplete address. Our shipping system checks the address provided with the **** database and if the address is either incorrect or incomplete, the order is held. When that happens, we email the customer asking for the correct shipping address. Per our records, we emailed you on Nov. 10th but did not get a response. Additionally, when an order is billed, we automatically send a confirmation email containing the order number, the items purchased, and the amount paid. Our records show that such an email was sent to you on Nov. 6th. Lastly, the only promotion we see for your order was for the reduced price of the item, of which is normally priced at $69 and was offered to you for $49 plus shipping and handling. Regardless, had you contacted us regarding your concern about the promotion and provided proof that you were offered a buy 1, take 1 deal, we would have been more than happy to live up to those terms.
  
  Regarding your request for a refund, our records also show that you were issued a refund for $53.95 Feb. 20th, which was the full cost of your order.
  
  We hope this clarifies matters.
  
  
  Best Wishes,
  
  ***
  MiamiMD Customer Support
  Toll-free: ************
  International Customer Support
  ***************
  Monday-Friday: 9:00 AM 9:00 PM EST

• Initial Complaint

  Date:12/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product is a scam and does not work. When I asked for my money back they refused.Company: MiamiMD

  Business Response

  Date: 12/18/2023

  Hello *****,
  
  We're sorry to hear that our Dark Spot Corrector didn't work for you. Each of our products undergo stringent 3rd-party testing and are doctor-formulated with quality natural ingredients to ensure that they are safe to use at any age, with any skin color, and provide lasting results. That said, we cannot account for each of our customers' unique circumstances which is why, if for any reason you are unsatisfied with your purchase, you can return it within 60 days for a full refund.
  
  Our records show that you made the purchase on Aug. 28 with the product subsequently delivered on Sep. 5. You contacted us on Dec. 14, 101 days after your order was delivered and 41 days past our 60-day return window, requesting a refund because you were dissatisfied with the product. When informed of our return policy, you contended that you only started using the product on Oct. 15 and that we should refund your purchase regardless. Again, while we understand that you are dissatisfied with the results, our 60-day money back guarantee is clearly stated on our website and is even on the product image when making the purchase. We believe that 60 days is more than enough time to determine whether our products are right for you, especially since our products are packaged to last 30 days if used as instructed. As such, we would like to reiterate that we are unable to provide you with a refund as the request was made well past our 60-day return policy.
  
  Regards,
  
  ***
  MiamiMD Customer Support
  Toll-free: ************
  International Customer Support
  ***************
  Monday-Friday: 9:00 AM 9:00 PM EST

  Customer Answer

  Date: 12/18/2023

  This is the strong arming I am concerned about.  I could not start the product immediately as my father in-law past away around that time and so I got delayed.

   

  any reputable company would understand and ************ the unused products and give a refund.  I am definitely not satisfied with the false advertising of the quality of the product and especially distraught over the strong arming.  
  

  it feels like they are saying gotcha and we can care less about you. We got our money now you go away.  You did not meet our cut of so there, we won and you are the sucker who fell for this scam.

  you should ashamed of taking advantaged of the elderly as that who is mostly interested in this product.

   

  shame on you.  Just do the right thing and refund the money.  This should not be about winning. It should be you standing 100percent behind your product.

   

  i would like to elevate this to the ** attorney general under Elder abuse.

   

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21013551
  
  I am rejecting this response because:

  This is the strong arming I am concerned about.  I could not start the product immediately as my father in-law past away around that time and so I got delayed.

   

  any reputable company would understand and ************ the unused products and give a refund.  I am definitely not satisfied with the false advertising of the quality of the product and especially distraught over the strong arming.  
  

  it feels like they are saying gotcha and we can care less about you. We got our money now you go away.  You did not meet our cut of so there, we won and you are the sucker who fell for this scam.

  you should ashamed of taking advantaged of the elderly as that who is mostly interested in this product.

   

  shame on you.  Just do the right thing and refund the money.  This should not be about winning. It should be you standing 100percent behind your product.

   

  i would like to elevate this to the ** attorney general under Elder abuse.

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/22/2023

  Hello *****,
  
  As we have stated previously, we do stand behind our products. All our products are meticulously tested and formulated to provide the best results for our customers. However, we cannot account for every customer's unique circumstances, which is why if our products are not satisfactory, we offer a 60-day money-back guarantee. This guarantee is clearly stated in multiple places on our website. By your admission, you chose to use the products well over a month after receipt of the delivery. Additionally, you also stated that you decided to give the product "more and more time to work" and contended that we should waive our policy in your favor due to this. To draw an imperfect analogy, this would be akin to purchasing clothing, taking over three months to try it on and see if it meets your needs, and then insisting that the store accept a return when it doesn't. Furthermore, not once during your extensive back and forth with our customer support team did you mention that your father-in-law passed away leading you to delay the use of the product. You did, however, accuse us of being "a racist and greedy company" simply for explaining our return policy. At this point, we cannot entirely be certain that you are negotiating in good faith.
  
  However, all this appears to have been moot as we see that you disputed the charge with your credit card issuer and that it was subsequently refunded on the 19th. This being the case, we will assume the matter has been resolved to your satisfaction. If, by any chance, the credit has not yet appeared on your card statement, please follow up with your bank.
  
  Sincerely,
  
  ***
  MiamiMD Customer Support
  Toll-free: ************
  International Customer Support
  ***************
  Monday-Friday: 9:00 AM 9:00 PM EST

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21013551
  
  I am rejecting this response because: although I am happy with the refund. I am displeased with the customer care and continued insults and bullying.  I am the customer, right? 
  

  Overstruck with grief, I did not feel that I needed to share my families personal information with you and your company.

  Also, do not compare yourself to others in false analogies.

  Nordstrom stands behind their products and accepts returns past 60 days.

  Having said thay, the quality of their products lend themselves to a rarity of the need to return items.

  i stand behind my words, especially those of elder abuse, racism etc. knowing that your product does not work with all skin types, that info needs to be placed up front in your ads. Also, to know what is absolutely advertised is not accurate is extremely disheartening and very disturbing. Unbelievable that you can take advantage of people and sleep at night.
  

  I Hope you can make honest adjustments in your ads, so you do not falsely lead others down this same path.

  
  Sincerely,
  
  **********;

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/5/23, I emailed customer support due to (6) bottles ($228.00) received of their Total Beauty Matrix which did not list same ingredients as indicated in ad. At that time I was told this was due to continued updates to improve product and to take my time using the new&improved product, because they were sure I would love it. Well I didnt see any improved within 3 months and on 10/23/23 requested a refund. Their response this time wasSorry-but I had gone past the 60 day money back guaranteereally? Must have been in the fine print.Plus, there was no mention of a 60 day limit in our first communication, Seems to me they were trying to get me past a deadline that I was unaware of.I was misled and the product was not as advertised.Requesting a refund, due to complaint raised the day product was received.(2) receipts due to add-on special before purchase was completed.

  Business Response

  Date: 11/30/2023

  Hi ******,

  We are sorry that our product didnt meet your expectations. Our products are science-backed to work for men and women of any age, no matter their skin tone or skincare routine, and have worked for the majority of our customers. That said, there *** be factors unique to the individual that *** affect the efficacy of our products which is why we offer a no-questions-asked 60-day refund for all purchases as shown in our website. We understand that you were unaware of the required timeframe for returns, as such we've issued you two refunds totaling $228 to cover your two orders. The refunds should reflect in your Discover card ending in 3942 within **** business days.
  
  If you have further questions, please don't hesitate to reach out.
  
  Best Wishes,
  
  ***
  MiamiMD Customer Support
  Toll-free: ************
  International Customer Support
  ***************
  Monday-Friday: 9:00 AM 9:00 PM EST

  Customer Answer

  Date: 12/07/2023

  MiamiMD issued me a refund for both orders. The issue is resolved. 
  Thank you 

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this, as I cancelled, after I had received one bottle. I only required 1, I sent notice that I only required one. Instead I have received two more bottles. I wrote to say I only wanted one. I would like to be refunded for the two extra I had to pay for which I do not want.I will return them when you send me the money owing to me., and the cost for returning them.Thank you

  Business Response

  Date: 10/13/2023

  Hi *****,

  We're sorry to hear that you were charged and received more than what you expected. Our records show that you purchased one bottle of Dark Spot Corrector on Aug. 2, 2023 at subscription pricing. As you can check on our website, we offer preferred pricing to customers who purchase our products on a subscription basis. We understand that this may not have been your intent, as such we've issued you a refund for the two extra charges of $48.95 each that were placed on your account. The refunds should reflect in your **** card ending in **** within **** business days. Please don't worry about sending anything back. You may keep the products that you've received with our compliments.

  If you have further questions, please don't hesitate to reach out.
  

  Best Wishes,
  
  ***
  MiamiMD Customer Support
  Toll-free: ************
  International Customer Support
  ***************
  Monday-Friday: 9:00 AM 9:00 PM EST

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 5 bottles of Miami MD Brown **** Remover. When I received the order the first bottle I opened was broken and unable to use. You are instructed to use the product for 60 days and if not satisfied you may receive your money back. I notifed them about the broked bottle with no response. I have also tried to notify them about being unsatisfied because the product does not produce any results. I feel like I have been scammed.

  Business Response

  Date: 09/18/2023

  Hello,

  Good day.

  We've checked our records and cannot locate any emails from ******************************* ********************** That said, we're sorry that our products didnt meet her expectations as we're dedicated to helping all women get the results they deserve.
  
  We're confident that we've done what we can to formulate the very best skincare products on the market. Our products are science-backed to work for men and women of any age, no matter their skin tone or skincare routine, and have worked for the majority of our customers. That said, there *** be factors unique to the individual that *** affect the efficacy of our products which is why we offer a no-questions-asked 60-day refund for all purchases. While we would normally ask the customer to return the items to get the full refund, considering the situation we have opted to issue the refund for both her orders ($228) with no need to return the products. The refund should reflect in the account with which she made the purchase within **** business days.

  We hope this will be sufficient to resolve ********************' concern.

  Regards,

  ***
  MiamiMD Customer Support
  Toll-free: ************
  International Customer Support
  ***************
  Monday-Friday: 9:00 AM 9:00 PM EST

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never completed an online order,however,was charged for 3 jars of product from company. I immediately called after seeing a pending charge on my Amex and after a 47+ min. Wait time was told sorry just refuse product when delivered and I will be refunded. Subsequently I have received 2 emails dated 8/27 stating product was delivered and a 2nd dated 8/29 asking how I am enjoying the product. No product was ever delivered or ordered. I emailed company and have attached email as well as filed a dispute with Amex and attached a copy of that as well.I requested a full refund for $129 and in addition will only be at this mailing address for a few more days. It is a summer residence and no one will be here after 9/3/2023 to accept and/or return a package, if in fact it ever shows up.

  Business Response

  Date: 08/30/2023

  Good day,

   

  We also received an email from the customer, ***************************, detailing her complaint. We have issued a full refund for her order, which should reflect on her account in **** business days, and replied to her email with the same (please see attached).

   

  We trust that this will be sufficient to resolve the issue.

   

  ***
  MiamiMD Customer Support
  Toll-free: ************
  International Customer Support
  ***************
  Monday-Friday: 9:00 AM 9:00 PM EST

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a spot removal cream promising to get rid of brown spots/melasma in June 28, 2023. After continued use for over a month and half I have not seen results, spots are there and no minimal signs of cream working as doctor promises. Im have spent $48.95 each bottle (4) which I have no use for and have emailed and called Miami Md however no reply via email and the hold on phone is ridiculous. Miami Md is not what she describes it r promises. I have been scammed of this cream and want to return for refund as Miami Md claims if product did not work.

  Business Response

  Date: 08/22/2023

  Dear ***********************,
  
  We're sorry that the Dark Spot Corrector didnt meet your expectations, as well as for any frustration you may have experienced with getting in touch with us over the phone. We've checked our records and the last email we received from you was on July 8, 2023 which was answered to your satisfaction. We do understand that you would like to return the items for a refund as per our 60-day no-questions-asked return policy. As such, we've issued a full refund for your purchases which may take **** business days to reflect in your PayPal account, and you may keep the product. Please don't worry about returning anything.
  
  Your complete satisfaction is very important to us so please do not hesitate to reach out should you have additional concerns.
  
  Regards,
  
  ***
  MiamiMD Customer Support
  Toll-free: ************
  Monday-Friday: 9:00 AM 9:00 PM EST

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one jar of cream, and they switched the order to 6 jars at a price of $240.00. We are supporting a business, and they are deceitful. Now, Im questioning the product. I want my money back and a free jar of cream or my attorney will be in contact next. Please help me resolve this matter.***************************, *** Official Reporter

  Business Response

  Date: 08/14/2023

  Dear ***************************,
  
  We apologize for the frustration that you have experienced with your order for the Miami MD Dark Spot Corrector.
  
  We are showing on 8/10/23 we received an online order for a 6-month supply of the Dark Spot Corrector. We did receive your email about the order issue you sent on 8/10/23 after the order was submitted. The full refund of $240 was processed on 8/11/23 for the inconvenience and we sent this in a reply email to you on 8/11/23. Refunds typically are reflected to your account within **** business days to PayPal (depending on their policies).
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  
  ***************************** Escalations Supervisor