ComplaintsforUniform Advantage

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Hello, I placed an order for 4 scrub tops of 2 different kind each on May 7, 2024. Order #**********. They/Uniform Advantage informed me on May 12 that they don't one kind of the scrub tops that I ordered. So, the next day May 13 I sent them a replacement info. The order was update on their website accordingly. Now I am waiting and waiting to the point that I said to just go ahead and cancel it but the cancelation is something that they are refusing to do. I talked to the agen twice and one was today and it goes that she will pass my desire to cancel to the team. I have 5 temporal charges on my account. I have no idea what they are doing because all what they tell over the phone is "I will let them know. I will pass to the team." I got a letter with apologies forba delay but taking into account that the order was place on May 7, it is way too long waiting time. I want to finalize and either they are shipping what they have on hands and cancel the rest or cancel the whole order.

  Business response

  05/28/2024

  Dear ***************************,

  We apologize for the inconvenience and frustration you have experienced with your recent purchase from Uniform Advantage. it's disheartening to hear about the issues you encountered when purchasing your scrubs.

  We understand your disappointment with the back-ordered items and the subsequent payment issue that caused you to cancel the order. Some of our best garments may go on backorder due to popular demand and we do our best to keep our customers informed when this happens.

  Please note that the order is now canceled; we apologize for not being able to fulfill this request during the weekend since our warehouse and offices were closed for the holiday.

  We sincerely value your feedback and regret that we could not address your concerns sooner and satisfactorily. Rest assured we will use your experience to improve our products and customer service.

  Thank you for bringing this matter to our attention and we appreciate your patience and understanding.

  Best regards, 

  Uniform Advantage | Customer Service
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered what I thought were exact scrubs I purchased in a different store. These came with an awful fit same sku # but different origin Country, so Im returning everything. I received confirmation of 2 separate returns and refund confirmation. The second order was refunded, but the first order has not been and it has been past the window they gave me. I just want my refund from the clothes that I sent back. I had to pay $8.99 for each return. Order #: **********

  Business response

  05/27/2024

  Dear ***************************************,

  We are so sorry to hear about your dissatisfaction  with the purchased uniforms. We strive to delight our customers each time you shop with us, and we failed to do so on this occasion.

  Please accept our sincere apologies for the delay in processing your return. We certainly understand your disappointment and have escalated this to our product team to check and verify the fabric issues you mentioned in the complaint. It is particularly important to us that the items you receive are of the same quality as the ones you expect and love. We have also escalated this to our Returns team to make sure all processes are followed to avoid any delays.

  We have refunded the returned garments on SO# ********** in the amount of $55.36 and an email has been sent with further information regarding the refund.

  You may contact us any time; by sharing your candid feedback,you allow us to focus where it is needed most; so, we can further improve the quality and consistency of our product.

  Again, we do apologize and assure you that your experience is a rare departure from our remarkably high service and product standards. It is our sincere hope that you will give us another chance to delight in the future,for you to experience our outstanding service and quality first-hand.

  Sincerely,

  Uniform Advantage | Customer Service
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

  Customer response

  05/27/2024

  I have been refunded today. I nolonger wish to complain at this time,

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am beginning a new job in mother infant and I am searching for a pair of men's scrubs in lavender (or similar color). I found a pair of men's scrub pants on your website in orchid -********************************************************************************************************************************************** In the pictures it shows a a men's single pocket v-neck scrub top. I could not find it so I contacted the company through the website with a poor apathetic response in helping me find this top. I then wrote a letter to the *** of the company (***************************) two weeks ago who didn't even extend the courtesy or take the time to respond. I work at a large academic teaching hospital who is frequently visited by Uniform Advantage and I'm hoping this company has better customer service than what I have experienced so far.

  Business response

  05/09/2024

  Dear BBB,

  We are sorry to hear about *******************'s customer service experience and appreciate that he took the time to share his concerns. We strive to delight our customers each time they shop with us, and we failed to do so on this occasion. 
  
  The request to reach out to Mr.***** arrived today from our headquarters at 11:32 A.M EST; he sent us a letter dated April 28th, but it took some time to come to our corporate office and be processed accordingly.
  
  As soon as the Management team received the request, research was done to find a garment with a similar color,and then reached out to him immediately to provide the available options. Unfortunately,the item Mr. ***** wanted was no longer available as our collection colors may vary from season to season and the specific top was not only sold out but discontinued.
  
  We offered him today a new style for a Scrub Set with a different but similar color and thanked him for the letter he sent us.
  
  Again, we do apologize for the inconvenience,and we can assure you that his experience is a rare departure from our very high service standards. It is our sincere hope that he will give us another chance in the future.
  
  Best Regards,
  
  Uniform Advantage Management Team
  
  Email address:  ***********************************
  Chat: ***********************************************
  Phone: **************

  Customer response

  05/11/2024

   
  Complaint: 21688958
  
  I am rejecting this response because they are not telling the truth about the letter than I mailed to the corporate office. I mailed the letter two weeks ago and never received a response. The person calling was from a call center not located in the ************* so there is no possible way they would know about the letter. I asked the representative that called me to read the letter to me if they truthfully received it yet they couldn't do that or tell me anything about the letter. They lied to me on the phone and only called because I filed this complaint with the BBB. Uniform Advantage has proven itself to be dishonest, unprofessional, and I will be relaying this experience and encounter with the administration at my hospital so as to not do business with Uniform Advantage in the future. I will also share this experience online through various social media platforms so others will shop elsewhere.
  
  Sincerely,
  
  ***************

  Business response

  05/13/2024

  Dear BBB, 

  We sincerely apologize for any inconvenience caused by the unavailability of the top Mr. **** saw in one of our product photos, and we regret that we couldn't fulfill his specific needs in this instance as the item has been discontinued. 

  On Thursday, May 9th at 12:36 PM EST, a Uniform Advantage team member reached out to Mr. **** and provided the following options: item# MBS366 Top and MBS574 Bottom, as well as the item# **** which is a set. These items were the most similar in the colors he was looking for. 

  During the conversation, after **** provided him with the options, the customer asked about doing a custom order for the top, but he was advised that we can not, and unfortunately this is true for discontinued garments. Mr. ***** then agreed to look into it and get back to us.

  If there is anything else we can assist him further, please let us know. We value the feedback provided to improve our products and services. 

  Thank you for your understanding. 

  Uniform Advantage Customer Service. 

  Customer response

  05/14/2024

   
  Complaint: 21688958
  
  I am rejecting this response because they lied about having received my letter, exhibited poor customer service, showcased products on their website that are not available or have matching items in similar colors, lack of response from the corporate office after I took the time to write a letter to them, and overall unprofessionalism.
  
  Sincerely,
  
  ***************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February I received my purchase from Uniform Advantage. I started a new job and needed some new scrubs, I ordered 12 pairs of scrubs this Advantage Uniform. When I received the scrubs I was excited because they looked like they were good quality. I even went and reviewed the scrubs based on what I saw. First time wearing a pair of scrubs, I noticed after that my white t-shirt had a blue stain on there. Not only that I sat on my bed and noticed the navy blue print. I immediately contacted the Advantage Uniform of the issue and submitted pictures of what had occurred. I was asked follow up questions regarding washing instructions. I hadn't even read the washing instructions because they were brand new and didn't need to be washed. I was even more confused to find out that these scrubs has to be washed separately due to staining issues. The company offered me a 20% off or future purchases multiple times which I declined because I had no intention of making future purchases from this company knowing what their scrubs bleed into clothes. I asked for a refund but they kept offering me a 20%. A 20% discount was not worth the hassle and inconvenience of my clothes being ruined and completely stained and the inconvenience of having to wash them sparely from my other scrubs. This caused me a great inconvenience as I had to go and purchase new sets of scrubs from another company. They never tried to solve my grievance. I went and filed a complaint with Paypal in March and I was again offered 20% discount which I again declined. I was contacted by the company and expressed to them what happened and was told I would be contacted by a representative; I never heard anything. Weeks went by with no update. I contacted PayPal for follow up who requested that I posted pictures of my clothes that were and are still stained.I did so and never received an update. Representatives were contacted multiple times and none were helpful. I am asking for a refund of $246.88 for damage.

  Business response

  05/03/2024

  Dear ***********************,

   We apologize for the inconvenience and frustration you have experienced with your recent purchase from Uniform Advantage. it's disheartening to hear about the staining issues you encountered with the scrubs, especially as you were looking forward to utilizing them for your new job.

   We understand your disappointment and want to make things right for you. Please return the garments at your earliest convenience using the prepaid label which will be provided via email.

   Please, contact us to send you a free replacement for garments from a different Uniform Advantage collection. We will also process a refund for $92.11 (+ $62 previously refunded) of your purchase amount,including the shipping costs. Totaling a 50% of your order total.

  Please, contact us to send you a free replacement for garments from a different UA collection.

  We sincerely value your feedback and regret that we could not address your concerns promptly and satisfactorily. Rest assured we will use your experience to improve our products and customer service going forward.

  Thank you for bringing this matter to our attention and we appreciate your patience and understanding.

  Best regards, 

  Uniform Advantage

• Initial Complaint

  05/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They charged me and never sent the items purchased then refused a refund

  Business response

  05/01/2024

  We are so sorry to hear about your poor service experience and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us, and we clearly failed to do so on this occasion. 

  We certainly understand your disappointment, and this issue will be seriously addressed.
  

  To resolve your concern, we have processed a refund of $74.38 on 05/01/2024.
  

  Please note: If you used a bank account or PayPal balance, the refund could take three to five days.
  If you used a credit or debit card, refunds could take a slightly longer period, potentially up to around 30 days.
  

  Refunds involving Credit Card payments take more time because PayPal processes refunds through the same payment method employed in the original transaction.As a result, the time it takes for the funds to appear *** vary.
  

  Did we answer your concerns? If not or if theres anything else we can help you with, you *** contact us directly by phone, chat or email:
  Phone: ***********
  Chat: ***********************************************
  Email: ***********************************
  

  We would also like to offer you a 10% discount on your next purchase, please use the Source Code: UANLAGEKB95 (expires 05/08/2024) during the check out of your ordering process and the discount will be applied to the order.

• Initial Complaint

  02/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought two sets of scrubs two tops and two pants .. and when I washed them the tops faded immediately I hadnt even worn them I just prefer washing anything before I wear them the pants were fine but the tops werent my order no is **********

  Business response

  02/12/2024

  Hello ****,

  We are so sorry to hear about your defective tops. We strive to delight you each time you shop with us, and we failed to do so on this occasion. 

  We certainly understand your disappointment and have escalated this to our product team to check and verify the fading issues you mentioned in the complaint. It is particularly important to us that the items you receive are of the same quality as the ones you expect and love.

  We will gladly exchange or refund your product; please contact us via chat, email, or telephone and one of our **************** Specialists will be ready to assist you; mention this email when you contact us.

  Please feel welcome to contact us any time; by sharing your candid feedback, you allow us to focus where it is needed most; so, we can further improve the quality and consistency of our product.

  Again, we do apologize and assure you that your experience is a rare departure from our remarkably high service and product standards. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our outstanding service and quality first-hand.

  Sincerely, 

  Uniform Advantage | ****************
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

• Initial Complaint

  01/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Two weeks ago, my granddaughter got a job starting January 8th that requires she wear scrubs. She's a single mother of 3 kids & has limited income. I ordered 3 sets of scrubs on January 4th. As of today, January 11th, she hasn't received them. At first, Uniform Advantage's message said they'd arrive on January 10th. Fine. Today, January 11th, the delivery date is unavailable. This is NOT acceptable. They have sn option for "express delivery" at checkout, BUT they charge $36.99. My only income is Social Security, so that's not an option for me. I trusted this company (my mistake) and thought my order would surely be delivered within a week. I was wrong. WHERE IS MY ORDER??? I hope people reading this will be smarter than me and take their business elsewhere.

  Business response

  01/12/2024

  Dear BBB,
  Thank you for sharing customers complaint with us. We are so sorry to hear about the poor service experience and really appreciate that *************** took the time to share your concerns.
  The latest ***** tracking shows a confirmed delivery of your order number ********** on the 01/12/****: *****************************************************************************************
  We have processed a refund of the shipping fee ($4.99) for this order, the refund is done on the same card used to place the order.
  Please note: If you placed your order with a credit card, please allow up to 5 business days for a refund to appear on your credit card statement. If you paid with a debit card, please allow up to 10 business days for a refund to appear on your bank statement.
  We would also like to offer *************** a 10% discount with free shipping for her next order with us, please use the code UANLAGEYY79 during check out of the ordering process. The code expires on 01/20/****.
  If you wish to place the next order after January the 20th ****, you may call us, and we will be happy to offer you the same discount.
  Did we answer your concerns? If not or if theres anything else we can help you with, you may contact us by email, chat, or call:
  Email: ***********************************
  Chat: ****************************************************;(available from Monday to Friday from 08:00 AM to 11:00 PM EST and on weekends from 09:00 AM to 10:00 PM EST)
  Call: ************ (available from 08:00 AM to 10:00 PM EST and on weekends from 10:00 AM to 06:30 PM EST)
  Your satisfaction is very important to us: we look forward to delighting you with our merchandise quality.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order Date: 11/05/2023 Order Number: ********** Cost: $33.97 (Shirt $25.99 + Embroidery $7.98) price does not include taxes Item received was not embroidered correctly. Made the company aware that the design services: embroidery that was paid for was off center with pictures and measurements. The company responded saying that it was done correctly even with visual proof and detailed measurements showing otherwise refusing to acknowledge the error by either replacement or refund.

  Business response

  11/21/2023

  Dear BBB,

  We sincerely apologize for the inconvenience experienced by our customer. We take the services we provide and the quality of our products seriously and regret any deviation from the customers expectations.
  

  We acknowledge her concerns regarding the embroidery being off-center and the responses provided by our **************** Specialists, and we apologize for any frustration this caused. Our team is committed to resolving this issue promptly.

  It is important to note the embroidery should always be centered above the pocket but sometimes if the seam is too close to the end of the pocket, the operator may sometimes off center it just a little bit to keep the embroidery from being so close to the armpit, especially with a long text line, as it is the case with this garment and line of embroidery requested having 22 characters.

  We will be glad to proceed with a refund or a replacement; notes have been added to the customer's account with the resolution and advising our **************** Specialists to leave a note to the embroidery team to center the lines of embroidery above the pocket, should the customer choose a replacement or provide a full refund.

  Thank you for bringing this matter to our attention. We appreciate your understanding and patience while resolving this matter. We value your business and are dedicated to ensuring your satisfaction.

  Best Regards,
  Uniform Advantage. 

  Customer response

  11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that a refund is the only resolution as you all have excuses for errors instead of the professionalism of accountability. 
  
  Regards, 
  
  ***************************

  Business response

  11/23/2023

  Dear BBB,

  We sincerely apologize for the inconvenience this issue may have caused our customer. Customer satisfaction is our top priority, and we are committed to making things right!

  I have fully refunded Mrs. ******** order to the original payment method and to not inconvenience her further, she may keep the embroidered garments.

  Please don't hesitate to contact us if we can be of further assistance. Thank you for taking the time to provide us with valuable feedback.

  Sincerely,

  Uniform Advantage

• Initial Complaint

  11/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On September 19th, I made an order with a few items, 2 of them being the ** Best Buy Scrubs Womens 5-Pocket Drawstring Pants - Tall, and received the full order sometime at the end of September and have been wearing them regularly for work since then. On November 3rd, I pull my drawstring on my pants to tie them in the bathroom at work before starting my shift, and the left drawstring comes off from where it's sewn and out. I've only had these pants for a little over a month and one side of the drawstring breaks, deeming the pants difficult to wear, with the one string one one side still in the string hole to pull and use. I have about 5 pairs of scrubs all with drawstring pants of 2 other brands, and I wore those scrubs for 2 years for my last job full-time, and im still full-time now. But those pants have not broken. I would like a replacement for these pants, please.

  Business response

  11/07/2023

  Dear BBB
  
  Thank you for reaching out to us regarding the issue our customer experienced with the ** Best Buy Scrubs Womens 5 pocket Drawstring Pants - Tall that she purchased back in September. We appreciate the feedback and apologize for any inconvenience this situation may have caused her. 

  We're sorry to hear about the problem with the drawstring on your scrub pants; we take pride in our product quality and customer satisfaction and understand her frustration with our product.

   Although we understand that the customer did not reach out to us previously to request a replacement, we would like to ensure satisfaction right away and we will send  her a replacement order. The replacement order ********** should arrive within three (3) to eight (8)business days.

  Once again, we apologize for any inconvenience, and we hope the customer is satisfied with the resolution to this matter. Thank you for choosing Uniform Advantage and we look forward to assisting her further

  
  Sincerely,
  Uniform Advantage. 

  Customer response

  11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company I work for uses Uniform Advantage and has for years however the last year has been very difficult dealing ordering and dealing with them. We have called and chatted several times, July, August, and September 20, 23, 25, 26, and 27th, to get assistance or correct the issue with not being able to get to the cart and checkout. We have not been able to log into the site which is why I started calling last week on 9/20/23. The primary email had to be updated and account cleaned up and I was on the phone for over 30 minutes doing so. I had the email changed to see if that made it possible to log in, and the representative did it incorrectly. I have a personal account and I use the business account, and when she created the business account with my work email she then mixed everything between the two accounts. My work email had my home address and phone number and my work email had my home address and phone number. On top of that, the business logo did not stay and I kept telling her that and she kept saying she could see it and to try later, maybe it will show up. Needless to say, she did not fix the accounts. I had to change the information on the business account. So I did check back the next day and there still was no logo and had to call again. I was on the phone for 35 minutes to be told again to check back in ***** hours as the requested was just then put in! Now, we can log into the account and see the logo but cannot get into the cart or checkout. I get the Temporarily Unavailable message and to call. Which I did again and was told it is a technical issue in the background. I asked why is this still happening after 2 months and I did not get an answer. I do not understand how I can log into my personal account and order but I cannot through the business account. I still don't understand why after 2 months this large business cannot get this stuff figured out. I asked the guy if I should go to another scrubs provider because none of this makes any sense. I want this fixed or I want an explanation. This is unacceptable for a big business, to get the run around and no answers.

  Business response

  10/12/2023

  Dear BBB,
  Our customers satisfaction is very important to us and we will gladly address her concern.
  Upon researching the customers account, we can provide the following information related to the customers order.
  The sales order was placed online on September 17, 2023, at 8:47 PM with tracking number ********************** and it was delivered according to the **** website on September 22, 2023, at 3:35 pm; within our estimated delivery timeframe of 4 to 8 business days.
  
  The customer contacted us on September 23, 2023, advising us that the order was not received despite the tracking details showing otherwise. Our **************** Specialist kindly requested to give **** some time and to wait until Tuesday, September 26, 2023, for them to deliver the package if it was only scanned as delivered but not actually delivered, and then, we could issue a replacement right away. The customer contacted us again on September 23, 2023, and this time a replacement was issued expeditiously with the tracking number **********************. The replacement was delivered on September 29, 2023, at 6:27 pm.
  
  On October 4th, 2023, we were advised that the customer received the replacement and the original order; we advised the customer to keep the garments since they had embroidery.
  
  When the customer initially contacted us the agent was following normal procedures, we understand how disappointing a delay by the carrier can be and even more so if it showed as delivered.
  
  We hope the customer understands that this was out of our control, and we are glad that she finally received the garments purchased.
  
  Best regards,
  
  Uniform Advantage ****************. 

  Customer response

  10/21/2023

   
  Complaint: 20664195
  
  I am rejecting this response because:  The original complaint had nothing to do with receiving an order.  It has to do with customer service giving me the run around about why the website will not work.  I had been in contact with them multiple times as stated previously to order scrubs for the office and every time I would get told the site is down.  It has been down for 4 months apparently.  Either this business is going out of business because it cannot fix their issue or they kept lying to me.  I told them I did not want to order over the phone, I knew there would be issues and there was.  I received a scrub top that did not have the logo imprinted on it despite being told the representative would make sure the logo was on all tops and jackets.  Now I have to send it back and hope they get it right the second time.  If I had been able to order on line myself then I guarantee there would have been no mistakes.  
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩