ComplaintsforUniform Advantage

• Initial Complaint

  09/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I paid 7.99 for fast shipping because it clearly stated that my package would arrive in 2 days. If I did free shipping it said it would take 3 to 6 days to arrive. I placed my order late Sunday night and it said my items would arrive on Wednesday. I needed my items by Thursday morning. My tracking number also said items will arrive Wednesday night. When they didn't arrive I checked my tracking number and it said sorry for the delay your items will now arrive on Thursday. I don't think they even used fast shipping. They sent it regular mail and kept my 7.99 as with free shipping the items would have arrived Thursday. I would not have ordered from them had it not said items will arrive Wednesday as I needed my scrubs for Thursday morning. I contacted customer service as it said they would give you the 7.99 back if you didn't get your order on time which I didn't and the customer service representative was super rude and told me that they would not give me my money back for shipping. I will never order from this company again and I wish I had read the reviews on here first as I see there are tons of complaints about their shipping time. Buyer beware. Don't make the same mistake that I did if you need your scrubs asap.

  Business response

  09/04/2024

  Dear *********************************,

  Our customers satisfaction is of the utmost importance to us, and we are sorry to hear about your experience with the delivery of your order. We strive to delight our customers each time they shop with us.

  Upon further research, I confirmed that the order was placed with FAST GROUND shipping. In our help pages:  ********************************************************** we provide information as to timeframes and prices and as per the information posted FAST GROUND takes 3 to 5 business days, and business days are Monday to Friday, excluding weekends and holidays.

  Also, when checking the emails we sent you,we advised that the Estimated Delivery Date was September 03rd, 2024 (screenshot attached). In essence, your order was placed on 08/26/2024  and our email confirmation stated it would be delivered on 09/03; the order was delivered on 09/02. From reviewing the order from the moment it was placed until it was delivered, we exceeded our expectations and delivered your order one day earlier than originally promised. 

  Please accept our sincere apologies if you did not receive the answers promptly, we tried to search for a contact from you using the telephone number and email in the account and could not find it.If you called from a different number, let us know and wed be happy to listen to the call and coach our agent.

  We refunded you for the shipping charges as a token of good faith but please note that we delivered the order well ahead of the estimated delivery timeframe.

  You may contact us any time; by sharing your candid feedback, you allow us to focus where it is needed most; so, we can further improve the service, quality, and consistency of our service.

  
  Sincerely,
  Uniform Advantage | Customer Service
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

  Customer response

  09/05/2024

  Thank you for the refund.  However, there is something wrong with your website then because when I purchased my items it clearly stated that if I paid for fast shipping I would get my items on Wednesday August 28th.  If I wanted free shipping it would be 3 to 5 business days.  My tracking showed that my items were going to arrive on time on August 28th and then that evening at 9 pm ***** sent me a message stating my package was delayed and I would be getting it a day late on August 29th.  I would not have purchased the items had it said that they were not coming by August 28th as I needed them for the morning of August 29th for work.  So it was a day late not a day early according to your website when I made the purchase.  I just saw the email where you confirmed the dates so I get what you are stating. But your website did tell me what I am stating and I would not have purchased from you had I known that what it stated wasn't true as I needed the items asap. I hope that makes sense.  You need to fix your website so it gives accurate information so that this doesn't happen to anyone else.  Thank you again for the refund.    

  Customer response

  09/06/2024

   
  Better Business Bureau:
  
  Thank you for the refund.  However, there is something wrong with your website then because when I purchased my items it clearly stated that if I paid for fast shipping I would get my items on Wednesday August 28th.  If I wanted free shipping it would be 3 to 5 business days.  My tracking showed that my items were going to arrive on time on August 28th and then that evening at 9 pm ***** sent me a message stating my package was delayed and I would be getting it a day late on August 29th.  I would not have purchased the items had it said that they were not coming by August 28th as I needed them for the morning of August 29th for work.  So it was a day late not a day early according to your website when I made the purchase.  I just saw the email where you confirmed the dates so I get what you are stating. But your website did tell me what I am stating and I would not have purchased from you had I known that what it stated wasn't true as I needed the items asap. I hope that makes sense.  You need to fix your website so it gives accurate information so that this doesn't happen to anyone else.  Thank you again for the refund.     
  Sincerely,
  
  *********************************

  
  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an online order on 7/30/2024 for about $200. It says that it should ship within 4 to 8 business days. I checked to see the status of my order after 8 days and it said still processing. I contacted them and no one could tell me anything. I asked for my order to be cancelled and still was never cancelled. I called again and it was still showing in processing not cancelled and I kept receiving emails stating something like thank you for contacting us we will give you an update within 48 hours. These emails continue to constantly be sent and now its August 13, ********************* PROCESSING! I called again and the lady says to me, "We will update you in ***** hours. That's all I can tell you." I have never had anything like this happen to me and it is beyond not acceptable to me. I do not recommend buying anything from this place. There are so many other places to shop for scrubs. I'd rather pay double than be treated like this. From reading other complaints here THEY ALL SOUND THE SAME! this is the normal way they do business. THIS IS NOT HOW TO RUN A BUSINESS!!!

  Business response

  08/14/2024

  Dear ***********************,

  Thank you for bringing this to our attention, we sincerely apologize for the frustration and inconvenience youve experienced. We understand how disappointing this situation has been, and it departs from the high level of customer service we strive to provide to our customers.

  We acknowledge that the order was placed on July 30, 2024, and can see a few contacts regarding an item that was no longer available (NLA) and the order cancelation request. Unfortunately, there was an unexpected technical issue that caused the order to be stuck in processing much longer than usual. Our warehouse team was initially focused on getting the order shipped, and then they missed the request where we were asking to have it canceled; rest assured our agents tried to get the order canceled but this is something that they cannot do themselves due to system restrictions and they were waiting for a resolution to the ticket that was opened for this issue. We are sorry that this happened, that it was not communicated clearly, and that your attempts to get answers were met with insufficient response. This is not how we want to treat our customers, and we assure you that we are taking immediate steps to prevent this from happening again.

  We are happy to inform you that the order has been successfully canceled as requested and as a token of good faith, we would like to offer you 20% off your next order, with free expedited shipping on regular-priced items. Please call us when youre ready to place your order, and we will make sure everything is handled smoothly.

  Thank you for your patience and understanding, and we hope youll give us another opportunity to make this right.

  Sincerely,

  
  Uniform Advantage | Customer Service
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

  Customer response

  08/15/2024

   
  Complaint: 22136157
  
  I am rejecting this response because: I have spoken to you guys after the cancellation and after that you said it was going to be shipped with within 24 hours now you're telling me that it's canceled again this is how you're communication is so problematic you have no clue what the last conversation was I've been sitting here waiting for my order and now you tell me that it's canceled again after I approved for it to go through. What is wrong with you guys?
  
  Sincerely,
  
  *************************

  Business response

  08/15/2024

  Dear *************************,
  
  Thank you for responding to our message.
  
  We are very sorry for the inconvenience because of the delay with the order, as you wanted us to cancel the order, the order is now cancelled.
  
  As a token of good faith, we would like to offer you 20% off your next order, with free expedited shipping on regular-priced items. Please call us when youre ready to place your order, and we will make sure everything is handled smoothly.
  
  We are sorry to know that you rejected the resolution provided, we do not want our customers to be inconvenienced or dissatisfied.
  
  When you have a moment, please let us know if we can do something else to resolve the issue, we will be happy to resolve the issue completely for you.

  Customer response

  08/16/2024

   
  Complaint: 22136157
  
  I am rejecting this response because: once again if you guys had any order at your company you would see the communications between me and your customer service person and you would see that the last conversation was that you were going to ship my order out expedited within the same day this is after I spoke to you guys about canceling it and just because I wrote a bad review and a complaint about you does not mean that your last communication with me should have changed. I was going to complain and make sure to write a bad review every place I possibly can because of the situation that you guys have caused and now once again you have not paid attention to the communications between me and your company's customer service and that it was supposed to be mailed out a few days ago expedited. This is unacceptable of any business to be this way. A lawsuit is what everybody should file against you and your company.
  
  Sincerely,
  
  *************************

  Business response

  08/16/2024

  Dear *************************,
  
  Thank you for responding to our message.
  
  We are sorry to know that you rejected the resolution provided, we do not want our customers to be inconvenienced or dissatisfied.
  
  When you have a moment, please let us know if we can do something else to resolve the issue, we will be happy to resolve the issue completely for you.
  
  You may contact us by phone, email, or chat:
  
  Phone: *********** Working hours Monday to Friday from 8 AM to 10 PM EST on Saturdays and Sundays from 10 AM to 6:30 PM EST
  Chat: *********************************************** Working hours Monday to Friday from 8 AM to 11 PM EST on Saturdays and Sundays from 9:00 AM to 10:00 PM EST
  Email: ***********************************

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because it's pointless at this point.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I'm an ER Nurse and came across their website while looking for scrub uniforms and shoes. I usually buy my scrubs from Figs and Scrubs and Beyond. However, against my better judgement, on July 18, 2024 I placed a large order from Uniform Advantage website consisting of under scrub shirts, scrub tops, scrub pants, and shoes. By July 23rd I was still searching for tracking info however when I clicked on the link it displays "shipping and delivery status unavailable". I waited a few days and tried again. On July 27, **************************************************** ******. I live in **. However, I received an email from the company stating they hope I'm enjoying my order and to please rate and review the items (I never received the order). I emailed the company giving them this information. They responded by sending the tracking number that I already have and stating the order is KS (which I had already informed them) and requesting that I give it until August 2, 2024. It's now August 2, 2024 (15 days after I placed my order) and after checking the tracking yet again it still says as of July 27, 2024 it's still in **. This simply doesn't make sense. I've contacted the company again requesting cancellation and full refund. Mind you I also placed an order with Scrubs and Beyond on the same date as Uniform Advantage (July 18, 2024) with standard delivery and not only did I receive my order from Scrubs and Beyond but also had to replace two items with them due to sizing and have already received my replaced items with new sizing from Scrubs and Beyond. My experience with Uniform Advantage is simply unacceptable. I'm very disappointed. Will not recommended and will not do business with this company again.

  Business response

  08/02/2024

  Dear *****************************,
  Our customers satisfaction is of utmost importance to us, and we are terribly sorry to hear about your experience with Uniform Advantage. We strive to delight our customers each time they shop with us, and we failed to meet your expectations.
  Please accept our sincere apologies for the delay with the delivery of the package.
  We have contacted ***** to start a tracer on your missing package. Once a tracer has been started, ***** requires us to wait up to 3 business days so they can conduct their investigation and make delivery attempts. In most cases, ***** successfully locates the missing package and delivers within 2-3 business days.
  We have processed a refund for your order number **********, the refund amount is: $390.75.
  Please note:
  For Bank account or PayPal Balance:
  The refund could take 3-5 business days to reflect on your bank account or PayPal balance.
  For Credit/Debit card:
  The refund could take slightly longer depending on your bank. Please allow 30 days for the refund to appear on your credit/debit card statement.
  If you receive the package please return it back to us, you will not be charged for the return.
  Again, we do apologize and assure you that your experience is a rare departure from our remarkably high service and product standards. It is our sincere hope that you will give us another chance to delight in the future, for you to experience our outstanding service and quality first-hand.
  We would also like to extend a 10% discount for your next order, whenever you wish to place a new order, please call us on *********** and we would be happy to place an order with a 10% discount for you.
  You may contact us any time; by sharing your candid feedback, you allow us to focus where it is needed most; so, we can further improve the service, quality, and consistency of our service.

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although I appreciate the response I am not willing to re-submit my order nor place any future orders. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered uniforms from this company. They tried to process my order 5 times. 1 which went through 3 cancelled and 2 are still pending. I have called affirm, uniform advantage and my bank. I just want these 2 pended orders cancelled!! It is not showing at my bank but yet they say they have to have a release from the bank. This has my affirm account on hold!!!!

  Business response

  07/29/2024

  Dear ***************************,
  
  Our customers satisfaction is of utmost importance to us, and we are terribly sorry to hear about your experience with Uniform Advantage. We strive to delight our customers each time they shop with us, and we failed to meet your expectations.
  
  Please accept our sincere apologies for the issue you had with your order.
  
  When we checked your account, we found the order #********** and the order total for this order is $255.72.
  
  We could not find any order or pending charge for Disputed Amount: $283.52.
  
  If you saw the charge of $255.72 twice, please find a brief explanation below:
  
  If you saw the full amount appear on your debit card statement right after you place your order, please note this wasnt an actual charge. It was simply an authorization to verify that these funds are available.
  
  The authorization will clear in 7-10 days, but your card was not charged.
  
  You are billed only when your order physically ships out.
  If you still see the pending authorization of $255.72, we will be happy to send a Release of Authorization letter to your bank
  
  When you have a moment, kindly reply with the following information:
  ****'s Name
  Bank's Email or Fax Number
  Name as it appears on the card
  Date of Transaction
  Amount of Pending Authorization
  We will work with your bank to have the authorization removed promptly from your account.
  
  If you see the authorization on a different credit/debit card than the one used to place the order # **********,please call us on ********** so we can search for any pending charge on that card.
  
  We suggest you do not send the card details electronically for security purpose.
  
  We do apologize for any inconvenience this may have caused you.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Hello, I placed an order for 4 scrub tops of 2 different kind each on May 7, 2024. Order #**********. They/Uniform Advantage informed me on May 12 that they don't one kind of the scrub tops that I ordered. So, the next day May 13 I sent them a replacement info. The order was update on their website accordingly. Now I am waiting and waiting to the point that I said to just go ahead and cancel it but the cancelation is something that they are refusing to do. I talked to the agen twice and one was today and it goes that she will pass my desire to cancel to the team. I have 5 temporal charges on my account. I have no idea what they are doing because all what they tell over the phone is "I will let them know. I will pass to the team." I got a letter with apologies forba delay but taking into account that the order was place on May 7, it is way too long waiting time. I want to finalize and either they are shipping what they have on hands and cancel the rest or cancel the whole order.

  Business response

  05/28/2024

  Dear ***************************,

  We apologize for the inconvenience and frustration you have experienced with your recent purchase from Uniform Advantage. it's disheartening to hear about the issues you encountered when purchasing your scrubs.

  We understand your disappointment with the back-ordered items and the subsequent payment issue that caused you to cancel the order. Some of our best garments may go on backorder due to popular demand and we do our best to keep our customers informed when this happens.

  Please note that the order is now canceled; we apologize for not being able to fulfill this request during the weekend since our warehouse and offices were closed for the holiday.

  We sincerely value your feedback and regret that we could not address your concerns sooner and satisfactorily. Rest assured we will use your experience to improve our products and customer service.

  Thank you for bringing this matter to our attention and we appreciate your patience and understanding.

  Best regards, 

  Uniform Advantage | Customer Service
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered what I thought were exact scrubs I purchased in a different store. These came with an awful fit same sku # but different origin Country, so Im returning everything. I received confirmation of 2 separate returns and refund confirmation. The second order was refunded, but the first order has not been and it has been past the window they gave me. I just want my refund from the clothes that I sent back. I had to pay $8.99 for each return. Order #: **********

  Business response

  05/27/2024

  Dear ***************************************,

  We are so sorry to hear about your dissatisfaction  with the purchased uniforms. We strive to delight our customers each time you shop with us, and we failed to do so on this occasion.

  Please accept our sincere apologies for the delay in processing your return. We certainly understand your disappointment and have escalated this to our product team to check and verify the fabric issues you mentioned in the complaint. It is particularly important to us that the items you receive are of the same quality as the ones you expect and love. We have also escalated this to our Returns team to make sure all processes are followed to avoid any delays.

  We have refunded the returned garments on SO# ********** in the amount of $55.36 and an email has been sent with further information regarding the refund.

  You may contact us any time; by sharing your candid feedback,you allow us to focus where it is needed most; so, we can further improve the quality and consistency of our product.

  Again, we do apologize and assure you that your experience is a rare departure from our remarkably high service and product standards. It is our sincere hope that you will give us another chance to delight in the future,for you to experience our outstanding service and quality first-hand.

  Sincerely,

  Uniform Advantage | Customer Service
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

  Customer response

  05/27/2024

  I have been refunded today. I nolonger wish to complain at this time,

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am beginning a new job in mother infant and I am searching for a pair of men's scrubs in lavender (or similar color). I found a pair of men's scrub pants on your website in orchid -********************************************************************************************************************************************** In the pictures it shows a a men's single pocket v-neck scrub top. I could not find it so I contacted the company through the website with a poor apathetic response in helping me find this top. I then wrote a letter to the *** of the company (***************************) two weeks ago who didn't even extend the courtesy or take the time to respond. I work at a large academic teaching hospital who is frequently visited by Uniform Advantage and I'm hoping this company has better customer service than what I have experienced so far.

  Business response

  05/09/2024

  Dear BBB,

  We are sorry to hear about *******************'s customer service experience and appreciate that he took the time to share his concerns. We strive to delight our customers each time they shop with us, and we failed to do so on this occasion. 
  
  The request to reach out to Mr.***** arrived today from our headquarters at 11:32 A.M EST; he sent us a letter dated April 28th, but it took some time to come to our corporate office and be processed accordingly.
  
  As soon as the Management team received the request, research was done to find a garment with a similar color,and then reached out to him immediately to provide the available options. Unfortunately,the item Mr. ***** wanted was no longer available as our collection colors may vary from season to season and the specific top was not only sold out but discontinued.
  
  We offered him today a new style for a Scrub Set with a different but similar color and thanked him for the letter he sent us.
  
  Again, we do apologize for the inconvenience,and we can assure you that his experience is a rare departure from our very high service standards. It is our sincere hope that he will give us another chance in the future.
  
  Best Regards,
  
  Uniform Advantage Management Team
  
  Email address:  ***********************************
  Chat: ***********************************************
  Phone: **************

  Customer response

  05/11/2024

   
  Complaint: 21688958
  
  I am rejecting this response because they are not telling the truth about the letter than I mailed to the corporate office. I mailed the letter two weeks ago and never received a response. The person calling was from a call center not located in the ************* so there is no possible way they would know about the letter. I asked the representative that called me to read the letter to me if they truthfully received it yet they couldn't do that or tell me anything about the letter. They lied to me on the phone and only called because I filed this complaint with the BBB. Uniform Advantage has proven itself to be dishonest, unprofessional, and I will be relaying this experience and encounter with the administration at my hospital so as to not do business with Uniform Advantage in the future. I will also share this experience online through various social media platforms so others will shop elsewhere.
  
  Sincerely,
  
  ***************

  Business response

  05/13/2024

  Dear BBB, 

  We sincerely apologize for any inconvenience caused by the unavailability of the top Mr. **** saw in one of our product photos, and we regret that we couldn't fulfill his specific needs in this instance as the item has been discontinued. 

  On Thursday, May 9th at 12:36 PM EST, a Uniform Advantage team member reached out to Mr. **** and provided the following options: item# MBS366 Top and MBS574 Bottom, as well as the item# **** which is a set. These items were the most similar in the colors he was looking for. 

  During the conversation, after **** provided him with the options, the customer asked about doing a custom order for the top, but he was advised that we can not, and unfortunately this is true for discontinued garments. Mr. ***** then agreed to look into it and get back to us.

  If there is anything else we can assist him further, please let us know. We value the feedback provided to improve our products and services. 

  Thank you for your understanding. 

  Uniform Advantage Customer Service. 

  Customer response

  05/14/2024

   
  Complaint: 21688958
  
  I am rejecting this response because they lied about having received my letter, exhibited poor customer service, showcased products on their website that are not available or have matching items in similar colors, lack of response from the corporate office after I took the time to write a letter to them, and overall unprofessionalism.
  
  Sincerely,
  
  ***************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February I received my purchase from Uniform Advantage. I started a new job and needed some new scrubs, I ordered 12 pairs of scrubs this Advantage Uniform. When I received the scrubs I was excited because they looked like they were good quality. I even went and reviewed the scrubs based on what I saw. First time wearing a pair of scrubs, I noticed after that my white t-shirt had a blue stain on there. Not only that I sat on my bed and noticed the navy blue print. I immediately contacted the Advantage Uniform of the issue and submitted pictures of what had occurred. I was asked follow up questions regarding washing instructions. I hadn't even read the washing instructions because they were brand new and didn't need to be washed. I was even more confused to find out that these scrubs has to be washed separately due to staining issues. The company offered me a 20% off or future purchases multiple times which I declined because I had no intention of making future purchases from this company knowing what their scrubs bleed into clothes. I asked for a refund but they kept offering me a 20%. A 20% discount was not worth the hassle and inconvenience of my clothes being ruined and completely stained and the inconvenience of having to wash them sparely from my other scrubs. This caused me a great inconvenience as I had to go and purchase new sets of scrubs from another company. They never tried to solve my grievance. I went and filed a complaint with Paypal in March and I was again offered 20% discount which I again declined. I was contacted by the company and expressed to them what happened and was told I would be contacted by a representative; I never heard anything. Weeks went by with no update. I contacted PayPal for follow up who requested that I posted pictures of my clothes that were and are still stained.I did so and never received an update. Representatives were contacted multiple times and none were helpful. I am asking for a refund of $246.88 for damage.

  Business response

  05/03/2024

  Dear ***********************,

   We apologize for the inconvenience and frustration you have experienced with your recent purchase from Uniform Advantage. it's disheartening to hear about the staining issues you encountered with the scrubs, especially as you were looking forward to utilizing them for your new job.

   We understand your disappointment and want to make things right for you. Please return the garments at your earliest convenience using the prepaid label which will be provided via email.

   Please, contact us to send you a free replacement for garments from a different Uniform Advantage collection. We will also process a refund for $92.11 (+ $62 previously refunded) of your purchase amount,including the shipping costs. Totaling a 50% of your order total.

  Please, contact us to send you a free replacement for garments from a different UA collection.

  We sincerely value your feedback and regret that we could not address your concerns promptly and satisfactorily. Rest assured we will use your experience to improve our products and customer service going forward.

  Thank you for bringing this matter to our attention and we appreciate your patience and understanding.

  Best regards, 

  Uniform Advantage

• Initial Complaint

  05/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They charged me and never sent the items purchased then refused a refund

  Business response

  05/01/2024

  We are so sorry to hear about your poor service experience and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us, and we clearly failed to do so on this occasion. 

  We certainly understand your disappointment, and this issue will be seriously addressed.
  

  To resolve your concern, we have processed a refund of $74.38 on 05/01/2024.
  

  Please note: If you used a bank account or PayPal balance, the refund could take three to five days.
  If you used a credit or debit card, refunds could take a slightly longer period, potentially up to around 30 days.
  

  Refunds involving Credit Card payments take more time because PayPal processes refunds through the same payment method employed in the original transaction.As a result, the time it takes for the funds to appear *** vary.
  

  Did we answer your concerns? If not or if theres anything else we can help you with, you *** contact us directly by phone, chat or email:
  Phone: ***********
  Chat: ***********************************************
  Email: ***********************************
  

  We would also like to offer you a 10% discount on your next purchase, please use the Source Code: UANLAGEKB95 (expires 05/08/2024) during the check out of your ordering process and the discount will be applied to the order.

• Initial Complaint

  02/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought two sets of scrubs two tops and two pants .. and when I washed them the tops faded immediately I hadnt even worn them I just prefer washing anything before I wear them the pants were fine but the tops werent my order no is **********

  Business response

  02/12/2024

  Hello ****,

  We are so sorry to hear about your defective tops. We strive to delight you each time you shop with us, and we failed to do so on this occasion. 

  We certainly understand your disappointment and have escalated this to our product team to check and verify the fading issues you mentioned in the complaint. It is particularly important to us that the items you receive are of the same quality as the ones you expect and love.

  We will gladly exchange or refund your product; please contact us via chat, email, or telephone and one of our **************** Specialists will be ready to assist you; mention this email when you contact us.

  Please feel welcome to contact us any time; by sharing your candid feedback, you allow us to focus where it is needed most; so, we can further improve the quality and consistency of our product.

  Again, we do apologize and assure you that your experience is a rare departure from our remarkably high service and product standards. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our outstanding service and quality first-hand.

  Sincerely, 

  Uniform Advantage | ****************
  Email: *************************************************************
  Website: www.uniformadvantage.com
  Other questions? help.uniformadvantage.com

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