ComplaintsforUniform Advantage

• Initial Complaint

  01/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Two weeks ago, my granddaughter got a job starting January 8th that requires she wear scrubs. She's a single mother of 3 kids & has limited income. I ordered 3 sets of scrubs on January 4th. As of today, January 11th, she hasn't received them. At first, Uniform Advantage's message said they'd arrive on January 10th. Fine. Today, January 11th, the delivery date is unavailable. This is NOT acceptable. They have sn option for "express delivery" at checkout, BUT they charge $36.99. My only income is Social Security, so that's not an option for me. I trusted this company (my mistake) and thought my order would surely be delivered within a week. I was wrong. WHERE IS MY ORDER??? I hope people reading this will be smarter than me and take their business elsewhere.

  Business response

  01/12/2024

  Dear BBB,
  Thank you for sharing customers complaint with us. We are so sorry to hear about the poor service experience and really appreciate that *************** took the time to share your concerns.
  The latest ***** tracking shows a confirmed delivery of your order number ********** on the 01/12/****: *****************************************************************************************
  We have processed a refund of the shipping fee ($4.99) for this order, the refund is done on the same card used to place the order.
  Please note: If you placed your order with a credit card, please allow up to 5 business days for a refund to appear on your credit card statement. If you paid with a debit card, please allow up to 10 business days for a refund to appear on your bank statement.
  We would also like to offer *************** a 10% discount with free shipping for her next order with us, please use the code UANLAGEYY79 during check out of the ordering process. The code expires on 01/20/****.
  If you wish to place the next order after January the 20th ****, you may call us, and we will be happy to offer you the same discount.
  Did we answer your concerns? If not or if theres anything else we can help you with, you may contact us by email, chat, or call:
  Email: ***********************************
  Chat: ****************************************************;(available from Monday to Friday from 08:00 AM to 11:00 PM EST and on weekends from 09:00 AM to 10:00 PM EST)
  Call: ************ (available from 08:00 AM to 10:00 PM EST and on weekends from 10:00 AM to 06:30 PM EST)
  Your satisfaction is very important to us: we look forward to delighting you with our merchandise quality.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order Date: 11/05/2023 Order Number: ********** Cost: $33.97 (Shirt $25.99 + Embroidery $7.98) price does not include taxes Item received was not embroidered correctly. Made the company aware that the design services: embroidery that was paid for was off center with pictures and measurements. The company responded saying that it was done correctly even with visual proof and detailed measurements showing otherwise refusing to acknowledge the error by either replacement or refund.

  Business response

  11/21/2023

  Dear BBB,

  We sincerely apologize for the inconvenience experienced by our customer. We take the services we provide and the quality of our products seriously and regret any deviation from the customers expectations.
  

  We acknowledge her concerns regarding the embroidery being off-center and the responses provided by our **************** Specialists, and we apologize for any frustration this caused. Our team is committed to resolving this issue promptly.

  It is important to note the embroidery should always be centered above the pocket but sometimes if the seam is too close to the end of the pocket, the operator may sometimes off center it just a little bit to keep the embroidery from being so close to the armpit, especially with a long text line, as it is the case with this garment and line of embroidery requested having 22 characters.

  We will be glad to proceed with a refund or a replacement; notes have been added to the customer's account with the resolution and advising our **************** Specialists to leave a note to the embroidery team to center the lines of embroidery above the pocket, should the customer choose a replacement or provide a full refund.

  Thank you for bringing this matter to our attention. We appreciate your understanding and patience while resolving this matter. We value your business and are dedicated to ensuring your satisfaction.

  Best Regards,
  Uniform Advantage. 

  Customer response

  11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that a refund is the only resolution as you all have excuses for errors instead of the professionalism of accountability. 
  
  Regards, 
  
  ***************************

  Business response

  11/23/2023

  Dear BBB,

  We sincerely apologize for the inconvenience this issue may have caused our customer. Customer satisfaction is our top priority, and we are committed to making things right!

  I have fully refunded Mrs. ******** order to the original payment method and to not inconvenience her further, she may keep the embroidered garments.

  Please don't hesitate to contact us if we can be of further assistance. Thank you for taking the time to provide us with valuable feedback.

  Sincerely,

  Uniform Advantage

• Initial Complaint

  11/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On September 19th, I made an order with a few items, 2 of them being the ** Best Buy Scrubs Womens 5-Pocket Drawstring Pants - Tall, and received the full order sometime at the end of September and have been wearing them regularly for work since then. On November 3rd, I pull my drawstring on my pants to tie them in the bathroom at work before starting my shift, and the left drawstring comes off from where it's sewn and out. I've only had these pants for a little over a month and one side of the drawstring breaks, deeming the pants difficult to wear, with the one string one one side still in the string hole to pull and use. I have about 5 pairs of scrubs all with drawstring pants of 2 other brands, and I wore those scrubs for 2 years for my last job full-time, and im still full-time now. But those pants have not broken. I would like a replacement for these pants, please.

  Business response

  11/07/2023

  Dear BBB
  
  Thank you for reaching out to us regarding the issue our customer experienced with the ** Best Buy Scrubs Womens 5 pocket Drawstring Pants - Tall that she purchased back in September. We appreciate the feedback and apologize for any inconvenience this situation may have caused her. 

  We're sorry to hear about the problem with the drawstring on your scrub pants; we take pride in our product quality and customer satisfaction and understand her frustration with our product.

   Although we understand that the customer did not reach out to us previously to request a replacement, we would like to ensure satisfaction right away and we will send  her a replacement order. The replacement order ********** should arrive within three (3) to eight (8)business days.

  Once again, we apologize for any inconvenience, and we hope the customer is satisfied with the resolution to this matter. Thank you for choosing Uniform Advantage and we look forward to assisting her further

  
  Sincerely,
  Uniform Advantage. 

  Customer response

  11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company I work for uses Uniform Advantage and has for years however the last year has been very difficult dealing ordering and dealing with them. We have called and chatted several times, July, August, and September 20, 23, 25, 26, and 27th, to get assistance or correct the issue with not being able to get to the cart and checkout. We have not been able to log into the site which is why I started calling last week on 9/20/23. The primary email had to be updated and account cleaned up and I was on the phone for over 30 minutes doing so. I had the email changed to see if that made it possible to log in, and the representative did it incorrectly. I have a personal account and I use the business account, and when she created the business account with my work email she then mixed everything between the two accounts. My work email had my home address and phone number and my work email had my home address and phone number. On top of that, the business logo did not stay and I kept telling her that and she kept saying she could see it and to try later, maybe it will show up. Needless to say, she did not fix the accounts. I had to change the information on the business account. So I did check back the next day and there still was no logo and had to call again. I was on the phone for 35 minutes to be told again to check back in ***** hours as the requested was just then put in! Now, we can log into the account and see the logo but cannot get into the cart or checkout. I get the Temporarily Unavailable message and to call. Which I did again and was told it is a technical issue in the background. I asked why is this still happening after 2 months and I did not get an answer. I do not understand how I can log into my personal account and order but I cannot through the business account. I still don't understand why after 2 months this large business cannot get this stuff figured out. I asked the guy if I should go to another scrubs provider because none of this makes any sense. I want this fixed or I want an explanation. This is unacceptable for a big business, to get the run around and no answers.

  Business response

  10/12/2023

  Dear BBB,
  Our customers satisfaction is very important to us and we will gladly address her concern.
  Upon researching the customers account, we can provide the following information related to the customers order.
  The sales order was placed online on September 17, 2023, at 8:47 PM with tracking number ********************** and it was delivered according to the **** website on September 22, 2023, at 3:35 pm; within our estimated delivery timeframe of 4 to 8 business days.
  
  The customer contacted us on September 23, 2023, advising us that the order was not received despite the tracking details showing otherwise. Our **************** Specialist kindly requested to give **** some time and to wait until Tuesday, September 26, 2023, for them to deliver the package if it was only scanned as delivered but not actually delivered, and then, we could issue a replacement right away. The customer contacted us again on September 23, 2023, and this time a replacement was issued expeditiously with the tracking number **********************. The replacement was delivered on September 29, 2023, at 6:27 pm.
  
  On October 4th, 2023, we were advised that the customer received the replacement and the original order; we advised the customer to keep the garments since they had embroidery.
  
  When the customer initially contacted us the agent was following normal procedures, we understand how disappointing a delay by the carrier can be and even more so if it showed as delivered.
  
  We hope the customer understands that this was out of our control, and we are glad that she finally received the garments purchased.
  
  Best regards,
  
  Uniform Advantage ****************. 

  Customer response

  10/21/2023

   
  Complaint: 20664195
  
  I am rejecting this response because:  The original complaint had nothing to do with receiving an order.  It has to do with customer service giving me the run around about why the website will not work.  I had been in contact with them multiple times as stated previously to order scrubs for the office and every time I would get told the site is down.  It has been down for 4 months apparently.  Either this business is going out of business because it cannot fix their issue or they kept lying to me.  I told them I did not want to order over the phone, I knew there would be issues and there was.  I received a scrub top that did not have the logo imprinted on it despite being told the representative would make sure the logo was on all tops and jackets.  Now I have to send it back and hope they get it right the second time.  If I had been able to order on line myself then I guarantee there would have been no mistakes.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am a health care worker who placed an order for a clothing item with engraving on 9/17/23. The order was sent **** and tracking information says that it had been delivered, but I did not receive the item and the company will not do anything until enough time has passed to see if it is delivered. I had been in contact with them twice and have been charged for the item.

  Business response

  11/01/2023

  Dear BBB team, 

  Our customer's satisfaction is very important to us and we understand how important it is to receive their purchases on time.

  The customer placed the order on 09/17 at 8:47 pm and it was shipped on 09/20 via **** Ground Advantage. As per our contract with **** the packages are delivered within 2 to 5 business days and our total delivery timeframe is 4 to 8 business days in order for UA to have the order ready and for the shipper to be able to deliver it on time. 

  Looking at the tracking and contact information, **** marked the package as delivered on 09/22 and when the customer contacted us we advised to give us until 09/26 in order to replace or refund the order. The customer contacted us again on 09/24 and a replacement was processed by the customer service team even though the order was still within the delivery timeframe. We received another contact from the customer on 10/04 and we were advised that the original order and the replacement order arrived. Since the order had embroidery we did not request the customer to return the additional Scrub Jacket she purchased. 

  We hope that the customer is satisficed with the solution provided and this clears up the customer's concern, We will be glad to respond to any other questions that *** arise.

  Best **************************** Team
  ********************** Brands

  Customer response

  11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  02/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  December 2022---WORST COMPANY! Literally buy from ANYONE/ANYWHERE ELSE!! I had 2 gift cards that I wanted to use. I picked out a few things and went to check out. The gift cards applied--each had $50 on them. I owed around $10 balance that I proceeded to put on a credit card. I hit submit and got an error message. I tried a few times with the same card, then tried a few other different cards thinking it was my card that was the problem. I kept getting the same error message. By this time I was annoyed and figured I'd try again later on that day. However, I got a notification from my bank that multiple $10 transactions were processing. All from Uniform Advantage. Needless to say I called UA right away--and they proceeded to tell me that their online system doesn't accept multiple forms of payment!?? Oh really? Well it was accepted and you charged my card multiple times!! They said that the payments would reverse in **** business days. Well what if I had no money in these accounts? I would be overdrawn and SOL and UA wouldn't give a d**m!! I had to end up placing the order online, and the clothing didn't even fit well. I returned 5 out of the 6 items. They only gave me the sale price as a refund on these items, so after going back and forth with exchanging/shipping back--since they make you pay for return shipping--I was out at least $30-$40 for ONE SCRUB CAP. I don't even have enough space or time or energy to type out the full story but this was the worst of it that I felt I had to warn whoever will read this to buy from LITERALLY ANYWHERE ELSE and you will probably get a better deal and most importantly less of a headache!! HORRIBLE CUSTOMER SERVICE AND COMPANY OVERALL! I have never in my life had to deal with such incompetence!!

  Business response

  02/17/2023

  Hello BBB,
  Customer *********************** (***************** as per the BBB complaint) tried to place an online order on 01/22/2023 using an expired **; the *** system accepted the authorization for the CC but ultimately the order did not go through our systems because there was an expired ** being used. When the customer kept trying and trying creating new orders the system did the same thing, accepting the CC auth but not the ** payment therefore the customer ended up having 6 authorizations for the amount of $10 each. These authorization due to banking regulations may take up to 10 days to be dropped and there is nothing we can do about this but request the bank to release the authorizations to have those dropped for Mrs. ***** right away if this would have been a requested by her.
  When the customer called us to place the order, she was assisted and the order was finally paid with 2 different Credit Cards for a total amount of  $101. 56 for order **********.  
  The customer was never charged for returning the items back to us, therefore the claim that she is out of $30/$40 I invalid.
  If we look at the order total of $101. 56, minus the refunds given, the customer only paid $4.03 for the Scrub Cap.

  
  Proc Date    Transaction    Amount       Ref#                                        Last 4 of CC

  02/15/2023         Refund      37.28    74692163046102251512772      1086
  02/15/2023         Refund      10.39    74692163046102251513853      1086
  02/02/2023         Refund      14.38    74692163033102841457772      1086
  02/15/2023         Refund      35.48    55432863046202526710299      3271
  
  Total Refunds given *****
  
  We have done everything in our power to assist the customer in the best way possible as explained above. The return charges have been waived for every return she has made even though there is charge of $8.99 for a *** return label and this is clearly stated in our website; it is incorrect that we have charged her for every return shes made.

  
  Thank you. 

  Customer response

  02/23/2023

   
  Complaint: 19420178
  
  I am rejecting this response because: 

  All lies.  First of all, I had the gift cards from the first botched transaction with your company over a year earlier and didn't realize they didn't have money on them.  Second of all, why should I have to call my bank to request for them to drop the transactions?  Don't you think everyone would do that for a pending transaction if that was possible?  So don't act like that is my fault because your system is messed up.  And lastly, YES I did pay $30-$40 for shipping.  It was NEVER waived.  Even after I placed the order on the phone, after all the trouble I had, the representative never waived shipping.  Then when I wanted to return, your website has an option for the $8.99 label or printing your own label.  I chose to print my own label which still cost around 7 or 8 dollars.  I did one exchange and one return = $16 plus the $9.99 I paid initially for shipping= almost $30 for the one scrub cap.   Your company has horrible business etiquette and now even worse since you're trying to make me look like a liar.  Unbelievable 
  
  Sincerely,
  
  *****************

  Business response

  02/24/2023

  Dear BBB,

  The GCs that they customer used were expired and refunded to the customer initially and this was informed to the customer when this happened, unfortunately while trying to use them again created some issues with the *** system .

  In regards to the authorizations, what was meant in the paragraph: "These authorization due to banking regulations may take up to 10 days to be dropped and there is nothing we can do about this but request the bank to release the authorizations to have those dropped for Mrs. ***** right away if this would have been requested by her"  Is that have we known about this at the time we could have written a letter to release the authorizations and send it to the bank, as well as to provide it to the customer via email. When a bank receives a letter from the retailer, these authorizations are dropped since we are advising that no charges will fall against them.

  
  The customer was never charged for returning the items back to us, therefore the claim that she is out of $30/$40 is not correct .

  Please note in the *** Attached the screenshots for the refunds done in which the total amounts refunded can be seen. If we look at he order total of $101. 56, minus the refunds given, the customer only paid $4.03 for the Scrub Cap.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/14 I ordered 9 embroidered jackets. The price included $8.99 for the embroidery (plus additional fees). Now they are saying I have to pay ~$20 more per jacket for the embroidery. The website/invoice listed the embroidery price as $8.99, not STARTING at $8.99. I chose them because they offered the best price but it was false advertising.

  Business response

  01/30/2023

  Good afternoon,

  In response to **************** complaint regarding the high stitch count logo along with the higher embroidery fees associated with it:

  We have full disclosure regarding higher embroidery fees as it pertains to high stitch count logos on our website, we are unable to charge the standard $8.99 for logos over ****** stitches.
  In addition, we provided the link in an email when sharing the stitch count with the customer: *******************************************************************************.

  She was made aware the artwork provided is quite detailed and the stitch count on her logo is:
  ****** stitches with circle filled in with thread. Due to this high stitch count, the additional cost to embroider the logo is $21.00 per logo for a **************** cost of $29.99 each garment(Includes the $8.99 price already charged).
  ****** stitches with circle not filled in, open to garment. Due to this high stitch count, the additional cost to embroider the logo is $6.00 per logo for a **************** cost of $14.99 each garment(Includes the $8.99 price already charged).

  Ms. *****, was asked to please review and advise how to proceed. She was also given the option to send simpler artwork or move forward with the text only as a more cost-effective option. Instead, she responded making us aware that she would be reaching out to the BBB.

  If she does not wish to use the logo, we can ship the order without embroidery. We are happy to help with whichever option she prefers; we are just waiting on confirmation from her.

  Thank you.

  Customer response

  01/30/2023

   
  Complaint: 18940595
  
  I am rejecting this response because there was no mention on the page for the jacket that prices for embroidery might be > ****, nor did it say on my invoice that prices for embroidery might go up. What they have in other pages of their vast website aren't relevant if their order page and the invoice don't mention it. All I want are the jackets I ordered for the price that was reflected on my invoice. 
  
  Sincerely,
  
  *********************

  Business response

  02/13/2023

  Our website clearly displays the guidelines around custom logo setup and there being additional fees for logos that exceed 10,00 stitch count.

  The information can be viewed by going to the following link and I have attached a snip of the custom logo details as displayed on the website.

  *****************************************************************************.

  The additional fees incurred are not for the garments being ordered. The additional fees are a result of the logo exceeding ****** stitches.
  

  To qualify for $8.99 custom logo embroidery (****** or less stitches), you will need to simplify your artwork and resubmit it so we can digitize the file. 

  As explained in the email our ******* Services team sent, the artwork you submitted (see attached) calls for 24,000 stitches with the circle filled in with thread.

  The team has provided a more cost effective option and are waiting to hear which option you would like to move forward with.

  Please let us know if you would like to submit a more simplified version of your artwork, use the more cost effective option suggested or cancel the order. 

   

  Customer response

  02/13/2023

   
  Complaint: 18940595
  
  I am rejecting this response because: I am not going to scour an entire website to see if there is something in there that I should know about my purchase before I make it. I am going to look at the product web page. If there were potentially additional charges they should have been listed there and CERTAINLY should have been noted on my invoice. They were not. Again, I expect to be able to get the product I purchased at the price indicated on my invoice. 
  
  Sincerely,
  
  *********************

  Business response

  02/13/2023

  Please note the image you shared is a confirmation and summary of your order, not an invoice. Also note, funds are not withdrawn from a customer's account until the order is completed and ready to ship. We value making information available upfront and will look into making the custom logos fees info available on our order confirmation in addition to our Embroidery Information under our Help Section and shopping cart.

  Please see the attached image of a shopping cart with a new custom logo request which displays the verbiage "A customer service representative will be contacting you within two business days to review your order. Logo's above ****** stitches may incur additional setup charges and/or logo fees. Please ensure your contact information is correct during checkout."  

  This information was displayed in your shopping cart as you uploaded your artwork and selected the custom logo option for your garments. There has been no false advertising or omission of information on our part. 

  Your logo has a lot of detail to it, especially in the brain area. While absolutely lovely to the eye, it's labor intensive. Our ******* Services team has provided a more cost effective option for the logo you submitted. We have suggested editing the logo to be simpler to meet the price point you'd like to be in. We'd love to service you and have provided the rates to embroider your logo. If you prefer to keep your logo as is, we're able to cancel your order so you can find another uniform provider that better fits your needs. 
  

  Customer response

  02/14/2023

   
  Complaint: 18940595
  
  I am rejecting this response because: the vendor is not offering any concessions. The pictures I attached previously were of the order I placed online that did not state anything about "additional fees" for embroidery. Today I am attaching a copy of the order confirmation email that I received. Again, NO mention of additional embroidery fees. It says someone will contact me within 6-8 days with a sample but nothing about them potentially charging me an additional $20+ more per item. Again, this is false advertising. They lured me in with a price then once I went to the trouble of entering in my design, tried to charge me additional money. I have said that I am willing to pay the original price they offered for the garments. I am not asking for anything for free. If they actually end up losing money on this order (which I doubt, since it is all automated anyway), then maybe it will make then think twice about their deceptive advertising tactics. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a uniform too and bottom from these guys and never received my order and was given options to pick up future ******** after my ******** was stolen from my mail box. The shipping company they use just throw my package on the ground and lobby, where hundreds of residents stay so there's no telling who has my package ND nothing was done about it beside them telling me sometimes they mark ******** ND it's not delivered because they had no where to put it, ND that is misleading the customer to believe there pack has arrived I will never order from them again ND I suggest others don't either if so order ND pick ** in store better, but something needs to be done about there shipping method ND options should be present of purchase on how they would like to receive there item(s)

  Business response

  12/22/2022

  Dear BBB,
  
  The Customer ******************************* placed an order online on December 13th, 2022 for 2 garments: 1 Scrub top and a Jogger pant via regular shipping. The sales order left our warehouse on December 15th. as promised and arrived to her address on December 19th, 2022 -earlier than expected. The Sales order left our warehouse via *** Surepost which is handled by *** and **** does the final delivery. According to the tracking number **************************, the order was delivered at 1:46 pm on December 19th, 2022, In/At Mailbox.  
  The customer reached out to us via email on December 20th with the following message: I never got my package someone stole my package that **** just left on the ground at my mailbox and it's a million people that stay in this building. I paid for my package to be delivered through *** not ****, they don't care where they leave your packages at. And either I can get a full refund of my purchase or next day air me another uniform. I start work tomorrow and have no uniform this is very unprofessional and I will never order from you guys again and will post a review on how messed up, y'all delivery process is. I'm beyond ****** off ?????? and was advised to please wait until December 22nd for a no cost replacement or until December 27th for a full refund.
  We have followed the policies and procedures for the cases in which the package was deemed lost or stolen but customer did not want to wait and avoid having 2 packages out when one could have been delivered.
  On December 22nd, we reached out to the customer to see if she would like an expedited replacement right away but we got no response from the customer. A voicemail was left with instructions to call us back to expedite the replacement even though we shipped the original package and was lost by the carrier.
  If the customer does not call us in regards to the replacement, we will refund the order total on December 27th,2022.
  
  Thank you. 

• Initial Complaint

  07/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order date 7/20/2022 Order number ********** I ordered from uniform advantage a wine colored S Grey's Anatomy brand scrub top and pants. And a Light **** and dark **** Grey's anatomy scrub set. They sent me 2 navy blue superior uniform group sets.

  Business response

  08/01/2022

  Hello,

  Regarding complaint #******** submitted on 7/24/2022 by customer ***********************, upon searching for her order in our system and locating her account, we found that the customer did not contact our customer service department at any point (through phone, chat, or email) to bring the issue with her order to our attention, and instead filed a BBB claim.

  Our policy is to offer a no-charge replacement or refund right away to the customer if they have received an incorrect item, and the customer would have only needed to contact us to let us know which item she needed a replacement or refund for. We contacted ****** on 7/29/2022 by phone (she did not pick up, so a voicemail was left detailing the reason for the call) and emailed her letting her know we would be happy to offer a no-charge replacement or refund for the item that was not correctly shipped out. As soon as we hear back from her with the choice that she prefers, we will gladly replace the item or refund her accordingly.

  Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩