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Business Profile

Used Car Dealers

Kars2GO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/19/2023, I purchased a **** F150 from this dealer. I agreed to pay cash for the vehicle in the amount of $9000. At no point did I verbally agree to pay any additional amount. However, when I received the paperwork, I noticed that there was an additional $5376 on the paperwork. I didn't fully understand but continued with the process. The dealer gave me a temporary tag and stated that I would receive a tag in the mail within 30 days. As the 30 days started to come to a close, I began to contact the dealer to ask where the tag was with no luck. Finally, due to not being able to contact the dealer, I drove to their location on Monday, July 17, 2023. I asked them where the tag was and registration and I spoke to ***** who stated that I wouldn't receive it until I paid off the balance. I was shocked and didn't even know what balance they were talking about. After reviewing the paper work, I realized that I had been tricked. So, I tried to reason with them and they refused to come to an agreement. I then asked them for the tag, ***** still stated that I could not get it. Another colleague stated that they could. I left the dealer and returned home. My wife called on 07/19/2023 and spoke to ***** who advised her that we cannot get the tag due to the balance on the vehicle. She explained that per ******* law, a dealer has ********************************************************************************************************************** writing. They failed to do so and ***** agreed to do so by the end of day on 07/19/23. He asked for us to text our email so that he can send the documentation and he did not do so. He also stopped responding to text or calls. In order to legally operate the vehicle, proper registration and tag is needed. The dealer failed to register the vehicle as per ******* statutes and I need this to be rectified immediately to operate the vehicle legally. Every day that passes is a day that I cannot operate the vehicle and should be compensated.

  • Initial Complaint

    Date:07/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    El da 07/01/2023 fui a un dealer a comprar un carro me dicen un precio y en los papeles en ingls me ponen otro precio del auto lo cual no s ingls di un depsito de **** y quiero recuperar mi dinero y el da 07/03/2023 fui al lugar dej el auto parqueado y me fui no me dieron mi dinero

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    El dia 16 ******** del este 2023 entre las 4 pm y 5pm me dirigi a un dealer en la siguiente direccion *********************************************************************** para comprar un auto *** x6 2017,cuando llego me atiende ****,reviso el auto superficial porque no soy mecanico,doy una vuelta en el para ver como corria luego de un tiempo de negociacion llegamos a un acuerdo de ***** dolares por el auto con taxes y todo lo demas incluido, pague 8 mil dolares de enganche para minimizar la letra,luego la negociacion ya no era con **** sino con el supuesto manager o financista de Nombre``*************************``el cual me dice verbalmente que me daban una garantia de 30 **** y un interes del 8 por ciento por tener mas de 700 de credito,me asegura ademas verbalmente tambien que el auto no tiene ningun problema que es un titulo limpio y pues yo accedi a la compra,resulta que *** misma noche cuando llego a casa el auto prendio las luces que indican problemas con el auto,al dia siguiente llevo el auto al dealer *** ********************** para una revision profunda del auto y ahi descubro gracias a los tecnicos que el auto tiene varios problemas,eso significa que me vendio un auto con problemas por un auto en buen estado ademas de eso firme el contrato confiando en el acuerdo que hicimos sin embargo los numeros en el contrato eran altos,puso mas de ******************************************************************* 700,uno de los documentos que firme era que no me daban garantia TODO estos documentos estaban en ingles y pues yo no entendia solo confie en lo que me decian.En el dealer de la *** tuve que pagar **** por parte de la reparacion que necesita en el auto con la prom*** hecha por telefono del manager ************************* que me dijo que pagara con mi tarjeta que luego me hacian una devolucion de ese dinero en un cheque o por *****.S ucede que ahora se niegan a devolverme esos **** dolares y los 8 mil de di de enganche,el auto esta en posesion del dealer y el contrato esta cancelado por no haber financiacion pero aun asi se niegan a devolverme mi dinero,continua....

  • Initial Complaint

    Date:06/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a car on 5/19/23 supposedly all their cars are "clean title" come to find out now. They sold me a rebuilt car for a down-payment of ****. I'm contacting them to get an insurance card and they won't respond back to me I will never recommend this place. Filled with nothing but scammers. Don't even want the car they sold me just want my money back

  • Initial Complaint

    Date:04/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hi my name is *************************** i have to report this dealership is advertising fake stuff what they said to me when i came thru no even 1 month ago to purchased a vehicle cash price i paid and negotiate the price they told ****** plus dealer fee and plus blah total of ****** they using documents i have signed to charge for the pick truck rebuild title the never told me abouth it ***** dollas or they said they will come and pick my vehicle the i completely pay for 2 days after the did came to them to returned they said no i have to called the *************** police eny questions reg ***********

  • Initial Complaint

    Date:02/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The worst dealership ever! So many hidden fees and lies about the car. After the final payment of $500 for the title and registration, and the actual bill was $425 , they are not refunding $75 back. So annoying to ask for my own money for 2 weeks. This place has to be shut down

  • Initial Complaint

    Date:11/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The application of the vehicle was made on 11/5/2022. I gave them my car( The only car I did have) and my only possesion. They lie on the application saying I was a housekeeper when in fact I am a real estate agent. Also they put my social security wrong , also my license number in the application.The ********************* has not approved my loan. They put also in the contract my car was accepted as a " Cash downpayment" for the value of $2,000.00. The last Monday 11/14/2022 I was driving and I almost had an accident with the vehicle. They did not do any legal inspection before giving me the car. In the present of 11/11/2022 I do have my contract and my car, but the financial corporation does not have any approval yet. They refused to give me back any downpayment in cash or either my *** 2007 I gave them as trade in

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase a F-250 from this dealership. Truck looks nice and I test drive around the block, seemed fine. I asked the sales *****************, what happens if I leave here and the truck breaks down? He said, dont worry I will get you a warranty! We sat down to figure out financing and I was putting $5,000 down. Price seemed good and I decided to purchase the truck. Once I agreed on the price he handed over the financing paperwork, I singed everything. Little did I know in the center of all the financing paperwork, the manager snuck in an as is contract! When I left the dealership with my new truck, I only made it **** miles before the truck broke down on the side of interstate 95! I called the dealership and he wanted me to tow it back to them and said he would have his mechanic fix it for a good price, but I would be responsible for paying! I asked about the warranty and the manager asked did you purchase one? Never was this offered only told that I would have one or was it mentioned that it was as is! I managed to get the truck to my house and had a certified diesel mechanic look at it. He said he could rebuild the motor for $8,000 or put new engine for $16,000! Once I new that this was a serious issue, I told the lender and they will not finance a vehicle that will not run, so they canceled it! When Kars2Go found out, they came in the middle of the night and towed the truck. The very next day, I found it posted again for the same price! There was too much work needed for it to be fixed that fast and they are going to do this again to someone else. It seems like it was already done to a previous person six day prior to me due to the extra registration I found in the glovebox. I lost $5,000 to these scammers and cant believe theyre going to do it again. I hope someone can stop them and help me with the money lost.

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** committed to paying for repairs on car they sold us since they didnt say it had any problems or to look for another car to trade in. Stopped contacting us or answering us.

  • Initial Complaint

    Date:06/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/02/2022, I paid $2,000 for a vehicle, I thought was in good condition. On 04/16/2022, I spoke with the accountant who advised that ****************** has denied my loan and that I have to sign more contracts for another lender. I told the accountant I don`t mind signing more documents for a loan. However, I will not sign anything until the issues on my car are repaired. He said Well this is not Wal-Mart. Of course, I was offended because I didn`t understand what he meant by that. I continued saying that I would not sign anything, until the car was repaired. And he said verbatim You purchased a used car and you get what you get. This is not our problem. I advised the accountant that the salesman told me that if I have any issues, that I could bring the car back and that you all would repair it. I further explained why I was apprehensive about signing any other documents l, as this is not my first time purchasing a car. So I told him that I would not sign anything until the repairs have been made or you provide with another car that is not faulty. I further explained, that I did not feel safe driving the car because I have my child with me all of the time and that this car does not make me feel safe. The general manager ****** said I do not care if I was an 80 year old person driving the car. You purchased a used car and sometimes there are issues. I continued refusing to sign the documents and then when I tried contacting ******************, the operator told me that they have no account with them. That is when ***** said that he did not want to do business with me anymore and to remove my belongings from the vehicle and leave. Clearly, they committed fraud by driving that vehicle with my temporary tag still on it and they racked up toll fees. I provided a more detailed description of what occurred during my experience with this fraudulent company and proof of the toll booth locations, dates and times, in which they incurred fees.

Kars2GO is NOT a BBB Accredited Business.

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