We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Fountains at Forestwood Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

This profile includes complaints for Fountains at Forestwood Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fountains at Forestwood Apartments has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved from Fountains of Forestwood on July 7 2024.I honored my lease and continued paying the rent and FPL until the end of lease August 18 2024.Not only have I not received any of my deposit since I had live ther since November of 2021,but for some reason trying to say I owe a $ 109 water bill. This obviously isnt possible since no one resided in apt 2311 since July 7 of 2024. . I may add all my bills were paid promptly and in full. I am considering a small claims court filing pig. I have already called and emailed thr office manager, and have not received any reply.

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived at this residence for two years Im a former tenant. I moved out 2 months ago and my unit was still well taken care of when I lived out. I have yet to receive my rental deposit back from the company. *** attempted to reach out to them on multiple occasion over phone, email and through company website and I only have gotten a response twice. Over them phone I was told that I would receive my deposit in a few days a few days later I have gotten an email saying that the check had not yet been cleared by the accounting team. Now I cant get anyone to answer the phone for me when I call. No one ever picks up the phone. *** tried calling and so have my parents.

      Business Response

      Date: 09/06/2024

      We need the person's former apartment address and number so we can look up the account.

      Customer Answer

      Date: 09/06/2024

       
      Complaint: 22144024

      I am rejecting this response because:Ive received my deposit but it was not mailed out on the date that was provided to me, it was mailed out days later. I received my refund 3 days after the actual date not the date **** provided me. I was continuously being lied to throughout this whole process. This business needs better management and communication 

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bathroom. Exiling had a leak it was caught early and was dry within 72 hours but had large holes where pipes were fixed. 2 weeks later large hole still exist over the bathtub with foul odor and debris falling. I was originally told it would be fixed on April 3 it happened on March 30. It was very dry but *** the management company cant repair because owner hasnt approved repair. I am 74 year old senior with health issues this has made me more ill. I am looking for owner to file lawsuit.

      Business Response

      Date: 05/02/2024

      Thank you for reaching out with your concerns. I would like to confirm that all issues regarding the bathroom have now been repaired in a timely manner. After the early detection and drying of the leak within 72 hours, the subsequent repairs required for the holes left by the pipe maintenance have also been completed.
      We understand the initial repair took longer than expected due to delays in approval from the property owner. However, once approval was received, we ensured that the necessary repairs were carried out immediately to address both the structural concerns and the associated health risks, especially considering your health conditions.
      We apologize for any inconvenience and distress this situation may have caused you and are pleased to report that the repairs have now been completed to rectify the issues fully.
      Thank you for your patience and understanding.

      Customer Answer

      Date: 05/02/2024

       
      Complaint: 21560648

      I am rejecting this response because:

      I dont understand about waiting for owners approval .i would like to have a response then from the owner and an apology from the owner,And some type of   Financial restitution from the owner. from the owner.

      Sincerely,

      *******************

    Fountains at Forestwood Apartments is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.