ComplaintsforUSA Industries FL Inc
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a transmission service kit through e-bay for my vehicle that included new shift solenoids. I researched the vehicle transmission information prior to the purchase and the supplier listed the transmission for my vehicle. I installed the kit on the vehicle and it didn't work properly so I contacted the supplier who was very rude and condescending. They informed me that products supplied were for vehicles "2000 up", my vehicle is a 1997. I reviewed the add again and did see the "2000 up" comment but had over looked it at the time of purchase and it wasn't a clear indication that this meant, for transmissions manufactured after the year 2000. I again messaged the supplier and requested a refund both through e-bay and through direct email with the supplier and informed them I would gladly send the parts back. I received a response stating "unfortunately we do not make exceptions for returns from buyers who have left us negative feedback." and my request was rejected by the supplier through e-bay. The date of purchase was 1-27-2024, order No. **************. Not only am I out the initial purchase price of $163.87 but I've spent over $60.00 on transmission fluid installing and removing the parts along with the 4 hours of labor associated with doing so, just to be informed that my request for a refund is being denied because I left an unfavorable review. I've also ordered the correct parts from an alternate supplier and will have additional cost associated with installing them.Initial Complaint
02/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a part from a business and they sent me the part that I didn't orderBusiness response
03/07/2024
This is the first notice that you were not satisfied with your **** purchase from **. There was no effort made to contact us through **** to date. For the past 23 years all of our **** sales have a "30 day no questions asked" return policy. It states that right on the listing site you purchased the item from. So just return it for a refund, and if you choose purchase what you believe is the correct item.Initial Complaint
08/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i order an item from ***.industries on **** the item came in damaged i started a return on **** and ****s app canceled it **** support team says too contact the seller which I have been and The support team stated the seller would give me a shipping label to send item back for a refund no contact from the seller whatsoever since then!Initial Complaint
03/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Didn't need part ordered through their **** store so attempted to start a return, my phone malfunctioned accidently closing the return ticket so I had no RMA number, requested one several times even explaining what happened. **** CSR thought she found the assigned number and gave it to me, I shipped part back per the instructions with RMA clearly on package and in Invoice Envelope. NEVER GOT CONTACTED OR REFUNDED, MESSAGED THEM AGAIN ABOUT REFUND GETTING NO RESPONSE. NOTE: **** CSRs were no help at all like only going through motions. I filed a complaint with the **** REPORT #********* plus registered complaint with ** ************************* as well. COST OF PART TO BE REFUNDED - $115.54 and I used PayPal Credit to buy it.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.