ComplaintsforLarrys Auto Upholstery Inc
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Complaint Details
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Initial Complaint
02/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I took my classic Camaro to Larry's Auto Upholstery to replace the fabric on my visors. It took a few days for them to match the fabric. However, they found the right fabric and informed me they can fix. When I picked up my car the company had BROKE the mirrors on the visor. When I immediately questioned they informed me that usually 99% of the time the mirrors break. I asked them why was that not communicated, I would not have given them the opportunity to work on my car. I spoke to Karen (whom they say now no longer works there) after I wa suppose to get a call back on 1/28. I spoke to Racheal saying that I would get a call back on Friday 2/4. Seems like I keep getting the run around. I spoke to the owner questioning why would they throw away my good mirror after they broke the first one. They should have called me informed me of what happened and attempted to fix. Instead they took ruined both visors. I want the company to get the mirrors that fit my classic Camaro and fix the visors like the job was suppose to be done. The company still have the visors and continue to give me the run around. I feel like they are giving me the run around because of my age and their lack of care. They failed to complete a job that they said they could do. Now they have ruined my classic car and I want them to fix it.Business response
04/29/2022
Business Response /* (1000, 19, 2022/03/29) */ This response was taken verbally We are working with him directly Consumer Response /* (3000, 21, 2022/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business just gave us visors not the same color. I wasted my money I will take the visor somewhere else I am now just requesting my $50 at which I paid for a service that was not done properly. This is horrible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.