ComplaintsforGood Deals Appliances, Inc.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Replace the damaged door that they promised 4 months ago

  Business response

  01/03/2024

  The issue our customer is complaining about is - Good ******************** ordered a new front panel for the customer, un fortunatly  the part was back ordered for three months. beyond our control.

   when the part came in we called owner and were told to contact the tenant to replace dish panel, well ****** the tenant works same hours we do, she suggested  after 2pm appointment that she requested we called form the gate and were turned away saing she knows nothing of this appointment - the owner was upset we didn't do job- but  because your tenant won't let us in he files a complaint when we have tried to help.

  week goes buy and  I reached ou to sylvia  the tenant again and gives me two dates with spsific time availability - we have her booked 1/4 after 3pm -

  not sure why we are replacing the dish panel when the owner took a discount on the unit for damage that he agreed to and months later calls looking for a dish panel, witch i agreed to order.

  we should be done tomorrow and he should retract the complaint.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/16/23 I had a package of kitchen appliances purchased by and installed by Good Deals. As they were leaving someone started a test run on my dishwasher and did not tell me. They left, then I left. I returned home three hours later to a flood that damaged my cabinets, carpet, drywall and seeped into the condo below me causing damage to their ceiling and walls. They have refused to assist with water remediation, after cleaning the mess myself for days I have no recourse to repair my neighbor's drywall. They have not assisted me in any way. On a side note they damaged my drywall, handrails, trim and switch plate during installation. They did patch the drywall but the handrail and trim does not match as they only painted the spots they spackled and filled in. My main concern is the lack of assistance with clean up and repair of the water damage. I have numerous documents available with estimates and attempts at insurance claim.

  Business response

  09/26/2023

  I spoke with her insurance adjuster ***** today for the first time, I sent them a copy of the service and repair company ***************************. They found a defective valve in the dish washer and had nothing to do with installation of the unit, they were on site  the very next day to document the damage they saw upon service. I understand talking with mgnt. here that they have been in contact with *************** and got her the information to submit to Whirlpool  she was to submit her estmates to them with any pictures of the damage as well. The dish was repaired four days later and working at ************ at this time. It is unfortunate that this has happened we can only connect them to the legal department with whirlpool.I am sure she has a case number and a contact number for the manufacturer, her insurance company should be the one to help with clean up and documentation to work with Whirlpool.

  ***********************

  customer service

  Customer response

  09/27/2023

   
  Complaint: 20654249
  
  I am rejecting this response because:

  I am aware they refuse to take responsibility for starting a test run and then leaving. That is the reason for my complaint. I am working with Whirlpool for additional damages. Good Deals should have initially responded with emergency water remediation. They left me to spend days cleaning the mess. 
  
  Sincerely,
  
  ***********************

  Business response

  10/02/2023

  I think it's strange that our installation team didn't notice any leaking from the dishwasher, we always test dishwashers before we leave, we run a quick wash to rise out the dish from manufacturing and look under the unit for any drips or water leaking can't believe that they neversaw any leaking - tells me maybe it didn't leak right away. we test dishwashers before we leave and inform customer this will coninue to run for another 20 - 25 minutes.I'm sorry to say we don't have any water remedation equipment that you speak of - i do understand there are companies that do this type of work every day.

  Customer response

  10/02/2023

   
  Complaint: 20654249
  
  I am rejecting this response because: They obviously did not stay after the cycle was started. I was there. They didn't tell me they started a cycle. They just left. That is the whole premise of my complaint. Besides destroying my walls, handrails and switchplate covers(which were repaired), CLEARLY this installation team is SUB PAR. Blaming your customer for their mistake is really really low.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our washer motor was still within the 90 day warranty when we called to inspect it and it was fried. We attempted to contact the owner as she simply implied they were not liable because the *** plug caused the motor to go bad. Before we had purchased the washer and had the washer installed a professional liscensed electrician ***** phone number ********** installed the proper equipment to run the appliance as per code ****** f which states only a 20 Amp plug can be used for laundry washing machine and gas dryer. He said to report this business and file a court document to resolve the matter. They refuse to replace the washer or repair the appliance.

  Business response

  02/13/2023

  I can't find the name or phone number in our system or the service departments database either

  can i please get local address and possiblly invoice number or serial number off the washer in question

  *********************** ************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order for KitchenAid appliances with Gooddeals, ******** **, sales rep *********************** on 24 February 2022, total price of $9,451.88 for 4 appliances with $1100 extended warranty on all four. He was to email me the invoice as I had put $2000.00 deposit down. I did not receive the invoice, called numerous times, finally received the invoice on 17 March, 3 wks later. They have since reissued invoice w/ charges I never agreed to. Some appliances were purchased w/out floor model to see due to supplier chain issues. On 14 June, the range was to be del'vd after 11 am. They came early, someone at the home let them in, took old range, left the new without my permission, without my signature. The new range was not at all like I had expected. I immediately phoned *********************** of Gooddeals to voice my concerns. It took me until 23 June to finally get **** on the phone. I asked to send back the KitchenAid range, explaining it was not what I expected. I even agreed to pay restocking fee. **** said "You ordered it. It's yours". Despite numerous efforts, I never received the "Epic Protect" extended warranty on the range. I still have not received it as of 19 Dec. The microwave finally was available and delivered 15 November damaged, later replaced. ******* called asking for payment. The microwave $675 + tax + warranty. He forced me to pay $1100 for a $931.88 item. I overpaid $168.12; asking numerous times for refund. They charged me a bogus $299 for installation. I was initially told the only installation charge would be for the dishwasher. All the installation items were already there (wall bracket and hood) from the previous microwave. The refrigerator was to deliver 15 Nov, they sent out a loaner instead. I can't get adequate answers on anything w/ ***********************. I am done trying to work with a business which won't return my calls, won't answer my emails with proper info, are extremely rude to me and obviously don't care. Gooddeals is not a reputable or honest company.

  Business response

  12/20/2022

  12/20/22

  ******************* claims her invoice was changed but appears exactly the same as of 3/17. There is no mention of floor model on invoice and no appliances deliveredto her were from our floor. Her coment on the range is inaccurate. She picked out a very special range the day we met and no other rane was mentioned or shown. The range was discontinued by Kitchen -aid with no more to be availible. I asked her to take posession of the range early because it could get damaged or disapear to another customer if we didin't get it to her, she agreed . As far as delivery they would not have entered her home without permission. The Range is exactly what she ordered. As far as the warranty, it is on her invoice she has a copy seen here. I did request that centricity the warranty company e-mail a second time and send in the mail the warranty paperwork. We have no problem cancelling and refunding her range warranty if needed. All you need is an invoice it's in our system she would have no problem getting service.

   Standard practice we do a twenty percent deposit on any order, we asked for payment to send the range witch used her deposit as well, when she asked for the microwave we again asked for money to pay for the unit. When asked to send the microwave  we asked for the cost of the unit and the warranty and 125 of the installation and tax. That is why she thinks we asked to much because of the portion of the install fee for the original not replacment  micro, she should have asked for another thousand to maintain the 20% deposit on entire job.  Her claim of a BOGUS install fee is false. We charge $350 install currently. Dishwaher installation is 200 microwave is 150 with all the parts included. Her only paying 299 is a bargan not bogus.

  I tried returning calls repeatly to get no answer and full messages, we have no reasn to be rude in any way shape or form, i have alway maintained a professional tone with her not sure why she thinks that way. Yes i missed a message because of having two days off each week but always tried to contact he as soon as possible.

  there is a issue with the model fridge she ordered and will be some time before they are available and that is why we gave her a loaner fridge to use.  no other retailer will do this!

  If she would like us to cancel all warranties and refund the money for the paid policies we would more than happy to. Once again we were never rude in any way to her.

  Customer response

  12/22/2022

   
  Complaint: 18608916
  
  I am rejecting this response because: I have attached the order #****** dated 02/24/2022. As it states, pricing for 4 appliances in the amount of $8.875.00 + sales tax of $576,88 = $9,451.88. I was verbally told $1100 was for ALL 4 appliance warranties. There was NEVER any mention at time of sale of any installation fees. i NEVER stated that they delivered floor models. THAT IS A LIE. They did not have MY permission to leave that range in June 2022, and I immediately phoned *********************** of Gooddeals and told him about how unprofessional the delivery was. He verbally agreed with me at that time and said he would speak to the delivery team. Now, he's changing that story too. **** refused to return the range even after I agreed to a restocking fee. Now I'm hearing for the first time, the range is discontinued. When it was placed on the February order, **** told me it was a BRAND NEW model and not available yet. *********************** keeps changing his story. **** has NEVER made many attempts to contact me. He doesn't respond to my emails; one time told me it was sent to the wrong email address (containing my personal information which I was not happy to hear). The second time, his excuse was he "thought" he had sent it earlier. Nothing adds up with this guy. I paid $2000 deposit at time of order. I paid $1400 at time of range delivery, and they did apply my initial deposit. This $3400 was for price of range + additional warranty which I still have NOT received email warranty for the range. Simply telling me they "have it" at this point in time cannot be trusted. For the microwave, the first came damaged, I phoned ****, sent pictures, and they did replace the microwave. I paid $1100 for a $931.88 item. They overcharged me $168.12! I've been told 3 different installment fees which is irrelevant because I was NEVER informed of any installment until time of delivery, at which time, ******* told me it was $130.00, which I disputed with him because they did NOT have to secure the bracket or hood. These installation items were already there from my previous appliances. Gooddeals left their installation parts in the box! (see att's). Sending a very small loaner refrigerator is a normal business practice when they cannot provide the product, especially since the customer has been waiting since February 2022, and in addition was told on several phone calls to store personnel that it was readily in stock. Throughout this whole ordeal, I can't get answers to delivery dates - not even estimates - refrigerator "maybe" end of year ??? I understand supply chain issues but it does not apply to the run around I've been getting. Phone messages go unanswered too. I have phoned a dozen times a day occasionally, and still no call back! I also verbally was warned (after the fact) by the workers "not to buy from Gooddeals, not to trust them". 

  Refund my overpayment of $168.12, send the extended warranty on range (which I was FORCED to keep). I am not doing any more business with such a fraudulent, untrustworthy business with an employee who repeatedly lies.

  
  Sincerely,
  
  ***********************************

  Business response

  12/26/2022

   At this time there is no reason to move forward with the rest of her appliances on order.

  we will refund the ****** and cancell the rest of her order.

  Customer response

  12/28/2022

   
  Complaint: 18608916
  
  I am rejecting this response because: Gooddeals must provide me with the extended warranty by Epic Protect for the range I purchased in June 2022.

  I do accept the money owed me from the overcharge in the amount of $168.12.

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I found the problem of the MISSING ROLLER when trying to move the refrigerator a bit to hook up an extension cord to supply the power to it using a line from neighbor's generator when power went out due hurricane ***. The Roller and the Levelling Mechanism are integral components of ONE part. So, my conclusion is that this was missing from Day one when it was installed by Gooddeals Appliances of ******, ** location.I had bought the refrigerator, along with a 5-year extended warranty, from Gooddeals and was delivered and installed on 1/7/2019. My Salesman was ***********************. I had called the store immediately after the installers left my home because I found many problems with the installation.A ***** *************) visited our home on 1/11/2019, and agreed with my complaints about the Door Damage, Freezer drawer noisy & tightness, and temperature in ********************** not being correct. He himself came back same day and fixed the door (epoxy, sand & paint), and had his manager **** call me to schedule service for the Refrigerator with Gulf Coast Appliances (it does all of their servicing work in ************************* Eventually, it was serviced on 1/24/2019 and the problems with freezer drawer and the temperature issues were corrected by Gulf Coast Appliances. Everything has been running very well since then. I have had no more issues until the hurricane came.I have visited the store and have made many calls to the ****** store since 10/03/2022. I have been passed along to many people including a **** and ******. First, I was told to call the **************** EPIC, and they said it was not covered by the warranty. Then I was told to contact Gulf Coast appliances directly but I asked Gooddeals to do it because I have no standing with Gulf Coast. Finally, on 10/21/22 I was told that GM ******* has refused.I believe, the roller was broken and thrown out during installation (only way it could), and that Gooddeals should take responsibility and have it corrected.

  Business response

  11/17/2022

  On October 24th Gulf Coast appliance repair was paid by Good Deals Appliance to replace the wheel

  this should be completeded and working fine. if they say anything diffrent please let me know as soon a s possible.

  ***********************

   

  Customer response

  11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have not heard from Good Deals Appliances, Inc. directly. But, I did get a call from a Gulf Coast Appliances ***** I was told they were contacted by Good Deals to fix the problem.

   

  Gulf Coast Appliances did come and fixed my issue.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We have purchased a new Whirlpool washer August 7, 2021. We also purchased an extended 5 year warranty from the dealer. We noticed shortly after the purchase, that our clothes had holes and damage. But, with the washer being brand new and from Whirlpool, we thought the older dryer was to blame and stopped using it for more delicate items. On August 10, 2022, when we noticed new damage in clothes that had not been in the dryer, we examined the washer with a nylon sock and noticed sharp edges around some of the drainage holes. We went to the dealer on August 14, 2022. They went through the extended warranty company and sent a service technician, who told us that the defect was due to Whirlpools drum, which had not all drainage holes properly made, which caused some sharp edges destroying clothes. We have not used our washer since August 14. On September 1, two technicians wanted to change the drum. But after taking the washer apart, they realized that Whirlpool had sent the wrong drum. We have no ETA and no further information as of this writing, when we can use our washer again as a family of four with two small children. This is unacceptable, especially since the defect is due to Whirlpool's manufacturing and obviously poor quality control. Besides, the machine has torn up many of our favorite clothing items, including some very expensive pieces. We have been abroad for two months, otherwise, we would have probably realized that the fault is with the new machine much earlier. On 9/1 ***** from the company asked us for 48hours of patience. Today, I called him twice and asked for a solution to our problem, but he did not seem to care too much about us not having a working washer since 8/14 and he seemed annoyed when I called him several hours after speaking to him in the morning. Until now, we have not been given any information as to when we will be able to use our washer again.

  Business response

  09/21/2022

  Hello,

  Mr. ******* took delivery of a brand new washer on 9/922

  we are supprised that he didn't inform you as to the delivery.

  their problem came on a holiday weekend and it took a little extra time for the warranty company to 

  process the replacement, his complaint is not with Good Deals Appliances war witht the warranty company

  attached you will find the invoice showing Centricity warranty bought then a new washer and was delivered September 9th

  this case should be closed, they should have told you on the 8th the paperwork was processed.

  ***********************

  Customer response

  09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, despite having had to pay $179.99 for a new extended warranty, I have yet to receive documentation for the warranty. 

  Sincerely,
  
  ***************************

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