ComplaintsforHonda of Fort Myers

• Initial Complaint

  06/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 6-11-22 we contacted this Honda dealership to set an appointment to get one of my new tires replaced. I informed the service rep. that our tires have a road hazard warranty. The service person told me that we had to take the tire back to the dealership we purchased it from. This Honda does not cover warranty's. So we took our car to their service center at 2:30 pm and they quoted us a price of $367 for a tire. We told them we would check a few tire shops to try to get a better price. We found the correct size for $157 at Sams. We told we found that price then they proceeded to inform us that Sams and Cosco sell lower quality tires. So we purchased the tire and contacted the Honda dealer we purchased the tires from and the service manager **** **** XXX-XXX-XXXX informed me that our tires are covered at any Honda dealer. **** informed me that all Honda dealers file claims for tires through the same company. He told us the BBB can contact him. So we contacted the service manager at the Fort Myers Honda and he agreed that it should be covered so we informed him someone in his service department misinformed me about our tire road hazard warranty. Could you correct the mistake. He said he needed proof of purchased of our set that was under warranty and the tire we purchased from his service dep. We sent him the info and **** **** called and emailed the manager we communicated with ******* ******* **** said he called, emailed to help them fix the paperwork to reimburse the amount we paid and got no response. We had a second tire that was damaged so we had to go through this process at Lingdale Honda in Valdosta , Ga. and they asked for the proof of purchase the Honda dealership we purchased the tire from and the Valdosta honda covered the tire. I'm including a receipt. Since the tire was covered under warranty we got the tire for $86.86. Fort myers honda has yet to reimburse us for our warranty.

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/06/15) */ we refunded back to customer $396.40- customer had a road hazard warranty- customer is satisfied now. Consumer Response /* (2000, 7, 2022/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept Fort Myers Honda's response.I am pleased with the outcome and how quick Honda corrected their mistake. I thank the BBB for providing a platform to resolve issues with businesses. Thank you BBB for your help. A.H.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My car broke down on or around 1/28/21 of this year I got my car towed to this business they did a diagnostic and advised me I needed to replace my engine my engine had blown due to an oil leak. Fast foward I pick up my car with the engine replacement and was advised that the car was fixed and running fine. Unfortunately I broke down 3 days later 2/15/22had to get the car towed back to the dealer I was then advised I only needed a battery I paid to have the battery fixed and picked up my car. Only to break down again two days later I had the car towed to the dealership for the third time on Friday 2/18/22I was then advised by the service advisor I needed an alternator and a valve replacement cause on a oil leak. I picked up my car 2/21/22 now my car is broke down again I'm coming to you for a resolution I really don't trust this business this is very hurtful. I understand mistakes happen but like 4 times shows a disregard and they don't respect everyone. My car is a 2010 Honda Pilot but Honda is normally a very reliable car. If they weren't comfortable fixing it or advised me I would have more problems they should've said trade it in. At this point it took away from my work my school and my kids extracurricular activity. This is my only form of transportation I need this business to make it right and put me in a reliable vehicle since I'm under there warranty with all my parts or fix my vehicle the right way.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/04/05) */ contacted customer yesterday- customer will have vehicle towed in- she is making the arrangements for that to happen. once here, I will work with customer and try to get issue resolved. Business Response /* (1000, 8, 2022/04/11) */ vehicle was brought in this past weekend- we got the vehicle into shop-- and called the extended warranty company- we are now waiting for a inspector to come to the dealership from the extended warranty company to review the diagnosis and determine if the repairs are covered by her extended warranty company. Business Response /* (4000, 11, 2022/04/15) */ customer was put in a rental car , at dealerships expense. until diagnosis of vehicle was determined- we contacted the extended warranty company- owner was concerned about lights on the dash coming on. the Cat converter were bad, however the extended warranty declined repairs not covered. owner was made aware-owner is out of town and will be bringing back the rental this coming Monday. owner was also made aware of other items that needed attention. owner declined repairs at this time.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 18th 2022 I brought my 2020 Honda Accord in to get two front tires and two front brakes replaced, as well as a recall fixed. When I picked up the car I noticed there was an issue with the air in the tires which isn't unusual, as I've had this issue before with the same exact company. The only reason I went back to this place was because of the recall. That being said, I drive for Uber using this car, and I picked up a passenger who was a mechanic for 30 years who relate to me that there could be an issue with the front right passenger tire. So that being said I brought the car in the next day so they can double check their work and make sure that things were done correctly. So I brought my car in today March 8th 2022, and it was brought to my attention that the front tires were fine the front brakes were fine and that there seemed to be an issue with the rear tires. However in January they stated that the tires were in "good" condition, and today the beginning of March the tires are in "red" condition. That being said I do not believe I should have been charged for my visit today due to the fact this issue should have been brought to my attention back in January there are also seems to be some conflicting information on the receipts on the vehicle inspection checklist that is given to the consumer upon payment and receipt. I have also tried to contact Honda the corporate office to see if they would like to resolve this issue however they have deemed my inquiry invalid.

  Business response

  04/01/2022

  Business Response /* (1000, 5, 2022/03/10) */ total amount customer requested was refunded for customer satisfaction

• Initial Complaint

  02/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2/09/2022 I went to look at a car that I was approved for a loan by my bank the dealership was contacted about this car through the bank. So the dealership was fully aware of how it was being financed. in the finance office I get an alert that my credit score has changed I open it to see several hard inquiries on my credit when I never approved for them to do so. Nor should they have since the loan was already approved through my bank. I ask if he ran my credit because I was just alerted of hard inquiries he said yes but it wouldn't effect my credit I said that's not true it's already dropped 17 points. Why did you run my credit this was all facilitated through suncoast. He replies "we don't do business with suncoast anymore." I said that's odd since they are why I'm even here to buy this car. He replied "they don't give us a kickback for financing cars with them so we don't use them. I got you a loan with Wells Fargo for 4.99%" I said that's not acceptable I'm leaving. I got up to leave but didn't have my car keys as they took them to appraise my car his manager tried and fix the percentage issue. His manager offered $2500 to me by check to cover the cost of interest being applied due to difference in interest rate. I was still unsettled by the whole situation, but I wanted the car so I tried to move forward. First page of the closing contract to the left was my personal information. to the right was the breakdown of trade in value loan pay off value new car cost and total loan cost. He directed me to look at my personal info and confirm my address I said yes that's correct,but my trade in value is $1k less than the agreed upon price and loan pay off is $3k not $5.7k. They tried to charge the $2.5k they were giving me by check, by hiding it in my loan pay off cost and expected me not to notice it. tried to persuade me to sign the contract without adjusting the error. When I tried to leave I was made to wait an hour for my babies car seat back and hounded to sign

  Business response

  03/04/2022

  Business Response /* (1000, 5, 2022/02/16) */ The customers desired resolution is to remove the credit inquiries, however, we have a signed credit application from the customer. We can not offer this as a resolution.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a car from Honda of Ft. Myers in Sept 2021. Was told during the finance process that I had to get these specific warrantees to get the financing through their lender. When I asked what these warrantees were for, was brushed off and told they are to cover the car, etc. The finance person said I had to get these additional warrantees to get this deal to go through. When I got home I looked through the paperwork and saw these warrantees were very expensive and it said to contact the dealer to cancel. I called that day, left a message, did not get a return call. Then sent an email to dealership explaining what happened during the buying process and that I wanted both warrantees refunded. I got an email back saying it would be taken care of and they would send the money back to the lender. A couple weeks went by and it was still showing on my balance. I reached out to the dealership again and was told it takes a few weeks to go through. I asked for a copy of the paperwork they submitted to cancel and was told they will send it in a few days. Another couple weeks go by and still no refund on my car loan account. I send another message and was told the paperwork got lost/misfiled and they will turn it in today and put a rush on it. One of the warrantees was refunded, but the other has not been done. I asked about the second warrantee buying refunded and they said they only knew about the one, which it is states both the names and amount in every email I sent. I then got a response saying I had to fill out a form to get the warrantee canceled. I sent a reply asking why I need to fill out a form, which I didn't have to do before. They do not operate honestly and I want other people to be aware of how they do business before buying a car there.

  Business response

  11/19/2021

  Business Response /* (1000, 5, 2021/11/11) */ Contact Name and Title: Jake t. Contact Phone: ********** Contact Email: ***************************** The service contract was cancelled on 10/20/21 processed through jma and the maintenance was cancelled on 11/2/21 both checks were sent to gte credit union. Please contact me directly if you have any further questions. Thank you for your business! Consumer Response /* (2000, 7, 2021/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  10/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 13, 2021, I went to the Honda of Fort Myers (where I bought vehicle and always service vehicle exclusively - since I am 83 years of age and trusted dealership) because sometimes vehicle would not start immediately. They replaced the starter motor, which resolved the issue. However, in the process their mechanics damaged the "inside motor front plastic cover" and the "engine compartment cover" pin receptor. I visited their service department and spoke with the manager. I returned to dealership after noticing damage. However, manager refused to replace the two damaged parts. I am requesting that they replace the two damaged parts that they damaged during repair on my late model Honda Ridgeline.

  Business response

  11/05/2021

  Business Response /* (1000, 5, 2021/10/19) */ we will be happy to work with this customer for a positive outcome- we called twice to get a hold of him , and left two messages with my cell phone number for a return call. Business Response /* (4000, 8, 2021/10/20) */ customer came in today, and both parts replaced at no charge, customer was happy when leaving Consumer Response /* (2000, 10, 2021/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We were very happy with the management. They quickly replaced both damaged parts.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩