Business ProfileforSam Galloway Ford, Inc

I purchased a used 2015 Nissan from Sam Galloway Ford, and it quickly became apparent that the car had several issues, including a concerning smell of burning oil. We brought it in for repairs, enduring close to two weeks of inconvenience while they attempted to address multiple issues. However, upon their inspection, they claimed they couldn't detect any odor of burning oil despite our clear experience with it. A few weeks later, the car became inoperable, refusing to accelerate beyond 20 mph and experiencing a loss of several other vital functions. Contacting the Service department was frustrating, as I spent over two hours on hold before driving down to the dealership in person. I spoke with Keith (Service Manager) there, who promised to take care of the problem. However, after they scanned the car and failed to identify any issues, they brushed us off, suggesting we take it to Nissan. Nissan diagnosed the problem as a faulty transmission, a major repair that should have been covered under the Blue Advantage program, a comprehensive warranty that covers major repairs, and the Collision Center at Galloway Direct warranty, which supposedly guarantees workmanship and repairs for previously mentioned issues. However, when we contacted Sam Galloway Ford, we were transferred to Homer, who informed us that the repair wouldn't be covered under their program without providing a valid reason. He promised to call the Blue Advantage program on our behalf to seek a resolution but never followed through. After two weeks of waiting and numerous unreturned calls to Blue Advantage, we are still in limbo, awaiting a determination on our claim. It's abundantly clear that Sam Galloway Ford's lack of accountability and disregard for customer satisfaction is deeply troubling. I strongly advise against purchasing a vehicle from Sam Galloway Ford, whether new or used. Their negligent attitude towards customer care is alarming, and they prioritize specific customers over others.