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Ultra Hearing Aid LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/12/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
They dont work. . Dont charge, or are lot enough for my bad ear. I have tried to return them, and on one responses to my requestBusiness response
02/19/2025
Greetings,
We understand your concern and want to assist you in resolving this matter. We sent you the return instructions approximately four days ago. Please follow the provided steps and return the product along with all included accessories in perfect condition. Once we receive the complete return, we will prioritize processing your refund.
If you need any further assistance, feel free to reach out.
Best regards,
Ultra Hearing Aids
Customer Support TeamCustomer response
02/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
01/27/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Originally I bought the in the ear aids for $190.00. They did not work in my ears. I returned them and paid an additional $100.00 for the over the ear aids. They also did not work in my ears. I returned them and they received them on 22Nov2024 according to an email I received from them. After many emails and being put off many times I tried calling and could not get through again many times. My last email of 6 days ago still has not been answered. I am a retired Veteran and I need my money as soon as I can get It. I've been waiting for my money for over 2 months. I feel like I am being jerked around and cheated out of my money. Please help me. Thank youCustomer response
02/05/2025
Since you will not honor my refund request I want my hearing aids back. I have paid for them and I want them returned to me in the operating condition I sent them back to you in.
Business response
02/18/2025
We appreciate your patience and understand your concern regarding your refund. Upon reviewing your return, we found that the original packaging (box) was missing, which is a requirement for processing refunds as stated in our return policy.
Unfortunately, without the complete return, we are unable to approve the refund. If you have any additional details regarding the missing packaging or need further clarification, please reach out to us at ************************************** and we will be happy to assist you.Customer response
02/20/2025
Complaint: 22857087
I am rejecting this response because:
Sincerely,
****** **********Initial Complaint
01/24/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered 11/30/24 order # ****** Used Amazon Pay bought Ultra Pro aides. Received 12/13/24 one would not charge. Shipped back **** tracking 9516 6132 4772 4358 7082 02. They received back 12/26/24 at 2:44. They say in their ads 45 day money back. They do not return calls or emails and then they generate a case # tell me to use it they generate another #/ Used Amazon Pay think it was like ******. Amazon generated from old phone of ************ and I have given then correct # every time. I asked for a refund Dec 2, 2024, because I order the wrong one.The attached doc was 12/7/24 before I received them Their ****** promised a refund. I have told them I have to hear wife she has cancerInitial Complaint
01/23/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased hearing aids on 12/04/2024.Returned 12/16/2024 for a refund. The returns department recieved them on 12/21/2024. I've been waiting for the refund for over 1 month. The hearing aids did not meet my expections. They offered a 45 day return,refund. That did not happen.Initial Complaint
01/23/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i ordered hearing aid from this *** Said they would work for my hearing loss. They did not.also says they will refung money if returned with 45 days. I return in two days. has been a month since return. Have contacted many times. they just will not refund the money.Initial Complaint
01/16/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
OCT. 6TH WAS THE ORDER DATE, I ORDERED A SET OF HEARING AIDS THROUGH THE ******* APP. FROM ULTRA HEARING AIDS THEY WERE FINANCED THROUGH AFFIRM. I RECIEVED THEM ,TRIED THEM ON 2 DAYS LATER RETURNED THEM BECAUSE THEY DIDNT FIT. I SENT THEM A COPY OF SHIPPING RECIEPT WITH TRACKING NUMBER. SHIPPED BACK IN THE SAME PACKAGING THEY WERE SENT IN. IN PERFECT CONDITIONTHEY REFUSE TO PAY. THEY ARE RUINING MY CREDIT. I REFUSE TO PAY FOR SOMETHING I DONT HAVE. THEY DONT ANSWER THERE PHONE EVER. THEY RARELY RESPOND TO EMAILS. IM AT A LOSS AT WHAT TO DO. PLEASE HELPInitial Complaint
01/15/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought hearing aids from Ultra LLC on 9/21/2024. Returned them within 7 days (45 day trial) in brand-new condition. Ultra promised a refund to the original payment (Amazon ***** credit card) multiple times which has not been refunded after 90 days!! I also used ****** ($133.93) in ****** Points as part of this payment. Points have not been refunded and ****** says they have to come from Ultra since I bought them directly from Ultra.Initial Complaint
01/09/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
The hearing aids do not fit my ears and I tries all the silicone tips they provided and I still get a lot of background noise and whistling and they fall out of my ears. These were sold and promoted with a 45 day no questions asked full refund. I have attempted to contact them 6 times and have gotten no response from them or been put on hold and eventually gotten hungup on. I fear I am being ignored until my 45 days are up and will only then be told I did not return the product within the 45 day time frame, even though I have not been given an RMA# nor instructions.Business response
02/18/2025
Were sorry to hear about your experience. We want to assure you that we honor our 45-day money-back guarantee and are here to help resolve your concern.
Please email us at ************************************** and we will prioritize your case to ensure you receive the return instructions promptly. Once we receive the product back, we will process your refund without any issues.
We appreciate your patience and look forward to assisting you.Customer response
02/19/2025
I just received my refund into my bank as of February 17, 2025.Initial Complaint
01/07/2025
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On November 24, 2024, I ordered the Invisible Hearing Aid. It didn't work out for me because I they would unexpectedly pop out of my ears. I was given permission to return them for a refund. I have verified that they actually received them and still have not received the refund to my credit card. On December 6, 2024, I ordered the PRO Hearing aid. I received it and after wearing them for about a week the earpiece snapped off of the body of one of the aids. They have refused to make good on their warrantee. I have asked for a refund per their 45-day satisfaction warrantee. I have not received any response since that request. I have been unable to make contact with a live person by telephone. Any email correspondence takes *********************************************************************************** and then another 48 hour wait for a response.Customer response
01/30/2025
Hello!Per 73201157420FDULTRA refunded $254.95 for the defective hearing aid.However, I am still waiting for the $154.95 for the hearing aid that I returned, per their instructions, and which they have received.Thank you for your assistance in this matter.******** *******Initial Complaint
12/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought hearing aids from them in September 2024. Within a week I had issues with them working properly. Contacted their customer support, 3-4 days later got an unhelpful response, decided to return them for a refund. 2 plus months later, and numerous 'promises ' to refund my $, nothing has happened.Customer response
01/15/2025
Ultra Hearing finally refunded my money. It refunded on or around Jan. 6th, 2025. My issue with them is resolved. Thanks...
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
23 total complaints in the last 3 years.
23 complaints closed in the last 12 months.
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