ComplaintsforBestTicketFare
Online Travel Agency
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On August 25, I went online to look for 3 tickets round trip from ******** to *****. I found 3 tickets for $1309.35 from a company call besttickefare. 10 Minutes later I receive a phone call from the company stating that these price does not include carry-on bags and chairs on the plane were not guarantee for the date and time , therefore this person whose name is ******* ****** Told me that I have to pay something extra in order for me to allow carry-on bags and confirmed seats on the plane . After all these I asked to cancel the whole transaction and he told me he was not allowed to do it , he said instead he would give me credit for me to use it in future flights . After I insisted he said he would return part of the money, but not all because there would a fee for me to cancel the transaction ( even though it was made 10 minutes before ). With all the pressure that was put on me by him I just wanted to solve the problem and have seats and carry on luggage allowed because I had already a hotel reserve that wasnt allowed to cancel. I didnt want to lose all my money ( hotel and flight )They even modified my itinerary ( time )stating that the flight back to ******** was changed , at one point he said he would reserve the seats for me on both flights . ( apparently he did and gave me the seats numbers that were not accurate when I arrived at the airport) When I contact *****************, they told me that all their tickets even the cheapest ones were allowed 1 carry on bag and seats ( this is how I find out. I was a big lie )Initial Complaint
09/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 9/2/24, I completed flight itinerary with this business for $412. Done. Today, I received a call that the seats were not available, and I would be able to pay $1,083 for the same flights with a seat assignment and luggage. After speaking with the supervisor, he tried to tell me that we did not buy tickets, we just bought a promotion. If we wanted to change the dates of our flight, it would only cost an additional $380. He blamed ***************** for the price change. I can still go to ********'s website and purchase the tickets at $138 per ticket. This business is a complete scam. Do not use them. I wish I would have checked BBB before communicating with this company. Never use this company. My blood pressure and anxiety are up from attempting to resolve the situation with their staff.Initial Complaint
09/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I booked a trip online. I canceled and did another one. The people called me and said that I had two trips going and that they could refund them. Then they tried to up my ticket to ******* and then to ******. When I told them I would just keep the ****** one and do everything else at the airport they said I couldn't do that and they were gonna charge me for both tickets (even though cancelled). Wouldn't listen to me anymoreInitial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Made an airline ticket reservation on 8/26/2024 through *************************** for $321.89 for a roundtrip flight with ***************** Economy ticket. Reservation# *****. The site stated "no bags" but there were no additional details. I tried to call to confirm that they meant checked bags but could not reach them. So I checked directly with ***************** and all of their tickets including Economy get a free carryon bag. I received an email that no tickets are finalized and it would not be issued until I was charged. I would get a confirmation email when it was finalized. It also noted that tickets are nonrefundable.Within 3hrs I received a phone call confirming the details and when they mentioned no bags, I mentioned that does not align with the type of ticket they said I was purchasing with *****************. They also then stated, that I could not check in for the flight online. I advised at that point to not book the tickets and cancel. I advised it seemed extremely odd and too risky for me. I was then offered an upgrade at double the price and higher than I would pay if I booked directly with American. I again asked them to cancel. They said they would still charge me. I advised that they did not disclose that I could not check in online and that's a deal breaker.I then called *****************, and they did not have a ticket purchased for me so this should be cancelled at no charge. I have not received an e-ticket so no purchase has been made on my behalf and I want the transaction voided with no fees.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went online to book three tickets to ***********. This business had the best rate. It appeared to be a legitmate business (asked for the information it should regarding passengers, etc.). I was emailed that afternoon: From:************************************************************************************ To:kayolsen67 Sat, Aug 24 at 3:22 PM Dear Passenger Greetings of the Day!!! We tried reaching you a couple of times regarding your reservation. Please call us at *************** , any time. We are happy to help. Thanks And Regards ?******* ******** *************** Already, this looks out of the ordinary. I did immediately call because I had provided my credit card information. They immediately told me that I could not choose seating (that was ok), but no luggage? What? They said for an extra $250.00 a person, they would allow that. I said no. I do not want to do that. She told me I could not cancel. I said that is exactly what I am going to do. I cancelled my credit card. They had not yet authorized any amount (thank heavens).This is a scam. Please do not ever purchase flights through this business.Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8/21/24, I found a ticket on this business website 'Best Ticket Fare'. I know that I double triple checked the date out, when I received my email which only said it was 'processing' my transaction, I called them right away. They wanted double the price to change the date of my ticket, even the same day ticket with a later flight they wanted $500. I was then told my flight did not include baggage and I would not be able to take a bag unless I purchased a different ticket with them, which was another $200. By this time with all the 'extra' money they wanted, I felt like I was being scammed. These people did not speak English well. I felt so uneasy I looked on BBB and they had an F rating and nothing but complaints against them. I called my bank to let them know and that I would dispute any charges they tried to take out of my bank account. This company is so fraudulent, why are they still running and in business!!Initial Complaint
08/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Date of purchase 08/09/2024. Received a call stating that the "discounted" price doesn't include luggage. They said that the discount won't be available anymore. Unable to cancel. Charged almost twice the price. Original price was ****** dollars.Initial Complaint
08/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 8/6/24, I did an airline ticket search on cheapflights.com, which linked me to another carrier called BestTicketFare.com. The price was slightly lower than all of the other carriers, so I pursued purchasing a ticket through them. I "bid" on tickets and received a confirmation that my bid was received and that I would receive a confirmation email once my bid was accepted. Within 15 minutes of hitting enter on this bid, I received a call saying "Congratulations, your bid was accepted and you are now locked in." They then started to explain that my tickets were nonrefundable (not a problem), but that I couldn't have any luggage (carry on or checked in) and that the two seats I purchased were not guaranteed or guaranteed to be together. These were both not accepted to me since I was going to be traveling with a small child. When I said that I didn't want to go through with the bid, they said that my credit card would be charged for the nonrefundable ticket unless I upgraded to much more expensive tickets that allowed for luggage and seat assignments. When I said that I could do better just going through the airlines, they said that I would still be charged for the canceled tickets. I ended up researching them on the BBB site and see that this company has many similar complaints and a very low rating. Clearly, this is predatorial and ************* practice in order to make a few hundred dollars off of each customer who falls for it. I ended up canceling my credit card and marked them as fraudulent should they still try to charge my credit card again. I am hoping that the charges will not actually be charged to my account and that I called the credit card company in time, but I still wanted to report them to the BBB so that others will not fall for Best Ticket Fares (www.bestticketfares.com) horrible practices. Their customer service should be ashamed of following the company's fraudulent practices.Initial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dates: 07-28-2024 Original booking with ****************** from ******* to ********** for $250.21; 07-29-2024 Final booking with ***************** from ******* to ********** for $370.98.Description of Problem: After booking original flight with Southwest at $250.21, within 24 hours I received a phone call from *********************** telling me the original flight was likely (90%) to be cancelled as I was flying "STANDBY". Flying "STANDBY" was never mentioned. I was then offered this new flight at their "BEST" price of $370.98. I was told the original flight was not changeable, nor refundable, so I was stuck booking the second flight with American for $370.98. If I decided to go elsewhere for my ticket I would forfeit the original flight and lose the $250.21 that had already been paid. Meanwhile, Best Ticket Fare is in possession of my name, credit card with expiration date and security code.Can something be done with Best Ticket Fare so they cannot scam others??Thanks.***********************Initial Complaint
07/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchased flight through the website and I think it was a phishing attempt?!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
104 total complaints in the last 3 years.
104 complaints closed in the last 12 months.