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Business Profile

Real Estate

Red Fortress Property Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Red Fortress Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Fortress Property Management has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been keeping in contact with this property management for almost a year now they rent them out the property to people that are running a commercial business out of their yard I call them many times and talk to them they stop for a while and they now they're doing it on the weekends early early morning on top of it then put a spotlights into my yard I called him up they said they can at least take care of up to date now they have not done anything this one guy I believe his name was **** he's like I'm not afraid of them I will talk to him I'm a ******* right like he's something long story short they're not doing anything and I just want the people to know that they rent out to people that will destroy the house and do what they want to the house and they have no control it's not just me that's going to be aggravated it's a whole neighborhood and I'm getting tired and they don't know how to stop I feel that it's unfair and I really feel like they should be doing something about the situation and for the people to go through with them they're supposed to take care of properties and maintain the properties to make sure that nothing goes wrong and the neighbors are satisfied and there's nobody giving aggravated but they still haven't done anything

      Business Response

      Date: 11/27/2024

      Mr ******* has contacted our office numerous times.  He has either spoken to, or left voicemails, with our entire staff over the last few months.


      We appreciate his concern for our clients property as well as him being disturbed by our renter.  We are sorry to hear that.


      When he began calling us initially, we addressed his concerns.   We mentioned that he, like any homeowner or resident, can call the police for after hour noise issues or call code enforcement for other violations.   We spoke with the renter and gave notices to the renter for violating our lease.  He did call code while we spoke with the renter who has been renting for a few years.


      All code violations have been closed.


      The business that the renters were running has been moved off the property.


      We have inspected the property several times in the last few months and the property is fine and not destroyed.


      We have spoken to our client and they are aware.  The owners will decide whether they want to renew the lease in the next few months.

    • Initial Complaint

      Date:08/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived in a duplex I rented thru them and was wrongfully charged and the property manager Daniel told me he knew the landlord over charged me yet he didn't fix the issue. I was charged for damages when there was no damage done to the property and when I went to go and resolve the issue the office was always empty and when I called texted Daniel the manager he will always leave me on read and never reply. I was charged 2000 wrongfully

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 7, 2022/08/25) */ The former resident lived in the property for a year and upon moving out, did not pay the last month's rent. The owner did the work to make the property rentable and gave us the charges. Our property manager did speak with the former resident when the resident came into our office to discuss the security deposit. He asked her to put her dispute in writing, per Florida Statute, so we could discuss it with the owner. She did not and instead filed this. If the former resident wants us to ask the owner to reconsider some of the charges, we can but she must put it in writing. The owner has received the money, not Red Fortress, and while the deadline of 2 weeks has passed, if the former resident submits a letter questioning the security deposit charges, we will work to seek resolution between the former resident and the owner.

    Red Fortress Property Management is BBB Accredited.

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