Business ProfileforTop 1% Coaching, LLC

I signed up for a mentorship program through this company. The terms of the agreement was that I pay $15k with a $5k deposit and two more payments of $5k every 60 days for 12 months mentoring with "****", a billionaire businessman. In return I would receive 1 in person event, and one live monthly zoom call with **** for 12 months from the execution of the agreement. This was in July (2 months ago) and since then I haven't done any of the zooms or received a date for the in person event. The first zoom link was sent to me via email an hour before it started with no prior heads up on when it was going to take place so I missed it. I emailed the coordinator to which she said they would take place on the 3rd Tuesday of every month moving forward and that she would personally make sure I received the links in a timely manner. The second month no link was sent to me at all. I emailed the coordinator the day of and got no reply. I emailed her again 2 days later and never got a reply to this day. No one reached out to me and it wasn't until I emailed the support email that I heard back from anyone. This program was sold as an "intimate mentorship" with "****" ("****'s circle" but its clear I have no direct access to him and that the program is poorly managed. As a result I requested a full refund and stopped making any further payments. They denied my request for a refund to which I filed a claim with my bank and contacted BBB. $15k is a lot of ********** wasn't an easy decision to join. I did so expecting to get true value and support in my business. Instead I have been having to chase after the coordinators and have lost all confidence that they will provide the value they promised or that this program is a good fit. The contract stated no refunds but they have clearly breached the terms of that agreement. I have no interest in continuing this mentorship or spending any more of my limited resources on this program. I would like a full refund and to move on.