Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to look at a Cadilac xlr I wanted to by that they just bought in an auction. I asked if everything worked including the top and they said yes. I bought the car and 3 days later they gave me the car after they detailed it and painted the bumper. I got the car home and looked at it, the paint job was lousy, the top didn't go down, the radio made a clicking noise and 2 days later the car didn't start. I ordered a car fax online because they said they don't use car fax and noticed the milage and color of the car were not the same as what I had. My milage was ****** less miles. I then took the car in to have it looked at because it drove bad and was like the car was on ice skates. The estimate was around $17,000 to fix the issues and that did not even include the top or all the error codes that were coming up on the car that needed testing on for another fee. I contacted the dealership and they avoid me and never call me back. I want all the issues fixed including roof, suspension, shocks etc.. that are so bad the car is not even safe to drive.

  Business Response

  Date: 03/11/2025

  Hello *** ******, 

  You were made aware of the minor issues the vehicle had such as the radio, mirror, etc. That is why we sold it to you for thousands below the market (which you were shown the pricing of others with more mileage). You understood and agreed to everything. You were also satisfied with the touch up and the other things we said we would do hence you took delivery of the vehicle. The top worked flawlessly every time you or we tried it. Do you think someone would believe you would purchase a hard top convertible where the top didn't operate? The shop you took it to was trying to sell you a bill of goods not needed.  If you need or want to fix anything on the car we told you to bring it to us but you said ****** is too far away (16 miles). We are here to help if you need anything. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23044919
  
  I am rejecting this response because: I was only aware of the mirror, I never started the car to see the radio not working properly and I never checked the top. You know that the top needs new cylinders and it doesn't work properly, the top may go down but it won't go back up. You guys even admitted you had trouble getting it up when you detailed it and it had to be manually put back up just like when I took it to a different repair shop. The repair shops estimate did seem high to me so after many weeks of numerous calls, e-mails to you, I finally was able to talk to someone after being put off and you agreed to fix my car for cost. I am putting this complaint on hold until I bring my car to you on March 25th for you to look at and we will go from there. I still am not happy and I paid top dollar for that car so I don't know why you are saying I got a deal. $22,150 for a 2009 Cadilac XLR is not a deal especially with all the missing parts it needs like the dome to the windshield wiper sensor and the cover to the emergency key on the back bumper and the radio cd player stuck and making a huge noise and the rear view mirror that is so warn I bought a new one and the tail light cracked and the headlight cover fell off and I ran over it because it was glued on and the suspension and shocks being warn and a ton of other work that needs to be done. This car was neglected, and don't forget the milage on the car fax which you would not provide me had ****** more miles on it and a different color than what the car is in which I am still investigating that. So as you can see I am not happy yet with this purchase and we will see what happens when I bring the car to you on March 25th.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/19/2025

  Hello Ms. ******* you test drove the vehicle with the top down!!! You are lying through your teeth. Saying you didn't start the car, you didn't know what was wrong, etc. You purchased the vehicle the day after we received it and were completely fine with buying it for thousands under market value which we showed you!!! People like you simply complain just to complain. If you're going to post anything that's fine at least tell half of the truth. Do you think people believe you when you go to purchase a 16 year old vehicle that is a convertible that you wouldn't start the car or put the top down? C'mon!! Good luck to you. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold us an unsafe vehicle for $14,000 on 2/5/25. Discovered a number of unsafe issues including loose lug nuts on rear wheel while driving vehicle home. Contacted LAG and stated the vehicle was unsafe and we'd like to swap it out for another vehicle of the same value. They said to bring vehicle back and they would look at it.We did and they told us everything was fine and that they would not swap it out for another vehicle. They said we bought it "as is". They told us to sell it to car max and come back to buy another vehicle. We still have he vehicle and think they should have not sold us an unsafe vehicle. We'd like they to refund our $14,000 or reconsider a swap as we offered.

  Business Response

  Date: 03/06/2025

  Hello Mr. ********** we sold you a perfectly safe vehicle you just don't like or want it any more. In fairness we said to get a written offer from ****** and we would beat it by $500 if you wanted to sell it back to us. We told you not to expect the same amount you paid for the vehicle inclusive of your license, taxes, and fees paid on your behalf. If you are realistic we would gladly help you find a car you like. Please go to ****** and we will beat their offer by at least $500. Let us know how we can help. Thanks, Lee Auto Group.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23029168
  
  I am rejecting this response because:

  As we requested by Lee Auto group we got a quote from ****** today for $4000.  Since the asking price was $11000 plus fees its obvious that we were over charged on a car worth only $4000. 
  Since we did what was and got such a discrepancy on the price we ask that the seller enter into some sort of compromise.  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/13/2025

  We will gladly help you find another vehicle that you like better. Please let us know when you'd like to come in. Thanks!

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23029168
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the time approache of the vehicle, I was told it would cost around $8000 And I have given $1000 through the payment of *****. After signing the papers and purchasing the vehicle, a few days later I have logged into my Credit Acceptance account, noticing a balance of $25,000. After moving all the extras I was left with $****** more than double or what I was expecting to pay. Instantly, I called the business requesting for a return but they had disagreed and said I had already signed the papers. But on the papers, Nothing mentioning the purchase of ****** for the vehicle. I had sent letters and also tried to speak with Credit Acceptance. Until I found the about the BBB.

  Business Response

  Date: 01/23/2025

  Hello Mr. ******* as explained to you in person at the time of sale, over the phone, and in previous emails. There are different numbers on your retail installment contract that are required to be there by law. The banks interest rate of almost 24% is the finance charge or interest you pay over the term of the loan. That is if every payment is made on time. You also decided to purchase an extended service contract and ************* which we told you they are both insurance products in ** and can be refunded if you choose. We understand your frustration but the lender picks the interest rate not us and is based on the customer credit and risk. If youd like us to help you refinance or find another less expensive car please call us. 

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22839986
  
  I am rejecting this response because:
  It was not mentioned to me that it would cost ****** instead of *****its more than double the price I was told

  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/24/2025

  It was explained to you multiple times before, during, and after the sale and reflected on the contract and bill of sale you signed. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22839986
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  Everything they said in the previous message is a complete and utter lie.

  And thankfully for me, I just so happen to find some evidence while I was scrolling through my gallery on ****** Photos. I also show the date in which these screenshots were taken.

  Here are some photographs taken by the post I saw on ******** advertising the vehicle from Lee auto group for the price I mentioned.

  When I went in office to sign the papers also saw the vehicle there on the computer listed for *****. And I do have a witness as well.

  I had made sure that thats the price I will be paying in total with no hidden fees.
  Turns out the 1000 down payment I paid

  Was not even included, so it was not a down payment like they said it would be.

  And later upon checking my Credit Acceptance account, I saw the balance total was astonishing $16,000

  Nearly triple the vehicles market value.

  Since with the down payment, it would have been a total of ****** after rounding it up.

   

• Initial Complaint

  Date:08/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************, my partner, purchased a **************************************************************** February. We had used the $13,000 check and a loan of $9,000 to pay for it. I co-signed the loan. ***** subsequently became unable to work and the car was a financial burden. When we went to ******************* Dealership, a representative wanted to look at the Mustang and I gave him the keys to test drive it. There was a lot of confusion in the salesroom with several negotiations being conducted simultaneously. It was quite loud and I do not hear very well. Another salesperson spoke with me and I told him that we wanted Blue Book Value as close as we could get and that I wanted a check for $12,500 as well as the company to assume the outstanding loan of $8,800. He did not do any negotiating. He returned from speaking with someone else and said we would get the $12,500 and pay off the loan. He returned with paperwork and ***** signed the contract; the salesman told me that I didn't need to sign. ***** suffers from depression and was silent during the entire deal but the contract and check were given only to her; the check was written for $3, 699+. ***** looked at it and said it was not correct. ***** was told it was a 'done deal' since she had signed the contract. We were not given any of the paperwork, just the check which we have not cashed. Tuesday, 13 August, I tried to call the office but seemed to be blocked. I sent a text rescinding the deal. I received no response to any more of my calls until the owner, *************** responded on 19 August. I explained the situation and he said he would review the deal and contract with his sales team. Today, **** from *** Cars, called me and told me that they felt that the contract was binding and they would not do anything more about it. ***** and I are in our mid-70s and this has been extremely stressful for both of us. We do not have extra money and this burden is critical for us.

  Business Response

  Date: 08/23/2024

  Hello ***, as you were told while here and on the phone our price was fair and never changed. You are not telling the entire truth as both you and your partner were in the room with 2 managers while signing the paperwork. It sounds like a case of "sellers remorse" however everything was signed and agreed to by both parties. Getting a check for $12,000 and having us payoff your loan for $8,800 is not even feasible. You said yourself you used an insurance check of $13,000 and a bank loan for $9,000 to pay for the vehicle back in February. That would be $22,000 inclusive of taxes and fees (including dealer fees and profit). So you wanted us to pay MORE than you paid for the vehicle from a retail dealer back in February? You and I both know that doesn't make sense. We are sorry that you are frustrated or upset but we paid a fair price as we do for all of our vehicles as we purchase thousands every year. This is the first complaint of this type we have ever had as most of our customers are thrilled as we pay more than most other dealers. It was ultimately your decision to sell us the vehicle and accept payment. 

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps inquiring about my credit. I have no idea why. My car is paid off, I am not looking for a new car or even thought about it. They have been told to not contact me or look into my credit.

  Business Response

  Date: 08/19/2024

  Hello **************, we have not pulled or ran your credit nor do we have your credit information. Transunion had a "glitch" in their system and our company information showed up on over ********* different customers as a credit inquiry. Transunion is working to fix this ASAP and we have nothing to do with it. We apologize for any trouble and encourage you to call Transunion to verify. 

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a annual credit check on myself. Their business showed up on an inquiry "The companies listed below received your name, address and other limited information about you so they could make a firm offer of credit or insurance." I live in northern **, no where near ** and have never contacted them. Not sure if this is some sort of fraud going on or what.

  Business Response

  Date: 08/15/2024

  Hello *******,

  We assure you we did not receive or run your credit information. Transunion had a "glitch" in their system where our company name and information showed up on millions of customers credit report as an inquiry. You can call Transunion to confirm at **************. They are working on removing this for all customers on their end. We would appreciate removing the complaint once you confirm what we are telling you. We tried calling you and left a voicemail. You can call us  at ************ if we can help with anything else.

  Customer Answer

  Date: 08/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1997 Dodge ******************************** Hello,-My 76 year old mother purchased a wheelchair van from Lee Auto Group (12/23). -The car has been kept under the carport and barely driven since purchase. (Unfortunately, my dad passed away and didnt get to use the van.)-The van is not mechanically safe. It appears to have transmission problems as it will not go into drive, reverse etc. The gauges also drop out. -We were explicit in our request for a safe and reliable van as this was for the disabled and elderly. She was sold an unsafe, unreliable van. It seems they took advantage of her age and demographic. -I have contacted Lee Auto Group numerous times, beginning 1/2024, via phone and email. My request for resolution was to either: A)Refund the van B)Exchange the van for a well running vehicle (under 170k miles). -The resolution that was offered was to trade in the van (purchased at around 6000) to them for 500-1000. This is not acceptable. The van was represented as safe and well running. Its is not. -My mother is currently left with no means of transportation, no way to the grocery store and no way to her doctor ************* She trusted Lee Auto Group and was grossly let down. -I am requesting that they pick up their non-working van from her home and deliver a safe and reliable vehicle (under 170k miles) for an even exchange -or- that they issue a full refund. We are highly disappointed in Lee Auto Groups lack of ethics, lack of accommodation, and frankly, lack of empathy. Thanks in advance for your help,**************************************** on behalf of ******************************* Attached: -Original sales ad: Makes no mention of the numerous mechanical defects -Email from *** Auto asking for our must haves-Reply email from us stating that we need a well running vehicle as our must have-Email describing our problem. -Email from *** offering to trade in the van for around 500 as a resolution. (Not acceptable)

  Business Response

  Date: 03/19/2024

  Everything you stated other than purchasing a vehicle from ** is a complete lie. You are upset we did not offer you what you paid for the car when you called us to sell it. Please take your lies and business elsewhere. 

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21440158
  
  I am rejecting this response because:

  *** Auto has made an unacceptable and concerning response. We do not accept. 
  
  
  -76 year old woman purchased a wheelchair van
  -Wheelchair van is not mechanically sound (problems going into gear and gauges dropping out)
  -Has been barely driven since purchase (we sent mileage)
  -We have repeatedly asked for an even exchange or refund within weeks of purchase. 
  -Since the company posted an unhelpful  response here, weve researched further and see that theyve done this to many other customersone resulting in a segment on our local Wink News.  This is apparently a pattern. 
  -We continue with our initial request for a refund or to exchange the van for a safe and mechanically sound vehicle under 170k miles.    Thanks for your consideration and we look forward to hearing back.  

  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 03/21/2024

  Again, you are lying. After pulling phone logs neither you or your mother ever contacted us until recently when you wanted to "sell" the van. We sold over ***** vehicles in 2023 and have been in business for many years with an awful lot of repeat customers. People like you are out there and most people can see through it. 

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21440158
  
  I am rejecting this response because:

  
  Thanks for your reply. Unfortunately in the, ***** vehicles in 2023 you mentioned,  you may have us confused with another customer.
  
  
  The wheelchair van was purchased by an elderly 76 year old woman.   We have provided documentation that we were asked what was needed in a vehicle.  Our main concerns were a ************** running van.   This has failed spectacularly in what was promised.  We would like a refund. 
  
  
  Per our phone records and the records we provided to BBB, weve been in touch numerous times asking for a refund or an even exchange.   After further reviewing the complaints against *** Auto, wed prefer that our resolution be a refund. 
  
  
  We look forward to your reply and hope for an agreeable resolution of a full refund.  

  
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Lee Auto Group and a warranty to go with it. They told me the warranty came with it. Which it did not it cost me $3,000, that they slipped in. After I questioned them about it they said the credit company required it but that was a lie. As soon as I got it home it was smoking out the tailpipes. Upon buying it I was advised by the service manager ***, that if I had any problems to bring it to him. When I called to speak to ******** was advised that he was no longer with the company. I scheduled an appt. and returned with the car to Lee Auto Group. At that time I as advised that I needed to take it to **** I took it to ******************* but the warranty would not cover the diagnostic and they were going to charge me to take apart the engine. I declined at that time due to the cost and not having any transportation. They were supposed to provide me with a courtesy vehicle and did not. I then took the car to ********** where I paid the diagnostic fee and was advised that it needed an engine. Which the warranty company would not cover. They would not cover anything. I was also advised and provided paperwork by *** that there was a class action lawsuit for my particular model for the exact reason that I took it in. It is a lemon. They advise that I take it back to *** Auto and specifically said, "there is no way they did not know that car is burning oil like it is. Here's the paperwork to confirm and for you to take to them." At this point I take it back to *** Auto, where it still is, and they tell me it's a blown head gasket and to take it back to **** I've already taken it to **** I do not want the car or the problems. I cannot afford it and the I paid for warranty that is no good. I am not retrieving the car, they can keep the car. I put $1,00.00 down, paid $3,661.00 in payments, I paid $3,000.00 for a useless warranty and $240.00 for the diagnostic fee. I want my money back and out of the contract with Credit Acceptance.

  Business Response

  Date: 01/30/2024

  Hello ********, you purchased the vehicle in April 2023 with ****** miles. *** car now has ******+ miles on it! You do have a warranty (which you knew about) and we called them and they did in fact CONFIRM coverage to repair your head gasket. When *** quoted you $32,000 to replace everything under the hood that is when they denied the claim. We even arranged to have the repair done **************" *** repair shop. *** reality is you want to kick, scream, and yell but you're not willing to help yourself. We wish you the best of luck!

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21215038
  
  I am rejecting this response because: These are lies. You did not have it set up with a *** certified mechanic. I was and I do quote told "take it to ***" twice by *** Auto. and that is what I did. If there was something you had set up then who was it with? When I called *** they were standing by the diagnostic that they did and the fact that the car has a bad engine because it was faulty from the beginning. Please provide the name and number of the person you set up the repair with and the name and number of the person you spoke to with at the warranty company. This was never provided to me because it was never done. Just lies. And judging by the number of complaints it's common practice for *** Auto. I don't want the lemon. This has been a terrible experience and you should do what is right and give me my money back. This only the beginning that you will hear from me.  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/03/2024

  ********************, what we said is in fact the truth. You said you didn't care and were going to let the bank come pick up the vehicle. We told you to take it to *** for the initial diagnostic when you called us. We told you to take it to ******************* repair who specialize in ***s and would accept the warranty. You did NOT want anything to do with it. Good luck to you!

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership looking for a used car. For reference, I am a 5'5" white woman looking very young for her age. (I am in my 20s.) My guess is they assumed (albeit correctly) that when I showed up by myself, they would be able to take advantage of me. I came looking for a specific cheap car because I was in a tight bind and needed wheels quickly. When I asked about the car, they told me they had it, but someone misplaced the keys that morning. They showed me a few other cars well above my budget by thousands. I made my point that unfortunately I need the cheapest running car they had, without saying in so many words. I found the keys myself on the corkboard later on. Since I found the keys, I was able to take the car for a test drive. The salesman (*****) was old enough to be my father. I mention this because while on the test drive, he asked if I would like to go to dinner, to which I undoubtedly said no. He chuckles slightly and adds that he has two children my age, a daughter in her mid-20s and a son who just turned 20. I don't know how this was supposed to steer the conversation positively, but he left the matter alone when I said he was actually around my dad's age if he had children my age. As far as the car: the paperwork listed ******* miles, while it actually had ******* miles and failed to tell me it was a transport vehicle between their 2 nearby inventory lots. They failed to tell me there was an open recall from 2015 abou the day running lamps. They failed to return the car when I brought my parents and requested reparations after my father told the general manager that he doesn't understand why they sold me a POS. The car was listed on the website for $2,000. That was my down payment after refusing to tell me the real cost until I was sitting down with the paperwork. Six months after financing the car, the timing belt broke, totaling it. I paid a settlement with the lien holder and got rid of the car. I regret doing business with Lee Auto Group.

  Business Response

  Date: 01/03/2024

  ****************, we are sorry that you had an issue with your vehicle. We in fact tried to help you before, during, and after the purchase of the vehicle. We wish you the best in the future. 

• Initial Complaint

  Date:10/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complete liars. Agreed on a price in messenger online and then they added $7,000 after test drive despite shaking brakes (minivan) and a salesman breaking the seat lever after the test drive. Worst experience in negotiations of my wife. Didnt even tell us it had been in an accident until we arrived! Absolute clown show waste of ********!!! Would not sell for anywhere near the listed price wanted thousands more not including fees etc. uses fake promotions and pressure. We had to walk out despite cash in hand!

  Business Response

  Date: 10/20/2023

  Car was listed originally for $11,000 - Went on sale and was $10,780 - YOU OFFERED $7,500 and then get upset when we don't accept your offer. We sell over 200 cars a month and the first thing you said after driving from the other coast is "this must be a good place to buy a car, you can tell because this place is busy". Yes, our office was busy as it always is and most of the negative comments come from people like yourself that we don't make a deal with because we cannot accept their ridiculous offers. Good luck to you!