Business ProfileforVend-Co

Vend-Co and its representatives acted in bad faith when they intentionally mispresented their level of service and quality of their product. When challenged about the discrepancies in expectations versus reality, Vend-Co representatives ignored me altogether. Instead of taking responsibility, Vend-Co instead shifted blame to the third-party freight company by suggesting that my problem be resolved with them. Due to their misrepresentation, I was left having to move a 700 pound machine without proper tools or equipment, by myself, with the potential to hurt myself, damage the product, or damage my clients property.In the shipping agreement, Vend-Co stated that indoor placement on the ground floor of my location was included. On the Bill of Lading, as well as in multiple communications with the freight company, it was determined that Vend-Co did not arrange for nor pay for this service. After I sent a complaint to the company regarding the shipping issue, Vend-Co suspiciously gave me a $250 credit without telling me why and without my asking for it. When I discovered the credit, I requested clarification on why it was given. No response was issued by Vend-Co. I have email evidence of my reaching out to Vend-Co on several occasions and trying to resolve the issue amicably. No follow-up email response was ever received from them. Because of this, I filed a dispute with AMEX on 03/08/24 showing all my evidence. On 03/11/24 AMEX ruled in my favor and refunded my $5150 purchase. As of 05/07/24, Vend-Co had not yet responded to AMEX with any proof to counter my dispute. Vend-Co has ******************************************************************************* this case.On 05/07/24 at ~3pm, my wife, who is not associated with my business, and then myself, received a phone call from a company called *************, and Associates saying that their client, Vend-Co, shows that I owe them $6250 and that they are willing to go to court. Vend-Co continues to act in bad faith.

In January 2024, **************** ordered a vending machine from Vend-Co for approximately $5,000 including delivery (See Exhibit A).  On February 02 received the vending machine from ABF Freight and signed for it (See EXHIBIT B).  In no paperwork is inside delivery discussed.  To the contrary, we tell our clients to be ready to remove the vending machine upon arrival.  The driver MAY help you depending on regulations (insurance, etc.), but it is certainly not guaranteed.  This was explained to **************** before he purchased the machine and after he purchased the machine.  The delivery driver elected to not assist **************** with moving the machine further than what was required by him.

**************** filed a credit card dispute with his credit card company.  **************** did not win the case.  It is procedure in **** that his money is immediately returned to him pending litigation.  Apparently **************** feels that because the delivery company did not deliver the machine inside, he is allowed to keep a $5,000 vending machine and not have to pay for it.  According to our attorneys, the State of **** thinks differently.  Taking a product that you did not pay for from a business or person is called Conversion.  In the State of ****, if the amount is over $2,000, it is also a felony.  So unless **************** is willing to pay for the machine that we sent him and is in his possession, it is the State prosecuting attorney who is currently filing felony charges and will be followed up by our personal attorneys for collection.

Again should **************** be willing to immediately  pay for the machine in his possession, we will drop  the Conversion charge.

As further evidence, *************** acknnowledges in his own statement: "On the Bill of Lading, as well as in multiple communications with the freight company, it was determined that Vend-Co did not arrange for nor pay for this (inside) service". 

I sent an email to the Vend-Co Owner and several representatives on 02/28/24 at 12:27 am with proof that inside delivery was to be included in the delivery for the price that I paid. The proof I included was the Shipping Request document provided by Vend-Co. It had several bullet points, the last two of which state the following:***** is aware that inside delivery is Only for first floor Buyer is aware that even though inside delivery is included the freight company may refuse to bring inside. Buyer would have to bring inside themselves.The freight company stated they could not help me because Vend-Co did not set up nor pay for inside delivery to be included, as Vend-Co said it would. I have also compiled a document of text messages with Vend-Co representatives dating back to September of 2023. In those messages inside delivery being included was mentioned on multiple occasions.For a representative from Vend-Co to now state, In no paperwork is inside delivery discussed. To the contrary, we tell our clients to be ready to remove the vending machine upon arrival is just blatantly false. The opposite of this was, in fact, discussed. At the end of the February 28th email, I stated the following:I have lost all confidence in Vend-Co and the services you claim to provide. I am respectfully requesting a full refund and return of the machine at your cost, as the goods and services I paid for are not what was delivered. I look forward to your reply and a resolution to my problem. I will wait until Wednesday, March 6, ***************************************************** get other help. Any and all future communication needs to happen via email.From the above, it can be seen, clearly, that my intent was to get a full refund and have Vend-Co re-possess their machine. I filed the **** dispute because Vend-Co failed to engage me at all. In fact, their response on BBB is their first written response since my email on February 28th. Vend-Cos accusation of Conversion is not only false but it is also defamatory in nature. It appears as though Vend-Co is attempting to use the legal system in a retaliatory manner in order to punish me, circumvent accountability, avoid the **** dispute process as well as avoid repossessing their machine at their cost. According to the ************************* Its illegal for companies to threaten or penalize you for posting honest reviews. I hold proof of my honesty. Vend-Co also holds proof of my honesty in the form of the email I sent them on 02/28/24 at 12:27am Vend-Co needs to do the following:Drop any and all false charges they may have initiated against me.Refrain from taking any litigatory measures against me.Engage openly and honestly with the **** dispute process.Make arrangements to take back possession of their machine at their cost as I originally requested in the email I sent to them on February, 28, 2024.