Complaints

This profile includes complaints for Chico's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Chico's

  11215 Metro Pkwy Fort Myers, FL 33966-1206

• 

  Chico's

  709 Mall Circle Dr Monroeville, PA 15146-2261

• 

  Chico's

  74 Plaza Frontenac St Des Peres, MO 63131-3510

• 

  Chico's

  6540 N Illinois St Ste 101 East Saint Louis, IL 62208-2158

• 

  Chico's

  14 W County Ctr Des Peres, MO 63131-3719

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered twice now one pair of pants at different times when they showed they were available in a size 10. The first order was cancelled and so I waited. Then chicos showed they had them available again so I ordered. Then I called chicos and spoke to someone and they said there were in stock and i would get them. I found out my order is cancelled again. I called and they tell me if the store has them and doesnt check there online order when they open and they sell them them to bad. That isnt right. They only go through 5 stores to look for them. I am out the jeans I wanted because they dont check there online orders like they should before they open. If i could have driven to ******* i would have got them. I am out the jeans i ordered and now i have to wait till the 23rd of april to see the money back on my debit card. That is unacceptable. I also am showing a picture where it shows the sizes and of course when i ordered the size 10 they had them in stock for three days. I ordered immediately when i saw them available and still no jeans. I am beyond frustrated with chicos and hope they can fix this.

  Business Response

  Date: 04/21/2025

  BBB:
  
  As a follow up to the complaint submitted by ******* ******, we are sorry for the difficulty attempting to obtain the jeans. Unfortunately, the item was Final Sale which explains why the items were canceling as inventory was low. We attempted to locate the item again at the store but it is no longer available. We would not be able to process a refund for the items since the orders never shipped. The authorization hold should have been released by now. Again, we are sorry for the overall disappointment. The feedback will be shared internally.
  
  Sincerely,
  
  Corporate Customer Care
  ********************** FAS
  

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order 3/31/25 for three pairs of pants. I received an email from Chico's that it was processed on 3/31/25. I chatted online with a *** on 4/7/25 since it wasn't shipped and was reassured it was coming. On 4/8/25 got email that one pair of pants was cancelled on my order. I then logged in on Chico's website to find that the whole order was canceled 4/8/25. I called on 4/8/25 and was told that the *** online was new and that all three pair of pants were sold out. During that call, I told the *** on the phone that the items are showing that they are available. Four hours after my phone call, I can still purchase all three pants on the website (for a higher price). The three pair of pants are available in the same size that I ordered and have the same sku number of the pants that were canceled in my order. Attaches is a document with screen shots of what I have explained.

  Business Response

  Date: 04/09/2025

  BBB:
  
  As a follow up to the complaint submitted by **** ******, her order did cancel but it is still available online. The price itself is the same online but she used coupons and rewards so the price was lower. We are sorry that we didnt offer a price match. We will be following up with her further to place a new order and upgrade shipping. We are sorry for the overall experience.
  
  Sincerely,
  
  Corporate Customer Service
  ********************** FAS

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found an old gift card from White House Black Market (now under the Chico's umbrella) that my husband had given me and went to order some things online, only to find that the card had no balance. I had not used the card, and the balance should have been there. I called customer service, and they told me that the card was "old" and that the balance had been "transferred" somewhere else, but they couldn't find it. But the money had not been spent. They also told me they could reinstate the card if I had a receipt. I do not have a receipt. I know who originally purchased the card; it was my husband, **** ********** **************. All gift cards in ********** are good forever, and the balance should remain on the card. This card has not been lost or stolen. The money can't just disappear, and the vendor just keeps the money. I am the original receiver of this card. I want the balance reinstated or a new card issued. I have sent two emails, and neither has received a response. Please help. A copy of the card is attached. Thank you.

  Business Response

  Date: 04/09/2025

  As a follow up to the complaint submitted by ***** **********, our contact center has left her a message. If a card is not used after a few years, it may become frozen and put it on this generic card for safety. We will issue a new card. It may take up to 14 days for the card to be received.
  
  Sincerely,
  
  Corporate Customer Service
  WHBM

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item, it arrived damaged. The company (****) stated they would not charge me the usual $7 refund fee, as a courtesy since the return was solely due to it arriving damaged (not buyer's remorse, etc.). I have followed up with them for over a month and they will not respond to me at all.I have attached proof of the order, the promise of a full refund, and the proof of insufficient refund.Thank you for your help.

  Business Response

  Date: 04/08/2025

  BBB:
  
  As a follow up to the complaint submitted by ***** Grandoli, we have refunded her the $7.00. This refund should post to her credit card within 3-5 business ******* appears the note was missed by the ********************
  
  Sincerely,
  
  Corporate Customer Care
  WHBM

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, their claim that the message was simply missed is unbelievable, as I sent 7 separate emails to address this issue, and to date, they have not responded to any of them.
  
  Sincerely,
  
  ***** Grandoli

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a purchase (I'd paid ****** on my CC and used a $25 gift card from store). Purchase made on 1/14, returned 2/12, $****** credited 2/20. Since then, I've called, emailed repeatedly, and used the chat option to request the missing $25. On 3/4, I was promised via chat a $25 credit to my credit card, which was not done. A follow up email to company redirected me to go through all the previous steps again. I've shopped with the company for years, and have never had an issue. I'll never shop there again. I've just disputed the $25 with my credit card company, hopefully that will help.

  Business Response

  Date: 03/26/2025

  BBB:
  

  As a follow up to the complaint submitted by ***** ********, our call center representative reached out to the customer to confirm her address. She is sending her a $25 Merchandise Credit. We are sorry for any frustration.
  

  Sincerely,
  Corporate Customer Service
  ********************** Brands
  
  

  
  

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23090918
  
  I am rejecting this response because:  the business has not reached out regarding a refund since complaint was submitted.  A store credit is unacceptable after the amount of time and aggravation involved, and I will not patronize the business again.  An actual US dollar credit is in order, and all of my information is on file as a long time customer. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/01/2025

  As a follow up to the rejection, we have processed a credit to her credit card, and the credit should post within 3-5 business. 

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continue to receive marketing and promotional emails after following option provided to unsubscribe. Feel this is not a technical issue but blatant disregard of marketing compliance. Notified customer service at least once in past 12 months.

  Business Response

  Date: 03/24/2025

  As a follow up to the complaint submitted by ***** *********. We can verify from our Marketing partners that he has been completely unsubscribed by all brands. He does not have an account so he might have signed up online for the 20% off coupon but has an account under a different email or name. We were unable to determine that part. Otherwise, we have fully unsubscribed the customer.
  
  Sincerely,
  
  Corporate Customer Service
  **********************,********************** House Black Market, SOMA

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leaving this claim under Chicos as it owns White House Black Market (WHBM), and I cannot find an active BBB page for **** specifically.I placed an order with WHBM (Order #**********) for a pair of pants that never arrived. I initially contacted customer service, and while they seemed helpful at first, that quickly changed. I was told to wait three days and reach out again if the package didnt arrive.I followed up multiple times: on 11/19/24, 11/21/24, 11/23/24, 11/30/24, and 12/7/24. On 12/13/24, I finally received a response, but it only included a photo of the supposed delivery location that I had already confirmed in my first email was not my address. I responded the same day, clarifying again that the package was not delivered to me. Since then, Ive heard nothing.I followed up on 12/19/24 and again on 1/4/25, but **** has completely ignored me. It is now 1/9/25, and I still have no resolution or refund for the missing pants.This has been an exhausting and frustrating experience, and I feel like WHBM is intentionally ignoring me. I expect a prompt resolution, including either a refund or replacement of the item, as this is completely unacceptable customer service.

  Business Response

  Date: 01/12/2025

  BBB:
  
  As a follow up to the complaint submitted by ****** ****, the customer did speak to our representative on 12/13/24 and send a picture showing the item was delivered so there was no refund. The item is no longer in stock so she has been refunded for everything including the shipping. The total amount refunded to her Discover credit card was $86.30. She received an email letting her know of the refund. We are considering this resolved.
  
  Sincerely,
  
  Corporate *************************************************

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing a tremendous failure by Chicos and despite multiple attempts to resolve the issue in store and over the phone, it continues.I visited the store after a Dec 8th order was received where I needed to exchange the sizes. The associate let me know they did not have the right sizes in stock in the store, so hed have to order them to be delivered to me. He told me it would be better to just buy the new sizes and not return the wrong ones. Then once the new ones arrived, if they were indeed the right size, I could return what I didnt want. I didnt quite understand, but I obliged.Since that date, I have received THIRTEEN packages and separate charges from Chicos. I have tried to STOP this madness but it continues. Three more packages arrived today.I cant tell if this is a operations/IT issue or Im being scammed by an employee, but this amounts to harassment at this point and must stop.

  Business Response

  Date: 12/17/2024

  BBB:
  
  As a follow up to the complaint submitted by ***** *****, we were able to locate the transaction in question. The customer did place the orders online. It looks like she placed an order 4 times by mistake. The customer returned the items she did not want to the store on December 13, 2024, to store 415 in *************  She was refunded $466.87. She ordered 16 items in total, one item cancelled, and she returned 11 items.  It appears 4 items were kept. The customer has been refunded for all the items she kept. It appears the credits have settled.  It is our understanding this is resolved.
  
  Sincerely,
  
  Corporate *************************************************

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to Chico's policy for returns, the company notifies the customer when the returned item is scanned by ***. It further notifies when the item has been delivered to the warehouse. I talked to Chicos. They insisted the *** tracking of the item indicating it had been delivered was wrong because I had not received an email from Chicos! I asked again if he was telling me that *** tracking info was in error and he said Yes. Chicos never sent the two promised status ***orts. Their customer service *** kept insisting *** was wrong and that I would still get an email when the product reached them. I asked that he check the status via the order number. it revealed that the item was in their possession and that the refund had just been processed. Then the *** tried to say that the computer has glitches since there are so many items to process....Unbelievable gaslighting and run-around from the *** and dropping of the ball by the company. Will not be shopping with Chicos again. This is deliberate lying to the customer.

  Business Response

  Date: 09/19/2024

  We sincerely appreciate the feedback, unfortunately this was a new associate, and it is a training issue.  It is never our intention to cause any customer disappointment or a poor experience, we take immediate action to make sure it isn't repeated. 

  Thank you

• Initial Complaint

  Date:07/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #L032340622240010050260100 (White House Black Market, which is owned by Chico). I placed an order for a shirt at a local store using a store credit, a $10 reward certificate, and the rest was charged to my credit card. The tracking number continues to show that the item hasn't shipped ***** **********************). I have reached out to customer service via chat three time now explained that--per the tracking number--the shirt was never shipped. Each time I have been told to wait longer. It's now been almost a month since I placed the order and it still has not been received. Today I was told that the shirt was still in stock (despite the website showing that it's not in stock). However, when I asked them to re-ship the order, I was told that they couldn't. I don't believe for a second that they can't ship another order. I believe the problem is that--because of their delay--the item is no longer in stock. I want a check for a full refund mailed to my home address.

  Business Response

  Date: 07/30/2024

  We apologize the exchange top didn't arrive. A replacement order # ********** with expedited shipping was created today. The order should arrive within 3 business days.