Customer ReviewsforChico's

I received an email on delivery of 3 of the 5 items ordered from Chicos, pants, tank and necklace paying for express shopping for all. Then I received another email stating I had 1 item delivering tomorrow. I chatted with CS and was informed my final item was low in stock and they weren’t sure when it would ship. i get home, opened the box and it contained 3 bras from Soma. I called CS and was told I could receive a refund for the 3 items I did not receive and they could reorder my 3 items and send overnight. I said ok and the refund was submitted then was told they only had one of the items in a different color and size. This was a ordered as a complete outfit as a birthday gift. I asked for the rest of my order to be cancelled since they could not fulfill my “in stock” order. i was told they could not do that because part of my order had been delivered and the rest shipped. WRONG. I had 3 bras from another company and the 1 blouse has not shipped. My only option was to be sent a return label for the bras and wait for the remaining items to be received and then call in to request return labels. So I have 2 to 8 days to return the $190 of bras whether I receive the items I have paid for or not. NOT Happening!!!! When I receive and return the 2 items from my order and receive credit then I will gladly return the bras!!! This is not about customer service employees, this is about terrible customer service policies and business practices! 1st and Last order for me!!!

I dont think this business needs to receive one star. I ordered clothing and received nothing. I emailed them asking to either send my clothing or return my $61.99.They replied:Because of a minor malfunction in our logistics system, we cannot provide you the tracking number for the moment.Please rest assured that we will promptly fix this problem and send you the tracking number within 3 days.I have not gotten the clothing ordered or my money back. They have not replied to my next email.

Should not even receive one star! Terrible customer service! Called three times and was told three times someone would be getting back to me within 72 hours. I also emailed received no response. Ive spent over $1100 and my current status is daring. Something is wrong and not one representative has been able to fix this, too much money to be able to collect all the rewards and points. I was also told on my third call that I could not speak with a supervisor.

I also ordered clothing from a Chico's that had the same font and etc. of the real one. It's a scam. They too said it was delivered, and I never received my product.

Website says %60 off not true like ttopsnever gone 146$ now 86$ we are here lawyer doctors enginner they are playing tags and telling us %60 off

BUYERS BEWARE/I IT'S A BIG SCAM The Online Advertisemen tfor CHICO CLOTHES is A SCAM. I placed an order and never received any product s. I did Several follow up 's and was told the package was Delivered. I was provided a Fake Tracking number. They are Scamming people Out of their Money. This is a Fake Online Business.

Most racist sales reps in ********* ** I'm appalled completely ignored ** while serving white customers and had the temerity to knock on the door while trying out different outfits saying that they needed the clothes for other customers there was no one besides one other white womanly who was trying on a dress, it was humiliating and unacceptable

I expect to be contacted by a supervisor if you are interested in my business. Your service and website is really not state of the art, and truly needs help. I emailed many times with no response to 2 recent orders that ship to address reverts to my old address of **** * ******* ***, *******, ** *****, instead of my current address of ***** **** **** ******, ** ***** I sent this to Chico customer service email address with no response With both orders, I emailed with no response about an address change. Why do you have a customer service email address if you do NOT respond EVER? With my current order, I emailed, I did a chat and a phone call with no solution! Three avenues you supply for support, and you cannot help? How can I place an order, 3 hours later try to provide a correct shipping address and no one can help me? REally! That is ridiculous.

I purchased a gift card to be delivered by email. The person did not receive the card and I was billed for it. I chatted with them and they said they could not help and provided a phone number. I called and long wait and then it disconnects. Awful service. I guess the only way to go is to dispute with my bank but what a waste of time for something that should be so simple. Will not do business with this co ever again.