Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this business and they never met expectations. I tried contacting them several times to speak but they never respond. i was hoping for an amicable solution but it seems that wont be an option

  

  Business Response

  Date: 03/27/2025

  Will,
  I want to respond directly to your complaint and clear up a few things.
  You originally signed up with us nearly three years ago when we were running ******** stores. At this point, theres no active contract in place between us, yet weve still been managing your account and offering support, despite having no obligation to do so.
  When you voiced concerns that your ******** store was slow to scale, you asked us what other options were available. We offered to move you into an Amazon store something we were charging $50,000 for at the time and we did that for you at no cost. All you had to do was purchase inventory.
  You placed a $5,000 inventory order on August 9, 2023, which we fulfilled on November 14, 2023. Since then, you havent placed a single additional order. It's simply not possible for us or anyone to run or scale an ecom store with zero inventory over a two-year period. Thats just not how this works.
  After our transition away from ******, we offered you a free migration to *******, like we did for our other clients. You didnt move forward with it.
  You mentioned a lack of communication from our side but the truth is, every message has been responded to, and your account manager ****** even scheduled a call with you last week that you didnt show up for.
  Weve gone above and beyond multiple times to help you move forward. But we cant do this alone. If theres no communication, no inventory, and no engagement from you, we cant deliver results. Saying the business doesnt work after placing one $5,000 order in nearly two years is not only inaccurate its unfair.
  Were still open to having a conversation and figuring out a path forward, but it needs to be a two-way street. Let us know if you're serious about working together, or if you'd prefer to part ways were fine either way. But we wont keep putting in effort where theres no accountability on the other side.
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company scammed me out of over $60,000. I signed an agreement for an online ****** store. I paid them $45k and another $15k for inventory. As soon as I sent them the money. The communication stopped. This feels like a complete scam. They promised a dedicated team to run the store. This was a lie. I constantly reaching out to the company for updates with no response. The mismanagement of the store was evident since day one. I was having to tell them that the inventory wasnt moving. I had to validate my store multiple times. They kept changing the way you could communicate with my team making it more and more difficult. They wouldnt call me after requesting this multiple times. They would use apps like Telegraph and then they discontinued this so they you didnt have a team working on your account. I sent over 15 messages without responses. I would like a full refund of $60k plus the monthly fees.

  

  Business Response

  Date: 03/11/2025

  Hello *******,
  We understand your concerns and appreciate the opportunity to address them. Here is our response:
  Communication Methods
  When you joined our company over two years ago, we initially used Telegram for all client communication. However, right around the time you came on board, we built a custom portal for our clients to streamline and centralize communication.
  We made a company-wide announcement at that time and discontinued using ********. All clientsincluding youwere notified and shown how to use the new portal.
  Since then, we have not received any messages or replies from you through our portalor by any other official channelsince March 29, 2024. We can only manage and run a clients store effectively if there is two-way communication.
  Dedicated Team
  Your statement that we did not provide a dedicated team is false. We do have a full team assigned to each clients account. That team remains ready and willing to manage your store.
  We have tried to contact you for necessary documents and store verifications, but we have not received the requested information or any response from you.
  Store Verification and Activity
  Your store is still active. Earlier this year, we reached out requesting an updated bank statement and documents related to the Inform Consumers Actthis is routine for all ****** sellers to maintain compliance.
  Without the updated documents and a valid bank statement, Amazons verification process cannot be completed. This stalls progress and hinders inventory movement and store operations.
  Allegations of a Scam
  Your claim that we have not responded is untrue. We have records showing we have tried reaching you through the official portal, but did not receive any replies.
  It is not in our interestor any legitimate businesss interestto neglect a clients account. We rely on collaboration with our clients to ensure ongoing success.
  Moving Forward
  While we cannot issue a refund for a service that is still active and can be fully utilized, we remain willing to get your store back on track.
  To proceed, we need you to communicate with your account manager through our portal or your preferred channel (as long as it is one we actively use). Once you do, we will expedite the necessary verification steps and resume full management of your store.
  We genuinely want to resolve this situation and help you achieve success with your store. Please reach out to us through the proper communication portal so we can promptly address your concerns and finalize any outstanding requirements.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23048164
  
  I am rejecting this response because:

  I am writing in response to your recent response, and I must strongly disagree with the claims youve made. Your assertions about communication methods, the provision of a dedicated team, store verification efforts, and your alleged attempts to reach me are simply not true. I believe your company is operating in bad faith, and I have no confidence in continuing to work with you based on my experience. I have made you aware of this on many occasions.   
  
  The sales person I spoke with guaranteed that communication was going to be amazing and that E Comm Authority was a small company with wonderful customer service.  They said that I would have a dedicated team that I could talk to any time and he boasted about how the CEO was involved in the day-to-day operations and I ever had an issue I could speak directly with him.  I now find that to be a complete lie and have requested on countless occasions for someone to call me to resolve the issues. Requests for updates or assistance have gone unanswered, and your claim of reaching out for documents and verifications is another fabrication.  I have stated on multiple occasions, that I no longer wish to work with your company due to the constant lies and inability to get my issues resolved. 
  
   As soon as they received my payment of $45,000 franchise cost and the $15,000 for inventory totaling over $60,000 (plus the monthly fees I have been being billed for over 2 years) into their accounts, they said they can no longer talk to me on the phone and communication became extremely difficult. They became unresponsive and I have still not been able to talk to someone on the phone to resolve the list of issues. I have receipts of the communication I sent on the Telegraph App and the portal.  The portal communication has been altered and my initial attempts to reaching out to them has been deleted.  I have attached the modified conversation.  Your failure to respond to those messages suggests either gross negligence or a deliberate attempt to mislead.  Moreover, ****** has ceased doing business with E Comm Authority due to E Comm Authority knowingly violated Amazons rules and procedures for operating our stores. 
  
  Regarding store verification and activity, your statement that my store is still active is meaningless when Ive been left in the dark about its status.  I do not wish to provide any more documentation given the fact I do not wish to work with your company.  This feels like a convenient excuse to shift blame onto me for your own shortcomings.
  
  Your dismissal of my scam allegations is equally unfounded. A company that truly valued its clients wouldnt hide behind unverifiable claims of official portals while ignoring messages sent through the only established method of contact. Your lack of responsiveness and transparency is exactly what Id expect from a scam operation, not a legitimate business.
  
  Finally, your refusal to issue a refund for a service youve failed to deliver, while offering vague promises to get my store back on track, only reinforces my distrust. I have no faith in your ability or willingness to follow through. This experience has been a complete waste of my time and resources, and I can only conclude that your company is not operating in good faith.
  I will not be engaging further through your so-called portal or any other channel you claim to monitor. I demand a full refund for the services youve failed to provide and will be exploring my options to escalate this matter if necessary. Your companys actionsor lack thereofspeak for themselves, and I urge you to stop misrepresenting the situation.
  

  I have attached the portal messages I have additional supporting documentation that is above the allowable attachment size.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23048164
  
  I am rejecting this response because:

  I am writing in response to your recent response, and I must strongly disagree with the claims youve made. Your assertions about communication methods, the provision of a dedicated team, store verification efforts, and your alleged attempts to reach me are simply not true. I believe your company is operating in bad faith, and I have no confidence in continuing to work with you based on my experience. I have made you aware of this on many occasions.   
  
  The sales person I spoke with guaranteed that communication was going to be amazing and that E Comm Authority was a small company with wonderful customer service.  They said that I would have a dedicated team that I could talk to any time and he boasted about how the CEO was involved in the day-to-day operations and I ever had an issue I could speak directly with him.  I now find that to be a complete lie and have requested on countless occasions for someone to call me to resolve the issues. Requests for updates or assistance have gone unanswered, and your claim of reaching out for documents and verifications is another fabrication.  I have stated on multiple occasions, that I no longer wish to work with your company due to the constant lies and inability to get my issues resolved. 
  
   As soon as they received my payment of $45,000 franchise cost and the $15,000 for inventory totaling over $60,000 (plus the monthly fees I have been being billed for over 2 years) into their accounts, they said they can no longer talk to me on the phone and communication became extremely difficult. They became unresponsive and I have still not been able to talk to someone on the phone to resolve the list of issues. I have receipts of the communication I sent on the Telegraph App and the portal.  The portal communication has been altered and my initial attempts to reaching out to them has been deleted.  I have attached the modified conversation.  Your failure to respond to those messages suggests either gross negligence or a deliberate attempt to mislead.  Moreover, ****** has ceased doing business with E Comm Authority due to E Comm Authority knowingly violated Amazons rules and procedures for operating our stores. 
  
  Regarding store verification and activity, your statement that my store is still active is meaningless when Ive been left in the dark about its status.  I do not wish to provide any more documentation given the fact I do not wish to work with your company.  This feels like a convenient excuse to shift blame onto me for your own shortcomings.
  
  Your dismissal of my scam allegations is equally unfounded. A company that truly valued its clients wouldnt hide behind unverifiable claims of official portals while ignoring messages sent through the only established method of contact. Your lack of responsiveness and transparency is exactly what Id expect from a scam operation, not a legitimate business.
  
  Finally, your refusal to issue a refund for a service youve failed to deliver, while offering vague promises to get my store back on track, only reinforces my distrust. I have no faith in your ability or willingness to follow through. This experience has been a complete waste of my time and resources, and I can only conclude that your company is not operating in good faith.
  I will not be engaging further through your so-called portal or any other channel you claim to monitor. I demand a full refund for the services youve failed to provide and will be exploring my options to escalate this matter if necessary. Your companys actionsor lack thereofspeak for themselves, and I urge you to stop misrepresenting the situation.
  

  I have attached the portal messages I have additional supporting documentation that is above the allowable attachment size.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/31/2025

  We acknowledge receipt of your latest communication and take your allegations seriously. However, your claims contain multiple inaccuracies and misrepresentations that we are compelled to address directly.
  1. Communication Records
  Your repeated statements that we failed to respond or communicate are demonstrably false. Our internal records show that you were notified when we transitioned from Telegram to our official client portala change communicated company-wide to ensure clarity and continuity.
  You were sent instructions and given access credentials. We have full logs showing this, along with timestamps of our teams attempts to contact you through the portal regarding documentation, verification needs, and other store-related matters. These messages were sent and remain in our system unedited.
  Your claim that conversations were altered or deleted is unfounded, defamatory, and categorically false.
  2. Dedicated Team and Support
  You were assigned a full team, including account managers, listing specialists, and customer service representatives. Your experience is regrettable, but we cannot take responsibility for a lack of engagement or delayed responses on your endespecially when our team has repeatedly reached out requesting the necessary information to keep your store operational.
  You have not responded to our outreach through the official portal since March 2024. Without the required compliance documents, your ****** account cannot remain verified. That is not a failure on our part; it is standard Amazon policy.
  3. Store Status and Service Utilization
  Your store is still active and capable of being managed, pending your cooperation. It is inaccurate to suggest you received nothing. Inventory was listed, support was assigned, and backend operations were performed during the period of service.
  You have not completed the necessary steps to finalize verification or maintain account health. Your claim that we knowingly violated Amazons policies is not only false but legally questionable, and any further dissemination of such claims will be considered defamation and dealt with accordingly.
  4. Refund Request
  To be clear: we do not issue refunds on services that remain accessible and were provided in good faith. The agreement you signed outlines the scope of service, the role of client cooperation, and clearly states that results depend on full collaboration and timely document submission.
  Your lack of participation, refusal to submit required verification, and decision to abandon communication does not entitle you to a refund.

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23048164
  
   I am rejecting this response because the information is completely false.  I have attached proof of the Telegraph app messages being deleted (see attached) The first two attachments show the messages were deleted on April 1st by the (owner of the conversation) ******* ******.  I took screenshots of the messages before they were deleted and attached in the third attachment.  This supports my previous claim of EComm Authority being a complete scam and altering/deleting messages.  A legitimate company doesnt erase messages.  This attachment also proves the gross mismanagement of my store.  I have been requesting a refund since 2023 without any resolution.  The bottom line is that the Ecomm authority did not deliver on their part of the contract and has refused to refund any of the fees, initial investment, or the inventory that was paid for. 
  
  Dedicated Team and Support
  You claim that a dedicated team was assigned to my account.  This dedicated team did not ever contact me or call me as requested. They made it as difficult as possible to resolve the issue experienced.  Furthermore, its important to note that the reason I did not respond to the portal is that I had not been adequately informed about its usage or the specifics of what was required from my end.
  
  Store Status and Service Utilization
  Regarding the claim that my store was still operational, I must clarify that despite your assertions, I faced ongoing issues with account verification, inventory listing, and general store functionality. These issues were not resolved despite my efforts to cooperate and communicate. Moreover, I dispute the suggestion that there was an adequate attempt to maintain the health of my account, as the support I received did not address these fundamental concerns.  As previously stated,I do not wish to work with this company and have told you this multiple times.  I will not be continuing to provide information because the way you do business is unethical. 
  
  Refund Request
  As for your statement regarding the refund request, I maintain that the services rendered were not as described in the agreement.Given the significant issues with communication and the lack of support, I do not believe that the service was provided in good faith or that the obligations outlined in the contract were met. I disagree with your position on this matter, as I feel that the service was neither complete nor functional as expected
  
  
  
  *******
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $23,275 worth of inventory for my ******* Ecom store. Ecom Authority sourced 65 ************ and placed them for sale in my ******* store. I received a cease and desist order from ******* because I was not authorized to sell the tv's. **** then had ******* remove the tv's from my store and they were shipped back to Ecom on November 22, *****. Since this date, **** refuses to account for the tv's or to return my $23,275.

  Customer Answer

  Date: 02/18/2025

  This complaint has been resolved and I would like to remove it.  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a done for you store from Ecom Authority in the beginning on 2024 and was promised a profitable store and I have only lost money for the last 12 months. After contacting them several times about termination and reimbursement they never helped me with that. I keep losing money every month. Their are in breach of their contract. I need help

  

  Business Response

  Date: 03/04/2025

  We have resolved this internally and expect this complaint to be hidden by the BBB. 

  Customer Answer

  Date: 03/10/2025

  Hello, I can not access the replies from the business. I have looked all over the place and I can't see where is the forwarded message from Ecom Authority. We have had a meeting on 2/21 and agreed to get part of my money Refunded and my money spend on inventory refunded. It has been a little over 15 days and I'm still waiting. They are asking me to sign a EOD and they want 60 days to pay my $15k back but there is no mention of my inventory money. They do whatever is their power to drag this and to delay my payment. In the mean time I'm getting charged by them, accumulating interest charges from my credit cards. I have requested a refund for my inventory money back asap and have not heard from them. They want me to let you know that we are reaching an agreement but the reality is that nothing has happened besides promises. I still desperately need my money back. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22880012
  
  I am rejecting this response because: We have agreed to settle this internally but no progress has been made. I have not received my inventory money back and my initial capital investment has been pushed back. I would like to wait until I'm able to get my inventory money refunded and sing the *** to then request BBB to remove or hide this complain base on a successful settlement.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/24/2025

  Still in the process of sorting this with the client. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 22880012
  
  
  

  I tried replying to the message but couldnt do it. Im still waiting for their refund. Things will not be settled until 5/17/2025. Im awaiting their inventory refund and part of my initial capital investment return. 

  
  

  *******

  

  Business Response

  Date: 04/15/2025

  We have reached a settlement, as outlined in the agreement attached and are adhering to the terms outlined. 

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business took my money and did nothing as they promised

  

  Business Response

  Date: 12/27/2024

  We take all customer concerns seriously, but this review is not accurate. This client has unfortunately breached their agreement by failing to complete the required onboarding process for their ******* store.
  
  Over the past 60 days, we have reached out to this client 13 times to assist with onboarding and provide support. Despite our consistent efforts, the client has chosen not to engage or complete the necessary steps.
  
  We have attached screenshots as evidence of our communication attempts and the clients lack of response. This review misrepresents the situation and is entirely false.
  
  As per our terms, a refund cannot be issued in this case, as the client has failed to fulfill their obligations under the agreement. We request that this complaint be dismissed on the grounds of libel, as it unfairly defames our business without basis.
  
  We remain willing to assist the client with onboarding at any time, should they choose to proceed as agreed.

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22732768
  
  I am rejecting this response because:
  it came to my attention that you neglected my Amazon account that the whole point of your company is to be the one running it for us because thats what we paid for !

  amazing informed me that my account was on hold and neglected for so long and until now Im just paying them storage fees extra 

  over one year I didnt see any return for my money as to what your scam company promised the minimum you could do is make sure my Amazon account is up with basic stuff they requested 

  I am confused to why you let over 6 months of account to just pay fees and you dont even email the investors 

  The ******* offer to me was felt like another scam and in addition you guys forcing me to pay you more money really for some BS accounting and now you shut my account down completely 

  I will not stop and will get my money back 

  you can full maybe BBB but not me your company is a huge scam !!!!

  
  Sincerely,
  
  Oz Aharon

  Customer Answer

  Date: 12/30/2024

  I dont understand what communication they are talking about they closed my accounts I cannot respond to them or read any of their messages 

   

  Customer Answer

  Date: 12/30/2024

  I dont understand what communication they are talking about they closed my accounts I cannot respond to them or read any of their messages 

   

  Customer Answer

  Date: 12/30/2024

  I am finding more and more guys that being scammed 

  

  Business Response

  Date: 12/30/2024

  
  Hands-On vs. Hands-Off
       We have never offered a completely hands-off service. As clearly stated, the process requires a few hours of your involvement each month. Our records show 13+ attempts to reach you about transitioning to ********* no additional costwhen ****** began having widespread issues. You did not respond.
  Minimal Investment and Results
      In one year, with only $10,000 invested,  product at approximately 12% profit. While we understand you were hoping for higher returns, simply investing $10kwell below the recommended minimumlimited our ability to scale your store. This is precisely why, moving forward, we only partner with clients who have sufficient capital to ensure success.
  Amazon Billing and Access
         We repeatedly requested updated billing information on ****** to maintain administrative access. Without valid billing info, it is impossible to fulfill Amazons requests, keep listings active, or service the store effectively. This responsibility falls under the clients obligations outlined at the start.
  Communication Attempts
       Every client receives a Friday newsletter email, plus automated notifications for portal messages. If you missed these communications, it is likely due to outdated contact information or spam filters. Your extended periods of non-responsesometimes spanning monthsprevented us from resolving the store issues.
  Account Shutdowns
      Amazon shutdowns were widespread at one point; however, your stores deactivation was compounded by lack of follow-through on your part (failure to update billing info, not responding to ****** or our team). Despite multiple outreach efforts, we cannot manage an account if the client remains absent.
  Refunds and Professionalism
     We do not refund clients who have:
  Neglected their basic responsibilities (e.g., providing updated billing info, responding to critical communications).
  Been delinquent in fees or contractual obligations.
  Behaved disrespectfully toward our employees.
  Refusal of Refund 
  We will not be bullied or threatened into issuing a refund. We keep thorough records of all interactions, emails, and financials. We have never hidden the facts and are more than willing to share themand even showcase your storeto any potential client who wishes to see the truth for themselves.
  Finally, we reiterate that you were offered an opportunity to move to ******* at no extra ***** solution provided to clients who encountered ******-related delays. Calling the service a scam is inconsistent with the fact that, even with limited funds, you still saw sales and profit. The sustainability and growth of any eCommerce venture depend on appropriate capital, consistent communication, and meeting Amazons ongoing requirementsall of which require collaboration with us.
  We remain open to resolving this productively. However, a successful partnership demands active involvement and the necessary financial backing, we would be happy to get your ******* store going but we are not offering a refund at this time.

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22732768
  
  I am rejecting this response because:

  Wow you keep telling lies after lies 

  I kept sending messages after messages begging you guys to update my billing on Amazon because it never let me do it you guys controlled to full access that allows you to do it Im completely shocked now that you try to claim it on me lol 

  I wish I had an access to show you the amount of messages I sent you guys !!! 
  The only time it was resolved is when I kept asking for someone to call me on zoom because you guys didnt understand lol wow 

  and after you telling stories about how ****** is no good lol and telling now to move to ******* platform blah blah blah 

  you were paid to monitor my account you are the professional  

  it looks like no matter what I say you will find another BS excuse I think this will only be resolved in court 

  i understand you guys are suing Amazon but you have no right to do so as a huge unprofessional 

  
  Sincerely,
  
  Oz Aharon

  Customer Answer

  Date: 12/30/2024

  And Im am very very confused to why you still talking about the Walmart 

  I am talking about the Amazon and why Im scared to even pay your company a ***** more after the way you neglected may amazon store how can you expect of me to give you more money after all the damages your company is fully responsible for 

  and again you blocked my chat with you so get real please 

  

  Business Response

  Date: 01/02/2025

  We have never blocked communication from anyone, all of our communication is held in our portal and there is a 99 a month fee to maintain access, this client didnt pay for 6 months and would not pay so access was revoked, this is a 3rd party portal and he still has ability to email us. 

  Customer Answer

  Date: 01/02/2025

  The $99 a month plus a $599 payment is a new thing they added recently and because for over a year they just neglected my account and made me loose so much money and continue to loose because I am still paying ****** backed fees for account that I was begging them to help me  or just give me full access 

  I am sorry I dont see why keep paying these scammers 

• Initial Complaint

  Date:08/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Deceptive Advertising: Outreach starts on Instagram via a referral partner who sends leads to this business that promises to create, manage and scale an Amazon store. This scam "business opportunity" is preying on business owners and individuals. It purports to provide passive income with low risk and minimal effort with zero experience needed on the investor's part - Deceptive Advertising: "Partner with our team of experts that build you an e-commerce asset that will produce revenue for you, your business, and your family for years to come" - Predatory Sales Practices: We were sent a contract pressured to sign it within 24 hours to get the "deal" pricing - We sent them $35,000 via bank wires on 6-13-2022 for one time "set up" fee - The store they opened for us was suspended within the first month of operations in October 2022 for violating Amazon's Drop Shipping Policy - Amazon continues to state they have violated Amazon's Dropshipping Policy after three appeals - They told us the only option was to open another Amazon store that they would manage on our behalf - Funds are still frozen in our Amazon store of over $2,000 (August 2023) - They opened a ******* Plus Account in our business' name, which was suspended due to "fraudulent activity" and not utilizing the account within *******'s terms and conditions - We've requested a refund for the payment of $35,000. They did not deliver on their promised services and repeatedly violated Amazons Terms of Service, causing our business lost revenue, debt, and store suspension since October 2022.Example found of an identical scam in 2018 with **** and ***********************************:- FTC awarded businesses scammed $11 Million: ******************************************************************************************** - Washington AG charged these two brothers: *****************************************************************************************

  Customer Answer

  Date: 08/15/2023

  Ecom Authority has been in touch via text message and phone calls. 

  They are willing to offer a refund.

  We are keeping all of our communication in writing through BBB until successful refund and resolution of this matter. 

  We are Ecom Authority to issue a refund of $39,865.19 USD.

  This refund includes ECom Authority's fees, ******* expenditures, shipping fees via their warehouse partner, and current Amazon funds that are frozen due to the account suspension. 

  We have attached a spreadsheet outlining the aforementioned expenses incurred to date.

  We can provide all credit card statements, bank wire confirmations, and Amazon transactions upon request. 

  This refund amount does not cover damages including but not limited to lost profits, consequences as a result of breach of contract, or any other losses or damages incurred to date.

  

  Business Response

  Date: 08/17/2023

  We have exhausted all of our resources within our agreement to come to an Amicable solution with this Complaint. We have offered reasonable solutions and even offered a ****** refund which we are not obligated to do by any means, and this is not a client of our current business, it was a previous venture and the client was a referral. We have reached out countless times throughout the year and she is essentially extorting us for a full refund plus some when we have done everything that we need to do and offered her extremely fair solutions, in the agreement attached you can see the risks of this particular model were clearly explained and she agreed to such. We will also submit a response to her today. 

  

  Business Response

  Date: 08/17/2023

  I am re uploading the pics here, not sure if they loaded. 

  

  Business Response

  Date: 08/17/2023

  Hey ******,
  
  
  In response to your review, you left- 
  
  
  When you signed on with my company you joined as a Dropshipping client under Dropshipping Direct LLC. At that time we operated as a Dropshipping and 2 step Dropshipping company. 
  
  
  Ecom Authority is not a dropshipping company. Ecom Authority has only operated 100% as an FBA company. Dropshipping had inherited risk associated with it and we were always upfront and very clear with clients that it wasn't a matter of "if" but a matter of "when" a store would get shut down due to Amazon's policies. Anything related to Dropshipping Amazon completely wiped out around October/November of 2022. When this happened we made the pivot to running our company fully FBA to strive to always be in compliance with Amazon's policy and not run the risks of mass store shutdowns like we had experienced before. This is something we have never shied away from and never will. Amazon basically cleared out an entire industry overnight. 
  
  
  In the agreement you signed (attached below) we're clauses such as ;
  
  
  4.8- Agent makes no representations or warranties as to this agreement's compliance with Amazon Terms and Conditions. Owner hereby agrees and understands that Amazon from time to time, with or without cause, can and does suspend accounts for various reasons, some of which may not be obvious or justified. 
  
  
  In your review, you stated we didn't follow Amazon's policies, but that was clear when you signed this agreement. We always stated dropshipping wasn't in their terms of service and you chose to work with us on the store still knowing that and agreeing to the potential risks.
  
  
  Then in -
  
  
  4.9- In the event Amazon suspends an account solely based upon a violation of Amazon Terms and conditions agent shall provide an additional account. 
  
  
  I offered you repeatedly to open and operate a new account which you refused to do, yet that's what the contract calls for if a store was shut down. I offered you to operate an Amazon FBA account or to open a ******* WFS store which you refused to do so. You simply chose not to do this. 
  
  
  Also under Business Risk **** (d) Changes in Amazon's terms and conditions to which agent and owner have bound alike which may affect the marketability of owners' stores products- 
  
  
  Amazon completely shut down drop shipping which is why we switched entirely to an FBA model. 
  
  
  11.2- The owner agrees and understands that there are no guarantees as to the store's profitability at any time and acknowledges that the Owner is at risk of a total loss of the owner's investment.
  
  
  Everything was spelled out fully in the agreement. We did our part and we offered you the cure store as stated, but you denied us to do so.
  
  
  A few more facts to point out I don't operate with any 3rd party affiliates anymore as was stated in the review. Everything I do is marketing that is run through a lawyer's audit first. We now offer clients full disclosures, profit statements, earnings claims statements and a buy-back clause on stores. These are all things we put into place once Amazon shut down drop shipping. We invested heavily in our operation and infrastructure. We reviewed all the laws regarding what needs to be provided to potential clients before joining our company. And we have made it a point to be as transparent as possible with any future client. 
  
  
  Before ANY client can join our company they need to review the disclosures issued to them and need to wait a MINIMUM of 7 days before signing up with us. There is no sales pressure or 24-hour deals offered. 
  
  
  We have not had 1 single seller code of conduct suspension from Amazon since January of 2023. 
  
  
  When you purchased a store for $35,000 my company dropshipping direct only received $10,000 of it after affiliate commission payouts
  
  
  With all this being said- I still reached out and offered you a refund for $15,000 which was more than I even received for your store, and you refused. 
  
  
  I can completely understand any client's frustration who had signed up for a Dropshipping account because once Amazon made their changes it didn't only affect the clients, but our company as well. We decided instead of letting it beat us, we put our feet on the ground and come out on top. We built an Amazon FBA company that is thriving and any client who was ever suspended due to Dropshipping was offered a new store which many have done and are seeing success. 
  
  
  It's extremely unfortunate this is the route you have decided to go considering how I was personally there for you any hour of the day to answer and be there for you, but I would like to still extend to you that at any time we would still be willing to offer you the new store as per our agreement or issue the refund we proposed. We find it puzzling and strange that we have over 500 happy clients and your alleged complaints are from a year ago and now after the last year of growth and online authority that we have created you choose to try and strong arm us as a company by tarnishing our name with verbose and frankly illegitimate claims. We fully disclose our clients margins to everyone who asks and you were not a part of EA as a company, you were apart of a previous venture we offered along side full FBA stores for people with smaller budgets. We have not had any suspensions or deactivations due to seller code of conduct on our Full FBA model since transitioning and are happy to provide any prospective clients and the BBB the countless screenshots and emails we have sent to you to try and attempt a Win Win solution that was defined in our agreement, we even went one step further and offered a settlement, instead of working with us, you tried to extort us with threats of defamation and slander. We have all the proof and are happy to provide that to anyone asking. At the end of the day, we are happy to have 500 happy clients to one negative but strive to have a 100% batting average, its unfortunate that we could not come to terms on a resolution amicably but the actions you have taken leave us with no choice as we have to protect our current and future clients interest. 
  
  
  Thanks
  ***
  Owner-Ecom Authority

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20464331
  
  I am rejecting this response because:

  - We have asked for a fair and reasonable resolution of, at minimum, a full refund of the initial investment of $35,000 USD. 

  - Dropshipping Direct LLC/ECom Authority is offering $15,000 USD at this time.

  - Claims made about Econ Authority's current business operations, practices, clients, and standards are irrelevant to this matter as these issues arose in October 2022.

  

  Business Response

  Date: 08/29/2023

  We believe our offer of a $15,000 refund is extremely fair given the fact we explained to this client that on her $35,000 initial start up fee that was paid, Dropshipping Direct only received $10,000 from that after paying a $25,000 in affiliate commission. Dropshipping Direct is willing to pay $5,000 above what they received to the client. 
  
  The claims made by the current Ecom Authority company are extremely relevant to this situation. In October 2022 Dropshipping Direct was a dropshipping company (hence the name) Dropshipping was completely wiped out by Amazon. In our agreement with the client it stated that we were not operating in terms of service with Amazon, that the client is at risk of loosing their initial investment, and that if a clients store is closed for not following Amazons Policies that we will put them into a new store
  
  We now operate as an FBA company which the CLIENT has refused to allow us to open and operate a new store with. The agreement was already provided to BBB which clearly states these facts. Dropshipping Direct was more than willing to issue a refund to the client in the amount of $15,000 which we feel is extremely fair, but the client has refused to accept that amount + they have refused to allow us to open and operate them a new store (which their signed agreement states) 
  
  The agreement signed by the client spells out all these details. The client had numerous conversations with the owner directly regarding the potential issues in dropshipping and they still decided to move forward with this purchase. We will not be making an offer above the amount of $15,000 as we dont even believe we are *********** offer that much.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20464331
  
  I am rejecting this response because:
  

  We are requesting, at minimum, a refund for the initial investment of $35,000 USD.

  This does not factor the additional money lost due to Dropshipping Direct's mismanagement of the Chiefly Amazon Store related to this matter, or any other damages as a result of the misrepresentation of the business opportunity made by Dropshipping Direct. 

  The contract in question was signed under duress and there was misrepresentation of the business opportunity and the services to be provided by Dropshipping Direct. It was stated repeatedly before signing the agreement that all of Amazon's Terms of Service would be followed, including Amazon's Dropshipping Policy. This was a material misrepresentation. 

  There is text message evidence showing that the owner of Dropshipping Direct assured Chiefly that they were following Amazon's Terms and Conditions. It was repeatedly stated that the Terms of Service along with Amazon's Dropshipping Policy was being adhered to. Dropshipping Direct's owner knew that this statement was false when making it repeatedly from June 2022 onward. He made this representation with the intention that Chiefly would rely on it. Chiefly did rely on the owner's statements to enter into the agreement. Chiefly has suffered harm as a result of relying on this false representation. This was a material misrepresentation on behalf of Dropshipping Direct.

  Direct reference to this policy was made ********************************************************************** by the owner of the company. He also added this policy in multiple appeals that he created in an effort to remove the store's suspended status. Amazon has still not allowed Chiefly's store to operate and it continues to be suspended. 

  In discussions before, during and after signing the contract, the owner maintained that Amazon's terms and conditions were being met in the way they were running their business. Upon suspension of Chiefly's store in October 2022, the owner of Dropshipping Direct continued to state that they had followed all regulations. This is a material misrepresentation of the services provided and Dropshipping Direct did not fulfill their obligations under the contract to operate the store with the due diligence expected of a professional in their field. 

   

   

  Customer Answer

  Date: 09/15/2023

  Hello,

  We reached out to BBB because we would like supported mediation to resolve this matter.

  The BBB has closed this item, but it remains unresolved. 

  The business has not refunded even the $15,000 offered in their responses. 

  Please advise how to engage the BBB with a mediation/arbitration option. 

  Thanks!

  Customer Answer

  Date: 09/15/2023

  Hi ****, 

  On the BBB website it states the BBB can offer mediation or arbitration in the event that the customer is unsatisfied as referenced here:

  *************************************************************************************************

  Please initiate this process.

  Here are the BBB site details for your convenience: 

  Mediation 
  If conciliation does not solve the problem, mediation may be the next step. In mediation, an impartial third party - the mediator - clarifies and reframes problems and helps the two sides talk with each other and discuss solutions. The mediator does not decide the merits of either party's claim.  The mediator's goal is to identify the interests of each party and work with them to arrive at a win-win solution.
  If both sides agree to mediate their dispute, BBB gives them an explanation of the basic rules of mediation and asks each party to sign an Agreement to Mediate.
  This agreement states that each party is entering mediation voluntarily and will make a sincere effort to resolve the dispute. It identifies the role the mediator will play and the obligations of the disputing parties.
  BBB will schedule a confidential mediation session and will let you know how to prepare for that session.
  The mediator will be a trained professional, either a BBB staff person or a volunteer from the community.
  The mediator will not decide who is right or wrong. Instead, he or she will create an environment that will help both you and the other party clarify the issues, understand each other's underlying interests and help you discover possible options to settle the dispute.
  If you do reach a solution, the mediator will assist you in writing an agreement that explains what the solution is - typically some action to be performed.

  If you are not the person to speak with regarding mediation, please advise who to contact at BBB to initiate this process. 

  Thanks!

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20464331
  
  ***************** from ECom Authority/Dropshipping Direct/WTE Partners has offered $15,000 refund for the issues that arose within the agreement for services we had. We would like to accept this refund, given the costs that would have to be incurred in court to pursue this matter for both parties. So far, we have not received the refund, or a reply from ***. We are awaiting this refund to consider this matter resolved. Email attached of ***'s offer. This was also offered via text and BBB communication. Please send the funds to: Account Number: ********** Routing Number: ********* Bank: ***********************, **************************************************************** Upon receipt, would update our response to this matter as resolved with the BBB.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/03/2023

  We strongly urged the client to preserve the integrity of our online reputation, but regrettably, the client declined and proceeded to post several negative reviews. It is essential to emphasize that we firmly believe we were in compliance with our obligations and, in an effort to resolve the matter amicably, we had even extended an offer for a refund prior to the client's actions that tarnished our reputation.
  
  In light of the circumstances, we are no longer willing to entertain the notion of providing a refund. We are confident that the information we have provided demonstrates our diligent efforts to address this issue through every commercially available means. It is worth noting that the client's willingness to consider a partial refund only came about after they had consulted with legal counsel, likely finding their case lacking. It's important to highlight that we were not legally or contractually obligated to offer this refund in the first place.
  
  We will not be disbursing the refund that was initially offered before the complaint was filed with the Better Business Bureau.