Reviews

Review Details

• Review fromNick C

  Date: 04/01/2025

  1 star
  HUGE SCAM, do not sign up with these kids. They completely lost our money and dragged out every timeline provided. Account manager ***** has no answers for anything "I dont have that information" is all he responds with. They are under constant legal battles, dont allow anyone to speak with anyone internally. Massive scam.

• Review fromCurtis B

  Date: 02/24/2025

  1 star

  Curtis B

  Date: 02/24/2025

  I invested $70K to launch an online store with ECOM Authority. Their sales representative provided a detailed spreadsheet of projected returns and referrals, which convinced me of the investments soundnessdespite my girlfriends concerns.Unfortunately, the experience has been extremely disappointing. I have now invested over $130K in total$70K for the store setup and an additional $60K for inventoryand after a year, only about $12K of inventory has been sold. Despite their buyback policy, I have not received any refunds for items returned due to low sales or customer returns. Nearly one-third of my products on ******* were returned, yet I have not seen any credit for that inventory.Based on my experience, I cannot recommend investing in this company.
  

  Ecom Authority

  Date: 02/25/2025

  Thank you for sharing your feedback. We want to take this opportunity to clarify a few key points regarding your experience with Ecom Authority.First, as you mentioned, we provide prospective clients with a spreadsheet that outlines projections of what this business can achieve. However, as clearly stated in our sales calls and contract, these are estimatesactual results depend on various factors unique to each store, including market trends, competition, and operational ************************** to ******* Transition When you joined, your agreement was for an Amazon store. As you are aware, we have been completely transparent about the challenges that arose with ******, leading us to take legal action by filing a federal lawsuit against them. Due to these unforeseen events, we transitioned all clients to ******** platform, ensuring that business operations could continue.Inventory & Sales Performance You invested $60,000 into inventory, and we fulfilled your entire working capital. Your store has been generating sales, and per our contract, any inventory that does not sell within 90 days qualifies for a buyback request, which we always honor. While we carefully select inventory with strong sales potential, external factors such as market fluctuations, competition, and pricing shifts can impact performance. This is precisely why the 90-day buyback policy existsto provide a safeguard in such situations.Returns & Refunds You also raised concerns about returns and reimbursement. To clarify, Ecom Authority does not issue refunds for customer returnsthis is standard practice in retail. However, since your store operates through ******** WFS fulfillment service, ******* itself is responsible for reimbursing you for any damaged returns in accordance with their policies.Contractual Obligations & Refund Requests You have expressed to our team that you are in urgent need of funds and are seeking a refund. However, we want to be absolutely clear:We are fully honoring our contract, including the buyback policy.A refund is only provided if contractual conditions are met, and in this case, they have not been.Leaving a review as leverage to pressure us into a refund does not change the fact that your store is fully operational, with active inventory and ongoing sales.We are happy to continue our discussions professionally and constructively to ensure the best possible outcome for your store. Lets continue working towards a meaningful resolution together.

• Review fromTyler B

  Date: 12/30/2024

  5 stars

  Tyler B

  Date: 12/30/2024

  Ive been with Ecom since Dec 2023. The Start wasn't the best but let me tell you this. I personally think the time to get into this with Ecom and selling on Walmart is now. Ecom is extremely open and transparent with everything. Every single week the CEO and upper management do weekly update videos and live webinars to keep everyone informed of everything going on and sit and answer questions from all of us. Almost makes you feel like you're sitting in on the decision making and inner workings of the business. I do 95% of all of this business on my iPhone which was one of my goals in looking to work from home. Check your sellers account and email for messages and Ecom will do the rest.
  

  Ecom Authority

  Date: 12/31/2024

  Thank you so much for sharing your experience! Were thrilled to hear that our commitment to transparency and consistent communication has made you feel involved in the process. Its fantastic that you can manage your business primarily from your iPhoneour goal is always to make things as convenient and efficient as possible for our partners. We appreciate your trust in us and look forward to continuing to support your growth on ******* and beyond!

• Review fromPaul W

  Date: 12/27/2024

  5 stars

  Paul W

  Date: 12/27/2024

  I am Happy So far and Looking forward to Future Growth.
  

  Ecom Authority

  Date: 12/29/2024

  Thank you, looking forward to Scaling your ******* further ****!

• Review fromWill D

  Date: 09/30/2024

  5 stars

  Will D

  Date: 09/30/2024

  I recently started working with Ecom Authority and so far its been fantastic. The way they communicate and how transparent the owners are is so refreshing. They go out of their way to answer all clients questions weekly in a live webinar. They invite their clients to their offices quarterly to meet in person and ask questions. They also go out of their way to simplify everything by making videos on pretty much everything you can think of. Im glad I decided to move forward.
  

  Ecom Authority

  Date: 10/01/2024

  Thank you so much for your wonderful feedback! We're delighted to hear that your experience with Ecom Authority has been fantastic so far. Transparency and open communication are at the heart of what we do, and it's incredibly rewarding to know that you appreciate our efforts.
  We're committed to supporting our clients through every step of their journey, whether it's via weekly live webinars, quarterly office visits, or instructional videos on various topics. Your success is our success, and we're thrilled to have you as part of the Ecom Authority family.
  Thank you for choosing to move forward with us. We're excited to continue working together and are here for you whenever you need us!

• Review fromScott L

  Date: 09/05/2024

  5 stars

  Scott L

  Date: 09/05/2024

  I have been working with Ecom Authority for a while now, and although we faced some significant challenges, I am happy to report that my ****** account has been reactivated and we are back in business. The road was not easy, but its important to note that none of these issues were the fault of Ecom Authoritythis was entirely on Amazons ******* one point, my Amazon store was deactivated, and I was facing charges from ****** even while the store was offline. Despite the challenges, *** and his team at Ecom Authority remained supportive and proactive. I was sending appeals every two days, and once the case finally reached a human at ******, the process moved quickly. Within two weeks, my store was back up and running.*** and his team provided all the necessary documentation, such as supply chain invoices and shipping documents, proving the authenticity of my inventory. They worked tirelessly to ensure that all requirements were met, despite Amazons slow and often confusing processes.Additionally, Ecom Authority has helped me set up a ******* store, so now I have two active e-commerce stores. Their team has been highly professional, transparent, and helpful throughout this entire journey. They always responded to my concerns and kept me updated, even when it seemed like nothing was moving forward.If youre looking for a company that will stand by you and go the extra mile to resolve any issues, Ecom Authority is the team for you. I am grateful for their hard work and dedication, and Im excited to continue growing my business with their support.Thanks to *** and the Ecom Authority team for not giving up and helping me get my store back online. This was a tough battle with ******, but with persistence and their expertise, we finally got the results.
  

  Ecom Authority

  Date: 09/06/2024

  Thank you so much for your kind words and for sharing your experience. We truly appreciate your trust in us during this challenging journey. Its been a pleasure working with you, and we're thrilled to see your Amazon account back up and running, as well as the successful launch of your ******* store. Your persistence and dedication played a huge role in getting things resolved, and were excited to continue supporting you as your business grows. We look forward to achieving even greater success together!
  
  
  

• Review fromNik M

  Date: 07/24/2024

  5 stars
  Excellent group to work with. I have started multiple stores and you end up interacting with many Ecom team members. All of them have been professional, knowledgable, and encouraging. They have done an excellent job streamlining the process to get things up and running, and also to keep things running smoothly. Strongly recommended.

• Review fromTrent B

  Date: 07/22/2024

  5 stars
  Ecom Authority has done exactly what they said and delivered. Looking forward to many more years of business with them.

• Review fromColin J

  Date: 07/02/2024

  5 stars

  Colin J

  Date: 07/02/2024

  Absolutely thrilled with the results from Ecomm Authority! Their expert management has transformed my Amazon store, boosting my daily sales to $3000. Their team's attention to detail, innovative strategies, and dedication to my business growth are unparalleled. From inventory management to marketing, they handle everything with precision and professionalism. Communication is always clear and timely, making the entire process seamless and stress-free. Highly recommend Ecomm Authority to anyone looking to take their Amazon business to the next level!
  

  Ecom Authority

  Date: 07/03/2024

  Thanks *****!
  We are constantly trying to improve and I am happy to see your growth! 

• Review fromKC N

  Date: 06/21/2024

  5 stars
  Count me a believer of ECOM Authority! I have been working with this company since September 2023. Lets be clear this is not a get rich quick scheme - its a legitimate company who strives to improve and grow with the ever-changing E-commerce industry. They have continually worked with me to address all my concerns and challenges and have proved to be a company that I can entrust my investment with. I have been impressed with how ECOM Authority has consistently worked to improve its infrastructure as well as their communication to their clients. Their customer service improved dramatically when they hired some key contributors - I was able to have strategy meetings to discuss the health of my store and come up with a plan to scale it. I would highly recommend ECOM Authority to other investors.