Gas Station
RaceTrac #553This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Gas Station.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 01/10/2023 At approximately 11:00 PM visiting Racetrack location listed in formal complaint as consumer visiting multiple locations as racetrack rewards I have been denied access to shop because employees is unprofessional closes down store entrance to customer/consumer due to there discretion compliance with Racetrack policy and procedures regarding customer advertising and marketing there unethical conduct with retail gas stations between the main highways state rd ********** Based on the on going experience and bias treatment employees create there own rules and procedures fabricate that system is down to which is unfair for the customer traveling to seek gas or other services that the gas station provides to consumers during advertising and marketing I do feel this totally unethical and not and Corporate policies and procedures as a consumer I would like to have the corporate office intervene in surveillance from January 10, 2023 at approximately 11 PM of the employees with the unethical treatment denying customers access to the retail location to purchase drinks, coffee gas, etc. based on the customer experience I would like to have corporate office intervene with the daily operations of the retail location to ensure the correct daily briefing as well as day to day operations is to company standards and protocol and compliance with the Better Business Bureau regulations
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.