Reviews

Review Details

• Review fromAna M

  Date: 03/11/2025

  5 stars
  Very efficient and most polite!***** and Terran were terrific. We appreciated all their work and attention.

• Review fromHeather B

  Date: 02/27/2025

  5 stars
  
  
  Mike and Quentin did an amazing job! Super personable and very hardworking! Highly recommend these two!!
  

• Review fromDavid P

  Date: 10/03/2024

  1 star
  I used this company to assist with a military move as I received short orders to relocate. They were not the cheapest nor most expensive but they assured me they were not brokers and have their own teams. One of their selling points was that other company's will charge more after inventory and they do not. I got hit with extra fees at delivery and extra costs when they did a second inventory (after deposit money was collected and just a couple of days before pickup). Another company was also used at delivery. Everything started positive with the company from initial conversations and inventory. Things changed a lot after that received my deposit and even worse when that got my pickup check, which they tried to collect before completion. Each payment was also a different method. The day you coordinate delivery is they day they will begin to source your delivery. I received my items about 4 days after what I asked them to deliver by and they did not provide updates. I just got a call from the driver when he was about 100 miles away. My job isn't necessarily the easiest to just not go to work on short notice.I had damaged, missing items, and furniture that is no longer usable. A majority of my military awards or transition gifts were severely damaged. Mostly expensive plagues that can have the glass replaced but at around $50 to $100 each (multiplied by 15 years of service). A couple of items that Soldiers signed as a farewell that I can not replace at all. Additionally, they damaged my neighbors mailbox (HOA President) and refused to call back, acknowledge, or replace it. The claims process is non existent. *** informed me to document and send to them. In which they move to another company that always finds a way to kick back the claim and makes you start from the beginning each time. The company charged me $13,500 for the move and about another $2500 in missing, damaged or destroyed items. I will make sure other military members do not use this company.

• Review fromRobert G

  Date: 10/02/2024

  1 star
  Should be 0 stars! Tried to triple rate a few days before the move, was late showing up, tried to increase bill again even after I had to get a U-Haul to haul half of my own stuff, then couldn't deliver when we were told, then showed up with no prior notification from the company on the only day we asked them not to, forcing us to cancel event plans, had no movers to help unload so we had to help unload our own stuff and the only reason I used a moving company is because I'm a disabled vet and recently reinjured my back. They made us pay before opening the door only to see that almost all of our stuff was destroyed, and it looked intentional as I have photos and videos to show. When I called to report this I was told "I don't have time for your shit" and hung up on. For the past several days I've called numerous times to be sent to voicemail, hung up on, and not have my calls returned. BUYERS BE ****!!!!!

• Review fromChristina C

  Date: 07/22/2024

  1 star
  Me and my disability husband whom was diagnosed with ALS he’s in a wheel chair and barely can move. It’s just me with no family here in Florida so had to hire a moving company hired safe ship which subcontracted this company they called me 3 days prior to scheduled move date. Up the charge by 12,000$ then was supposed to at my at a certain date carried a day late. Stayed till 2 am. When arriving they should had been able to put all my stuff on a 26 foot trailer but told me of couldn’t it would be an extra . Of course they said they couldn’t put the extra on the truck so charged me for 2 trucks. Upon arrival of our new home mysteriously all my stuff was on 1 truck?? Upon unpacking they have messed my bed up broken pictures missing step ladder I’m sure they are a few other things missing. Stoled 600$ out of my purse which my disability husband was supposed to be watching. While I was showing them where to place things. I have pictures of a lot of damaged stuff. Very disappointed and felt like we was taking advantage. Locks have been picked open and total removed from all our locked stuff screws stripped and can’t be fixed. Worst experience in my life I will never hire another moving company again FYI they raised the price 3 x during the process on us 3 days prior to our move. I had my back against the wall due to having Dr appointments in our new state for my husband and had to be here in time to make his Dr appointments. I save jewelry boxes but didn’t have no jewelry in them all them opens and torn guess they was looking for jewelry. So if you want robbed and taken advantage of hire them. They are scammers and this company is joke. I just pray God has mercy on them. I had to leave 1 star to write this review.
  
  

  Direct Relocation Services

  Date: 08/06/2024

  Dear *********,
  
  We are deeply sorry for the distressing experience youve described. Please know we take your concerns seriously. 
  
  To address your issues, we will investigate the price increases, delays, and damage to your belongings immediately. We are particularly concerned about the theft allegations and will conduct a thorough review.
  
  Please contact us directly at ********** with any additional details or evidence so we can work towards a resolution.
  
  Sincerely,  
  ***********************

• Review fromJoann M

  Date: 07/21/2024

  1 star
  The absolute worst moving Company there is! They do not honor their signed contract. Always finding ways to increase your cost because they have your goods and furniture as hostage. Rude and over bearing. Given instructions before hand on delivery issue and did nothing to try to take care of the issue. It is there way or no way . Customer is a joke. Has absolutely no authority to correct anything and you will never get to speak to anyone who does. Working with Safe Ship Movie broker they are *****************
  

  Direct Relocation Services

  Date: 08/06/2024

  Dear *****,
  
  We are truly sorry to hear about your recent experience and the difficulties youve encountered. We take pride in our commitment to customer satisfaction, and its clear we fell short in this instance.
  
  To address your concerns effectively, we need more details about your contract and the specific issues you faced. Please provide any relevant information or documentation related to your move, so we can investigate the matter thoroughly.
  
  Were committed to resolving this issue and ensuring that such experiences are not repeated. Your feedback is invaluable to us, and we want to make things right.
  
  Thank you for bringing this to our attention.
  
  Sincerely,  
  ***********************

• Review fromIsaac S

  Date: 07/11/2024

  1 star
  About 5 years ago I used Direct Relocation Services. They were the worst of the worst. I do NOT recommend them. Here are six reasons why:FIRST: When DRS delivered my stuff to my storage unit they lost two antique chairs that was part of a kitchen table set. They also lost a hand crafted desk chair with arms.SECOND: When DRS delivered my stuff to my storage unit, they left all the tarps and blankets wrapped around eight or nine pieces of furniture. They said those blankets would "protect the furniture" for the future, when I would inevitably have to move those furniture pieces again. It was only recently that I discovered the real reason they left the tarps on my furniture.....it was to hide the damage to broken tables, table legs, missing roller casters, antique wooden shoe shine boxes, etc. And those are only the things that I know about because I recently unwrapped them. THIRD: Initially, when it was easy to see that three chairs were missing, I called the owner of the company, that ducked my calls for months. I could hear through the phone, the owner whispering "is it that customer again? Tell him I'm not here." That was really crappy customer service.Fourth: I purchased ********************** insurance in advance, just in case I would have to file a claim. Then after a very long lengthy process of filing a claim with the movers, insurance, I finally received a $225 pay out. And because of the hassle with DRS, I just signed the form, to just take the money, and say the h*** with it.FIFTH: There is nothing worse, than the owner of a company, ignoring a customer until the customer finally gives up trying to fix a bad situation. I get it.....I'm a reasonable person....furniture gets lost, things get damaged....but the owner of DRS, was hiding from me, ducking my calls, and simply hoped I would "go away." And DRS was successful too.SIXTH: DRS used to be located in *******, ** and now their office are now in *****, **. (just FYI).Avoid this company.
  

  Direct Relocation Services

  Date: 08/06/2024

  Dear *****,
  
  Thank you for sharing your detailed feedback regarding your experience with Direct Relocation Services (DRS). We genuinely regret to hear about the issues you faced and appreciate the opportunity to address them.
  
  1. **Lost Items**: We are deeply sorry to learn about the loss of your antique chairs and handcrafted desk chair. This is unacceptable, and we would like to investigate this matter further. If you have any documentation or photos related to these items, please provide them so we can review the situation thoroughly.
  
  2. **Damage and Protection**: It is concerning to hear about the damage to your furniture and the use of tarps and blankets in a way that obscured the issues. This is not the level of service we strive to provide. Please let us know the extent of the damage, and we will look into how we can make amends.
  
  3. ********************* We are very sorry to hear about your experience with our customer service. Ignoring customer concerns is unacceptable, and we will address this issue internally to prevent it from happening in the future.
  
  4. **Insurance Claim**: We understand that dealing with insurance claims can be frustrating. If you believe the payout was inadequate, we are willing to review the claim process and see if there are additional steps we can take to address your concerns.
  
  5. **Owner's Response**: We regret that you felt abandoned and ignored by our company. This is not reflective of our values, and we are taking steps to ensure better communication and accountability.
  
  6. **Office Relocation**: Thank you for the update regarding our office location. We are committed to improving our services regardless of our location.
  
  We are committed to addressing these issues and improving our services. Please contact us directly at ********** so we can discuss a resolution and address any remaining concerns.
  
  Thank you for bringing these matters to our attention.
  
  Sincerely,  
  ***********************
  Direct Relocation Services

• Review fromSusan V

  Date: 05/13/2024

  5 stars
  My experience with a move from an apartment to a storage unit with Direct Relocation was beyond easy from start to finish. ***** responded immediately every time I had a question. ****** and ****** were so efficient and personable during the move. I will definitely be using them to take the stuff out of storage and back into a new apartment. I highly recommend them!
  

  Direct Relocation Services

  Date: 05/15/2024

  We appreciate your business and are delighted to receive your 5-star review *****. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.
  

  Direct Relocation Services

  Date: 08/06/2024

  Dear *****,
  
  Thank you so much for your kind words and positive feedback! Were thrilled to hear that your move was smooth and that *****, Jacson, and ****** provided you with efficient and personable service. 
  
  Its wonderful to know that you plan to use our services again for your next move. We look forward to assisting you with the transition from storage to your new apartment.
  
  Thank you for recommending us and for choosing Direct Relocation Services!
  
  Best regards,
  
  ***********************
  Direct Relocation Services

• Review fromBobby D

  Date: 03/22/2024

  5 stars
  They didn't just move our furniture; they also put it together in our new home. It saved us a lot of time and work!
  

  Direct Relocation Services

  Date: 04/25/2024

  We appreciate your business and are delighted to receive your 5-star review *****. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.
  

  Direct Relocation Services

  Date: 08/06/2024

  Dear *****,
  
  Thank you for your fantastic review! Were delighted to hear that our team not only moved your furniture but also helped set it up in your new home. Its great to know that this extra effort saved you time and made your move easier.
  
  If you need any further assistance in the future, please dont hesitate to reach out. Were here to help!
  
  Best regards,
  
  *****************;
  Direct Relocation Services
  

  Direct Relocation Services

  Date: 08/06/2024

  Dear *****,
  
  Thank you for your fantastic review! Were delighted to hear that our team not only moved your furniture but also helped set it up in your new home. Its great to know that this extra effort saved you time and made your move easier.
  
  If you need any further assistance in the future, please dont hesitate to reach out. Were here to help!
  
  Best regards,
  
  *****************;
  Direct Relocation Services

• Review fromDrew S

  Date: 02/21/2024

  5 stars
  The movers were the ones who made moving fun. Furthermore, the staff members have been incredibly nice in addition to being very skilled.
  

  Direct Relocation Services

  Date: 02/22/2024

  We appreciate your business and are delighted to receive your 5-star review. Our professional team is dedicated to providing high-quality services to each of our customers, and its great to hear that we met your expectations.