ComplaintsforWorldwide Getaways

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In January 2023, I was approached by Travel World Getaways to purchase travel at a low rate if paid in full in advance that never expires. When it came time for me to reserve my vacation stay (5 months later - June), I was given a number that actually directed me to ATA Travel whose supervisor, ************************* stated that I purchased access to discounts for travel. This person at ATA Travel is extremely rude as well as aggressive and would not listen to me when I told her I had proof of what I had purchased from Travel World Getaways. She said there was no one else I could talk to about getting an appropriate resolution, so I requested my money back as I was lied to & this was an apparent scam by companies who are working together to make me believe I was purchasing hotel stays in advance. ************************* angrily declined my request for a full refund, stated I had 30 days to review the document from Travel World Getaway to ascertain a refund, & railroaded the conversation by yelling that I had no choice but to use the travel certificates she sent me which directed me to a link of another organization named Dream Vacations which requires the perspective traveler to pay even more money to make each one week reservation with them.The document given to me by Travel World Getaways explicitly states I paid in full for the resort stays NOT access to discounts. It also does not state anything about a 30-day review period. In fact, the receipt specifically states there were no expiration dates pertaining to this purchase. I tried to email the only contact information to Travel World Getaway to ascertain a refund to me in full, but no response was received. The only phone number listed on the receipt sent me directly back to ATA Travel.I did not receive the product/service I paid for. I was scammed by both Travel World Getaways/ATA Travel/Dream Vacations (*************************). The only solution is a full refund. Fraud is a federal offense & will be reported to the ****

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In January 2023, I was approached by Travel World Getaways to purchase travel at a low rate if paid in full in advance that does not expire. When it came time for me to reserve my vacation stay (5 months later - June), I was given a number that actually directed me to ATA Travel whose supervisor, ************************* stated I purchased access to discounts for travel. This person at ATA Travel is extremely rude & aggressive. She would not listen to me when I told her I had proof of what I had purchased from Travel World Getaways. She said there was no one else I could talk to about getting an appropriate resolution, so I requested my money back as I was lied to and scammed by companies who are working together to make me believe I was purchasing hotel stays in advance. ************************* angrily declined my request for a full refund, stated I had 30 days to review the document from Travel World Getaway to ascertain a refund, and railroaded the conversation by yelling I had no choice but to use the travel certificates she sent me which directed me via link to another organization named Dream Vacations which requires the perspective traveler to pay even more money to make each one week reservation with them.The document given to me by Travel World Getaway explicitly states I paid in full for the resort stays NOT access to discounts. It also does not state anything about a 30-day review period. In fact, the receipt specifically states there were no expiration dates pertaining to this purchase. I tried to email the only contact information to Travel World Getaways to ascertain a refund in full, but no response was received. The only phone number listed on the receipt sent me directly back to ATA Travel. Bottom line, I did not receive the product/service I paid for. I was scammed by Travel World Getaways/ ATA Travel/ Dream Vacations (*************************) and they committed legitimate fraud. The only resolution is a full refund. The *** will also be notified of this fraud.

  Business response

  06/21/2023

  ATA Travel Services did not sell this customer any ********************** package. We do not sell anything. We only handle the customer service for ********************. His complaint should be with Travel World Getaways, not ATA Travel Services. We will contact Travel World and have them refund this customer ASAP. We apologize that he was not told that the package is an access to discounted weeks but again, ATA was not the ones who he purchased the package from. We will make sure that Travel World gives him a full refund immediately.

• Initial Complaint

  01/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ** BUYER BEWARE** I received a phone call from Travel World Getaways. It started as any sales call with me being dismissive and letting them know I'm not interested. They went further describing the vacations as something I can use anytime, transfer as gifts with nothing more to pay. I listened and what I ended up buying from Travel World Getaways was (4) week long trips to various resorts, a trip to an all inclusive resort in ****** and a cruise, all for ****** and with NOTHING MORE TO PAY. I asked several times. "so if I gift this to my daughters, they won't have to pay anything else?" They told me repeatedly "no, they won't" "no additional costs" Fast forward to today where I'm trying to book one of these for my daughters. I had to dig up the Order ID and receipt as well as the phone number. I called, they sent the code and turns out it's NOT free or NOT no additional costs, it's a discount program. So they lied, I made sales people repeat themselves over and over and they continued to tell me that my purchase would give me all these trips at "NO ADDITIONAL COST" I'm even willing to forgive the fact (because I travel a lot) that the resort fees are not included. But this is not that, this is a discount program where I would pay $329.00 PLUS taxes and resort fees. They misrepresented this product and are unwilling to refund my money. I was lied to. *** BUYER BEWARE *** they are not honest sales people and should NOT be allowed to sell these products. I want a refund because if they told me what the product actually was, I wouldn't have purchased. I think they know that and that's why they sell the way they do and the receipts read the way they do because they have a 30 day return policy so unless you try to book within 30 days you won't discover the lie.I had to do more research because BBB rejected my 1st complaint because the names didn't match up. on my portal they go by travel world getaways but they also have another name of "worldwide getaways"

• Initial Complaint

  10/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This started on 5/12/21, a *********************** called to consolidate all my vacations I had purchased over the years, which totaled 35. Worldwide Getaways was going to maket them and then pay me what the individual paid for the vacation. Originally, it cost $1,000. to do this (stated in the 6/25/21 email). Then ***** would call and say that to complete the process it would be another $3,999. There was consolidation, marketing, and liquidation. The final payment was on 12/10/21 for $3,999. I had paid a total of $11,9997.00 ( state in the 12/10/21 email) and another $8,000 for a full inclusive Mediterrean cruise and airline tickets for 12 people, which wasn't booked because of the pandemic. When I was ready to book I was told someone would call me, but no one did.Next, I was told because of the pandemic no one could travel, be patient. Finally in June, 2022, I told **** (who was working my case ************) I wanted a refund and he said give him until the end of August. Then he would see about getting my money back. Nothing happened. I tried the number on the credit card bills and was told they don't consolidate vacations, sell airline tickets, or cruises to the Mediterrean. I have never received any money back and have not gotten a refund.I have included the emails from *********************** explaining how it was to work, the money I would get, how I would keep 8 of the trips and they would market and sell 27 trips and cruises. None of this has happened. When I do call I unusally get an answering machine. I believe this whole operation is a scam. When I called the number on the credit cards *************) they used my name and phone number ************ to find my account. Then they said it was over a year, so they can't help me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩