Complaints

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a set of rings from them, and the diamonds started to fall out so when I approach the business to ask them to fix it, they told me nothing was wrong. I then took the jewelry to another jewelry store to make sure that it was real, and I was told that it was worth two dollars. I paid at least *** *or these pieces together I was told that the silver was real, but that all diamonds were glass and not diamonds. The company told me that it is their policy to scam people I ask them directly is it your policy to scam and he said it’s our company policy they refused to refund me my money

  Business response

  10/18/2023

  Please note a reply was already submitted on Oct 11, 2023 via email. Please see attached copy of an email (sent via email in reference to the first notice) reply to BBB. Thank you.
  
  
  

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/29/23 I had a discussion with ** and after taking out the time to fully understand the layaway process and terms explained to me by **, I put $100 down on 2 10k yellow gold bangle bracelets. My intention was initially to get only one but he claimed it would be better to get 2 at a discounted price. I went back 2 Saturdays later with my receipt and wearing a new bangle bracelet I found in the meantime which was comparable but SIGNIFICANTLY less in price. I told ** I understand the receipt says no refunds. I told him I only want store credit and would apply it towards a pair of earrings in his store. Needless to say I walked away with nothing and this is why I am filing a complaint. ** told me to come back in a week and he would consult his jeweler. I have read the reviews on the conduct, activity and fake and/or poor quality of the jewelry in the store. Having read the reviews and the repeated mentions of how a resolution is never reached I am looking for resources outside the walls of Royal Jewelers in anticipation of my upcoming conversation with ** when I return this coming Saturday 5/26/23. Although the reviews have left me skeptical about the quality and authenticity of the jewelry I am willing to honor the words "no refunds" on the receipt. Therefore I still seek the resolution of applying the $100 towards the earrings as I stated earlier.

  Business response

  05/30/2023

  Thank you for contacting us regarding this matter. 

  For your information the matter has been successfully resolved. 

  This customer is one of our old good customers.

   

  Thank you,

   

  Royal Jewelers 

  Customer response

  05/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They made things right via a satisfactory resolution. I can respect their efforts and as a result I highly recommend Royal Jewelers!!!

  Regards,

  ******** ******

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩