Business ProfileforTrajector Medical

According to information in BBB files, Trajector Medical has a pattern of complaint alleging contract and billing/refund issues.

Specifically, consumers state they work with Trajector Medical for assistance in submitting their claims with the VA. They are told they would help advocate for the consumer in helping with their disability claims. Trajector Medical then only files the paperwork but the consumers state they do the rest of the work. Consumers are then sent a bill months later for thousand's of dollars. 

On April 18th 2024 BBB contacted Trajector Medical to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint.

On May 2nd, 2024, Trajector Medical responded with the following information as a means to eliminate the pattern of complaint:

Thank you for bringing this matter to our attention. We appreciate the feedback provided by your 
organization and the opportunity to address this matter. At Trajector Medical, our clients’ satisfaction is a 
top priority for us. 

We assist our clients in the development of medical evidence. We do not assist in the preparation, 
presentation, or prosecution of any claim, and we are not a law firm nor VA-accredited agents; this is 
emphasized in the agreement that each of our clients sign. We do not represent veterans or have access to 
Veterans’ military or medical records unless provided to us by them. Veterans may use the evidence 
package we develop to support any claims they choose to file with the VA, and for any other matter for 
which they may need medical evidence. 

Our fee is calculated based on the tangible results we provide to our clients. We charge five times the 
monthly increase in benefits a client receives as an outcome of a successful VA disability claim supported 
by the medical evidence that we provided. This model ensures that our remuneration is aligned with the 
benefits we bring to our clients, and our fees are only applicable when there is a demonstrable increase in 
their monthly benefits. We have helped tens of thousands of satisfied veteran clients by developing medical 
evidence in support of the benefits for which they are medically, legally, and ethically qualified. 

Because we do not represent clients before the VA, we lack the ability to confirm if and how the VA 
considered the medical evidence we developed for a client of Trajector Medical. Our business model, 
therefore, depends entirely on the Veteran’s promise to provide us with award letters and other 
documentation to validate whether our evidence contributed to their increased rating. This promise to 
provide us with their VA award letter is part of our service agreement signed by every Trajector Medical 
client.

Unfortunately, not all of our clients provide their VA decision letters after receiving an increase in monthly 
compensation as promised. We make multiple attempts to collect documentation before developing an 
invoice. If the veteran does not provide the requested documentation, this can increase the likelihood of a 
billing error. Once provided with the VA decision, any increase in compensation that is not a result of our 
medical evidence development services will not result in a consulting fee. At this point, any amount that 
was inappropriately invoiced will be immediately removed. For any client disputing an invoice who 
provides their VA decision letter as promised in their service agreement a detailed audit is performed by 
our highly trained staff. We do not bill for compensation increases that are not a direct result of the medical 
evidence that we provide. The accuracy of our billing depends on our clients complying with the terms of 
our service agreement which requires the provision of VA decision letters after our medical evidence packet 
is provided to them.

We value the opportunity to address this matter and the Better Business Bureau for bringing this to our 
attention. We strive to ensure that every client's experience with Trajector Medical exceeds their 
expectations.

This aspect of the Business Profile will be updated once additional information becomes available.