ComplaintsforTrajector Medical

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Trajector continues to call and leave voicemails after numerous emails requesting they only contact me via email so I have it documented. I also cannot understand the accent of those calling, another reason I want communications emailed. Trajector sent me an invoice for services they did not render. I have hired a lawyer to handle all VA appeals that were all rejected when submitted by Trajector. They sent me an invoice for one appeal that was approved but the appeal paperwork was submitted by my lawyer. I am simply asking my account be closed and not to be further contacted by Trajector.

  Business response

  07/30/2024

  Dear ************************,
  
  We are genuinely sorry to learn of your dissatisfaction with our services, which led to your complaint with the Better Business Bureau (BBB). We apologize for any frustration caused by the invoice we issued. However, we believe the services provided resulted in an increase in your benefits.
  
  Recognizing the importance of clear communication, our escalations team reached out to you to discuss the matter and work towards a resolution. According to our records, they successfully contacted you to address your concerns. Despite these efforts, it appears a satisfactory resolution was not achieved. While they were able to respond to your inquiries, we regret that you remain unsatisfied.
  
  Following these discussions, we have documented all details in your account. Despite firmly believing in the validity of the invoice, due to a lack of evidence to the contrary, we have decided to update your invoice and proceed with closing your account in our systems. We have determined that continuing our relationship would not be productive. For your records, we have issued a closing letter. You will not receive further communications from us.
  
  Respectfully,
  
  Trajector Medical

  Customer response

  07/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *******************************

   

• Initial Complaint

  07/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I first reached out to Trajector for help in increasing my disability rating. In my initial conversations while they were selling me on their services they were helpful and reassuring about everything they would do to help me through the process. NOTHING they said was true all they did was copy and paste from my medical records and thats where their help ended. My battle ***** was non existent I tried multiple times to reach out for help with my upcoming appointments with no response! I heard nothing from them until the time came where they wanted payment. At first they sent me a completely fraudulent bill for ********* after multiple conversations with different people they finally changed the bill amount. I am writing this today because I dont believe this company deserves the payment they are asking for because they did nothing they said they were going to do and never even responded when I reached out. They need to be held accountable to complete the work they promise. I have spoke to trajector multiple times a week requesting to speak to a supervisor about this bill and still have not received a call back from management only calls requesting payment. Stay away from this company they obviously take advantage of veterans.

  Business response

  07/23/2024

  Dear ************,
  
  We regret to learn that you are dissatisfied with our services, leading to the filing of a complaint with the Better Business Bureau (BBB). We apologize for any inconvenience or frustration you have experienced, particularly regarding the invoice we issued for the services provided during your time with us.
  
  Effective communication is crucial to us, and our escalations team reached out to you in an effort to address your concerns. According to our records, while there were discussions aimed at finding a resolution, it is unfortunate that a satisfactory conclusion was not reached. We sincerely apologize that our efforts did not meet your expectations.
  
  Following these discussions, we have taken several steps to address your concerns:
  1. We have thoroughly updated your account with the details of all interactions with our team.
  2. Your invoice and account have been revised and processed for closure in our systems.
  3. A closing letter has been issued to you for your records.
  
  
  Respectfully,
  Trajector Medical
  

• Initial Complaint

  07/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I requested services from Trajector Medical in regards to filing a claim with the VA back in April 2022. Trajector was taking an unusual high amount of time, along with requesting unnecessary documentation, they did finally send me a document stating that I could use that in connection to my claim; however, they could not provide disability benefits questionnaire with a medical opinion to support my claim. I then asked them to cancel their services. I then went on to a private physician who was able to provide me with a Nexxus medical opinion that was needed for service connection and submitted that evidence to the ********** of ******* Affairs and was awarded service-connected. I then started receiving emails stating that I owe money to Trajector in the amount of $1,381.08. I have called to dispute this bill, and was asked to provide my rating decision, which was done, and was told on several occasions that my account would be sent to the escalation department so that the bill would be canceled and that I would owe nothing, and I still have not received any correspondence from an escalation department. I am requesting that they stop sending me any additional correspondence and delete the invoice of $1,381.08 as ultimately the information they provided did not aid in me obtaining a service connection. I ended up going to a neurologist who was able to assist with that, who i paid for. Requesting that they have on their record that I owe $0.00 and some written correspondence from them stating that I owe them $0.00.

  Business response

  07/31/2024

  Dear Mrs./********************,

   

  We are genuinely sorry to learn of your dissatisfaction with our services, which has led you to file a complaint with the Better Business Bureau (BBB). We regret any inconvenience or frustration this situation may have caused, particularly regarding the invoice we issued for the services we believed we provided during your time with us.

   

  Understanding that effective communication is essential, we promptly had our escalations team reach out to you. According to our records, they successfully made contact to discuss the issues at hand and to work towards a satisfactory resolution. Despite their efforts, it appears that a satisfactory outcome was not achieved. We regret that, despite these discussions, you remained unsatisfied with the resolution provided.

   

  Following our conversation, we have taken several actions to address your concerns. We have updated your account with the details of all discussions that have transpired with our team. Additionally, we have revised your invoice and account information accordingly, and have initiated the necessary steps to close out your account in our systems.

   

  We sincerely apologize for any inconvenience you have experienced and appreciate your patience as we worked to resolve this matter. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us.

   

  Respectfully,

  Trajector Medical

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Trajectory Medical contacted me about increasing my VA Disability Rating he told me they would do all the legwork. I wouldnt have to do anything but pay him five times what my increase my disability would be they did not tell me this as far as me having to go to the doctors and do all the work until Im already signed an E sign and asked if they would release me from my contract. They said they could not do that they prayed upon me and they pray upon other people collect money for doing absolutely nothing. All I want is out. I dont want nothing to do with them, but they wont let me go. Its like theyre holding me prisoner that youre not they are shady and dont care about you take advantage of veterans for the money all the money

  Customer response

  07/09/2024

  Trajectory Medical canceled the submission of my VA claim successfully. I have no beef with them anymore, but will never use them again. Thank you ***************************.
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I started working with Trajector Medical in September of 2023 to help increase my VA disability rating. My understanding was that they would assist me with filing my claim with the VA, and would then advise me prior to any medical appointments to help ensure that I was receiving appropriate compensation. I spent 30 minutes on the phone with a representative from Trajector to list everything that I was planning on filing with the VA, and then filed the claim myself. After filing, I began reading many negative reviews about Trajector and started to regret my decision to work with them. On 3 January, 2023 I sent an email formally requesting a termination of my contract, as I did not wish to accrue any additional charges. At this time, the only service they had rendered was the 30-minute phone call. I had not yet seen any medical providers. I know that Trajector received this request because they ceased all communication with me, and I believed that I had been released from my contract. That was until months later when I received a bill. My efforts to communicate and resolve the issue with Trajector have gone largely ignored. Specifically, the part about them charging me for services that they did NOT provide. I feel like I am being taken advantage of. I would like my contract closed immediately, and any remaining balance reduced to $0.00, with a LARGE sum already paid considered compensation for the 30-minute phone call. If this company truly cares about Veterans, they should not be taking advantage of them.

  Business response

  07/23/2024

  Dear **************,
  
  I hope this message finds you well. We are truly sorry to hear that you were dissatisfied with our services. It is always our goal to provide the highest level of customer satisfaction, and we deeply regret any negative feelings or inconvenience you experienced, particularly concerning your recent invoice. We understand that this situation led you to file a complaint with the Better Business Bureau (BBB), and for that, we sincerely apologize.
  
  Recognizing that effective communication is crucial, we had our escalations team promptly reach out to you. According to our records, they successfully contacted you to discuss the issues at hand and worked diligently towards a resolution. We greatly appreciate your professionalism and the opportunity you provided us to address and rectify the concerns you raised.
  
  Following our discussions, we have updated your account to reflect the details of our conversations. Additionally, I am pleased to inform you that we have processed your account for closeout, as the invoice issue has been resolved and there are no outstanding charges. A closing letter has been sent to you for your records.
  
  Respectfully,
  Trajector Medical
  

  
  

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My experience with Trajector Medical is like many here who have filed previous complaints. I started the process with them early last year and after submitting my initial claim, I was denied for everything. I talked to the Trajector team and sent in the decision letters and got no responses even after emailing them multiple times about my case. I then submitted an email to them cancelling my continued partnership with them after speaking to the VA ****** and finding out that their services are illegitimate and against the law. The VA told me to send them an email cancelling service and to cut all contact with this company. They also recommended I work with a local VSO which I did. And now Trajector keeps calling and emailing me to try and collect payment. I have spoken to the VA about this and somehow they have been calling in place of me and illegally requesting updates on my decision letters. This company is a fraud and others should please stay away. This company is NOT ACCREDITED therefore illegal for them to ask for money from us.38 CFR ****** (b) (1) says:No individual may assist claimants in the preparation, presentation, and prosecution of claims for VA benefits as an agent or attorney unless he or she has first been accredited by VA for such purpose.38 CFR ****** (b) says:Only accredited agents and attorneys may receive fees from claimants or appellants for their services provided in connection with representation. Recognized organizations (including their accredited representatives when acting as such) and individuals recognized under ****** of this part are not permitted to receive fees. An agent or attorney who may also be an accredited representative of a recognized organization may not receive such fees unless he or she has been properly designated as an agent or attorney in accordance with ****** of this part in his or her individual capacity as an accredited agent or attorney.

  Customer response

  07/11/2024

  After submitting my initial complaint Trajector called and emailed me again regarding this complaint instead of resolving the issue through BBB. They called the VA again for information regarding my claims even though I sent multiple emails telling them to cut all ties and end service months ago. This company is a disgrace and should be taken to the authorities for what they do. I had to get an outside provider evaluation and Trajector never sent them my medical documents. I had to send them everything and then afterwards while developing my report the outside provider still needed trajector for more information and they never provided it. Outside provider finally decided to send me the report regardless of the failure from Trajector to assists in the process. 

  Business response

  07/15/2024

  Dear ****************,
  
  We are sorry to hear that you are dissatisfied with our services. We regret any negative feelings regarding your experience with us, which *** have led you to file a complaint with the BBB. We apologize for any misunderstandings that *** have occurred with your account and the invoice we issued for services rendered.
  
  As you *** be aware, Trajector Medical is not accredited with the VA, and the rules and regulations governing legal services or similar services mentioned in 38 C.F.R do not apply to us. We are not a legal service, do not represent you, and do not submit claims to the VA on your behalf. We are not affiliated with the VA nor communicate with them in any capacity. This information is clearly outlined in the agreement you read, acknowledged, and signed before any services were rendered and any increases awarded for your VA claims, which also includes our fee structure. We are able to charge for our services without violating 38 C.F.R or similar laws.
  
  Regrettably, you have been uncooperative and non-compliant with our Escalations Team. At this time, due to the unresolved dispute over your invoice, your account will remain active with our finance/invoicing team. Should you wish to resolve this matter amicably, please reach out to us.
  
  Respectfully,
  Trajector Medical

  Customer response

  07/16/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21880314

  I am rejecting this response because:

  I have spoken with your escalations team and again they do not listen to the facts that Trajector did not provide services beyond the initial call and claim. Once I was denied everything I was on my own from there, having to reach out to outside medical providers, and using a local VSO. Now you guys are trying to take credit for services not rednered by your company. I will not accept this.

  Regards,

  ***********************

  Business response

  07/25/2024

  Dear ****************,
  
  Because we do not represent clients before the VA, we lack the ability to confirm if and how the VA considered the medical evidence we developed for a client of Trajector Medical. Our business model, therefore, depends entirely on the Veterans promise to provide us with award letters and other documentation to validate whether our evidence contributed to their increased rating. You acknowledged and accepted this obligation when you signed your agreement with us.
  
  We deeply value our relationship with our clients and always strive to ensure fairness and satisfaction while assisting in the development of medical evidence. As a demonstration of our commitment to addressing your concerns, we are more than willing to consider adjusting or canceling your outstanding Invoice. However, in order to proceed with this, we kindly request that you provide us with your most current Rating Decision Letter (***). If the *** does not show that our evidence was used in awarding your increase, we will cancel the invoice accordingly.
  
  It was a pleasure to have been a part of your journey to increasing your rating; made even more gratifying by the fact that this is typically a lifelong increase. We value the trust that our clients place in us and remain committed to transparent, ethical, and professional assistance in the development of medical evidence. We look forward to hearing from you soon to reach an amicable resolution.
  
  respectfully,
  Trajector Medical

  Customer response

  07/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21880314

  I am rejecting this response because:

  As stated previously, after speaking with my local VSO about this matter I was informed that I am not required to send anyone my information regarding my disability. With their recommendation to submit a complaint on BBB I have moved forward with this process and you guys are still asking for my information. I submitted a cancellation request with you guys through email months ago. Again I reject your response based on the recommendation from the VA and my VSO.

  Regards,

  ***********************

  Business response

  07/30/2024

  Dear ****************,
  
  We would like to reiterate our position and clarify our procedures, as there seems to be some misunderstanding. Our organization does not represent clients before the VA, and as such, we do not have the capability to verify if and how the VA considers the medical evidence we develop for our clients. Our business model relies entirely on the veterans commitment to provide us with award letters and other relevant documentation. This allows us to determine whether our evidence contributed to an increased rating. When you signed your agreement with us, you acknowledged and accepted this responsibility. The advice from the VA or your Veterans ********************* to withhold the information we requested does not alter our agreement.
  
  We value our relationship with our clients and are dedicated to ensuring fairness and satisfaction while assisting in the development of medical evidence. In an effort to address your concerns, we are open to discussing the adjustment or cancellation of your outstanding invoice. To proceed, we kindly request that you provide us with your most current Rating Decision Letter (***). If the *** indicates that our evidence was not used in awarding your increase, we will cancel the invoice accordingly.
  
  Until we receive the requested documentation, your account will remain active with our finance team, who will continue to communicate with you regarding the outstanding invoice for the services we provided.
  
  Respectfully,
  Trajector Medical
  

  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a client of Strategic Veteran/Vet ******************************* from 2019 to 2023. They helped me eventually achieve a 70% compensation rating (at great expense), though they failed to pursue claims that not only impact me on a daily basis but things included in my original claim dated 12/14/17; I stated almost every time I spoke to a battle **************************** representative that I wanted to continue moving forward with achieving these Service Connected claims, or at least continue the claim (so that it would be covered under the initial claim date). They refused to address my wishes and instead pressed on with unauthorized claims which had the potential to threaten my livelihood. I finally fired them in February 2024 after I beecame aware of their numerous and unauthorized attempts at filing a PTSD claim in my name, despite initial, specific instruction to them (my initial stipulation granting them authorization to move forward with their services as long as PTSD was NEVER mentioned or attempted to be claimed), yet they continued to press the matter despite never having my authorization. Due to their inaction and not following my wants/demands, I estimate that it also cost me at least $12,000 in VA benefits and back-pay (for things that were in my initial claim from 2017 but they let lapse until 2022).

  Business response

  07/11/2024

  Dear *****,
  
  We are sorry to hear that you are dissatisfied with our services. We regret any negative feelings resulting from your experience with us, which may have led to your complaint with the Better Business Bureau. We apologize for any misunderstandings with your assigned team and our ability to address your concerns.
  
  Regarding your claims, please note that we neither have the ability nor the authorization to file claims on your behalf. We are not a legal service, do not represent you, and do not submit claims to the VA. Additionally, we are not affiliated with the VA and do not communicate with them in any capacity. This information is clearly outlined in the agreement that you reviewed, acknowledged, and signed before any services were rendered or claims were issued to you. We regret that the VA's decision to deny your claims may have led you to believe that we caused you to miss out on potential benefits. We cannot guarantee positive outcomes or influence the VA's decisions in any way.
  
  We have confirmed that your account was closed in our systems as of March. Consequently, we are unable to assist you further as you are no longer a client with us. Please accept our sincere apologies for any negative feelings you have experienced.
  
  Respectfully,
  Trajector Medical

  Customer response

  07/17/2024

  I was a client of Strategic Veteran/Vet Comp & Pen/Trajector Medical
  from 2019 to 2023. They helped me eventually achieve a 70% compensation
  rating (at great expense), though they failed to pursue claims that not
  only impact me on a daily basis but things included in my original
  claim dated 12/14/17; I stated almost every time I spoke to a battle
  buddy/Trajector representative that I wanted to continue moving forward
  with achieving these Service Connected claims, or at least continue the
  claim (so that it would be covered under the initial claim date). They
  refused to address my wishes and instead pressed on with unauthorized
  claims which had the potential to threaten my livelihood.
  
  I finally fired them in February 2024 after I became aware of their
  numerous and unauthorized attempts at filing a PTSD claim in my name,
  despite initial, specific instruction to them (my initial stipulation
  granting them authorization to move forward with their services as long
  as PTSD was NEVER mentioned or attempted to be claimed), yet they
  continued to press the matter despite never having my authorization. Due
  to their inaction and not following my wants/demands, I estimate that
  it also cost me at least $12,000 in VA benefits and back-pay (for things
  that were in my initial claim from 2017 but they let lapse until 2022).

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company represents itself as an entity that guides and supports you throughout the process of Filing for VA benefits. What ACTUALLY occurs, is that they have someone ask you what you want to file for, then simply send you the information that you give them back to you, so that you can file yourself. At that point, they provide no service to you whatsoever, other than frequent phone calls to remind you to send you the outcome so that they can bill you. At no point during the 14 months that I was waiting for my case to get settled, did they provide any support. they do not set up appointments. they do not contact the VA on your behalf. they literally provide nothing except for making a list for you to send to the **. This company does not provide any tangible assistance. All medical information used to evolve your case comes from the VA itself, after YOU file your claim. They are very misleading, preying on people just trying to get some help in their lives. trying to charge someone multiple thousands of dollars, simply for filling out a questionnaire, and then having them do every other aspect of the process, should absolutely fall into the criminal category. Places like this should be shut down, as it simply exists to siphon money from vulnerable people who sign on in the hope that they are getting an advocate that never materializes.

  Business response

  07/10/2024

  Dear ******************,
  
  We regret to hear of your dissatisfaction with our services and the support you received. We understand your frustration regarding the invoice you disagree with, and we apologize for any confusion or perceived injustice related to your agreement with us.
  
  We genuinely wished to resolve your dispute and address your account concerns, but unfortunately, we were unable to reach a satisfactory resolution despite our numerous attempts. Your lack of cooperation and refusal to accept our offers or resolutions, despite willingly signing up for our services, has made this process challenging. All fees and terms were clearly outlined in the agreement you read, acknowledged, and signed before any services were rendered, which have ultimately led to the increased benefits you now receive.
  
  Given the ongoing invoice issue and the absence of any documentation from you proving the invoice to be invalid, your account remains active with our finance team. We remain open to discussing these matters further and working towards a peaceful resolution. Should you wish to engage in a constructive dialogue, please contact us at your earliest convenience.
  
  Respectfully,
  Trajector Medical

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are taking advantage of Veterans. They promised to give a dedicated team to help you yet every time they called it was someone new I have never spoken too. Even then I could not understand a single one of them because they hired a third party company overseas to handle these calls. I spent hours online filling out everything they asked for, then another hour or so on the phone. All they did was copy and paste it to the document, have me go over it all again and then I submitted the paperwork. They did nothing to help me, it was me who did all of the work. Why do they deserve over $6,100 for doing less than 20% of the work? I have tried to call in several times to add new claims only to be told that I needed to wait for the initial claims to come back, so I did. Yet every time after that I called in every single person I spoke to said they do not see the other claims I am talking about, so I have to sit there and add it again and again and again. This company is a joke and needs to be stopped. I have already contacted my Congressman and he is gathering up all of the needed information. If you are looking to use Trajector, save yourself and run far and fast away from them. They are taking hard earned and well deserved compensation from those who need it. I have no job and am deemed unemployable and need every dime I get to survive and keep a roof over my families head and food on the table.

  Business response

  07/05/2024

  Dear *******,
  
  We regret to hear that you are dissatisfied with our services and feel that we have not provided adequate support. We understand that receiving an invoice with which you disagree can be frustrating, and we are sincerely sorry for any inconvenience this may have caused you.
  
  It is always our priority to resolve any concerns and disputes amicably. We value open communication and had hoped to address and resolve this issue with you in a timely manner. Unfortunately, despite our repeated efforts to engage and find a mutually acceptable resolution, we have been unable to progress due to a lack of cooperation on your part. We are particularly concerned that you have not provided any documentation to substantiate your claim that the invoice is invalid.
  
  At this juncture, due to the unresolved nature of your invoice dispute, your account will continue to be managed by our finance team. It is important to note that your lack of responsiveness significantly complicates the situation and impedes our ability to reach a resolution.
  
  We genuinely wish to resolve this matter and would welcome the opportunity to discuss your concerns in detail. Should you decide to engage with us to find a resolution, please do not hesitate to reach out. We are committed to working with you to address your concerns and find a satisfactory solution.
  
  Thank you for your attention to this matter.
  
  Respectfully,
  Trajector Medical

  Customer response

  07/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21854874

  I am rejecting this response because: it is a lie, we have been communicating back and forth and it is me who is waiting on a response from them via email. Not the other way around. This company once again proved they are a sham and just out to get as much money as they can from the people who are willing to die to defend them. What a shame! 

  Regards,

  *****************************

  Business response

  07/10/2024

  Dear ******************,
  
  We regret that our previous response regarding your account did not meet with your acceptance. Although there has been a disagreement between us, our records indicate that you have not been responsive after our escalation team attempted to address your concerns and the associated invoice. Despite our concerted efforts to engage with you, we have unfortunately been unable to reach a resolution. Consequently, we have had to consider our options for proceeding.
  
  After a thorough review of your account, we have decided to process it for closure. We firmly believe that the invoice we issued is valid, particularly since we have not received any documentation from you to dispute it. Nevertheless, we have updated your invoice as we determined this to be the most appropriate course of action. We believe that our resources can be better utilized elsewhere.
  
  Your account has been processed for closeout. You should not expect any further outreach from us.
  
  Regards,
  Trajector Medical

• Initial Complaint

  06/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  December 12, 2023, Trajectory Medical, explained they would be handling all processes, coaching, and medical paperwork Conducting root cause analysis to determine if disabilities are potentially VA ******* connectable. Begin the process to determine the appropriate disability impairment rating and the disability onset date (which relates to the VA % rating and effective date). Both Engaged in a Medical Evidence Specialist Strategy Call which consisted of someone telling me I would be awarded all my medical benefits because of what they had gathered. Both Engage in a ***************** Session Prior to Medical Exam which there was no meetings. My wife who is in the legal field prepared all my paperwork and told me what to expect after realizing we were defrauded in believing this company helps veterans. Me and my wife did the leg work. What this company does is tell you to apply for all your injuries and see which ones will qualify to charge you. There is no leg work or informing you of appeal rights etc. They con you into choosing injuries to get paid through your pain and suffering. There lic. should be pulled.

  Business response

  07/02/2024

  Dear **************,
  
  We regret to hear that you are dissatisfied with our handling of your account and the recent invoicing matter. Please be assured that we have always operated with integrity and transparency. The invoice in question pertains to the services we firmly believe we have provided.
  
  Despite numerous attempts by our dedicated escalations team to resolve this matter through dialogue, we have been unable to establish meaningful communication with you. It appears there has been a reluctance on your part to engage constructively, which has hindered our efforts to address and resolve your concerns comprehensively.
  
  After a thorough review of your account, we have decided to proceed with the closure of your account. While we stand by the validity of the issued invoice, we acknowledge that you have not provided the necessary documentation to contest it. Therefore, in light of your negative stance, we have updated the invoice accordingly and will no longer pursue any further outreach.
  
  Respectfully,
  Trajector Medical

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩