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Find a Location

BluePearl Pet Hospital has 1 locations, listed below.

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    Business ProfileforBluePearl Pet Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7314 W University Ave, gainesville, FL 32607
    BBB File Opened:
    3/20/2023
    Contact Information

    Principal

    • Practice Manager / Billing Manager / Complaint Handlers

    Customer Contact

    • Practice Manager / Billing Manager / Complaint Handlers

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Dates of transaction were 3/5/2023 to 3/8/2023 when I took my dog to blue pearl because he had thrown up several times and was acting ill. My dog is anxious and we had been there before, a year earlier for something similar. The first day they did labs and said he was dehydrated and put fluids under his skin and sent him home. Day 2, still not better, I took him back. He spent the night this time and they took an X-ray the they said just showed gastritis or gastroenteritis. He came home the next day supposedly better. I called half way through the day because he threw up even though he was on cerenia. He regurgitated a couple more times, so I took him back around 8 pm, when they informed me they were closed the next day. An emergency vet, closed on Wednesday?? They were short staffed and it seemed to me the vet was trying to push me out the door. Because he had a bond with one of the techs there, I wanted him to stay with her. They called me at 4am telling me he was worse and I needed to come to get him. I did and took him to UF small animal hospital where he was found to have a foreign object within an hour and was in surgery to remove it. The foreign object was quite large, not sure how they missed it. The doctors at UF were surprised by that and the horrible radiologist reports that said there was no foreign object 3 different times, plus a $900 ultrasound that they acted like they had no idea how to read. This is a horrible facility. Owned by a very large company that should have enough resources to hire good staff. They no longer had a receptionist so the techs were doing double work. Thank god my dog made it through this, but in 3 days they charged me over $5000. I only spent $4000 starting over at UF and him having surgery and a 3-day stay, which is the only way he got better. They just kept charging and charging, they saw a distraught mom and took advantage.
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