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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to you regarding a troubling issue I am facing with getting my Honda Accord serviced at Braman Honda in **********.My husband, *********************, formerly worked at Braman Honda, initially in the service drive and later at the parts department under the supervision of ******. During his tenure there, he demonstrated exemplary performance and dedication to his duties.However, a regrettable incident occurred when my husband fell ill with COVID-19. His boss requested a specific medical note from the urgent care facility, deeming the one my husband provided insufficient. When my husband attempted to explain that the requested information might violate HIPAA laws, his boss persisted. In an attempt to clarify the matter, my husband had a nurse from the urgent care facility explain the legal ramifications to his boss. Despite this, he began treating my husband unfavorably thereafter.Subsequently, my husband, out of desperation, mentioned contacting HR to address the situation. To our shock, he was suspended the following day and ultimately terminated without warning. While my husband was informed he is not allowed on the premises, he was never officially trespassed by Braman Honda.Fast forward to the present, I am facing immense difficulty in getting my Honda Accord serviced at Braman Honda due to the car being registered under my husband's name. Despite the circumstances surrounding his departure, I find it unjust that I am being denied service purely on the basis of his past employment.I am reaching out to you in the hope of resolving this matter swiftly and amicably. I implore you to reconsider the decision and allow me to avail of the service I require. If there are any concerns or requirements on your end, please do not hesitate to inform me, and I will do my utmost to address them promptly.Your assistance and understanding in this matter would be greatly appreciated. I look forward to your prompt response and resolution.
Business response
03/21/2024
We are advised that the General Manager communicated directly with the customer regarding this matter.Customer response
03/22/2024
Complaint: 21461948
I am rejecting this response because:This is the email I got from Mr. ***** whos only been with the company for a month which tells me that he is probably not aware of what really happened because I was present when my husband got the call he was being let go. The person who called him failed to explain to my husband why he was being let go, he never mentioned anything about us not being able to service the car there anymore and he failed to explain to my husband why he couldnt step foot on the dealer if they are so sure we would like to see proof of that.
We know why all of this happened my husband wanted to talk to HR because they way they treated him so they trespass him I remember my husband saying that we was tired of them being like that towards him I remember him telling me how ****** told him to stop ******** and moaning so explain that Braman Honda is that how you treat people?
Sincerely,
*******************Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was talked into purchasing a ********************** Roadside Assistance membership policy and also a Carefree ***************************** Warranty (GAP) both of which I didnt need. The explanation given to me on why I need that coverage were not entirely true and deceptive at best. I made the purchase on 12/09/2023 On December 10th 2023 I called and asked for cancellation On December 11th 2023 I fill out the paperwork to cancel the contract.Today is March 12th 2024 and the lender (Honda Finance) has not yet received the credit back from Braman Honda. I received an email from ********************** in December, 18th 2023 stating that they have cancel my policy and refunded $499.00 back to Braman Honda. I also have a confirmation from Braman Honda On Carefree ***************************** Warranty (GAP) the refund is $1,995.00. Here is a confirmation email from Braman Honda stating that the coverage has been cancelled.So, in total I expect a refund of $2,494 Ive tried calling Braman and also have send emails but no response. Ive attached email communications with Braman asking for the status of the refunds.Business response
04/10/2024
we are advised that this matter has been resolved.Customer response
04/11/2024
Complaint: 21420474
I am rejecting this response because:(1) the issue hasn't been resolved. It is a lie, I haven't received the refunds.
Sincerely,
***************************Business response
05/02/2024
We are advised that the matter has been resolved.Initial Complaint
11/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Did not rebate $500 military credit on new Honda purchaseBusiness response
12/11/2023
We don't have a problem giving the customer the $500 Military Rebate offered by Honda. The customer would need to send proof of military service which is a DD214.Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 22 of 2023 I was sold a 2020 Honda Crv from a **************** at Braman Honda I was told it with a certified pre-owned vehicle at the time of purchase by the salesman also the sales manager ******************* after failing to take my down payment and allowing me to leave without payment I had to cancel my birthday plans to return to the dealership to make my down payment. Only to return yet again on August 21st in need of an oil change I am just able I do not do a lot of driving and as of today October 19th I currently have 5% oil life I took my vehicle and to ************* Honda in hopes of receiving my free oil change to find out my vehicle is not a pre-owned vehicle. They use what they called and interactive Network and it showed my vehicle not being pre-owned I am seeking help as I feel this is unfair and I'm hopeful with your help I will be able to resolve my issue I also feel my credit score was put in incorrectlyBusiness response
11/03/2023
************************ did indeed buy a Honda Certified Pre-Owned Vehicle from our dealership as proof shows in attachment above which was pulled from the Interactive Network that she states in her complaint. ************************ was informed that the first free oil change that she is requesting is a courtesy our dealership gives to all our customers who buy a New or Certified Pre-Owned Honda from us. This means we can't make another dealership honor doing a free oil change, the customer has to come to our establishment. Lastly, when it comes to **************************** credit score we use a system that allows us to pull a customer's credit score we can not change or alter any customer's credit score like she is stating in her complaint. I hope this helps resolve **************************** complaints.Customer response
11/08/2023
If you look at the documents I've uploaded my registration was switched to the Honda CRV on 6/22/23. I paid on 6/24/23 By August,21 I returned needing a oil change the mileage was ***** at that time due to the fact I had to cancel my birthday plans to return and make my down payment because they failed to do so before I left the dealership initially. Moving forward on 10/18/23. I received yet another oil change this time I was advised that the Cabin and Engine filter needed to be changed which makes me question how is it a certified pre-owned vehicle when the oil the engine filter and cabin filter are filthy and need changing and none of this was done when the oil was changed in August.Customer response
11/08/2023
Complaint: 20755170
I am rejecting this response because:If you look at the documents I've uploaded my registration was switched to the Honda CRV on 6/22/23. I paid on 6/24/23 By August,21 I returned needing a oil change the mileage was ***** at that time due to the fact I had to cancel my birthday plans to return and make my down payment because they failed to do so before I left the dealership initially. Moving forward on 10/18/23. I received yet another oil change this time I was advised that the Cabin and Engine filter needed to be changed which makes me question how is it a certified pre-owned vehicle when the oil the engine filter and cabin filter are filthy and need changing and none of this was done when the oil was changed in August.
Sincerely,
*******************************Business response
12/12/2023
It is unclear why the customer has rejected the dealership's response. The dealership stands on its initial response to the complaint.Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to formally complain about an unresolved Infotainment software issue in my Honda Accord, which is still under warranty until mid-December. The Infotainment software consistently freezes, impacting my daily driving experience and making it impossible to use ****** maps when I drive.Despite adhering to recommended maintenance and seeking help from authorized Honda service centers, the issue persists. Multiple attempts to resolve the matter with Honda's customer support have been unfruitful. Furthermore, Honda insists I pay a $300 diagnostic fee to identify the problem. I believe this issue should be covered by the warranty, as it affects the safety and functionality of my vehicle.I kindly request your intervention to facilitate a fair and **************** to this matter.Business response
10/16/2023
We are advised that the dealership has reached out to the customer to try and address his concern.Initial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Braman Honda of Palm Beach. Crooks No star deserved. Do not deal with them.I had placed an online order for parts with Braman Honda on January 25th of this year for $516.67. The order number ***** had been canceled on Jan 27th due to the size of the shipping box.See below my communication with ***** of Braman Honda of Palm Beach. I had received 3 emails from ***** stating that the refund would be applied back to my paypal account but never was. ***** had called me and said they were having trouble processing the refund and he would look into it. The following email was sent by *********************, assistant manager. Good morning. Unfortunately we are not going to be able to ship your part. Our internet provider grossly miscalculated the dimensions of the part and it is over $300 to ship it. We apologize for the inconvenience.Good afternoon. I just tried to process the refund and am having an issue. I contacted our service provider and they told me it is an issue with Paypal. I will be contacting them and will get back to you when I have a resolution. Apologies for the delay. Have a wonderful day.Since then I have emailed ***** 3 times about this and I have called three times with no resolution. I am not asking for anything except my money back. ***** said to me on the phone they might be able to send a check but never did.I would appreciate your understanding and resolve this matter ASAP.Business response
07/10/2023
We are advised that the dealership has reached out to the customer and that the matter has been resolved..Customer response
07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged $1,000 for GAP when I did not finance with their bank. I was charged for title and tags twice. I was told the cost should be about $90. I noticed damages to my car on Sunday February 26, 2023. I immediately alerted my Sales Consultant. I was told that I have to have proof of my pictures and bring it in. Brought it in the following day Monday and he wasnt there. Im now filing this complaint today because I will not allow time to pass by and my issues have not been dealt with. Messaged my sales consultant at 9:20am and no answer. Im starting my paper trail at this moment!Business response
03/16/2023
We are advised that the dealership explained the transaction to the customer and sold the vehicle to the customer on the terms mutually agreed. We are also advised that the issue with the vehicle has also been corrected. If the matter is not now fully resolved, the customer should call the dealership and speak with the sale manager.Initial Complaint
11/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I began the process of purchasing a vehicle from this dealer on October 10,2022. I was assured my vehicle would be arriving at the dealership by October 14,2022. I flew from VA to ** on October 17,2022. Upon arrival, the representative from the dealership who was supposed to pick myself and my wife up to take us to the dealership never showed up. I then had to purchase a rental car and drive to the dealership. Arriving at the dealership around 15:30, I was told my vehicle was not there and they did not know when it would arrive, but it should be there now by October 18, 2022 at the latest. So after purchasing plane tickets, a rental car, and taking time off work to pick up my vehicle, I had to purchase a hotel for the evening. Tuesday Oct. 18 rolls around, still no car and I am told by the dealer shipping shows the car getting there the following weekend. I then had to purchase a last minute plane ticket to return to VA so I could get back for work. The vehicle finally arrived at the dealership on Thursday October 27, 2022. A packet was overnighted to me to complete the purchase of the vehicle, which I filled out and sent back the same day I received it. I was given an incorrect down payment amount by the sales rep which was reflected in the packet, and was then forced by the sales manager to pay extra to complete the process. The dealer received the packet on Monday October 31, 2022. I was then told they could not send the vehicle without the certified cashier's check printed at the bank clearing, and the bank's authorization to send the title since I was paying sales tax and registering the vehicle myself, which had been the agreement between the dealer, the bank, and myself. I resolved that issue and was told my vehicle would be immediately loaded and shipped. I was told on Nov 03, 2022 that transport was being set up. It is now Nov 4, 2022 and I am being told my vehicle has still not shipped and eta is unknown. Sales - *************************. Sales Mngr - ****************Business response
12/01/2022
We are advised that the customer received his new vehicle on November 8th. We are further advised that the dealership covered the cost to ship the vehicle to the customer so that the customer would not have to take a second trip to the dealership.Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
April 16th I had called Honda to have my car fixed for a broken radiator and intercooler. They sent my car out to a 3rd party. It's been well over 3 months and when they called me to pick it up, the parts installed were a different color from the original. And they scatched my car n "repaired" it with what looks like nail polish.Business response
07/19/2022
We are advised that this matter has been resolved with the customer. If there are any outstanding issues, the customer should contact the dealership service manager.Initial Complaint
10/14/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Yesterday (7/19/2021) when my wife was driving our 2019 Honda Pilot Touring it died in the middle lane of a three lane street. We called Roadside Assistance and they said they would dispatch a tow truck for us and that it would take approximately 90 minutes. While we were waiting a Police car came up and said we could only wait 30 minutes and then we would have to use one of the tow truck services. After 30 minutes we were forced to use their towing service and had the Pilot towed to Braman Honda in Lake Worth Florida to be serviced. We were told by the service rep of the Roadside Assistance Group that we would be reimbursed ******* I have tried multiple times to contact the ***** Roadside Assistance Claims department through their email address and throught a company called ******** I have also gone to my dealer and no one can help me with my claim. They use the excuse it's an outside company and they don't know how to contact them.Business response
10/28/2021
Consumer Response /* (2000, 7, 2021/10/20) */ The business reached out to me and we have come to a solution to resolve this issue. The resolution will take 2-3 weeks to complete. You may CLOSE this case and I will reopen it or create a new request if the resolution is not completed. Thank You! **** *****
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Get a QuoteCustomer Complaints Summary
11 total complaints in the last 3 years.
5 complaints closed in the last 12 months.