Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a separated a global Honda road tire hazard warranty additionally for our tires and **** ********* refused us Honda tire warranty request and asked us to pay additional charge because she couldnt verify it over the phone. 2 hours wasted of my time and she send us out on the road with a nail in the tire,- basically disregarding our safety! I would like to see what management have to say about this situation because every other Honda dealership were surprised to hear that. Everyone said to me that Braman Honda of Palm Beach is the worst Honda dealership in ************* and today its seems to be absolutely true. I live 4 miles away from this dealership and **** send us on the road to kick rocks dispute the fact that we have two tire warranties and one of them works in all Honda dealerships. Should be ashamed of this situation!

  

  Business Response

  Date: 12/05/2024

  We are advised that the dealership has reached out to the customer and this matter has been resolved to the customer's satisfaction

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 12/09/2024

  Good afternoon, 

   

  Please close all the complaints against Honda 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease the new Honda Prologue. They false advertised the car. They said I would save cause I didnt have to pay for gas and it will take 25 to 30 to fully charged. I went to charged the car it was at 34% when I first started to charge it. Now its at 93% Im already paying $34 and it take more than 1hour and 20 mns to charge. False advertisement and some of the management were rude. They dont pay any attention to you after they sold you the car. I have been going back and forth there because of the car.

  

  Business Response

  Date: 09/27/2024

  The dealership has no control over how American Honda markets its vehicles.  The customer was advised that he would receive better charging results if he installed a charger at his home rather than using a portable charger.  

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22232872
  
  
  

  The car has giving me problem since day one. There is a credit they were supposed to give me to charger the car and they never did. I need that credit back and they have to give me credit for the false advertisement that they said the car will charge in 35 mns top and cost least than $15 to fully charge. 

  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25/2024 car was brought in for service for a rear speed sensor issue, A printed diagnostic was in hand, and a picture was taken. Service items were trasflush and a vibration was noticed by ****** when serviced on the 1st. when oil was done.Service kept the car until the 10th of April and it was all fraud, did not contact the warranty company until 4/10/2024 and slapped us with a bill for $2005.16 and come get your car but pay this and we did nothing except lie to you and we are still fighting for our money back. Car then went to *** and 2 days later all fine and done with more services and the outside warranty company paid all.

  

  Business Response

  Date: 08/23/2024

  The customer was advised from the very beginning that it would be best to bring the *** vehicle to the *** ***************** The customer was informed that there may be warranty coverage on some of the components that could only be provided by a *** ***************** The customer informed the dealership that he did not want to go to the *** dealership and that he was agreeable to paying the repairs out of pocket.  The customer approved all repairs prior to any work being done on the car.  

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 21999097
  
  

  This is not true to what they wrote or translated to you, Braman Lied to us from the beginning,  It was brought in for a left wheel bearing sensor covered by JM&A for $50.00, deductible and they erased all the picture of the Dash lights, and the sensor DTC. The next thing we knew was that it was 5 or 6 days later as they had trouble getting parts, and spark plugs, financially we had to get there and get lied to some more. The service lane manager is a ***** as are the service advisors. They have the same extended warranty as JM&A, ********************* for the USA.  They charged us $2005.09  and had not done anything to the car and it Had to be towed to *** where everything got fixed. 

  We still had a small bill but Bramans Invoice was fabricated aka fraud. We want our money back, in full as it is against the *** laws to do what they did. 

  
  

  Please Advise,

  Regard,

  ****** ********

  
  

  

  Business Response

  Date: 09/18/2024

  The dealership stands on its previous response.  As stated, the customer was advised from the very beginning that it would be best to bring the *** vehicle to the *** ***************** The customer was informed that there may be warranty coverage on some of the components that could only be provided by a *** ***************** The customer informed the dealership that he did not want to go to the *** dealership and that he was agreeable to paying the repairs out of pocket.  The customer approved all repairs prior to any work being done on the car.  

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 21999097
  
  I am rejecting this response because: a picture is worth a ***************************************
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 09/18/2024

  This is when Braman finally contacted everyone

  Customer Answer

  Date: 09/19/2024

  this should explain why Braman sat on the cars to build a fraudulent invoice, what it went in for was maintenance and not a power train warranty from *** but a wheel Hub sensor

  

  Business Response

  Date: 09/25/2024

  The dealership stands on and reiterates its previous response.  The dealership performed the work in accordance with the customer's authorization.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you regarding a troubling issue I am facing with getting my Honda Accord serviced at Braman Honda in **********.My husband, *********************, formerly worked at Braman Honda, initially in the service drive and later at the parts department under the supervision of ******. During his tenure there, he demonstrated exemplary performance and dedication to his duties.However, a regrettable incident occurred when my husband fell ill with COVID-19. His boss requested a specific medical note from the urgent care facility, deeming the one my husband provided insufficient. When my husband attempted to explain that the requested information might violate HIPAA laws, his boss persisted. In an attempt to clarify the matter, my husband had a nurse from the urgent care facility explain the legal ramifications to his boss. Despite this, he began treating my husband unfavorably thereafter.Subsequently, my husband, out of desperation, mentioned contacting HR to address the situation. To our shock, he was suspended the following day and ultimately terminated without warning. While my husband was informed he is not allowed on the premises, he was never officially trespassed by Braman Honda.Fast forward to the present, I am facing immense difficulty in getting my Honda Accord serviced at Braman Honda due to the car being registered under my husband's name. Despite the circumstances surrounding his departure, I find it unjust that I am being denied service purely on the basis of his past employment.I am reaching out to you in the hope of resolving this matter swiftly and amicably. I implore you to reconsider the decision and allow me to avail of the service I require. If there are any concerns or requirements on your end, please do not hesitate to inform me, and I will do my utmost to address them promptly.Your assistance and understanding in this matter would be greatly appreciated. I look forward to your prompt response and resolution.

  

  Business Response

  Date: 03/21/2024

  We are advised that the General Manager communicated directly with the customer regarding this matter.

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21461948
  
  I am rejecting this response because:

  This is the email I got from Mr. ***** whos only been with the company for a month which tells me that he is probably not aware of what really happened because I was present when my husband got the call he was being let go. The person who called him failed to explain to my husband why he was being let go, he never mentioned anything about us not being able to service the car there anymore and he failed to explain to my husband why he couldnt step foot on the dealer if they are so sure we would like to see proof of that. 
  We know why all of this happened my husband wanted to talk to HR because they way they treated him so they trespass him I remember my husband saying that we was tired of them being like that towards him I remember him telling me how ****** told him to stop ******** and moaning so explain that Braman Honda is that how you treat people?

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talked into purchasing a ********************** Roadside Assistance membership policy and also a Carefree ***************************** Warranty (GAP) both of which I didnt need. The explanation given to me on why I need that coverage were not entirely true and deceptive at best. I made the purchase on 12/09/2023 On December 10th 2023 I called and asked for cancellation On December 11th 2023 I fill out the paperwork to cancel the contract.Today is March 12th 2024 and the lender (Honda Finance) has not yet received the credit back from Braman Honda. I received an email from ********************** in December, 18th 2023 stating that they have cancel my policy and refunded $499.00 back to Braman Honda. I also have a confirmation from Braman Honda On Carefree ***************************** Warranty (GAP) the refund is $1,995.00. Here is a confirmation email from Braman Honda stating that the coverage has been cancelled.So, in total I expect a refund of $2,494 Ive tried calling Braman and also have send emails but no response. Ive attached email communications with Braman asking for the status of the refunds.

  

  Business Response

  Date: 04/10/2024

  we are advised that this matter has been resolved.

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21420474
  
  I am rejecting this response because:

  (1) the issue hasn't been resolved. It is a lie, I haven't received the refunds. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/02/2024

  We are advised that the matter has been resolved. 

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not rebate $500 military credit on new Honda purchase

  

  Business Response

  Date: 12/11/2023

  We don't have a problem giving the customer the $500 Military Rebate offered by Honda. The customer would need to send proof of military service which is a DD214.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22 of 2023 I was sold a 2020 Honda Crv from a **************** at Braman Honda I was told it with a certified pre-owned vehicle at the time of purchase by the salesman also the sales manager ******************* after failing to take my down payment and allowing me to leave without payment I had to cancel my birthday plans to return to the dealership to make my down payment. Only to return yet again on August 21st in need of an oil change I am just able I do not do a lot of driving and as of today October 19th I currently have 5% oil life I took my vehicle and to ************* Honda in hopes of receiving my free oil change to find out my vehicle is not a pre-owned vehicle. They use what they called and interactive Network and it showed my vehicle not being pre-owned I am seeking help as I feel this is unfair and I'm hopeful with your help I will be able to resolve my issue I also feel my credit score was put in incorrectly

  

  Business Response

  Date: 11/03/2023

  ************************ did indeed buy a Honda Certified Pre-Owned Vehicle from our dealership as proof shows in attachment above which was pulled from the Interactive Network that she states in her complaint. ************************ was informed that the first free oil change that she is requesting is a courtesy our dealership gives to all our customers who buy a New or Certified Pre-Owned Honda from us. This means we can't make another dealership honor doing a free oil change, the customer has to come to our establishment. Lastly, when it comes to **************************** credit score we use a system that allows us to pull a customer's credit score we can not change or alter any customer's credit score like she is stating in her complaint. I hope this helps resolve **************************** complaints.

  Customer Answer

  Date: 11/08/2023

  If you look at the documents I've uploaded my registration was switched to the Honda CRV on 6/22/23. I paid on 6/24/23 By August,21 I returned needing a oil change the mileage was ***** at that time due to the fact I had to cancel my birthday plans to return and make my down payment because they failed to do so before I left the dealership initially. Moving forward on 10/18/23. I received yet another oil change this time I was advised that the Cabin and Engine filter needed to be changed which makes me question how is it a certified pre-owned vehicle when the oil the engine filter and cabin filter are filthy and need changing and none of this was done when the oil was changed in August. 

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20755170
  
  I am rejecting this response because:

  If you look at the documents I've uploaded my registration was switched to the Honda CRV on 6/22/23. I paid on 6/24/23 By August,21 I returned needing a oil change the mileage was ***** at that time due to the fact I had to cancel my birthday plans to return and make my down payment because they failed to do so before I left the dealership initially. Moving forward on 10/18/23. I received yet another oil change this time I was advised that the Cabin and Engine filter needed to be changed which makes me question how is it a certified pre-owned vehicle when the oil the engine filter and cabin filter are filthy and need changing and none of this was done when the oil was changed in August.
  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/12/2023

  It is unclear why the customer has rejected the dealership's response.  The dealership stands on its initial response to the complaint.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about an unresolved Infotainment software issue in my Honda Accord, which is still under warranty until mid-December. The Infotainment software consistently freezes, impacting my daily driving experience and making it impossible to use ****** maps when I drive.Despite adhering to recommended maintenance and seeking help from authorized Honda service centers, the issue persists. Multiple attempts to resolve the matter with Honda's customer support have been unfruitful. Furthermore, Honda insists I pay a $300 diagnostic fee to identify the problem. I believe this issue should be covered by the warranty, as it affects the safety and functionality of my vehicle.I kindly request your intervention to facilitate a fair and **************** to this matter.

  

  Business Response

  Date: 10/16/2023

  We are advised that the dealership has reached out to the customer to try and address his concern.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Braman Honda of Palm Beach. Crooks No star deserved. Do not deal with them.I had placed an online order for parts with Braman Honda on January 25th of this year for $516.67. The order number ***** had been canceled on Jan 27th due to the size of the shipping box.See below my communication with ***** of Braman Honda of Palm Beach. I had received 3 emails from ***** stating that the refund would be applied back to my paypal account but never was. ***** had called me and said they were having trouble processing the refund and he would look into it. The following email was sent by *********************, assistant manager. Good morning. Unfortunately we are not going to be able to ship your part. Our internet provider grossly miscalculated the dimensions of the part and it is over $300 to ship it. We apologize for the inconvenience.Good afternoon. I just tried to process the refund and am having an issue. I contacted our service provider and they told me it is an issue with Paypal. I will be contacting them and will get back to you when I have a resolution. Apologies for the delay. Have a wonderful day.Since then I have emailed ***** 3 times about this and I have called three times with no resolution. I am not asking for anything except my money back. ***** said to me on the phone they might be able to send a check but never did.I would appreciate your understanding and resolve this matter ASAP.

  

  Business Response

  Date: 07/10/2023

  We are advised that the dealership has reached out to the customer and that the matter has been resolved..  

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1,000 for GAP when I did not finance with their bank. I was charged for title and tags twice. I was told the cost should be about $90. I noticed damages to my car on Sunday February 26, 2023. I immediately alerted my Sales Consultant. I was told that I have to have proof of my pictures and bring it in. Brought it in the following day Monday and he wasnt there. Im now filing this complaint today because I will not allow time to pass by and my issues have not been dealt with. Messaged my sales consultant at 9:20am and no answer. Im starting my paper trail at this moment!

  

  Business Response

  Date: 03/16/2023

  We are advised that the dealership explained the transaction to the customer and sold the vehicle to the customer on the terms mutually agreed.   We are also advised that the issue with the vehicle has also been corrected.  If the matter is not now fully resolved, the customer should call the dealership and speak with the sale manager.