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Villages SubaruThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was involved in a rear-end collision in 2016. ******************* Subaru, now known as Villages Subaru (name change in 2023), completed the repairs on June 6, 2016.Since then, I relocated to ********. Unfortunately, my car was rear-ended again in January 2024. Three separate body shops informed me that the previous repairs, completed by ******************* Subaru/Villages Subaru, were poorly executed and contributed to significant rusting. Due to the severity of the prior repairs, all three shops declined to further work on my car.It's important to note that one shop provided an estimate for the new damage caused by the January 2024 accident, and the insurance company is willing to cover those repairs.The only previous body work on my car was completed by ******************* Subaru/Villages Subaru in 2016.Business response
03/07/2024
Good day - My name is ********************* , General Manager at Villages Subaru . We are new owners of the dealership . Purchased in April 2023 . I view myself as a fair man and really can't see how we could be held responsible for a repair from almost 8 yrs ago ( even if we had done the repair ). I would be happy to answer any further questions and can be reached at ********************************
Thank you - *********************
Customer response
03/10/2024
Complaint: 21363390
I am rejecting this response because:I acknowledge that the previous repair took place over seven years ago. Unfortunately, the damage caused by prior repair was not evident until the back of the car was opened up for examination after a recent accident, revealing significant rust damage.Multiple seasoned mechanics from various body shops have confirmed that the prior repair was not done correctly, thereby contributing to the rusting issue. A proper repair, even completed years ago, should have prevented this level of damage. To dismiss responsibility by merely citing the age of the repair is an oversimplification and does not absolve accountability.
Sincerely,
***************
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.