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Business Profile

Roofing Contractors

HK Contractors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HK Contractors installed an Air condition unit in my house on or about February 2022 for the sum of $12,740.00. It's supposed to have a 10 year warranty. about 1month later i called them because the heater wasn't working properly. After a few calls someone was sent out to repair the the issue and it still didn't work. On May 18 2023 I woke in the middle of the night sweating because the A/C fan was working but no compressor activity. I've tried calling, only to receive a message that the phone don't accept calls.

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the fall of 2021 HK Contractors (CCC1332408 CGC1528633) completed a roof replacement project funded by Ygrene through the **** program. In April of 2023, I discovered the roof is leaking. I attempted to contact HK Contractors, however they do not appear to have any current or working contact information. I then called the finance company, Ygrene, who advised they have terminated the contract with HK Contractors due to **'s misconduct and no longer do business together. ****** offered no remedy and instead told me to call the *****************************************************, who told me the only thing I could do is file a complaint against HK Contractors, which I have done. I am now in the process of contacting the Tax Appraiser to see if I can stop payment from my escrow account to Ygrene until this issue can be remedied.

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HK contractors located ************************************************************** ph ************ ************ this company did not complete the service ******************** are missing jams they did not send out a Inspecter to check the work my permit is expired and I cant get in contact with this company this been going on since February 2023.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of April 11, 2021, HK Contractors LLC (CCC1332408-CGC1528633) installed Hurricane "Impact" windows and doors. On July 25, 2022 I called the Company to notify them that there was a problem w/ the door ( the front door lock seems to be jammed). They said no problem, they will call be back and let me know when they will send someone out. They never called me back. I called again on 7/28 to follow up and they apologized for not getting back to me. Then they said the manage would call me back. No one ever called me back. On 8/3/2022 I called and demanded to speak to someone who would help me. They asked me "did you tamper with the door? did you make the door damaged?" .... excuse me (it's a brand new door!)? They asked me to send a video and pictures directly to the manager. I explained that I can't arm my house because the door doesn't properly lock, ADT is asking for us to sign a document that they can bypass the front door to arm the house. This is the safety on my Family!!!!!! ***** ************. I did exactly what they asked and they said they would send someone out 8/4/2022 between 4-6pm, no one showed up and no one called. I reached out to the company and they had no clue that no one showed up ( I have all text messages from the manager). The manager said she would tell me what's going on and never did. Then on 8/5/2022 @ 5:30PM, the manager calls me frantically that someone is there. So you just show up at my house with no notice and expect someone to be there. I don't work? I don't have a job? Just like them? So she tells me she will call me back and tell me when they can come. Here were are 5 full days later and no one calls me back or follows up. Today, 8/5/2022, a full 17 days later, my front door does not lock and no one from the company has a solve? You can see from the pictures, the door has NOT been tampered with. We need it fixed!!!!

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 11 of 2021 is when I signed a contract with HK Contractors to replace my roof with a shingles roof. The roof was funded through a 3rd party, Ygrene, for $27,000. They applied for a permit and began working my roof 2 weeks later, the soffix was left open for inspection reasons, the inspector came Nd did not approve the work HK Contractors than stated that someone would be out that day to make the improvements, no one showed up. After multiple calls to the contractor and filing a claim with Ygrene, the owner ******************* contacted me and made unkept promises, and also informed me that te permit expired and applied for a new one. For pandemic reasons the permit was approved in February and I began to make calls again, finally I was able to speak with the office manager, ******************* Danacker, who assured me that she would be finalizing this project. In early ***** is when contractors showed up to my home to resolve the issue from the failed inspection in October, only to not be denied of approval again. Again, I was told someone would be out that day to resolve it, and no one showed up. Now Im back to ground zero, calling weekly to only be ignored and fed lies by the receptionist, no one had returned not one phone call, more so, I have now reciting notification of a 4th npermit that was applied for, which I know because I received notification at my residence. Its starting to feel sketchyand as a consumer Im feeling scammed and helpless with an undone roof that I will begin paying for in November. Please help me resolve this issue. Thank you.

HK Contractors LLC is NOT a BBB Accredited Business.

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